ComplaintsforLoehmann-Blasius Chevrolet, Inc.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an oil change on August 20th at Blasius. Two days later the panel underneath my car fell off while I was driving causing a safety issue for me and others around me. I was fortunate to have been close to my house when the panel fell but things could have ended much worse if I was on the highway which I use daily. I alerted Blasius about the issue and they continue to push me off with excuses that they don’t have time to fix their own mistake and that parts need to be ordered but when I asked when will the order be done they told me I have to come another day to place it because it will get lost in paperwork. I asked when the parts are ordered will it be a quick fix they stated no it’ll take all day. I need my car to commute I can’t sacrifice another day of work so they can fix their mistakes especially when it’s just a matter of securing a panel back onto a vehicle. I need the dealership to take this issue more seriously even though I was lucky to not lose my panel on the highway this is a serious matter than should have been avoided if it was done correctly the first time.

  Business response

  09/14/2022

  We apologize - this is the first we recall seeing this complaint. We will

  look into it and respond as soon as possible. 

• Initial Complaint

  07/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Between December 17- 21 already had tire pressure light on. On Feb. 2, AC compressor belt broke and AC compressor stalled causing for the AC belt to break. No receipt was given nor paperwork of what was done to the car. I was told I would get a loaner and never did. Had to drive from and ******** to ********** ** twice. On March 22, light came on for RTCA went to a ****** dealer to get it resolve. On May 23 had to change tires due to having multiple nails and bumps. On May 27 engine light turn on for camshaft position. Slow response bank 1. Got it resolve by the ****** dealer again. And on July 22. The rack and pinion has to be replace. Car has had more problems than me enjoying the car itself. The car is currently in the ****** dealer to get the rack and pinion replace.

  Business response

  08/12/2022

  ******, this is the first time we have heard of you having the problems with the ****** we delivered to you. Safety items such as tires, brakes etc are always checked by our service department and had we found nails in your tires they would have been replaced. TPS lights in those cars are common due to the type of tires that are on them. Unfortunately TPS lights are a pain that's often solved by simply adding air to tires when needed. You had a full 60 day or 3000 mile warranty from us where we would have covered anything faulty on the car, I wish we had known about this. If you would like to send me some receipts for repairs you paid for I would definitely see what can be done to assist.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2019 *** from blasius Dec 24th 2021 and it's been problematic since the day I drove off the lot They sold me a car with a Bent Rim that resulted in me having to spend $1400 for new ones The breaks and rotors were bad in the front and rear I took my car to them about 5 times trying to get them to to fix it, the 1st time I took it to them I was told they were replacing all 4 rotors and breaks which they didn't they only replaced the back rotors and not the pads which left me with a high pitched chirping tire everytime I would break for a couple months. They finally fixed the front breaks after another couple times of me going there but they never replaced the back breaks pads which was causing the chirping and I had to have an outside person help me with because it continued to get worse. All this time they never supplied me with any proof or paper work on anything that was done to the car until the very last time I was there showing they replaced the front breaks. When it's warm outside my windows don't go down until I let the car run for about 20 minutes, I have a check engine light on due to a radiator issue that they left me to deal with by myself with the *** dealership close to me and its not covered under my warranty and is something I'm still trying to get fixed. The muffler and heatshield rattle terribly due to them being displaced which is actually visible if you look at it, I had an outside shop do a diagnosis and they said previous owner mustve been in an accident because the whole trunk was replaced On the car and the muffler now doesn't sit properly. Blasius told me they couldn't identify the problem and that was that. This car shouldn't have been sold in the condition it was in, I did a ****** report and found out it was bought at auction and I don't believe they did a thing to it before selling it to me. When I took the car for the diagnostic they quoted me over $4,000 worth of repairs I can't trade in the car the way it is and am stuck now.

  Business response

  05/31/2022

  Though many used vehicles have some type of underlying conditions associated with them, we do our very best to minimize any repercussions that these may present to our customers. We would point out that in this case, the vehicle in question was indeed purchased by us at auction. We use the two most well known and respected vehicle history report companies in assessing our auction-bought vehicles – ****** and ********k. Both of these companies showed no accidents on this specific vehicle. The vehicle, however, does have some issues which we have attempted to address. We would disagree with the complainant that nothing was done to the vehicle prior to delivery, as we had put on new tires and did a standard safety check which included installing front brake rotors. Since then, we have performed a number of repairs on the car, none of which have resulted in any cost to the customer, though we acknowledge the inconvenience of being out of state. We also disagree that we left the customer to deal with a check engine light on her own. The customer chose to have the light checked at a *** dealer close to her home, which was understandable. However, we did offer to have this taken care of at the *** dealership near our store. We also paid for the diagnostic services that were completed at her local *** dealership. Rather than walk through the list of repair items completed at our dealership, we simply commit that we are very willing to re-assess the vehicle in our shop to determine the best possible means of finding a reasonable solution regarding any outstanding issues.  

  Customer response

  06/01/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****** I'm unsure of what the list of repairs was that was done because I repeatedly took my car there multiple times just for breaks and still had to have someone else adjust them. That's the only thing that was ever done, not my muffler and not the check engine. I was under the impression that you guys were ordering me the part and that I was waiting for it to come in,not that I had to order it myself from *** which has wasted even more time due to them giving me the run around now and nothing being covered under my extended warranty. I want the repairs done on my car that are needed.

  Business response

  06/01/2022

  There may have been some misunderstanding regarding the part that was to be ordered. But we would be happy to order that part and install it. And as mentioned, we would be willing to re-assess the vehicle at that time.  

  Customer response

  06/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****** That would be fine

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped the truck off Jan 25th 2022 for repairs because the truck was not driveable, Upon the dealership inspecting it i had a massive transfer case leak with numerious other issues that i should not be having with a vehicle that i just bought brand new, and with very little miles. The way they are handling the situation is very unprofessional they have been ignoring me and pushing my truck aside, On 2/28/22 they called me and said the truck was all set upon arrival they just gave me the keys to the truck with no paperwork on what they fixed or repaired which seemed very supicious anyways i paid no mind to it because i needed my truck for income, i drove it 500ft down the road and it was even worse then when i dropped it off!! It had another major leak by the engine bay and all previous issues were still present enough is enough it is now 5/10/2022 and i still have no truck, i have lost so much money since i am a small business owner and this vehicle is my only source of income, i have been more then patient not to complain but we are now going on the 5th month without my truck. I have not been working and im very behind on my mortgage, if i do not get this truck back soon fixed i am at risk of losing everything i have worked for in my life, I have a wife and 3 kids i have to support they count on me so please if anyone can help me out at BBB i will gratefully appreciate any thing you guys can do to speed up the process and lost wages. thank you again!

  Business response

  05/17/2022

  We very much regret that it took so long to repair Mr. *********** truck. The major reason for the delay was our inability to obtain the parts necessary for repair. This is due to a well-documented shortage and backlog of parts on a global level. We are genuinely sorry for the delay but unfortunately this was largely outside of our control. The vehicle has since been repaired and the parts and labor were all covered under warranty at no cost to the complainant. At the time of this writing, Mr. ********* does have his truck back. We recognize the inconvenience to the customer and would be willing to offer the him a complimentary oil, lube and filter service on a future visit.

  Customer response

  05/17/2022

  
  Complaint: ********
  
  I am rejecting this response because: It is not my problem for your inability to get the parts that is your job so this response is not acceptable.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  05/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went into Blasius Chevrolet in ********** ** in mid March to test drive a used Jeep they had on their lot. I decided to purchase this Jeep and put a $500 cash deposit down on the vehicle. When doing the initial invoice paperwork they refused to honor the internet price and tried to charge me $750 more than the advertised price and said the price reflected was only if I finance the vehicle with them. I was paying cash and wanted the advertised price. They finally gave in and gave it to me for the advertised price. When it came time to pick up the Jeep they told me it wouldn't be ready for at least another week. I was upset by this mostly because of the way I was treated when I turned down all their extras. I told them forget the sale and I will find another Jeep elsewhere. I searched and found one at another dealership in ******** ** which happened to be another Blasius dealership. I asked the salesman if the deposit I made at the other Blasius dealership could be transferred over to this dealership and he said he would have to check. He called me on Monday to tell me they could transfer the $500 deposit. We also had the issue of the $750 above the advertised price because I was paying cash. We finally worked it out to give me the Jeep for the advertised price and they would transfer the $500 deposit. I bought the other Jeep at the Blasius in ******* and the paperwork shows the $500 cash deposit and now they are saying it wasn't cash and that I paid with a check and they shredded the check. I told them it was cash and they argued that it was a check. I told them to provide a check number if it was a check because they would have had to log the check in but they are saying they have no record of it. I feel like this is an attempt to recover a portion of the $750 they discounted to give me the advertised price. They are now harassing me for another $500. The attached paperwork shows the $500 deposit on line 9 and 10 and the title showing I paid for the vehicle.

  Business response

  05/06/2022

  We feel compelled to note that we are a longstanding retail business in ********* with over 90 years of history. We do not employ any of the tactics alleged in the customer’s complaint (the $750 price adjustment is clearly noted on our website). In this case, the customer first stated he submitted a personal check for the $500 deposit, of which we had no record. When we asked the customer for the check number or any other documentation, he then stated that it was cash that was submitted. We meticulously record the receipt of any cash deposits or payments but also have no record of receipt of any in this transaction. With that said, we acknowledge a miscommunication between our two stores. We were in error by noting the receipt of a deposit on the Sales Order from our sister store without us being able to confirm that. In light of this, we will drop our request for the customer to produce the $500 deposit amount and consider this matter closed.

• Initial Complaint

  01/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had purchased a new/used car from this dealer less than 4 months ago. The seat belts in the back have came undone and is not safe for the children. The front passenger seatbelt has rips in them which is not safe to drive. We called since the vehicle is under warranty and they scheduled us in to do the repair. Last Thursday 1/6/22 we drove to their location which is 90 minutes away in a snow storm to find out when we got there they did not order the parts. I advised the car is not safe to drive and I did not want to leave without it fixed. The manager came out of his office and told us its not his problem and to call an ***** I advised him that we drove along way to get the car fixed and that we were advised the parts were here. He continued to be rude and told me to sit in the back while my wife drove the car. We continued to have a heated conversation where he said" what do you want from me i cant weave a ******* new seatbelt i have to order it". At this point he advised us to leave and he will call us on Friday when the parts are in. It has been over a week and they dealer has not called and the vehicle is still not safe to drive with kids in the back. Especially given the new ** seatbelt laws for all passengers. He was very rude and we still have a vehicle that is unsafe, covered by warranty and still not fixed.

  Business response

  01/17/2022

  We have been in contact with this customer and have arranged for the seat belts to be replaced. One of the difficulties was that one seatbelt had been discontinued by *********n, requiring us to find a belt elsewhere. This has been done and an appointment has been set up with the customer to install the replacement belts. We regret that this resulted in a complaint but it is our understanding that Mr. ****, pending the actual installation of the belts, is satisfied with the process put in place to complete the job.  

• Initial Complaint

  08/12/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I reserve all rights as a consumer. I did not agree to paying the OPTIONAL VIN ETCHING , which was an additional $199.00 , they told me that I had no choice an had to pay it regardless of the contract saying it was optional. I informed them that I read in the contract that the Dealer Conveyance Fee was Negotiable and I would only pay the difference once The Life Time Oil Change Service plan was included to final sales prices without any additional cost. I was told that it wasn't for me to negotiate and the fee could only go up if I did not pay $698.72 and they would sell the car if I did not pay these fees once they rise. I requested the advertised options titled LIFETIME TOWING (25MILES RADIUS) $178.80 AND TIRES FOR LIFE $694.80. A team member named VIN C******** told me that I was Not Allowed Those Options.And was not allowed to pay the balance owed on my purchase with Any Bank cards. I WAS TOLD I NEEDED TO GET ANOTHER CHECK OR WIRE THE REMAINING BALANCE.

  Business response

  08/16/2021

  There appears to have been some confusion regarding the line item pricing with this vehicle. We have been in contact with Mr. ******* subsequent to this complaint, however, and believe we have resolved his concerns. The $199.00 for Vin Etching has been refunded to him and all other issues have been satisfied. 

• Initial Complaint

  07/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i brought my car for airbag replacement.but my car have oil leak told them if thay can look out to see if they can fix it.they told me was the problem they never call me to see if car is done,i have to drive there to see what's going on..i took car home i discover oil leaki still. i call them brought car back take car home again cause they say is fix was something else....I call gm corporate to get help they told me nothing they can do cause car is out warranty course car is 2007.pay $1,800.I decide not called back cause i thinking they going to ask me for more money..I'm the consumer i had the right to know why they took my money for some job they never did it..please any help e-mail me or call me.i have all the proof also can explain more isssue with this service

  Business response

  07/09/2021

  We have been in contact with Mr. ********** and are looking to have his vehicle brought back into our Service Department for evaluation. We will continue to work with him as best we can to arrive at a mutually agreeable resolution.

  Customer response

  07/09/2021

  
  Complaint: ********
  
  I am rejecting this response because:Complaint: ********
  they not going to fix my problem,why I say is because when I brought my vehicle they told me was fix at the same day while they repair or replaced air bag re-call,anyone with not experience know isn't impossible.brought my vehicle twice for the same issue,problem was never fix..best solution for me is refund my money back or better solution they can work with me.
  
  Sincerely,
  
  ****** **********
  
  
  
   

  Business response

  07/09/2021

  We agree with Mr. ********** that we will continue to work with him to resolve this as best we can.

  Customer response

  07/09/2021

  
  Complaint: ********
  
  I am rejecting this response because:I Can't keep Message This Placed..Please If Labor Refund Money Can Be..Need Explain Why.If Refund Money Can Be Successful Complaints will Terminate.I Really Appreciate any feedback from This Dealership..Thank you..
  
  Sincerely,
  
  ****** **********

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