Complaints

This profile includes complaints for TicketNetwork, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TicketNetwork, Inc.

  75 Gerber Rd E South Windsor, CT 06074-3202

• 

  TicketNetwork, Inc.

  12605 W North Ave Brookfield, WI 53005-4629

• 

  TicketNetwork, Inc.

  75 Gerber Rd E Ste 107 South Windsor, CT 06074-3202

• 

  TicketNetwork, Inc.

  1025 W 20th Ave Oshkosh, WI 54903

• 

  TicketNetwork, Inc.

  75 Gerber Rd E #101 South Windsor, CT 06074

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with ticketnetwork****(TN) for ****** ***** in *******. End result is my family of 4, was supposed to have tickets to ****** in ****** on 6/30/24. **, with less than 90 min. to start of show, confirmed they could not deliver our tix. We were "guaranteed" to get them on 6/29. When we inquired on the 29th, were told it's normal and will get them soon. They sent a email confirming. Spoke with them on the 29, was told us to not to worry and this is normal but they set up a 10 am 06/30/24, EDT deadline for delivery which is the start of their day but 3 PM in ******. Show was at 5. Spoke on Sunday the 30th, for an hour, initially were asked to give it 30 more minutes, I asked what good that would do.The rep. continually put me on hold, finally came back and said we don't have your tickets. Spoke with a manager, Nora D. and said the same and nothing can be done. They gave us a refund, some site credit which I did not agree to but they said it was all they can do. I thought the website guarantees the tickets, right?
  Ticketnetwork lists four guarantees:
  All tickets are legitimate tickets, valid for entry.
  The tickets you receive will be the ones you requested, or better.
  Your tickets will arrive before the event.
  If an event is permanently canceled, a refund will be issued.
  Show wasn't cancelled so my tickets must fall short of the guarantee in one of the 3 other choices. They knew there was a ticket issue on the 29th. The reseller knew they could get more $ than they charged us. Why didn't they confess earlier, I could have used the ~24 hours I had to find other tickets. I would have done anything 2 prevent all the tears, disappointment from my daughter for not getting to see her idol. Not much I can do with just over an hour to the show.Bottom line, I bought 4 tickets to ****** *****, supposedly they guarantee the tickets but I guess not. I suggested they deliver us 4 tickets to an upcoming ****** ***** show in the **. They said they can't.

  Business Response

  Date: 07/08/2024

  We are sorry to hear that there is some confusion regarding our policies / guarantee. This order was handled within the policies the client agreed to when placing the order. As the client outlined, tickets are always guaranteed to be delivered in time for the event. If they are not, then a full refund is provided to the client. Not only did this occur because the tickets were not provided to the client appropriately, the client was also provided additional courtesy vouchers for the situation. Should the client wish to utilize the vouchers provided for future ticket purchases, they may do so at their discretion. There is nothing further that can be done for this client. We apologize for the inconvenience incurred for the lack of delivery but our website protocols were followed and explained to the client when they contacted us.

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unfortunately tried buying tickets from a company. They didn’t provide any receipts, tickets, location of seats, ect

  Business Response

  Date: 06/25/2024

  The client's claim that they were not provided order details is false. We provide all order confirmation details on screen immediately after purchase as well as provide email receipts. There is no error with this purchase on our behalf. Our records indicate that the client contacted us regarding an issue receiving our communications. We do not have any control over any issues that may occur with the client's email account. All order documents, including tickets, were provided to the email address that they entered during checkout. We offered the client the opportunity to update their email address so we could try sending documents again but they refused to provide an alternate, requested a refund (which we cannot honor due to the final sale policy the client agreed to) and disputed the transaction with their financial institution. The client's refusal to troubleshoot their issue is entirely at their discretion and no fault of our own. Our records also indicate the client accessed our secure portal for a link to their tickets multiple times. The client may contact us directly for any further assistance that may be needed.

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8, 2024, I searched for my local music venue, **** **** ************, for tickets to a concert that were set to go on presale June 12, 2024 and on general sale June 14, 2024. As of this writing, the tickets are still not on presale or general sale. The first result of my search yielded "***************" (the "Fraudulent Site"). I would learn on June 9, 2024 that the Fraudulent Site was, in fact, fraudulent; the real website for **** **** is ***************.
  
  The Fraudulent Site was offering the sale of the tickets I desired and these were the first banner that appeared immediately upon entering the Fraudulent site. I was very surprised and excited: it appeared that the "venue" was granting early access to the tickets so I bought two of them.
  
  On June 9, 2024, I learned that the Fraudulent Site was a facade for Ticket *******, another name for the entity against which I am filing this complaint. After this realization, I immediately reached out to customer service for a refund. I was denied a refund because I was told that all sales are final and the "tickets" I purchased were guaranteed. However, not only was I deceived into believing Ticket ******* was **** ****, which convinced me to consummate the purchase in the first place, but also I was deceived about what I was actually purchasing. I believed I was purchasing actual tickets off the primary market. However, what I actually purchased was a promise by a ticket resaler (Ticket *******) to furnish me with tickets at some point in the future only after a third party sold their tickets to Ticket *******. Thus, the deception was twofold: deception related to the identity of the merchant with whom I was dealing and deception related to the product I thought I was purchasing. Moreover, this instance its especially egregious because a primary market, as of this writing, does not exist for these tickets. I was sold nothing but a promise when I thought I was being sold actual tickets.

  Business Response

  Date: 06/14/2024

  We are sorry to hear that there may have been some confusion regarding the client's use of our website. We do not have any control of how a client may arrive to our website or any selections they make during their use of their internet browser; it is solely at the client's discretion which website(s) they utilize. The website the client references as how they came to our website "***************" includes disclaimers: "Latest Events, Information & Tickets. Independent Concert Guide. This site is not a box office or venue." and "This site is not affiliated with **** **** ***** ******** **** ****** or *** ********. This site links to authentic resale tickets only to events at the **** **** Music Theatre." Further, in selecting tickets for purchase and directed to our website, our website includes disclaimers "We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above or below face value." Finally, our records indicate that the client's selection was noted by the seller specifically as "Tickets will be ready for delivery by Oct 04, 2024." All clients are also advised of the final sale policy and provided our full policies during review and order confirmation. Our policies are always available on our website for review. It is fully the client's responsibility to read all information provided during checkout as it is provided so they may make their most informed decision regarding their purchase. There is no obligation to complete a purchase attempt with us and all attempts may be stopped at any time, for any reason prior to finalizing the order. By placing the order, the client agreed to the use of our website, all order details and all website policies. A refund request cannot be honored as there is no error with this purchase on behalf of our website or the seller's office. At this time, our records indicate that a dispute has been filed for this purchase and is pending resolution. The client will be notified of the dispute's resolution by their financial institution and all questions pertaining to it should be directed to them. Should the dispute be found in the merchant's favor, the client may use or resale their tickets at their discretion. The client was provided information to assist with reselling tickets if needed on 6/9/2024.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 tickets on ********* **** , 30 days before event , on the day of the event March 30 ,2024 they sent email at 4 am saying tickets are ready ,wake up at 7 am see the email and open the email wich sends me to ************ , well ************ on their website says tickets have been already sent to another email , that is when i noticed something is off.
  
  my account with ************ only has one email and its the same they supposdely sent the tickets to, but after being back in forth for the rest of the morning Zero resolve .
  
  my girls were really excited to go see this you tube character in the teather . i would want to warn the buyers dont buy thru this website , they will leave you without tickets and without your money .just buy direct .

  Business Response

  Date: 04/01/2024

  We are sorry to hear that there may have been a technical issue with the platform regarding the purchase. Having said this, neither our website nor the seller's office have any affiliation with any ticketing distribution platforms. Such platforms are designated by the event organizers and we have no control over or influence in their decisions. Additionally, we do not have any control over what happens within a client's email or any actions they may take with their tickets. We are further investigating the client's purchase and will be in contacting them with updates. They should monitor any junk / spam folders.

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was July 16, 2023
  I was sold tickets at 4 x the normal cost for entrance into the ****** ** ****.
  with 64.00 in fees that were tacked on to the cost of the tickets. These tickets were represented as seated gallery tickets. However, when I phoned support to get seat numbers, they reported that the tickets were general admission. Normal general admission cost is 25.00. They charged $130.00!! I sought to get a refund for this misrepresentation to no avail. This is FRAUD.

  Business Response

  Date: 03/25/2024

  There appears to be some confusion regarding the purchase on the client's behalf. Our records indicate that the client contacted us for a refund citing a double order. We have no other orders in our system under the client's information and we would not be responsible for any personal purchase errors. Our website is clearly identified throughout the purchase process and numerous disclaimers notifying our secondary marketplace status and that prices may be above the face value. We are not affiliated with any event organizers (artists, teams, venues, etc) and make no claims otherwise. This information, and more, is provided fully in our policies, which are available at all times on our website and provided during checkout for review. When placing the order, the client agreed to the use of our website, all policies, and all order details (including all payment information). It should also be noted that the client purchased General Admission Gallery tickets. As described by the event organizers "Gallery tickets offer grounds access for fans to experience all the action while following the world’s best players. - General Admission to the grounds of ********* ******* **** to watch your favorite players. - Ability to walk the course and sit in various grandstands" There are no assigned seating for General Admission tickets as they function on a first come, first serve basis. While we are sorry to hear that the client may have missed information or made assumptions regarding their purchase, there was no error on behalf of our website or the seller's office. A refund request cannot be honored. The client will be notified when their tickets have been delivered and may use or resell them at their discretion. It appears the client has already listed tickets with our partner ****************; any assistance regarding their listing should be addressed with them directly.

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets back in Dec 2023 for an event that was scheduled for March 14, 2024. The company gave me an estimated delivery date for my tickets of 3/11/24. When I did not receive my tickets on 3/11, I called, emailed and did a live chat with the business. They assured I’d have my tickets by 3/13 well here it is now 3/14 (the day of the event) and I still DO NOT have my tickets that cost me almost $800. Id really just like a refund at this point. This site is nothing but a scam full of a bunch of liars.

  Business Response

  Date: 03/14/2024

  Our records indicate that tickets for this client's purchase have been delivered. It is important to remember that all tickets are guaranteed in time for the event per the policies the client agreed to when placing the order. We do not guarantee delivery for personal preference or travel plans. The client is informed in their purchase receipt "When your tickets are ready, we’ll email you with instructions to access and use your tickets. The tickets will be transferred to you electronically using a secure system." If they have not already done so, the client should refer to their emails for their access instructions for their tickets. A refund request cannot be honored as the purchase was fulfilled properly in accordance with the policies.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on ************ (**) for notification of when tickets went on sale for a ************** ********* concert. On 9/8/23, I received notification from the ************** ********* fan page and purchased 2 tickets; however, instead of taking me to **, the link on the notification required a phone app that linked to ************ (**), which used the same graphics and trade dress as **. Being that it was on a phone app, I only noticed the deception when reviewing the emailed receipt and requested to cancel the transaction a week later. ** refused even though they indicated they had not actually acquired the tickets to sale me YET. Instead they offered to resale the tickets after they first acquired them for me. To make it crystal clear, before they had tickets to sale, they refused to cancel the transaction.
  
  I contacted my bank (Truist) to dispute the charge but was told I had to wait until the event took place. So I waited until after the concert occurred and contacted my bank again to dispute the transaction only to be told since I "authorized" the charge that I could not dispute the claim even though I did not use the tickets and I followed the instructions given me by the bank.
  
  ****** / ****** is easy to miss - especially when reviewing seating and being rushed to purchase the tickets before the 4 minute reservation expired while using a CELL PHONE app. This is straight up fraud.

  Business Response

  Date: 03/12/2024

  We are not affiliated with event organizers (artists, venues, teams, etc) or ****************, make no claims to that effect, and no client would be directed to us from a venue or ************ communication such as the client is claiming. While we are sorry to hear that we may not have been the client's intended purchase website, there is no error on our behalf with their purchase. Our website is clearly disclaimed throughout checkout with multiple disclaimers regardless of the device used to complete the purchase. It is the client's responsibility to ensure they are using the correct website and read all information presented during purchase. When placing the order, the client agreed to the use of our website, all order details and website policies. The client received tickets within accordance to our policies prior to contacting us. As noted in their documentation (their receipt) the tickets they received may be the same as purchased, equalivent or better assignments - the client received seats in an upgraded row compared to purchase. The client accepted their tickets; it is not within our control if the client decided not to utilize them for their event. We have no control over any communications between the client and their financial institution. This purchase will remain a final sale under the policies the client agreed to and we are unable to honor any further resolution.

  Business Response

  Date: 03/12/2024

  We are not affiliated with event organizers (artists, venues, teams, etc) or ****************, make no claims to that effect, and no client would be directed to us from a venue or ************ communication such as the client is claiming. While we are sorry to hear that we may not have been the client's intended purchase website, there is no error on our behalf with their purchase. Our website is clearly disclaimed throughout checkout with multiple disclaimers regardless of the device used to complete the purchase. It is the client's responsibility to ensure they are using the correct website and read all information presented during purchase. When placing the order, the client agreed to the use of our website, all order details and website policies. The client received tickets within accordance to our policies prior to contacting us. As noted in their documentation (their receipt) the tickets they received may be the same as purchased, equalivent or better assignments - the client received seats in an upgraded row compared to purchase. The client accepted their tickets; it is not within our control if the client decided not to utilize them for their event. We have no control over any communications between the client and their financial institution. This purchase will remain a final sale under the policies the client agreed to and we are unable to honor any further resolution.

  Business Response

  Date: 03/12/2024

  We are not affiliated with event organizers (artists, venues, teams, etc) or ****************, make no claims to that effect, and no client would be directed to us from a venue or ************ communication such as the client is claiming. While we are sorry to hear that we may not have been the client's intended purchase website, there is no error on our behalf with their purchase. Our website is clearly disclaimed throughout checkout with multiple disclaimers regardless of the device used to complete the purchase. It is the client's responsibility to ensure they are using the correct website and read all information presented during purchase. When placing the order, the client agreed to the use of our website, all order details and website policies. The client received tickets within accordance to our policies prior to contacting us. As noted in their documentation (their receipt) the tickets they received may be the same as purchased, equalivent or better assignments - the client received seats in an upgraded row compared to purchase. The client accepted their tickets; it is not within our control if the client decided not to utilize them for their event. We have no control over any communications between the client and their financial institution. This purchase will remain a final sale under the policies the client agreed to and we are unable to honor any further resolution.

  Customer Answer

  Date: 03/20/2024

  This is the first communication I have received regarding this Complaint and it has not been resolved.  I have not heard from the vendor and this is the first communication I've received from the BBB.  Please do not close this complaint (or re-open it) since this issue has not even been addressed by either the BBB or ************.

  Customer Answer

  Date: 03/20/2024

  This is the first communication I have received regarding this Complaint and it has not been resolved.  I have not heard from the vendor and this is the first communication I've received from the BBB.  Please do not close this complaint (or re-open it) since this issue has not even been addressed by either the BBB or ************.

  Customer Answer

  Date: 03/20/2024

  This is the first communication I have received regarding this Complaint and it has not been resolved.  I have not heard from the vendor and this is the first communication I've received from the BBB.  Please do not close this complaint (or re-open it) since this issue has not even been addressed by either the BBB or ************.

  Customer Answer

  Date: 03/20/2024

  This email was in my "junk" folder and I am just now seeing this notice.  To address the vendor, TSO's website sent the email notice that tickets were available to purchase and sent the link that redirected to download a phone app due to the tickets being electronic.  With ************ and ************ (play on trade dress / layout being the same) it is impossible to notice the slight of hand on a 4 inch cell phone screen.  And there was no UPGRADE - the tickets I purchased were not the Row/Seat from the initial email I received from their website, which is when I noticed the ****** rather than ****** and immediately contacted them that these were not the seats I purchased and requested to cancel the order (which they acknowledged at the time they did not actually have - they were only the reseller but offered to resell them for me [once they had them] for a 15% commission for tickets they sold for twice the price).  Shortly after is when they sent an email notice to deliver the tickets.  I contacted them again before I accepted due to my bank stating I could dispute the charge after the event occurred.  I contacted them a 2nd time to request to cancel and received their response refusing (even though my initial request was BEFORE they even had the tickets - they acquired them AFTER I requested a cancelation and their only resolution was for me to pay them 15% to resell overpriced tickets).  Didn't they just pass a law about these junk fees?  Should I request resolution with the ******** ********** *******

  Customer Answer

  Date: 03/20/2024

  This email was in my "junk" folder and I am just now seeing this notice.  To address the vendor, TSO's website sent the email notice that tickets were available to purchase and sent the link that redirected to download a phone app due to the tickets being electronic.  With ************ and ************ (play on trade dress / layout being the same) it is impossible to notice the slight of hand on a 4 inch cell phone screen.  And there was no UPGRADE - the tickets I purchased were not the Row/Seat from the initial email I received from their website, which is when I noticed the ****** rather than ****** and immediately contacted them that these were not the seats I purchased and requested to cancel the order (which they acknowledged at the time they did not actually have - they were only the reseller but offered to resell them for me [once they had them] for a 15% commission for tickets they sold for twice the price).  Shortly after is when they sent an email notice to deliver the tickets.  I contacted them again before I accepted due to my bank stating I could dispute the charge after the event occurred.  I contacted them a 2nd time to request to cancel and received their response refusing (even though my initial request was BEFORE they even had the tickets - they acquired them AFTER I requested a cancelation and their only resolution was for me to pay them 15% to resell overpriced tickets).  Didn't they just pass a law about these junk fees?  Should I request resolution with the ******** ********** *******

  Customer Answer

  Date: 03/20/2024

  This email was in my "junk" folder and I am just now seeing this notice.  To address the vendor, TSO's website sent the email notice that tickets were available to purchase and sent the link that redirected to download a phone app due to the tickets being electronic.  With ************ and ************ (play on trade dress / layout being the same) it is impossible to notice the slight of hand on a 4 inch cell phone screen.  And there was no UPGRADE - the tickets I purchased were not the Row/Seat from the initial email I received from their website, which is when I noticed the ****** rather than ****** and immediately contacted them that these were not the seats I purchased and requested to cancel the order (which they acknowledged at the time they did not actually have - they were only the reseller but offered to resell them for me [once they had them] for a 15% commission for tickets they sold for twice the price).  Shortly after is when they sent an email notice to deliver the tickets.  I contacted them again before I accepted due to my bank stating I could dispute the charge after the event occurred.  I contacted them a 2nd time to request to cancel and received their response refusing (even though my initial request was BEFORE they even had the tickets - they acquired them AFTER I requested a cancelation and their only resolution was for me to pay them 15% to resell overpriced tickets).  Didn't they just pass a law about these junk fees?  Should I request resolution with the ******** ********** *******

  Business Response

  Date: 03/21/2024

  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023. The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  Business Response

  Date: 03/21/2024

  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023. The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  Business Response

  Date: 03/21/2024

  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023. The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  Customer Answer

  Date: 03/21/2024

  From response from ************ (**) - 

            **  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023.

  The tickets were PURCHASED on 9/8/23 (not delivered) and the 9/14/23 email from ** contained the incorrect seats - which is how I noticed it wasn't ************ (**). That email was part of my submission to the BBB for your review.

          **  The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.

  I purchased Row 24 seats NOT row 48.  That was in my email to ** when I requested to cancel the order.  Rather than cancel, they responded with the corrective seating location I purchased through the app - not upgraded my tickets and placed me in a better row / section and then indicated I could sign a consent for them to resell the tickets for a 15% commission.  The point being, rather than cancel they went out and purchased the row and seats I purchased through the app post-cancellation request.  Because it was done on an app, there is no screenshot of what I agreed to purchase or any terms to refute their claim. 

          **  Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  The "available for use or RESALE" is the crux of the dispute.  What they attempted to deliver were seats 24 rows behind the seats I purchased and when this was brought to their attention with a request to cancel they rushed out and purchased the correct seats and told me I could no longer cancel but they would resell the tickets for me. That's the whole point - they wanted more $$ to resell something they didn't have to sell me until I requested to cancel.
  

  Customer Answer

  Date: 03/21/2024

  From response from ************ (**) - 

            **  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023.

  The tickets were PURCHASED on 9/8/23 (not delivered) and the 9/14/23 email from ** contained the incorrect seats - which is how I noticed it wasn't ************ (**). That email was part of my submission to the BBB for your review.

          **  The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.

  I purchased Row 24 seats NOT row 48.  That was in my email to ** when I requested to cancel the order.  Rather than cancel, they responded with the corrective seating location I purchased through the app - not upgraded my tickets and placed me in a better row / section and then indicated I could sign a consent for them to resell the tickets for a 15% commission.  The point being, rather than cancel they went out and purchased the row and seats I purchased through the app post-cancellation request.  Because it was done on an app, there is no screenshot of what I agreed to purchase or any terms to refute their claim. 

          **  Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  The "available for use or RESALE" is the crux of the dispute.  What they attempted to deliver were seats 24 rows behind the seats I purchased and when this was brought to their attention with a request to cancel they rushed out and purchased the correct seats and told me I could no longer cancel but they would resell the tickets for me. That's the whole point - they wanted more $$ to resell something they didn't have to sell me until I requested to cancel.
  

  Customer Answer

  Date: 03/21/2024

  From response from ************ (**) - 

            **  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023.

  The tickets were PURCHASED on 9/8/23 (not delivered) and the 9/14/23 email from ** contained the incorrect seats - which is how I noticed it wasn't ************ (**). That email was part of my submission to the BBB for your review.

          **  The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.

  I purchased Row 24 seats NOT row 48.  That was in my email to ** when I requested to cancel the order.  Rather than cancel, they responded with the corrective seating location I purchased through the app - not upgraded my tickets and placed me in a better row / section and then indicated I could sign a consent for them to resell the tickets for a 15% commission.  The point being, rather than cancel they went out and purchased the row and seats I purchased through the app post-cancellation request.  Because it was done on an app, there is no screenshot of what I agreed to purchase or any terms to refute their claim. 

          **  Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  The "available for use or RESALE" is the crux of the dispute.  What they attempted to deliver were seats 24 rows behind the seats I purchased and when this was brought to their attention with a request to cancel they rushed out and purchased the correct seats and told me I could no longer cancel but they would resell the tickets for me. That's the whole point - they wanted more $$ to resell something they didn't have to sell me until I requested to cancel.
  

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The invoice you requested.

  Customer Answer

  Date: 02/07/2024

  I purchased tickets for a show on December 25th, 2023. An acceptance email was sent to me and I accepted the tickets. On January 17th I went into my account to locate the tickets and they were not to be found. I reached out to *** ****** ****** ***** to inquire. They reached out the following day simply stating that once the tickets were transferred that was it. I told them I never received them. They proceeded to tell me that they were sent to the ************ account associated with my email. I told them they were not there. I called ************. They had no record of the transfer. I reached back out to *** ****** ****** ***** and told them what ************ had told me. They said there was nothing that they could do and told me my best option was to go the to the venue the day of the show and hope that they could help me there. I told them that that was unacceptable and I wanted my tickets. I again reached out to ************ through an online inquiry and they sent me an email stating that they had no record of the transaction and that I needed to contact the third party seller, which was *** ****** ****** *****. I screenshot that message and sent that to *** ****** ****** ***** to which I received no reply. I waited for 6 days and called them on Monday January 29th. I spoke to a woman whose name I did not get. She essentially told me the same thing and that I was out of luck. I gave her access to my ************ accounts to prove I never received the tickets. She accessed the accounts and acknowledged that the tickets were never received. I told her I wanted my money back because I had been dealing with this for long enough. I asked to speak with the person in charge and she refused to let me do so. I told her if I didn’t have a resolution by the end of the day Monday I was going to take legal action. All email correspondence has been uploaded with this complaint. Numerous phone calls have been made since January 17th.

  Business Response

  Date: 02/08/2024

  We are sorry to hear that the client is having trouble accessing their tickets. It should be noted that the client has expressly confirmed that they received the acceptance email transferring their tickets and completed the necessary steps to accept them. They should review their email correspondence as ************ sends notification confirming the tickets have been accepted and they have them. They can utilize this for further assistance with **************** for any followup issues. Client should check any / all **************** accounts they have access to that may have accepted tickets. We are not responsible for any platform issues the client may be experiencing or any access issues that may have resulted in lost or stolen tickets. There is no issue with the order on behalf of our website or the seller's office and a refund request cannot be honored as tickets were delivered to the email address as provided during checkout and tickets have been accepted. 

  Customer Answer

  Date: 02/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:12/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This resale ticket website called ********* will not provide a refund on tickets that were accidentally purchased through a fault ********* website. The Site does not give you a buyers confirmation screen showing a summary on the items being purchased and the payment method, billing address, and customer information. The site just automatically processes a payment without any warning. My wife accidentally bought 2 additional ticket orders because of this and there wasn't a message or confirmation on their website. We just want a refund and to have them take back the tickets we don't need or want. But ********* is not willing ro offer any assistance and resolve the situation by refunding our many and taking back the tickets. We are feeling like this is a scam.

  Business Response

  Date: 12/24/2023

  Our records indicate that three purchases were made on 12/21/2023. There is no error on behalf of our website. All order details including but not limited to: event name, date, time, venue location, seating selection and payment breakdown are displayed during checkout. When all order details are acceptable and a client wishes to complete the order, they are required to 'Checkout' and then select their desired payment method and finalize the purchase by signing in to their account with 3rd parties (ie ******, which has all client information necessary associated with their account and is automatically utilized) or manually enter all their details with their credit card. Attached is a sample checkout screen confirming information is presented. While we are sorry to hear the client no longer wishes to utilize the tickets they purchased, they did agreed to our website policies, including, without limitation, a final sale. The client may use or resell their tickets at their discretion and a refund request cannot be honored.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 football tickets from this company and the company never made tickets available
  instead they wanted me to download suspicious software onto my phone.

  Business Response

  Date: 12/24/2023

  Tickets were delivered to the client on 12/15/2023 through the team's official ticketing platform. We have no control over how tickets are delivered as ticket distribution is handled through the official channels set by the event organizers, to whom we have no affiliation. The client would need to take the appropriate actions to access their tickets; choosing not to do so has no impact on their purchase. Our records indicate that the client contacted us via phone and refused to allow us to help them access their tickets. The order is not eligible for a refund as the client agreed to the delivery method and final sale when placing the order.

  Customer Answer

  Date: 12/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was completely unable to receive my tickets despite following instruction and working with the business on the phone for half and hour.
  
  
  
  Sincerely,
  
  
  
  ****** **** ******

  Business Response

  Date: 12/28/2023

  The client contacted us once, on 12/15/2023, via a phone call that lasted 7minutes and 58 seconds, during which they and their representative both requested help with accessing tickets and then immediately changed their mind and requested a refund. The client was explicitly offered assistance in accessing their tickets multiple times as well as also subsequently advised multiple times that we would refund their purchase upon return of tickets. The client refused to take any actions regarding their tickets. Tickets were delivered in accordance with the policies to the client's email address as provided at checkout through the team's ticketing platform (attached is proof of transfer). The client would be required to access their tickets through that platform. Tickets were unavailable in any other delivery method and we cannot control if the client took actions or had any issues with the platform but were happy to try and help them. There is no error with this purchase and a refund request will not be honored; this will remain a final sale. The client's refusal to take the necessary steps is entirely their right but does not impact their purchase.