Complaints

This profile includes complaints for Loehmann-Blasius Chevrolet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Loehmann-Blasius Chevrolet, Inc. has 6 locations, listed below.

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• 

  Loehmann-Blasius Chevrolet, Inc.

  90 Scott Rd Waterbury, CT 06705-3203

• 

  Blasius of Danbury

  16 Walnut St Danbury, CT 06811-4821

• 

  Loehmann-Blasius Chevrolet, Inc.

  1530 E Main St Torrington, CT 06790-3550

• 

  Loehmann-Blasius Chevrolet, Inc.

  280 Ferry Blvd Stratford, CT 06615-6053

• 

  Loehmann-Blasius Chevrolet, Inc.

  465 Federal Rd Brookfield, CT 06804-2015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 800$ on may 23 2025 to get my engine repaired at Blasius Chevlrot in *********. I was told that my entendres warranty didn’t cover all the cost. So I paid the difference and was told by blasius if there was any other issues with my engine to bring it right back and the cost would be covered. Two weeks ago my engine light came back on and I called them immediately they said they cannot diagnose the vehicle until the 23rd which I dropped off the vehicle today and had a dinos and they’re telling me it’s issues with my engine and that it’s going cost $1100 to fix and that they will not pay for the repairs even though they said they would cover all repairs that done.

  Business Response

  Date: 06/25/2025

  We appreciate that the customer is not pleased with the additional cost but the latest issue with this vehicle is completely unrelated to the original engine repair, which is why it is not covered. There was damage noted to the front of the vehicle subsequent to our last repair which caused the latest issue. This damage looks to have been the result of an impact to the front bumper/grill area, which is consistent with the interior damage diagnosed. 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a truck from their location on the other side of town, with a written promise that an issue (backup camera) would be fixed, since they pushed for me to take the truck home that same day I have would have to come back. No big deal. Had to fight phone call after phone call to get an appointment which eventually led to me comtacting the general manager of this location and finally getting an appointment. In which I was told it’s a software issue I’d have to go to their actual Chevy dealer on ***** ****. Again, no big deal, until I made an appointment with them, take it there sit and wait for 4 hours to get told they need to order parts and I’d have to come back. I make an appointment to drop my truck off as I can’t leave work early again for this issue and lose money and hours of work, so I drop the truck off they have it for 4-5 days, no answers no phone calls and rude people at the desk giving me an attitude when I call to check in. Eventually I had enough, went to get my truck because I no longer had a vehicle to borrow to get to work, in which I was promised an appointment to come back AGAIN when they finally get the parts that they were supposed to have at the beginning of the 4 days when I dropped it off. They also agreed to giving me a rental car this time around because of my experience. Which brings me to the present day today when I called because I have still yet to receive a confirmation of an appointment they made for me on June 12th, to be told we no showed to the appointment WHERE THEY HAD MY TRUCK FOR 4 DAYS and we don’t have a current appointment. So now I am contacting you guys to hopefully get some sort of help here since this company apparently does not want to try on their end.

  Business Response

  Date: 06/09/2025

  We are very sorry for this experience and are looking to have this straightened out as soon as possible. We have an appointment set up for the customer to bring his vehicle in on Thursday, June 12. We will have a loaner vehicle for him to use while repairs are made.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2002 **** *********** in late April 2025
  
  These are the problems with the car I want resolved at no expense to me.
  
  [1] Dirty motor oil. I bought it to the service Department's attention and with an attitude the guy looked at my oil and saw that it was dirty but then he looked in his computer and saw that it was documented that they changed but then he looked in his computer and saw that it was documented that they changed my oil so obviously I'm lying but somehow my oil is dirty. Begrudgingly they scheduled an appointment to change my oil. I bring the car in I'm waiting around for a half hour and I see the car is still sitting outside in the parking lot. I asked how long is it going to take and they say oh about an hour. I left and Decided to pay to get the oil changed at an oil change place.
  
  [2] The roof leaks whenever it rains.
  
  [3] The air conditioning doesn't work.
  
  [4] The combination of problem number 2 and 3 above is that when it rains the inside of the car fogs up so bad that I can't drive.
  
  These people had no business selling this car to anybody. This car is not ready to be driven but they did sell it to me for $13,000

  Business Response

  Date: 06/03/2025

  Customer currently has an appointment for Service with our dealership. We will look to address any issues at that time. 

  Customer Answer

  Date: 06/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I made an appointment for them and they made it clear to fix the problems would NOT be free because I purchased the car "as is".
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 ******* ****** from this dealership in February 2025, and the vehicle came with a warranty of 3 months or 3,000 miles. Shortly after, I had to bring the car in for a repair. During the process, while the porter was delivering the vehicle, a piece of the car fell off. (It happened in the parking lot on camera) My girlfriend walked back in to the dealership to address the issue, and they assured us that they would fix it. However, each time we brought the car back for service, the issue was ignored. Despite the piece clearly being broken, the dealership attempted to reattach it, but it was obvious that the part was damaged, as I had pointed out.
  
  This went on for over a month, and after expressing my frustrations, the dealership voided my warranty, citing my manner of communication as the reason. Now, the broken piece will cost upwards of $500 to repair, and the dealership has failed to address the problem that they caused.

  Customer Answer

  Date: 04/07/2025

  I have been to the dealership multiple times for repairs on the car and they havent resolved the main problems which. I have emails of me reporting the issue to Ted my sales man.

  They replaced tires but the steering wheel still shakes. 

  The door handle breaking happened when I had the key cylinder was changed. My girlfriend reported the issue to Monica when we pixked up the car. and over the course of 2 visits they kept trying to stick the piece on, but the bracket is broken so the piece wont stay.

  Driver side only blows hot air. They ordered the piece and received it but did not fix the issue because my warranty was voided on 4/3. 

   

   

   

  Business Response

  Date: 04/16/2025

  We accept responsibility for the repairs to this vehicle and acknowledged that to the customer. As a dealership that has been in operation for almost 100 years, we are very customer service oriented. We understand that customers get upset at times and we deal with that appropriately and professionally when necessary. In this case, however, this customer was extremely abusive to our employees. As a result of a nonstop verbal assault, including some very innappropriate language, we asked the customer to leave and not return. That said, we are still willing to repair the vehicle as agreed upon but will not allow this customer to return to our premises based on past behavior. The part has been ordered and he is welcome to have his girlfriend or another appointed representative arrange for pickup of the vehicle when it is ready. 

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car had a message to have the 4WD to be serviced and the technician said it was normal after 90-100k miles and it’s time for it to be serviced. I brought my car in to be serviced in December, waited over 5hrs for the service, I was told the service was completed, I paid about $400 for this service $300 of this service was mostly labor. I left the dealership and the 4WD needs to be serviced message still appeared on my dashboard, I called the dealership manager, he said to bring it back to get it looked it, I brought my vehicle back 3 times since then to have inspected and diagnosed; just for the dealership staff to tell me because of a recall issue on my car they weren’t and aren’t able to service my 4WD and that it was never serviced to begin with because of this recall. I’ve been in communication back and forth with the manager to receive a refund, but nothing is or has been done for me or to accommodate me.

  Business Response

  Date: 03/25/2025

  We fear there may have been some misinterpretation and/or miscommunication regarding the customer's first service visit to us. The vehicle came in, as noted, for a 4x4 Service which included Lug Stud replacement. The vehicle's mileage at this time was 116,749. This service was, in fact, completed and the total cost was $371.32. The vehicle was brought back in to us about a month later with an additonal 2,000 miles having been driven with a "Service 4WD" message. The vehcile was diagnosed and it was recommended that the Transfer Case be replaced as a result. This service was declined by the customer and we did not charge for this visit. Approximately 3 weeks and 6,000 miles later, the vehicle was again brought to our Service Department to replace tires under our Tires For Life program. At this time, the miscommunication may have occurred regarding the first visit. However, that original 4x4 service, which was what the vehicle was brought in for, was definitely performed. If the customer would like to have the Transfer Case job performed, we will offer to have the original 4x4 service cost (minus state sales tax) of $349.70 applied to that.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Blasius at this address in *********** **. The car they sold me was not in safe condition to drive. The brakes were not road worthy, they lied about performing a valid safety inspection. I have saved all of the old parts as proof that they sold me a car that could have gotten me killed had I not taken care of the issues immediately. I tried to seek compensation for the parts, being that the car was supposedly inspected before hand and they told me they refuse to do anything for me. Considering I could have been killed and was forced to spend over $1000 out of my own pocket on a car that supposedly was safety inspected, at the very least I deserve compensation for the parts I had to replace, as well as compensation for them putting me in a. Vehicle that almost got me killed

  Business Response

  Date: 12/27/2024

  We regret that
  this customer has had issues with this vehicle. We respectfully but
  emphatically disagree that the vehicle was in an unsafe condition upon
  delivery, however. If the customer did, in fact, have concerns about the
  drivability of the car, proper procedure would have been to bring that to our
  immediate attention and we could have inspected the unit at our facility to
  address any potential problems. The customer instead elected to attempt to
  replace parts outside of that process. That said, we are willing to review a
  parts list that the customer has compiled to see if there is anything we may
  possibly offer in terms of compensation.  
  
  

  Customer Answer

  Date: 12/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am a mechanic, I am in possession of the parts that came off of the car. This car was not safe enough to send out on the road and I have the brake pads that prove my point. I knew the car wasn't properly gone through when I was informed I had tail lights out the day after leaving the dealership. I am looking to be compensated for both the parts installed in the car, my time in doing work that should have been done before the car left the lot, and the risk I was out at driving a car that potentially could've caused an accident. I will accept compensation for all of the parts that needed to be changed, including the radio which was bad from the beginning, and when I asked the salesman about it he told me to bring it a dealership and the warranty would cover it - which it did not. I was blatantly lied to about how to handle an issue just so they could get me out of their hair now that they had my money. I will be compensated book time for the work I did, as well as the cost of the parts put on the vehicle and at this point, I will accept nothing less.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company that I bought the ****** 2020 at face From said that there was a car tracker just in case it was stolen. This device is not located where they said it would be which would’ve been the glove compartment or underneath the wheel where the spare tire is, I was charged $1000 for this item and there is no, where to be found I need this item given or I get a ****

  Business Response

  Date: 10/04/2024

  We have been in contact with the company that provides the GPS tracker and they have confirmed that it is definitely somewhere in the vehicle. They have sent the customer a new email to get it registered. Our salesman has reached out to the customer to help her locate the unit. He has left her a voice message and will continue trying to reach her in order to resolve this to her satisfaction.

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership. Included in the price was the cost of a GPS tracking system for the vehicle. In order to use the system the registration needed to be transferred into my name from the dealership’s name. They never completed the transfer of the registration despite my repeated follow ups, and now the salesman I worked with has stopped responding to my calls/emails/texts.
  
  I either want a refund for the cost of the tracking system, or for the registration to be transferred immediately. It has already been about 3 months since the purchase of the vehicle, which is completely unreasonable.

  Business Response

  Date: 10/04/2024

  We regret that communication to the customer was lacking from our end
  regarding this situation. We have contacted the customer to arrange to have the
  GPS unit activated in the vehicle as soon as possible. It should be noted that the
  customer was never actually charged for the original GPS unit (through our own
  error) but, given the circumstances, we will activate this unit at no cost to
  him.

  Customer Answer

  Date: 10/07/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:09/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband recently purchased a 2021 *** from this dealership just two days ago. 9/10/24 Amount paind was 43,000 $. Unfortunately, on the very first night, we discovered over 15 roaches inside the vehicle. The infestation is severe, and it’s unacceptable to find this in a truck we paid $43,000 for. We reached out to our salesperson, Cory, who was very understanding and tried to help. However, he informed us that management is refusing to address the issue because it isn’t considered a mechanical or electrical problem. It’s incredibly frustrating that the dealership is dismissing such a serious cleanliness issue. The truck was not in the condition we were led to believe. The car was advertised as clean but roaches are not clean. It's an health issue.

  Business Response

  Date: 09/13/2024

  There seems to have been some mixed messaging on this, perhaps on our part, but we are most certainly not refusing to address the issue. The customer is scheduled to bring the vehicle back in for some paperwork and we will take the vehicle to our detail department at that time to have the problem corrected.

• Initial Complaint

  Date:04/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking in to a vehicle purchase that was listed for $39,999. When I asked them to send me a quote for pricing through my own lender they said it was now 41,499 because they could not give me a $1500 credit for using one of their lenders. This is false advertising on their part.

  Business Response

  Date: 04/22/2024

  All of our pre-owned vehicle inventory has disclaimers prominently displayed on both the SRP and VDP pages. Please see the attached screenshot for an example of this. The language states clearly that cash payments or outside financing do not qualify for that discount.