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Business Profile

Market Research

Dynata

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Dynata's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dynata has 9 locations, listed below.

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    Customer Complaints Summary

    • 632 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They own *** ******* app, which I downloaded from ****** **** *****. I earned $10.03 taking surveys and they never payed me. I had to take a pic of my drivers license to "cash out". I emailed them 3 times. No help. I read reviews at play store and they (***) have a long history of not paying people. I emailed ****** **** *****...no help. I worried about identity thief also. I deleted my *** account hoping it would help. Not sure it will. 100s of people have been ripped off by ***. They were suppose to deposite my money in my ****** account.
      Thanks.

      Customer Answer

      Date: 07/15/2025

      I want to thank B.B.B. for your work you did on my case. *** sent my money $10.03 just a few mins. ago. The problem is fixed, at least for me. Thanks once again for your effort.

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have earned reward money from e rewards over a few years. Recently they started a complex **** **** process to cash in for rewards. I cannot use this process because of a lack of equipment. I have contacted them three times in the past few months for help. They will not help me get the reward. This is not 280.00 in cash they owe me. There would be a lower amount I can choose a reward from.

      Business Response

      Date: 07/21/2025

      Hello!
      We can now see that member's account has been reactivated and was able to redeem successfully 3x after this BBB complaint was sent.

      Thank you.

      Customer Answer

      Date: 07/21/2025

      It is resolved.  TY.

      Customer Answer

      Date: 07/21/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:07/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against: Dynata, LLC

      Issue: Non-payment for research participation

      I participated in a paid research study through Dynata on May 10, 2025, and received a confirmation email stating that payment would be made within 4–6 weeks. That would place the payment due between June 7 and June 21.

      As of July 1, I have not received payment. I followed up multiple times, including by phone, and received a vague response saying billing “started” June 27 — which is not what the original agreement stated.

      This delay is now over 7 weeks, and Dynata has failed to honor their original payment timeline or provide a clear resolution.

      Desired Resolution: I want the payment I was promised for completing the study on May 10, and a written confirmation of when and how that payment will be sent.

      Customer Answer

      Date: 07/02/2025

      Complaint has now been resolved. Thank you. 

    • Initial Complaint

      Date:06/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called (###-###-####) to be asked to be taken off Dynata's survey list, since I'm registered with Do Not Call, and have my data deleted from their system. After a disagreement with an employee named Ellis, he proceeded to curse me out on the phone, saying things like "**** *** *******" "f*** *** *********" and all kinds of personal insults. After a few minutes of a company rep berating me, and his refusal to give me a supervisor's contact info, he read off my father's name, my full phone number, and hung up, in an attempt to threaten and intimidate me. As a company that stores personal data, it is a huge breach of trust for an employee to use their position to intimidate someone with their own information, and a complete breach of MY privacy. After calling back, management seemed to not believe me, saying he would not have any information about me, despite everything being true and accurate. I wish to have my data deleted, and I wish to be ensured by the company that this individual Ellis is unable and will remain unable to access my personal data, after using his position at the company to threaten me with it. I would also appreciate an apology from him or the company for the way he behaved towards me.

      Business Response

      Date: 06/23/2025

      Thank you for reaching out to us. 

      We have forwarded the number you provided in this
      complaint to our internal Do Not Call list. We apologize for any inconvenience
      caused.

      Thank you.

      Customer Answer

      Date: 06/25/2025



      Complaint: ********



      I am rejecting this response because:

      The company is not telling me what information their employee that THREATENED me had of me, refusing to clarify whether that data has been deleted, or anything about it  Just “you’ve been added to the do not call list” as if he didn’t threaten me with my data that YOU stored and collected  I want my data deleted, as well as a copy of the data that the employee that THREATENED me had, so I can know for sure he doesn’t have identifying personal information past what he already was given as a company representative  




      Sincerely,



      **** *******

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dyanta is extremely deceptive in their market research. As their respondents are supposed to be issued points for completing surveys, many surveys (in excess of 25) have you complete the surveys to its entirety without issuing points for our time.

      This has happedened countless times. I have been shorted at least 200 plus points for their market research companies websites crashing, at the end of completion. This is extremely misleading and we are cheated points for our time is valuable with little to no recourse.

      Business Response

      Date: 06/23/2025

      Hello!

      We have escalated this for further review and we will get back with the member for the updates. 

       

      Thank you,

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do surveys for E-Rewards. I get points for completing the surveys and when I reach the required amount, I cash them out for gift cards. Over and over I have experienced working on surveys for long periods of time up to and including completing the survey only to be told I didn't qualify and will receive no compensation. I get a screen that tells me that. Most of the time I let it go even though it makes me angry but when it's egregious, as this one was, I contact them for them to correct it. I came to the last screen before submission which instructed me to click the next (arrow) button to submit the survey. I did. Nothing happened. I refreshed and got a screen telling me that my survey had already been submitted. I provided all of that to E-rewards and even gave them screenshots of my progress in the survey. They refused to compensate me for my work.

      Business Response

      Date: 06/23/2025

      Hi!

      Our Support team has reached out to the member via ticket *******. 

      Thank you.

      Customer Answer

      Date: 06/23/2025

      The matter has been addressed to my satisfaction.  Please close the complaint.

      Customer Answer

      Date: 06/23/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *********

    • Initial Complaint

      Date:06/11/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dynata has called me repeatedly and I have requested to not be called. I have blocked the number every time they call but they keep calling from a different number. I called their “opt out” number ###-###-####. The recording states that this is the Dynata opt out number and then promptly disconnects me.

      Business Response

      Date: 06/11/2025

      Thank you for reporting this issue to us.

      We have escalated your Do Not Call request to the appropriate team for processing. This should be done within 24 hours.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of ****************** for a few years. I tried logging in recently and could not get in to my account. I contacted them and was told that I violated their terms and conditions and that my account was suspended. Even though I have not taken a survey on this account in weeks. I only log in to check my points. They asked for me to confirm my account and asked for a photo of my ID. I did so and my account was briefly open again. However, they are now telling me that it's permanently closed. I also have points that need to ne paid out. It seems as though I am not the only person complaining about opinionoutpost closing member accounts lately. I use this account as a stream of income, so I have no reason to violate the terms. I need my account to be reinstated.

      Business Response

      Date: 06/11/2025

      Thank you for contacting us. 

      We have forwarded the member's concern to the appropriate team for further checking. Once we have an update, we will contact the member through email as soon as possible.

      We appreciate your patience!

      Customer Answer

      Date: 06/13/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

      Business Response

      Date: 06/13/2025

      Thank you for your patience. 

      We have come to an agreement with the member for a manual payout for the remaining point balance on her account. The request will be submitted to our Rewards Team for processing and once done the member will receive a confirmation email.

      Thank you.

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No redemption of earnings is allowed by created obstacles. The e-Rewards business does not provide phone number or address. It is difficult to get a response. The business between e-Rewards and member through the email only. Since pandemic e-Rewards began required a cell phone number for rewards redemption. I provided a cell, but it was a bad service and I changed the service provider. Agents refused to remove that old phone number that is not belong to me since last year. It is almost 12 months like I am not able to make agencies to remove that old phone number ending -****. What is that resistance about? Previously redemption was through the email confirmation. It is not understandable why it was changed specifically to cell number only. Why the email confirmation not allowed since the business is only function through the email? Also, they began to request a birth date. What is that for? Is that legal? I need help to redeem my points, 1 point equivalent to $1 for miles redemption. I was blocked to redeem for more then a year.

      Business Response

      Date: 06/10/2025

      Thank you for waiting. 

      We would like to assure our members that security measures are set in place to protect them and their accounts for any type of fraudulent activities, and that includes unauthorized redemptions. We have escalated your concern to our support team for further assistance. Please check your email inbox and respond with the necessary information needed to proceed with your request. Thank you for your patience and understanding. 

      Thank you. 

    • Initial Complaint

      Date:05/30/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company owes for surveys completed yet won't pay the rewards. I've used them for years and had little issue but now they want a bunch of personal information. I've already verified this account in the past and will not provide further personal information. I want what I am owed and then they can close my account.

      Customer Answer

      Date: 05/30/2025

      They have corrected the issue.  Please consider this matter closed.

    Dynata is NOT a BBB Accredited Business.

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