ComplaintsforLoehmann-Blasius Chevrolet, Inc.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 2, 2023, I purchased a 2020 ***** **** from Blasius Chevrolet. 1) As part of the sale, I purchased an extended warranty package from ******** ******** for @2,999.00. On March 7, 20204, I took my vehicle to a local dealer for a repair that should have been covered by the warranty. When the dealer checked with the warranty company, they were told there was no warranty on file. I also called ******** who verified that they had never received my application or payment from Blasius, and hence, they could not be of further assistance to me and that I should contact Blasius. My son did call, and was told he would get back to him after he checked it out. At the time of this writing, I have not received a call back. I had no choice but to pay the $255.71 bill out of pocket. 2) As part of the negotiations at the time of the sale, we had agreed that Blasius would apply a vehicle protection policy from ***** ********* worth $679. Repeated phone calls to ***** ********* resulted in the same - there was no policy purchased on my behalf. I am looking for a refund of $2999.00 (********) + $679 (*********) + $255.71 (repair bill).

  Business response

  03/25/2024

  We apologize for the delayed response. We have been working on this issue with *** ***** and believe we have reached an equitable conclusion. This was an initial error in the transmission of the contract to *** ***** that has since been corrected. The customer had their warranty coverage restored but has since elected to cancel the coverage. We have refunded the appropriate portion of the contract and the customer will be reimbursed for their out-of-pocket expense related to the claim.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used certified 2021 chevy ********* **** diesel October 28 2023 for 61k plus tax/reg. In the 4 months ive owned it the vehicle spent over 70 days at the dealership for major repairs. After they worked on it ALL the oil came out of engine all at once while it was being driven. It ran out of oil and cause a huge mess on the road for about a mile. It was towed to the dealership were they said a part had failed and they fixed the part. I received the truck back but it had a loud audible engine knock. I brought it back and they said it had a bad oil pump…. A very big job. They replaced the oil pump but there is still engine damage due to running out of oil. I have a case open with Chevy stating this. I do not want this truck back due to engine damage that has not been fixed correctly. A failed engine out of warranty can cost in excess of 30,000 dollars to repair. I have made 4 monthly payments for around 800 dollars a month and have not been able to use the truck. I feel that there should be major compensation for an expensive truck that i bought for work and can NOT trust anymore. Also i have lost jobs because the truck has been at dealership for so long.

  Business response

  03/18/2024

  We apologize for the delayed response. We would first offer a slight correction in that the truck purchased by the customer was not a “certified” vehicle. We recognize that this truck had experienced some issues and regret that this was the case. We also recognize that the customer was without the truck for an extended period of time but would note that we did provide him with a loaner vehicle (though admittedly not a truck) for much of the time we had his truck in for repair. We would respectfully disagree with the customer’s statement that the engine has not been fixed correctly, however. All work, engine included, has been completed in compliance with General Motors’ specifications, road tested and has since been returned to the customer. Again, we are sorry this had to happen but are confident that the vehicle is in good running order upon delivery to the customer.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealer refuses to submit *** rebate forms, preventing me from receiving the federal electric car rebate.

  Business response

  01/26/2024

  We understand and appreciate the frustration expressed by the customer. We gain no financial benefit whatsoever by not submitting these.  Unfortunately, we can find nothing definitive in the *** guidelines that specifically excludes the *** (General Motors in this case) from being classified as a "second buyer" in these instances, though logic would infer that they are not. We have spoken to the *** on several occasions to get some clarity and they have indicated they believed we would correct to submit these credits. They could not, however, provide any written documentation that would support that. We are also working with our state auto association (***** and the ******** ********** ******* *********** ****** but they have also not been able to get any satisfactory answers to date. We are still trying to desperately resolve this before the deadline but until we see confirmation in writing that specifically addresses this in writing from the ***, we face the potential exposure of being responsible for that $4,000 credit, should they ultimately rule otherwise. 

• Initial Complaint

  01/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The dealership sold me a lemon. On December 2,2023 I traveled to Connecticut to purchase a 2021 ***** ******* Three days later the engine was over heating because there was no coolant in the car. I called the service department and they told me to bring it to their location in ************* ** because I live in *********** **. They topped off the coolant and said the car was fine. I continued having problems with the car. On January 12, the engine had a misfire and I was left stranded on the side of the road in **** ************ **. The service manager Sam offered me no resolution and I had to drive my car with a blinking check engine light 6 miles to the nearest auto body. He could not diagnose the problem. I took it to another shop who also could not diagnose the problem. I keep paying people to look at the car because Sam the manager at this establishment has not returned my calls. I took it to a ***** dealership who I paid $150 to inspect the vehicle and they said it has a broken head gasket. I am without a car and they are fixing the head gasket. This dealership knowingly soled me a car with engine problems and did not help me replace the issue. I am looking for compensation for the money I spent and I am looking to return the car. Because who knows what other problems it could have. The dealership isn’t helpful and I do not trust them. I paid for the coolant, for two shops to look at the car, fuel injector cleaner, and had to miss days of work because of not having a vehicle including leaving early the day the engine misfire. I need compensation for lost wages and my life being put on hold because I did not have a working car!!

  Business response

  01/29/2024

  We understand the frustration felt by this customer and are doing our best to assist with having any issues corrected. We initially made arrangements for the vehicle to be sent to our ********** ** location for repair, as that was much closer to the customer's *********** ** location. Repairs necessitated that the vehicle be sent to a ***** dealership, which we arranged. It is currently at that dealership pending further diagnosis and repair. The vehicle is still under limited factory warranty and we are covering the costs of some other incidental items so the customer should not have any out of pocket expense directly related to the repair of the vehicle up to this point. We are continuing to follow this and will do our best to see it through to a satisfactory conclusion.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2021 ****** ***** at this dealership back on September 23rd 2022. The car had 60,000 miles. Incident #1 - In October 27th I sent the car back to the dealership after noticing the car jerking. The service person stated that the battery needed changing which they stated they replaced. Incident #2 - November 9th brought the car back after the jerking and stalling continued, in which the dealer kept the car for 2 weeks to research the issue. They mentioned that the spark plugs and coils were corroded due to water damage and proceeded to change those. Incident #3 - Brought the car back November 20th due to continuation of the jerking issue in which they denied noticing and said that the jerking was too suttle. Incident #4 - December 15th, i brought my cart to specialized transmission shop who ran a diagnostic check and confirmed that the transmission was failing and identified 11 failing diagnostic codes out of 20. Incident #5 - December 20th I brought the car back to the dealership with the paperwork from the transmission shop and they mentioned they would look into it. My car remained at the dealership. Incident #6 - January 3, after contacting the dealership numerous times to check the status of my car, Nate, the service guy determined that I did need a new transmission after the test drive and that they would be looking for one for my car. Transmission should have been in Jan 5th, not the case. The transmission came in on Monday the 7th, however transmission still hasn't been in. When trying to call, no answer, I had to make multiple trips to the dealership to find status. Incident #7 - Contacted dealership again over the course of two weeks, still no resolution. Apparently after talking to service, a faulty gasket is the reason for delay. Jan 10th, still no resolution. What also concerns me is that I have a loan on a car that I cannot drive and there appears to be multiple issues with it. I would like to have a replacement at this point as I am looking to have the loan switched over to a newly used reliable car.

  Business response

  01/15/2024

  We regret the issues that this customer is having with the vehicle. We can report that the transmission has been installed at this time. The vehicle is currently undergoing software servicing at a certified ****** dealership to program the transmission. The vehicle should be ready for the customer this week. While we have these repairs covered so that there are no out of pocket costs to the customer, we nonetheless sincerely apologize for the inconvenience. 

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2017 *** ****** and had antifreeze issues with the van. They never corrected the issue and they were the last ones to work on it and now I need a new engine on a used vehicle I purchased 4 months and their warranty company "they" suggested wont honor it. This is my only vehicle.

  Business response

  12/08/2023

  We have spoken with the customer and believe there was a misunderstanding that we are confident is being straightened out. The vehicle was examined by a mechanic that the customer brought it to but will need to also be inspected by the warranty company so that they can verify that a new engine is needed. Once that is done, we have indicated to the customer that we would cover the cost of his deductible. We have also made arrangements with the warranty company to expedite the process for inspection.

  Customer response

  12/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I took the vehicle to them twice about the same issue and the second time the mechanic said it was old antifreeze in the van but there was no evidence but was smelling in the vents and when I talked to the general manager about it he got loud and hung.up the phone on me
  
  Sincerely,
  
  **** ******

   

  Business response

  12/15/2023

  The anti-freeze problem was corrected to our understanding. There was some residual smell of the anti-freeze that had leaked previously, but this was alleviated when the insulation under the hood was cleaned. The customer had indicated to us that he would let us know if the problem persisted but we did not hear back from him regarding that. The next time he contacted us, it was for a starter that was operating intermittently. We opted to replace the starter despite the fact that the vehicle was outside our dealership warranty period. As stated in our previous response, we are working with the warranty company to expedite the replacement of the motor and will continue to do so.

  Customer response

  12/18/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

  Its been almost a month and it will be another couple of week or a month until I have a vehicle.  I told your "auto mechanic" about the antifreeze smell multiple times and he said it was old.  Just like he said hold the key to start it. When I had a dead spot on the starter I had to bring it back twice to get it fixed.  I have no vehicle cause your mechanic said it old antifreeze.  Buy a car from Blasius it lasts three months and when I told the manager he yelled and hung up the phone on me.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/10/22, I purchased a 2017 **** ******* *** for $27,126.87 from Blasius Dealership, located at *** ******* ***** *********** **. Odometer was 111,432. I tried to drive the van on 2/13/2023. It was inoperable. The transmission and the water pump were broken, defective. I notified Nancy at the Blasius car dealership but they continued tell me to wait. They gave me $1,000.00 for repairs. I have not cashed the check. I had the van towed to ******* ***** ****, *** ********** **** ******** *** The odometer was 114,390. The cost of repairs was $6,071.00, which I paid in full. I am requesting a full refund in the amount of $6,071.00, the cost of repairs.

  Business response

  10/27/2023

  As stated, the complainant purchased this vehicle on December 10, 2022 and by his own admission it was on February 13, 2023 when a check engine light appeared. This was a standard pre-owned vehicle sale which is covered under the mandatory 60 day/3,000-mile warranty. Our internal records confirm that issues related to this complaint were not documented until after the warranty period had expired.
  Though the period had lapsed, we instructed the complainant to bring in the vehicle for inspection by our Service Department where we determined that there was a faulty valve body that needed to be replaced.  The customer did not want to have an after-market part installed and insisted on an original OEM part, which, under the circumstances, we were not obligated to provide. However, we did agree to order the valve body but the part was on back order at the factory and would take weeks to arrive.
  The customer located a new valve body on **** and we arranged to have the vehicle repaired at a facility we use on occasion. The customer ultimately did not want the vehicle repaired at this facility and insisted that a certified **** dealer do the repairs. We were not agreeable to this and explained that we were not obligated for the cost of that but offered him what the cost of repair was estimated to be at our facility ($1,000) to go towards whatever estimate he received at an OEM dealer. The customer agreed to this.
  Given that all this transpired after the warranty period had expired, we feel we have done more than what we reasonably could be expected to do in this case.  

  Customer response

  11/13/2023

  *** **** ********** *** ********* *** ******* **********  ** ****** **** ********* ** ***** * **** *** **********

  I, ***** **** **********, request that you reopen my case number: ********.  I never received any correspondence from The Better Business Bureau.  I was advised to send another request to open the case. 

  
  
  

  The dealer’s response is very inaccurate. The dealer wanted to install dirty, used parts, dusty parts with no recommendations that the parts would work.  I would like to respond with the documents and testimony to demonstrate the true events.  Please advise how you wish for me to send the correct information to you.

  Kind Regards,

  ***** **** ********** 

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I financed a 2013 ***** *** ** from ******* in ******** **, on Aug 22, 2022, with an extended warranty. Within a week,significant issues arose, including engine and battery lights, and jerking while driving. I promptly contacted the salesperson, who informed me that I should wait a month for the warranty to kick in before pursuing any repairs. Following their advice, I scheduled an appointment with the main dealership in ********** **. The ********* dealership had long waits, inaccurate diagnosis, and undisclosed critical maintenance costs exceeding $1500. To make matters worse my car was damaged during one of the visits to the ********* location, my vehicle was left unprotected and unmonitored, extremely dirty exterior and damage to the vehicle, due to what I believe was an attempted break in.The vehicle was returned to me in a condition that was considerably worse than when I had left it in their care. Despite numerous attempts to resolve these issues, my concerns have been met with indifference and lack of resolution from staff, both in ******* and ********* locations. The lack of communication and the unavailability of the finance manager in ******* have only exacerbated the situation.Frequent oil replenishment was required due to an oil leak. After consulting with a skilled mechanic, they clarified that the car does not have a crack in the main seal as initially suggested.It was revealed that essential maintenance, including a timing belt replacement and a thorough tune-up, had been neglected. This led to an out-of-pocket expenditure exceeding $1000 for a water pump and timing belt kit, in addition to identifying other vital repairs that needed attention.The mechanic further advised me that, in addition to the immediate repairs, a comprehensive tune-up is essential.The car requires a head gasket replacement, followed by a series of subsequent repairs it is in my best interest to consider purchasing a new vehicle.Unfortunately, this is presently beyond my means.

  Business response

  10/13/2023

  ******* of ******* had no knowledge of the customer's ***** experiencing mechanical issues immediately after purchase in August 2022. Prior to the vehicle leaving our lot, the ***** received new front and rear brake pads and rotors, a new engine air filter, new wipers, and an oil change. By all of our metrics, the vehicle was fit for the road and did not have any underlying issues at the time of sale. Any service contract sold through the ******* Auto Group is valid starting on the date of sale; however, ******** doesn't mail a physical copy of warranty coverage until approximately a month after the date of sale. In the event a customer needs to prove contract coverage, the service contract can be provided by simply providing the Vin number over the phone. We apologize to the customer if a member of our staff informed the customer otherwise. However, conducting a full review of this customer's purchase and vehicle history, the customer did not request a service appointment until March of 2023. At that time, our service team at ******* Chevrolet found the vehicle to have an oil leak due to a crank seal in need of repair. Due to the full cost of the recommended repair not being covered by the level of the ******** service contract the customer purchased, the customer reached out to our ******* location to cancel the service contract. As seen in the attached file, at the customer's request in April 2023, the remainder of the service contract was cancelled and the balance was sent to their financing company. ******* Auto Group has no knowledge of the customer's vehicle being damaged at any point during their visit to our ********* location nor do we have knowledge of the vehicle being returned in a worse condition to the customer. Out an abundance of goodwill, ******* of ******* would be more than happy to reclean the ***** at our location. We would also be happy to appraise the ***** as a trade in against another vehicle in our inventory that meets the customer's needs. In order to do so, we ask the customer to reach out to our General Manager at our ******* location so we can assist the customer in exploring possible options. 

  Customer response

  10/13/2023

  I am inquiring whether, in the event that I accept their offer and the appraisal falls significantly below my expectations, I would retain the option to reconsider and proceed with a formal grievance.

  Business response

  10/16/2023

  We can only state that we will honestly do the best we reasonably can for this customer under the circumstances.

  Customer response

  10/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Aug 31, 2023 I purchased a 2019 **** ***** from Blasius of *******. This truck only has 40k miles on it. On the evening of Sept 8th I noticed the truck was shifting hard and there was a noise that hadn't been there before when accelerating. I called them on Monday and they asked me to take it to **** **** for a diagnosis, which came back as Replace Engine Variable Valve Timing Solenoid. Egan S******, the Sales Rep told me the mechanic stated it was ok to drive the truck to which I disagreed based on how it was sounding. After much back and forth with Manager Doug L****, who refused to take responsibility or help me, I took the truck to a **** Dealer on Thursday the 14th. Their tech took a test drive with me, after about a mile the oil pressure dropped to 0 and the oil pressure light came on. We immediately went back to the shop and I was told I should not be driving this truck. He checked the oil and the dip stick was dry, down at least 4 quarts. The truck needs a new engine, the dealer stated this was not a new problem and they should have know the engine wasn't working properly or they didn't put oil in it after an oil change because there was no signs of oil leaking. Engines are backordered with no ETA and I wont accept a used engine which has been in an accident. I have asked that they either return my truck to me or put me in something comparable. They are unwilling to return my truck and want to put me in a more expensive truck, and make me pay sales tax, registration, and ** conveyance fee. Their solution leaves them whole and will cost me another $3-4k which I cannot afford.

  Business response

  09/20/2023

  In response to complaint ID ********, the customer called in the week of September 11th stating that their truck was making unusual noises and needed service. We asked the customer to bring the vehicle back to our ******* location for diagnostic but the customer refused. Insisting on taking the truck to the local **** dealer near ******, the customer asked a Blasius staff member for a refund for the charge. At the time of the call, our General Manager was out of the country and the customer was incorrectly told we would not pay the diagnostic fee at Ford. We did however, immediately offer the customer a comparable loaner truck to ensure the customer would not be inconvenienced by mechanical breakdown. Based on ******* ****** diagnostic of the truck, while we agree that the truck needs a new motor we deny that the truck had an underlying issue that we were previously aware of. As seen in the attached documents, before the date of sale, this truck received a full service including but not limited to a brake service and oil change along with receiving four new tires and a new windshield due to those items failing to meet our safety requirements. At the time of service in June, the truck had 40,423 miles, and at the time of sale in September, the truck had 40,707 miles. Part of our process at Blasius is to road test each vehicle after we service it to ensure it drives correctly as the manufacturer intended. At no point in time prior to the truck leaving our lot did we know of any underlying powertrain or safety issues with the vehicle. Upon our General Manager's return to the office on Monday 9/18, we paid for both the diagnostic fee at Lombard Ford in the amount of $159 and the towing bill from Lombard to our dealership to ensure no out-of-pocket cost to the customer for the truck's repair. As a result of Ford's engine being on national backorder, the only option for replacement would be a used engine. Despite the used engine coming with a warranty from Blasius, the customer does not want a used engine. Unhappy with a used engine replacement in the 2019 ****, we offered the customer exactly what they paid for the truck ($39,486) on trade against another vehicle in our inventory. Additionally, we offered to remove two of our three dealer fees for the customer so they would only be responsible for our documentation fee, sales tax, and transfer registration on the new purchase. With the state of Connecticut trade-in tax credit, the customer would only be responsible for approximately $146 of sales tax on the purchase of a $40,000 vehicle. At no point did we insist the customer purchase a more expensive vehicle. Given that we have been providing the customer with a newer model Ford truck as a loaner vehicle since the start of their service troubles with the ****, paid all out-of-pocket expenses for the remedy of the customer's current truck, and offered the customer exactly what they paid for the truck on trade against another vehicle in our inventory, we feel we have been very fair in remedying the situation for the customer. We hope to hear from the customer to resolve the service issue for them as quickly as possible.

  Customer response

  09/21/2023

  Unfortunately, this response is inaccurate.  Of the 4 men I have had to deal with, I have caught 3 in lies so I am not surprised by this.  I did in fact decline driving the truck back to the dealership because I told them I didn't think it would make it, seeing that it had no oil in it and now needs a new motor that statement was probably correct.  I called them Monday and they refused a loaner until Thursday when the other dealer told them the truck wasn't drivable.  They did offer to give me my purchase price towards a trade in but that still leaves me on the hook for sales tax, registration, conveyance fees and a $299 safety avoidance system fee that they demand the consumer purchase even though I stated I didnt want it and it is not mandatory in the ***** ** **.   Perhaps, they did pay to flatbed my truck to their dealership but I have not been advised that my truck has been moved.  When I spoke to them last regarding returning the truck  they did not mention waiving 2 dealership fees and I am not certain which ones they pertain to.   I'm guessing the window etching and safety avoidance system which are not mandatory for the customer to purchase.   I was also told I would be responsible for sales tax, now they state it will be about $140.   Regardless I will still be responsible for the conveyance fees of $796, sales tax and registration all over again this seems unjust since I had the truck just over a week.  

  They are stating the truck was tested and running with no issues so the only explanation seems to be that their tech did not put oil in the motor after they oil change, making Blasius 100% responsible. Therefore, they need to make me whole. 

  They have also avoided addressing the fact that I asked them to just return my trade in to me numerous times. They advised me at time of purchase that they were sending it to auction because it had too many miles on it but it sits on their lot for sale with a sticker $5000 more than they gave me. 
  I am unsatisfied with their response and their one sided solution that only benefits them.  

• Initial Complaint

  08/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I Purchased a vehicle from Blasius in ************. After a couple of weeks, I noticed quite a few issues with the vehicle. I have reached out over the course of the entire 9 months , bringing it for oil changes making sure they write down the complaints, emailing, calling the office to speak with multiple managers which I was not able to get in contact with nor did I receive a phone call or email back. Including my sales agent, Gary, who has also not responded. Issues such as check, engine light, a leaking radiator that is going to cost me over $950, needing 4 brand new tires after I was told they were replaced. As well as many other concerns and issues with the vehicle that I have not even had for a 11 months. I am extremely disappointed in the communication as well as them, not caring for the customers that they do business with. I’m hoping that this review will help other people learn that this business abandons their customers. Unfortunately i had a terrible experience.

  Business response

  08/22/2023

  We have records of the complainant servicing the vehicle at our dealership on a number of occasions. Besides normal oil change and tire rotation maintenance, we have replaced front and rear brakes and an oxygen sensor (which may have been the cause of the check engine light). Our records do not show any complaints of other issues mentioned in this complaint such as the radiator leak or tires. The customer's sales agent said that he was only recently contacted by the complainant within the last week. All that said, we are happy to reach out to the customer to see if there is something we can do to try and rectify the situation as best we can.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩