Complaints

This profile includes complaints for TicketNetwork, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TicketNetwork, Inc.

  75 Gerber Rd E South Windsor, CT 06074-3202

• 

  TicketNetwork, Inc.

  12605 W North Ave Brookfield, WI 53005-4629

• 

  TicketNetwork, Inc.

  75 Gerber Rd E Ste 107 South Windsor, CT 06074-3202

• 

  TicketNetwork, Inc.

  1025 W 20th Ave Oshkosh, WI 54903

• 

  TicketNetwork, Inc.

  75 Gerber Rd E #101 South Windsor, CT 06074

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was buying tickets to an event through venue site, which tickets were still in que, and they had me redirected to their site unknowingly which I did not want to be redirected to. I purchased what I thought was $139 for 4 tickets and was charged $358 for 4 tickets with someone elses name on them. When I called them they said to bad that what we do.

  Business Response

  Date: 08/26/2025

  We're very sorry to hear we may not have been the intended website for purchase but please be advised that since we are not affiliated with any event organizers (artists, teams, venues, etc) no user would be directed to our website for purchase from any of their links. Our website is clearly identified as TicketNetwork, a resale marketplace where prices are set by sellers and may be above or below face value, throughout checkout. All orders details are displayed and reviewed and must be confirmed accurate and acceptable by the user during all purchases. We have a final sale policy, also agreed to during checkout. Tickets were delivered in accordance with our policies and the client accessed them multiple times. We cannot honor a refund request on this purchase as there was no error on behalf of our website or the seller. Tickets remain active and valid for use or resale at the client's discretion. 

  Customer Answer

  Date: 08/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Misrepresentation.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 08/28/2025

  We're sorry to hear the client may not agree with any information at this time but there is no error with this purchase on our behalf. The tickets have been delivered and accessed without an issue. As a client service courtesy, a partial refund of $89.65USD was issued in an effort to assist. While the client may not find this resolution acceptable, there is no other resolution available and none other will be provided. The client can use or resell their tickets at their discretion. As we have addressed this client's concerns multiple times through multiple channels, this matter will be considered closed.

  Customer Answer

  Date: 08/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i had tickets in cue and they redirected me me somehow to them and over charged me for resale tickets. Pics attached.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 08/31/2025

  There is nothing new or different to advise this client on their complaint. We are not responsible for any links the client may have utilized to purchase tickets. We are not affiliated with any event organizers and no user of any official links would be directed to purchase with us. There is no error with this purchase on our behalf. It is solely the user's responsibility to know what website they are using and if it their intended website. The client agreed to using our website, all our policies and all order details, including payment information. Their tickets were delivered in accordance with the policies and they accessed them multiple times. They can use or resell their tickets at their discretion but no further resolution will be offered or honored than what has already been performed. While the client may feel otherwise, this matter is considered closed and we will not reply to any further rejections.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 29, 2024
  First day sale of concert tickets for *****. Everything I did led me to believe it was ************* I checked with the credit card company, Ally, and found that it wasn't ************ but something called ************. I've checked into this company and there are lots of complaints filed against them. I advised the credit card company but they haven't helped me at all.
  
  I would like a refund of all my money, $852.63 please. That's $764.63 for 2 tickets and $88 for their fees. I've tried to get in touch with this ************ but the email bounces back undeliverable. . I have no tickets and can't get a refund. I'm 78 yrs old and still working at $16 per hour in order to have food. I sure would appreciate your help.
  
  Thank you!
  
  ***** ******
  ******************
  *** *** ****

  Business Response

  Date: 07/21/2025

  ****************
  is a resale marketplace that has several disclaimers advising tickets are being
  resold. ****** search results are based off keywords and ad revenue, we are not
  liable for a client selecting an ad versus a primary market website or the
  venue itself. In the description of ************'s ****** search ad, the word
  "AD" is noted on the top left and the first sentence below the
  website name states "************ is a trusted online resale marketplace
  for event tickets." We make no attempt to disguise our business model as
  anything other than a resale ticket website. Multiple disclaimers are also
  available to the client throughout the purchase process as well as a statement
  above the Place Order button that reads "We are a resale marketplace, not
  the ticket seller. Prices are set by third-party sellers and may be above or
  below face value. By clicking "Place Order," you are agreeing to
  ****************'s terms & policies. All sales are final."

  Tickets have been delivered to the client as of 11/6/2024 and remain active and valid for use or resale at their discretion. There is no error with this purchase and a refund request cannot be honored. As the client has purchased insurance, they may try contacting them to discuss their policy and see if they are eligible for a refund for any covered situations. Please note that personal purchase errors are not a covered circumstance.

  Customer Answer

  Date: 07/22/2025

  I have never received any tickets that I paid over $800 for. All the info I see says that the tickets will be delivered by Aug. 1, 2025. Everything I've read on social media says customers never get the tickets. I'm being ripped off for over $800 for tickets that have less than half that value. I'm very unhappy and sure would like to get my money back. I would appreciate your help.

   

  Sincerely,

  ***** ******  Complaint ID: ********

  Customer Answer

  Date: 07/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I have never received any tickets that I paid over $800 for. All the info I see says that the tickets will be delivered by Aug. 1, 2025. Everything I've read on social media says customers never get the tickets. I'm being ripped off for over $800 for tickets that have less than half that value. I'm very unhappy and sure would like to get my money back. I would appreciate your help.

  Sincerely,

  ***** ******  Complaint ID: ********

  Business Response

  Date: 07/24/2025

  We're sorry to hear the client may have missed any communications. We can only suggest they check any junk/spam folders for their notifications and ticket invitations. Attached is our delivery confirmation notification email sent to the client on 11/6/2024 when the seller confirmed successful fulfillment of the order. The order is not eligible for a refund unless this event is deemed cancelled, no longer to occur, by the event organizers. A refund request will not be honored as there is no error with this purchase. If the client does not wish to utilize the tickets any longer, they have the option to resell them through various other outlets. They can also reach out to the insurance company to see if they may be eligible for a refund through their policy. If the client needs any assistance in locating their tickets, they should contact us directly as we cannot assist with that through this channel.

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a live entertainment venue and this company is reselling tickets directly from my available inventory and charging more than double face value to my customers who think they are buying from me directly. I have not given them authorization to do so.

  Business Response

  Date: 05/09/2025

  Our records indicate that all inventory has been removed from our network. It should be noted that we are a nationwide network where independent, professional ticket-selling companies resell tickets to popular sporting, concert, and theater events throughout the ****** ******, ******, and beyond. We don't actually own, price, charge for, or ship the tickets listed for sale on our website. All of that responsibility belongs to the individual sellers who own the tickets listed on our exchange. We do not make any claims to be affiliated with any event organizers (artists, venues, teams, etc).
  

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets were purchased on line 3/23 for show PURPOSE.
  I DID NOT RECEIVE THE TICKETS.
  I WANT A REFUND OF THE AMOUNT 295.68 CHARGED TO MY **** CARD ASAP.

  Business Response

  Date: 05/02/2025

  There appears to be some confusion on behalf of this client. Attached is an image of their receipt, that shows at the time of purchase, their ticket selection included the important information that tickets would be ready for delivery 5/9/2025 and we reference it in multiple places as well. The client must wait for the tickets to be available for the order to be fulfilled. They will be notified appropriately and given access instructions. Further, as per the policies agreed to when placing the order, we only guarantee tickets in time for the event; we do not guarantee delivery for personal preference, travel plans, resale needs, etc. A refund request cannot be honored as there is no error with this purchase on behalf of our website or the seller's office.

• Initial Complaint

  Date:12/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-23-24. I purchased tickets for *********** at ******** ***** theatre using the link "**************************. I did not realize until the ticket receipt (have not received actual tickets) hit my inbox that this is not an official website of the theatre, and after reviewing the link it is blatantly misrepresenting itself as affiliated with the venue.
  This is intentional misrepresentation, and when I contacted the websites support via live chat they denied the existence of the link.
  
  Their website also uses a different name than the actual business

  Customer Answer

  Date: 12/23/2024

  They will allege this site is not their site, but ************* (the site running alongside this company's site, clearly owned by them) directly markets their news letter on this site without redirecting to a new domain.

  Business Response

  Date: 12/23/2024

  There appears to be some confusion on the client's behalf regarding their purchase. The website the client is referring to ("**************************) is, as confirmed in their own provided documentations, not the box office or venue. There is no misrepresentation of that website or our website. By placing the order, the client agreed to the use of our website, all disclaimers and all policies, including (but not limited to) a final sale. See attached. We are unable to honor a refund request as the client wishes as there is no error with the purchase on behalf of our website. Should they no longer wish to utilize the tickets they purchased (and will receive on or around 3/14/2025), they have the option to resell them through various outlets. We have provided the client information that may assist them with that process.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets from this site for a concert that was canceled, and their policy said a full refund in the event of a cancelation and yet no refund or way to contact them.
  
  The number I have for them is now stating a different name, website is not offering any information or way to contact.

  Business Response

  Date: 12/19/2024

  Our records show a refund was successfully processed to the payment account utilized when the original order was placed. We are sorry to hear you are having trouble locating your funds. Currently, your best option for refund details is to contact the financial institution. A confirmation email titled "You Refund has been Processed!" was sent to the email address on file for the order. 

  Due to this complaint being filed containing name and contact information not associated with the original cardholder name and information, we are unable to provide further details for security reasons. If additional assistance is needed, the original cardholder can contact our office via email at *********************************

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/24 in the evening I received an email from Ticketnetwork stating that I had purchased tickets. I did not. Immediately I called my credit card company to dispute. The next morning 10/25 I contacted the company via e-mail to say that I did not order tickets and they need not send them and Please refund my money (209.07). I was told that they "investigated" the order and I did order them as it was my credit card, my address and email. I again said I did not order and would not accept delivery of the tickets if sent. They would not refund my money and said that they could try to help me resell them for a fee... I declined the offer as the event is 10/26 AND if anyone wanted tickets they could purchase from the venue for one half the price. (40.00ea)

  Business Response

  Date: 10/25/2024

  This order will remain a final sale under our policies, which were agreed to when placing the order. Unfortunately, as the client was informed, their purchase was reviewed for fraudulent activity and we could find on indications that this purchase was not authorized. The tickets were delivered to the client. Whether they choose to utilize the tickets is entirely at their discretion but does not impact the order that was placed. If they wish to resell the tickets, they may. We have provided them further information to assist them with that process if needed. As a client service courtesy, a refund of the service fees paid on the purchase has been initiated. We cannot honor an further resolution as their is no error with the purchase on behalf of our website or the seller's office. 

  Customer Answer

  Date: 10/28/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I did. it make the purchase, did not accept the tickets.  This is identity theft.  I cancelled my credit card and disputed the charge with them also. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 11/03/2024

  We are sorry to hear that the client does not agree with the information provided but it does not change our response. We have addressed the client's concerns multiples - via direct email and the BBB platform and there is nothing new or different to advise this client. The purchase will remain a final sale. There are no indications that this purchase was not authorized by the client and we are unable to honor a full refund request. Strictly as a client service courtesy, a refund of the service fees paid on the order was issued on 10/25/2024. There was no error with this purchase on behalf of our website or the seller's office and not other resolutions are available. Tickets were delivered to the client in accordance with the policies agreed to when placing the order. Tickets were in their possession to use or resale at their discretion. We are not responsible for any actions a client may or not take regarding their purchase(s) or ticket(s). Not utilizing any tickets delivered does not entitle any client to a refund. This matter will be considered closed as it has been addressed multiple times.

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I heard that ****** ****** would be playing in my area (*********), I was excited. I went online to buy tickets, and decided I would surprise my Mom with a ticket too. So, I purchased 3 tickets—a ticket for my mom, my fiancé, and myself. I typed ************ in the search bar, clicked the link, and it brought me to what I believed was ************. It was so deceiving. I thought it was ************, but it’s actually Ticket Network. Through the real ************, you pay $70 a ticket for ****** ******, with taxes and fees probably around $300 for all 3. Through the Ticket Network, I ended up paying close to $600, but it was ****** ******, so I figured that it was the right price. It was a lot of money, so I ordered them through ******, so I could pay them off over a year. Unfortunately, soon after I purchased the tickets, I realized it wasn't ************, and I paid double what ************ charges for the same ticket. I decided to research Ticket Network and came across thousands of 1-star reviews. And to the majority of complaints, their answer is basically, "it’s your own fault." You should have seen their name on the website. I can’t believe that our government allows companies to make websites that deceive people like this. Is there no regulation? Clearly, I am partially at fault for not noticing the difference, there are thousands of people who gave Ticket Network one-star reviews. Almost every review says the same thing; they thought it was ****** ******. This company has one star on **********, with almost 2000 reviews. It also has one star with you, the Better Business Bureau. Something needs to be done about this company. It’s ripping people off. I also tried to download my tickets, but, received an error, telling me about technical issues, and I can’t receive them at this time. When I email Ticket Network, the email gets bounced back to me. I cannot even contact them. So as of right now, I am paying a loan of $600 for tickets worth $300 I don’t have.

  Business Response

  Date: 09/30/2024

  We are sorry to hear that we may not have been the intended website for the client's purchase; however saying that, we have no control over a client choosing our website over any other during an online search. It is solely the client's responsibility to know what website they are using and if it is their intended destination. Our website is clearly indicated in search results for review. It is also clearly identified on our website throughout the purchase process, as are various disclaimers that include (but are not limited to) a) we are a secondary marketplace, b) tickets are priced by the sellers, c) prices may be above or below face value, and d) all sales re final. When placing the order, the client agreed to all order details (including, but not limited to, the payment information) and all website policies. The tickets have been delivered to the client without issue. Our records indicate that the client contacted us without issue on 9/19/2024 via phone. We are also available via website chat and email. We cannot speak on what errors the client may be receiving from their email provider or if they are utilizing the correct email but our email is active and in use. Regarding their ticket access concerns, the client disputed their transaction with ******. When a dispute is filed, ticket access is restricted while the investigation is in process. Fairly, a client cannot be provided tickets that they have disputed and may be potentially refunded through the financial institution for. This is no wrongdoing on our part. At this time, the dispute has resolved in the client's favor and access as has been restored. Should the client have any other access issues, they may contact us directly for assistance. Since there was no error on behalf of our website or the seller's office, a refund request cannot be honored. If the client no longer wishes to utilize their tickets, they have the option to resell through various other outlets. We have sent them an email that may assist them with that process if needed. They may disregard it if they wish, it does not impact their tickets or order.

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22 2024 I purchased 2 tickets on ********s to the T**** *** ***** concerts on ********s and used ****** *o pay - The total is $99.89.
  
  The concert was canceled while we were in attendance so all attendees had to leave. Ticketmaster emailed attendees saying the concert will be postponed and if that's a problem, we can be refunded.
  
  ********s has not refunded us. I disputed through ****** and they did not authorize a refund either. Other attendees immediately received their refunds but we have not after seven weeks.

  Business Response

  Date: 09/13/2024

  We're sorry to hear the client's event schedule had a sudden change. As per the policies the client agreed to when placing the order, all sales are final. Refunds are only available if the seller does not fulfill their obligation to deliver valid tickets (which they did on 7/22/2024 within minutes of purchase) or upon event cancellation (the event is no longer occurring) as deemed by the event organizers. Neither our website nor the seller's office has any control over, or influence in organizer decisions. If an event is postponed to a new date (scheduled or to be determined), the tickets remain active and valid for use. If the client does not wish to attend any new event date, they have the option to resell their tickets through multiple outlets. It is important to note that orders placed with us are bound by our policies and not those of any other company, including (but not limited to) the venue or Ticketmaster.com. There was no error with this purchase and a refund request cannot be honored. We have provided the client some information regarding resale with our partner website **************** if they wish to follow that route but they may use any resale marketplace of their choosing.

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4th I bought tickets for a ****** ******* concert and today July 27th I had to be turned away from the concert with my daughter crying due to the venue saying the tickets were improperly Transfered and the box office would not provide me an email stating this. I would like a refund due to not getting the tickets. I uploaded a real ticket which is the blue and a fake which is what I received.

  Business Response

  Date: 07/29/2024

  We apologize for any issue the client may have experienced regarding their purchase. Our records do confirm they were properly provided tickets to their event. As per our policies, all tickets are guaranteed valid for entry in to the event and should a client have an issue at the event, they are to get supporting documentation from the venue. Unfortunately, we cannot simply take a client at their word that there was an issue as some clients simply to not attend their event, incorrectly followup display instructions for their tickets or other such circumstances that are not an issue on behalf of the seller. Since we understand that some venues decline to provide requested documentation, we still always investigate any and all claims of this nature with the sellers. We take strict measures to ensure all sellers are fulfilling their obligations correctly. The client has already been in contact with us regarding their claims and our investigation specific to their order is already underway. Should the seller be able to provide their own supporting documentation that the tickets they provided to the client were indeed valid, we cannot guarantee a refund to the client as the burden of proof is on the client to provide evidence of wrongdoing. This is fully outlined in our policies, which are accepted when placing the order. The client will be updated accordingly of our investigation's resolution. At this time, we cannot take any other actions. Typically, investigations take up to two (2) weeks to finalize.

  Customer Answer

  Date: 08/05/2024

  I spoke with the box office it turns out that the tickets that were provided were invalid and the real ticket owners used the tickets that night. The box office is going to provide me with an email about this that way I can submit proof that I was scammed. This is a fraud company and should be sued.