Customer ReviewsforLoehmann-Blasius Chevrolet, Inc.

This place is a absolute dog ***** I told them on Monday I would be coming to get a truck, Thursday I get there truck was filthy and not acceptable for showing, customer service is absolutely horrible, bout the truck on Saturday on Sunday the engine light came on it is now the next Thursday and I still don’t have my truck! The general manager gave me his card both numbers do not work!!! This place is horrible, they didn’t update me once on my Truck I’m having to call in. Customer service is fucking horrible, and their service department is *****

We are truly sorry you were not pleased, ****** We know that our Sales Manager has spoken to you numerous times so are a bit puzzled that you seem to imply that you were unable to reach him. He also offered you the use of a vehicle while any issues with your truck were taken care of, which you did not accept. We do apologize if there were lapses in adequate communication - that is not acceptable from our end and we will certainly address that internally

On Tuesday July 6th 2021 I reached out to Loehmann-Blasius Chevrolet Inc. regarding a truck they had listed for sale. I first spoke with Shannon D****** who then transferred me to Zach M****** I exchanged approximately 70 text messages with Zach describing what I wanted, a description of my current trade, along with pictures of my current trade. Zach and I came to an agreement on price for both the new truck as well as my trade and agreed upon a written proposal, at which time I gave a $500.00 deposit. I explained to Zach that I would be taking all the aftermarket accessories off my truck and we agreed to meet on Friday July 9th to trade my truck and purchase the new truck. When getting to Loehmann-Blasius Chevrolet Inc. the truck I had inquired about was not ready. It was explained to me that the dealer prep process would take approximately 2-3 hours, but we could drive the truck in the mean time. Many of the features I expected the truck to have were not there, which Zach explained were due to a national microchip shortage, which is understandable. Due to the fact the truck was not ready and didn’t have all the options I was hoping for, I inquired about other trucks. There were no trucks matching my need on the lot, but Zach explained there was a truck in transit that fit all of my check boxes. Zach showed me the truck online, at which time I fell in love and got excited. We again completed a proposal and although it was a little more money than I was anticipating spending, I agreed. Zach completed a sales form, with all of my current trades information as well as information for the new truck, which included pricing for both and the final sales price of the new truck. Once the deal was done Zach me brought me to the business manager Eric. Eric obtained all of my personal information to run my credit and did so. I received notification almost immediately through Credit Karma that my credit score had been run. I left shortly thereafter believing I had just bought a new truck. A few hours later I received a text from Zach saying that “I have bad news” and asked to call me. Zach explained there was a mix up the truck he had sold me, had already been sold and wasn’t available. I asked Zach if there was anything else available and he stated there was not, but told me the dealership would order a truck straight from Chevrolet with all of the same options. Zach explained this would take approximately 8 weeks. I had mixed emotions, but agreed because the dealership appeared to be trying to make the situation right. Fast forward to Saturday, I received a text from Zach explaining he could not order the truck due to Chevrolet not accepting orders. (Don’t you think a dealership would have known that? Especially one as large as Loehmann-Blasius Chevrolet Inc.). Zach instead offered me another truck that was coming in that had even fewer of the options I was looking for. I declined and ended up requesting to speak with a manager. I ended up speaking with a manager and began to explain the story above. I was rudely interrupted with him stating, “I’m not trying to cut you short, but I was working with Zach all along and I know what’s going on here” he stated that none of the events that took place were malicious and downplayed each, taking no responsibility for any of them and instead shifting the blame onto me stating, “it wasn’t clear you were coming to buy the truck today.” I’m not sure how much clearer I could have been. I explained out of everything, I was most upset with the fact I was sold a truck that was already sold and my credit was run; which obviously affects the score negatively . The manager in a condescending manner stated well it only affects it by a few points and only for 30-45 days, again shifting, and not taking any blame for his dealerships mistake. The manager stated he would take more money off the truck I originally looked at, knowing it wasn’t really what I wanted. After thinking about it for a short time, I decided I don’t want to spend 60k on something I’m not completely sold on. I messaged Zach to explain this and ask if he could put what I’m looking for on a locator. Zach promised to call me before the day and surprise no phone call. I messaged Zach again on Sunday at which time he did call me. I asked Zach if he could put the truck on a locator and he went on to state it’s not really worth it because most dealers won’t want to let the trucks go if they have them. OK understandable. I explained if this was the case I wanted my deposit back, at which time he said I’ll look into trying to find one on Monday and I’ll let you know. There was no confidence in his answer, yet the dealership is still more to happy holding onto my money in the meantime. I’m not typically one to write reviews, even when the experience has been negative, but this situation has gone above and beyond what is excusable. I walked in trying to buy a truck and was given every excuse under the sun as to why things were certain ways and never once did I receive an I’m sorry for several, what I’d consider to be, egregious mistakes. So all in all, I wasted several hours of my time, I’m still out the money for my deposit, my credit score is negatively affected, and there isn’t even a glimmer of hope of Loehmann-Blasius Chevrolet Inc. actually coming through. I was a returning customer, but will never be back.

We most certainly regret the series of events that transpired here, ******* There was an unfortunate miscommunication regarding the availability of the truck you were interested in. Without going through the administrative details, which understandably would not do anything to appease you, we would just say that there was no effort on the part of the salesman to mislead. We believe he did everything he could to try and make a bad situation better. A contributing factor to all this is the current state of affairs regarding the severe inventory crunch all dealers are experiencing due to the computer chip shortage. That is in no way meant to justify the fact that you did not feel you were treated appropriately. For that, we do sincerely apologize. One point we do want to clear up is in regards to the deposit refund. The salesman has produced a photo of the refund slip that shows it was credited to you on 7/12/21, so you should definitely have received that. Please let us know if this is not showing on your end.