Complaints

This profile includes complaints for TicketNetwork, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TicketNetwork, Inc.

  75 Gerber Rd E South Windsor, CT 06074-3202

• 

  TicketNetwork, Inc.

  12605 W North Ave Brookfield, WI 53005-4629

• 

  TicketNetwork, Inc.

  75 Gerber Rd E Ste 107 South Windsor, CT 06074-3202

• 

  TicketNetwork, Inc.

  1025 W 20th Ave Oshkosh, WI 54903

• 

  TicketNetwork, Inc.

  75 Gerber Rd E #101 South Windsor, CT 06074

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had went online to order tickets to go see ***** and July 2022 in *****. I ordered the tickets through ticket net work. They said they was going to send me an email confirmation which they did they sent me the confirmation of the row and the section number no seat number I never received the email. I probably should have said to mail me the tickets but I did not, I didn’t insure the tickets because I’m a teacher and the tickets were very expensive. It was a birthday present to myself. I took my niece along with me because she wanted to go and I paid for everything the photos that you see will be the first one of the down payment . The next payment you see from my bank is when I paid for the tickets in full when I got to *****, I realize that I did not have anything for the people to scan. I went to the ***** theater and ended up buying additional tickets to see the ***** concert .

  Business Response

  Date: 08/17/2023

  Our records confirm tickets were delivered to the client on 6/9/2022. The client did not contact us with any issues pertaining to their purchase until the morning of the event. As the client was claiming they could not locate their tickets, a retransfer was requested with the seller's office on their behalf to a new email. Such requests are simply courtesies and are not guaranteed. The seller confirmed that they were unable to retransfer tickets as tickets had already been accessed and ticket ownership had changed. The client was advised of this prior to the event and informed of the next steps they needed to take to access tickets in the form of contact the platform directly.

  We have no control over what may occur in a client's email account - if a client may or may not receive incoming emails due to filters or settings, may or may not see emails, or may or may not take action on emails. The order was fulfilled in accordance with the policies well in time for the event and the client, or someone with access to their email, accessed the tickets.

  The client was offered multiple resolutions as client service courtesies and declined them all, which is their right to do so. At this time, we are unable to honor a refund request or offer other resolutions.

  Business Response

  Date: 08/17/2023

  Our records confirm tickets were delivered to the client on 6/9/2022. The client did not contact us with any issues pertaining to their purchase until the morning of the event. As the client was claiming they could not locate their tickets, a retransfer was requested with the seller's office on their behalf to a new email. Such requests are simply courtesies and are not guaranteed. The seller confirmed that they were unable to retransfer tickets as tickets had already been accessed and ticket ownership had changed. The client was advised of this prior to the event and informed of the next steps they needed to take to access tickets in the form of contact the platform directly.

  We have no control over what may occur in a client's email account - if a client may or may not receive incoming emails due to filters or settings, may or may not see emails, or may or may not take action on emails. The order was fulfilled in accordance with the policies well in time for the event and the client, or someone with access to their email, accessed the tickets.

  The client was offered multiple resolutions as client service courtesies and declined them all, which is their right to do so. At this time, we are unable to honor a refund request or offer other resolutions.

• Initial Complaint

  Date:08/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business Ticket Software/****** ******* is posing as a legitimate music venue’s website, and lured me into purchasing tickets via the site they operate. I was attempting to buy tickets for a show at *** ***** ************ and found their “ **********************************/” site misleading as it is actually not the official site of the amphitheater. I ordered tickets but none have been provided and I found out I was dooped. I’ve requested a cancellation, but they will not cancel the original order.
  
  I also was made aware of the actual venue’s policy to only accept tickets via their actual ticket vendor. I just want to have the transaction with “****** *******” cancelled and would appreciate if their deceptive practices were stopped.
  
  For supporting documents I attached a screenshot of the deceptive website and my order receipt confirming tickets have not been sent. I just want that order to be cancelled and refunded. I’ve also disputed this with my CC company.

  Business Response

  Date: 08/10/2023

  There is no error with the client's purchase on behalf of our website and a refund request cannot be honored. ***************** is a secondary market website where tickets are listed
  for resale by a variety of licensed and/or registered ticket sellers; we are
  not affiliated with any venue or performer. Our website is clearly identified as a resale marketplace. The terms of the purchase agreed to
  at the time the order was placed with our website state that all sales are
  final. This is an industry standard policy, including by the venue.

  It should be noted that we have no control over how the client may have arrived to our website. Per their claims, they were directed from ****************************************. This is not the venue's website and various disclaimers on the website indicate that. Attached are screenshots of various disclaimers on both **************************************** and our website during a checkout process, which a user is responsible for reading. 

  We are sorry to hear that we were not the client's intended purchasing website but this does not negate the purchase, the use of our website or the agreement to our policies. The order will remain a final sale as there is no error with the purchase and tickets will be delivered accordingly as noted on the purchase receipt.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 13, 2023
  Complaint against *************, *** ***** ***** *** ********* ** **********.
  ISSUE
  False Ticket Sale purchased in ******* on 5/23/23 posted to ******** ******* ****. Unable to resolve the issue via telephone with customer support.

  Business Response

  Date: 07/14/2023

  We have been
  unable to locate a ticket order within our system matching the client's name,
  email address or phone number. We would suggest the client reference their
  order receipt or, if not received, contact the merchant on file for the charge.

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 5/20/2023 I purchased tickets for over $1000 and the event was rescheduled now they won't give me a refund. It was rescheduled from July to September 9, 2023. I will be working on that day at that time. This company is crooked

  Business Response

  Date: 07/02/2023

  We are sorry to hear that the event has been rescheduled. It is important to remember that we are not affiliated with any event organizers (artists, teams, venues, etc) and have no control over or influence in their decisions pertaining to their events. All event details, including, but not limited to, the event date, location or lineup, are subject to change at any time. This is outlined in policies the client reviewed and accepted upon order placement. Tickets the client received remain active and valid for use or resell at the client's discretion, as they were advised when they called in. The client has been provided information to assist in reselling tickets should they wish to do so on 6/29/2023. The order is not eligible for a refund unless the event is deemed completely cancelled by the event organizers.

  Customer Answer

  Date: 07/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The re-sell option for the ticket will only yield a quarter of what I paid for them, so they are getting paid both ways. I just want to state that for the record. I see there is nothing much I can do about this so Thank you for reaching out to them and attempting to help me.
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TOTAL SCAM!!
  
  Purchased 4 GA tickets on October 2022, for $250 each PLUS $316 service fee for a total of $1,336.20, order number ********. They claim to have sent the tickets via ************/**********, but the link was for a fake ticket with no $ value or seat marked. I contacted them via phone and email several times and they are trained to give you the run around and steal your money. All employees I spoke to give you the same script either via email or phone. Of course tickets never made it, I lost my money and even my credit card company won't protect it because it was over 60 days from the time of the transaction to the time I realized it was a scam. Took too long because I was expecting the tickets in for months (purchased them 5 months in advance).

  Business Response

  Date: 07/02/2023

  Our records indicate that four (4) tickets were provided to the client via **************** on 10/27/2022 utilizing two (2) transfers - one for a single ticket and one for three (3) tickets. Attached is proof of transfer directly from ****************. The client would have received transfer invitations directly form **************** and we notified them separate as well. The client would need to have accepted both transfers in order to access all tickets purchased. The client confirmed arrival and acceptance of the single ticket and was advised to locate the additional transfer multiple times in 12/2022 and 1/2023 via email.

  It should be noted that as the client purchased General Admission (GA) tickets, they would not be provided specific seating as GA tickets are provide access to a general area where one can sit or stand wherever no a first come, first serve basis. Additionally, as we are a secondary marketplace, all tickets purchased with us will be priced by the seller's based on market value, which will vary from the face value of the ticket. This is outlined during the purchase process and included in the full policies agreed to upon checkout.

  There is no error with this purchase. Tickets were delivered in accordance with the policies well in time for the event. A refund request cannot be honored.

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased these tickets from ticket network. When I printed them out i noticed that the ticket said that matching I.D. AND credit card must be present or entry will be denied. The tickets do not have my name or the card I paid with on them. I call the customer service number and after checking with a manager they said the tickets could be used. I decided to call the venue itself to make sure before I drove 3 hours and couldn't get in. The venue told me that what the ticket says is correct I must have a matching ID and credit card and that they do not sell to 3rd parties. I went ahead and purchased more tickets from the venue site and called back to get a refund. They refuse to refund me and then told me I was being recorded at the end of the call when they never informed me of that in the first place. I now have tickets I paid over 300$ that are useless. and the come will not refund me. I asked to speak with a manager and was told they would call me back but I have never received that call. This is a complete fraud. Sell me something I cannot use.

  Business Response

  Date: 06/15/2023

  As per the policies agreed to upon checkout, all sales are final. The client has been advised of this in their previous contact. We have reached out to the seller's office regarding the concerns and they have confirmed also that there will not be an issue with admission. Our website's 100% Money-Back Guarantee is as follows: 
  
  You will receive a refund for your tickets if: 
  Your order was accepted but not delivered by the seller. 
  Your order was accepted but not shipped in time for the event.
  Your tickets were not valid for entry.* 
  
  Notes: 
  *Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof." 

   

  
  

  Customer Answer

  Date: 06/15/2023

  
  
  ********** ********
  
  
  
  I am rejecting this response because: I contacted the vendor and they stated that it is their policy to have a matching ID and credit card as on the tickets for entry. This is even stated in writing on the tickets which I had showed in my complaint. I have to travel several hours to this venue. I do not want to risk the issue of them not accepting my ticket at the entrance when I arrive.  I called the vendor a second time today and they stated the same information as before. They will not grant access to the event without everything matching.  Since I filed ticketnetwork has tried to offer a refund of 85$ however I paid $118.25  x 2 tickets plus fees. I refused this amount as a refund via email. The company then decided to make an ad for my tickets through one of their sister companies ticket to cash .  I did not agree to this as well. Why would they try to sell the same tickets to someone else who will not be able to use them.  Lastly why would the vendor put in writing that you must have matching ID and credit card if it is not their policy.  
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 06/15/2023

  Our website does not have any affiliation with any event organizers and has no control over their policies, the information they provide, or their adherence to such details. Our final sale policy is an industry standard policy, including at the T**** ****** ****** *******. As outlined in the policies agreed to at the time of purchase and previously provided in our reply here, tickets are guaranteed to be valid for entry. The seller's office has already confirmed tickets are valid as well. Should the client have any issues with accessing the event, they may request documentation from the venue for further investigation. As a courtesy, we have issued a refund of the service fees paid on the order. At this time, while we are sorry that the client does not accept this information, no other resolution will be provided and the order will remain under our policies. The client may use or resell the tickets at their discretion.

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/23/2023 I was on the ************ website to buy tickets, at the bottom was a link to what I thought was the ************ App. I clicked on it and downloaded it looked legit but when charged for tickets I realized it was not the site I was led to believe. I tried to cancel the tickets but was told no cancellations, I then did some research just to find out that they were more of a scalper ticket site. I was told I would get the tickets sent to me 2 days before the event in October. I emailed back again and was told I could sell the tickets on their site for half of what I paid. At that point they started using ************s name in emails trying to get me to accept the tickets. At this point I had actually bought tickets on ************ and have received them, so I knew they were trying to fraudulently get me to accept the tickets. I have read many reviews with very similar stories as mine. All I want is my money back, I have not received the tickets and certainly won't resell on their site to continue this scam. I just want my original ticket price returned to me.

  Business Response

  Date: 06/08/2023

  It should be noted that we have no control over how a client may arrive to our website or application to place an order. We are not affiliated with **************** nor would any links on their website direct a client to us. The TicketNetwork branding is clearly identified on all our products, as can be seen in the attached. By placing the order, the client agreed to the use of our website and our policies. We are sorry to hear that the client may not have intended to purchase with us but it does not negate the purchase or their agreement to utilize us. 

  
  All tickets are guaranteed in time for the event only and all delivery information provided are simply estimates. Tickets are delivered as soon as possible and, for this purchase, were delivered to the client in accordance with the policies on 5/24/2023, approximately 26 hours after purchase. There is no error on behalf of our website or the seller's office and a refund request cannot be honored. Should the client choose not to accept their tickets, that is their choice and right but doing so will not impact their purchase.

  
  The client may use or resell their tickets through various resell marketplaces at their discretion. We have provided the client information to assist in that process should it be necessary but there is no obligation to use our partner. Additionally, it is important to know that the client would be in control of their listing price at all times and may change it as they see fit, as with any marketplace used. They are simply advised of suggestions when creating a listing with our partner.

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets for ****** ****** ******* on 4/8/23 to go see him perform on 6/14/23 however his concert got postponed to August 2023. After purchasing very expensive tickets they sent the tickets from ************ for me to claim them to my ************ account however - it says another email address already claimed the tickets but I DIDNT CLAIM THEM EVER ! Called ********* ************ and even the venue to get my tickets for the seats i purchased and NOONE is able to help me. i am out $800 and no tickets to the event. i even tried disputing the charge i paid with on my capital one credit card and they told me they couldnt refund me my money back after showing them supportive document. so now i am out $800 and no tickets to go see the show.

  Business Response

  Date: 05/25/2023

  Our records indicate that tickets were properly provided to the email address as entered at checkout within minutes of purchase on 4/8/2023. Neither our website or the seller's office has any control over what happens to the invitation sent to the client's email, if or when tickets are accepted or in to which account they may be accepted. All of those actions are user initiated. If **************** is stating that the transfer invitation has already been utilized and tickets accepted, either the client or someone with access to their email already completed the transfer and it cannot be completed again, hence the notification. The seller's office has confirmed tickets were accepted on on 4/8/2023 at 7:24pm. The client can see attached proof of ***************** The client will need to check any / all ************.com accounts they may have access to for tickets. If they cannot find them, they will need to contact ************.com directly for further assistance in locating the account tickets may be in. It is possible that the client may have needed to create a new account and entered in an incorrect email address.

  Customer Answer

  Date: 05/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I received the email to claim and accept the tickets and once I clicked accept tickets it said it was already claimed accepted by another email! But I never did this, I even called ************ for help to have them check the tickets on their end and see which account/emailed claimed them and they even confirmed -see proof of document from ************ confirming this. I called them and even the venue stating they have no way of helping or getting me my tickets I purchased. I am out $800 and have NO tickets! This is ridiculous. No one is helping me and there should be a way to see who claimed these tickets and if not being able to resend me the tickets! 
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 05/26/2023

  As previously advised, tickets were properly delivered to the client's email address. They were accepted by either the client or someone with access to their email address. Neither we nor the seller's office has any control over what occurs in the client's email account. We have provided documentation directly from ************.com that confirms the transfer that was initiated to the client was successfully completed just over an hour after arrival. We have attached it again for reference. There is nothing either our website or the seller's office can do at this time as ticket ownership is changed when the transfer is completed. The seller's office no longer has access to the tickets; there is nothing they can resend. In to which account the tickets were transferred by the client, only ************.com can advise and the client will need to contact them directly for further assistance. The order will remain a final sale as the tickets were properly delivered at the time of purchase to the client and have been accepted. There is no error on behalf of our website or the seller's office.

• Initial Complaint

  Date:05/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my electronic tickets and kept getting promised they would be sent. I lost $351.02 on the ticket purchase and a day’s pay worth $320.00 since I took time off work.

  Business Response

  Date: 05/25/2023

  Our records indicate tickets were delivered via the official ticketing platform for the event, ***, to the email address as entered at checkout in accordance with the policies agreed to when placing the order. The client was provided access instructions. A refund request cannot be honored.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30th I purchased two tickets for the ****** ***** Eras concert to take place at ******* ******* on May 27. The total price, including fees was $5,905.95 for two tickets, including fees. The tickets I purchased stated they were on the floor of the stadium in section 5. When I received the confirmation e-mail the tickets were listed as being on the 5th floor in a suite (which is behind glass) and the suite was located behind the stage. After two e-mails and a phone call I was offered a discount on the tickets on the 5th floor. I reached out again pointed out the statement on their own website regarding promises of ticket location being as advertised or better. They were unwilling to honor the ticket location I had purchased and gave me a refund (after several conversations). However, in the time that passed going through this ticket prices rose and I wound up paying significantly more for the tickets due to the delay caused by their error and unwillingness to honor the tickets they sold me. I request that the company be responsible for the impact of their error by reimbursing me for the ticket difference ($2,919.05).

  Business Response

  Date: 05/04/2023

  As the client did not wish to keep the tickets that were provided to them, they were provided a refund in full in accordance with the policies. We cannot honor a reimbursement request for any other expenses than those of their specific purchase.

  Customer Answer

  Date: 05/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****