Complaints

This profile includes complaints for Dynata's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dynata

  6 Research Dr Shelton, CT 06484-6228

• 

  Survey Sampling International, LLC

  191 S Fair Oaks Ave Madison, WI 53704-5870

• 

  Dynata

  Phoenix, AZ 85016-3448

• 

  Dynata LLC

  6080 Tennyson Pkwy Ste 500 Plano, TX 75024

• 

  Survey Sampling International

  Phoenix, AZ 85016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed numerous surveys to honestly earn enough points to redeem a $10 ****** gift card. Upon attempting to redeem my reward, I was unexpectedly and unfairly required to submit a photo of my government-issued ID and a selfie via a third-party identity verification platform called Veriff.
  
  After researching Veriff, I discovered it is a company based in Estonia, and I became extremely uncomfortable submitting sensitive personal information, including a government ID and biometric data (selfie) to a foreign entity with no clear data protection guarantees under U.S. law. I consider this requirement disproportionate and intrusive, especially for a $10 digital reward that was already earned through legitimate activity.
  
  At no point during the sign-up process was it disclosed that such an invasive process would be necessary to redeem rewards. This constitutes deceptive and unfair business practices, and potentially violates the ******* ***** ********** *** *** ****** ** ******, which prohibits “unfair or deceptive acts or practices in or affecting commerce.”
  
  I am also concerned that requiring users to submit sensitive identity documents to a foreign data processor may violate data protection provisions under the California ******** ******* *** ****** and other state-level privacy and consumer protection statutes.
  
  If my $10 gift card is not issued promptly without requiring invasive identity verification, I will be forced to consider reporting this to the F****** ***** ********** ***** and may also explore small claims action under my state’s Deceptive Trade Practices Act for unjust enrichment and bad faith.

  Business Response

  Date: 08/06/2025

  Hello!

  We will have a further review on your account and will be contacting member separately for further assistance. Thank you!

  Customer Answer

  Date: 08/06/2025

  Hello, I have ultimately decided to verify my identity after researching veriff deeper and have concluded it’s safe. You can close/delete the complaint. Thank you

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They own *** ******* app, which I downloaded from ****** **** *****. I earned $10.03 taking surveys and they never payed me. I had to take a pic of my drivers license to "cash out". I emailed them 3 times. No help. I read reviews at play store and they (***) have a long history of not paying people. I emailed ****** **** *****...no help. I worried about identity thief also. I deleted my *** account hoping it would help. Not sure it will. 100s of people have been ripped off by ***. They were suppose to deposite my money in my ****** account.
  Thanks.

  Customer Answer

  Date: 07/15/2025

  I want to thank B.B.B. for your work you did on my case. *** sent my money $10.03 just a few mins. ago. The problem is fixed, at least for me. Thanks once again for your effort.

• Initial Complaint

  Date:07/14/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to take a survey and they said they suspended my account. i have not been taking a lot of surveys and the last two surveys i did not even qualify for them. i honestly answer the questions. i would like to use my points as was saving them. i would like my account to be unsuspended.
  
  thank you julie

  Business Response

  Date: 07/21/2025

  Thank you for contacting
  us.
  
  The member has been in communication with our support team and we believe this has already been resolved in support ticket [enter
  incident number].
  
  Thank you.

  Customer Answer

  Date: 07/21/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i am still not reinstated as the issue is not resolved.  i am waiting to hear from the account department according to the last communication.  i worked really hard to earn those points over the last two years.  i was careful in my answers and the last two surveys i did not even qualify for them and after that i was blocked from the website which i don't understand as took my time and just did not qualify.   i would like to be reinstated to use my points as again took my time.  my profile was not updated the last time i was on the sight which could be the problem.  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have earned reward money from e rewards over a few years. Recently they started a complex **** **** process to cash in for rewards. I cannot use this process because of a lack of equipment. I have contacted them three times in the past few months for help. They will not help me get the reward. This is not 280.00 in cash they owe me. There would be a lower amount I can choose a reward from.

  Business Response

  Date: 07/21/2025

  Hello!
  We can now see that member's account has been reactivated and was able to redeem successfully 3x after this BBB complaint was sent.

  Thank you.

  Customer Answer

  Date: 07/21/2025

  It is resolved.  TY.

  Customer Answer

  Date: 07/21/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a promotional offer through the *** ******* mobile app on July 3rd during one of their “Double Dollar Day” (DDD) events, which promises to double the reward payout for offers completed within a specific promotional period.
  
  I completed the [fuel meals deal] while the promotion was still active. I followed all instructions correctly and can provide supporting documentation (such as timestamps, screenshots, and a receipt proving I completed the offer during the Double Dollar Day window.
  
  However, when the offer finally credited to my account, I only received the base reward amount, not the doubled value promised during the promotion. I reached out to *** ******* customer support with my full details and documentation, but they have refused to honor the full payout or have stopped responding.
  
  This is misleading and dishonest advertising. If the app is promoting Double Dollar rewards for completing offers, they should honor the full payout regardless of when it processes — especially when I fulfilled the offer during the promotion window.
  
  I am requesting that *** ******* pay me the full amount I am owed under the Double Dollar Day promotion as advertised. I am also submitting this complaint so that the BBB is aware of what appears to be a pattern of unethical behavior and poor customer support.
  
  Desired Resolution:
  
  I would like to receive the remaining portion of my reward that was promised during the Double Dollar Day promotion and for *** ******* to uphold the terms they promote. I also request that they review and improve their customer service handling of promotional credit disputes.(owed $49 because only $49 was payed out of the $98).

  Business Response

  Date: 07/21/2025

  Thank you for contacting us.
  
  We will ask for another review to
  be carried out of this member's account. When completed, we will reach out to
  the member directly via e-mail with the outcome.
  
  Thank you.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in early May of 2025, after redeeming rewards through ******* *******, I got message saying I needed to verify my account through a state ID. So after a month, my new state ID came through the mail and when I went to try to verify, there was no prompt for me to verify. I then emailed them on the dates of June, 29-30th asking and telling them, that the 3rd party they’re using - Veriff website has no way for ******* ******* members to verify, or at least in my case. I emailed them asking if I could send pictures of my updated state ID and a selfie. Then on late Monday, June 30th, I got an email saying my account has been suspended for suspicious activity. Now, the only reason there was suspicious activity was because I tried to log into my account through a laptop browser in hoping I can verify my account through there. It’s been a full week since I have received any emails from them nor do they answer of their social media accounts messages. In hoping filing this complaint, that my account can be un-suspended. I have been a member of ******* ******* for four years now and would love to continue being a member of their survey panel. I have a lot of points saved up and I use those points for groceries, pet care and other small expenses.

  Business Response

  Date: 07/21/2025

  Thank you for contacting us.
  
  This member’s account has already
  been reviewed by the relevant department. To participate in our panel members
  may only have one account and need to provide accurate profile information.
  
  Thank you.
  
  

  Customer Answer

  Date: 07/21/2025

  I don’t what else to add to help aid my complaint but they shouldn’t ban or suspend accounts that are asking about how to resolve issues relating to redeeming points or asking how to update their account with up-to date state IDs, Drivers License and or Passbooks. From what I’ve read from pass ******* ******* members, they ban or suspend accounts without warning or if you if have redeemed too much points, they permanently suspend accounts. If they’re going to keep my account permanently suspended, then I seek for them to award me my 5,700 point’s (which equals to $570). I worked extremely hard for those points and they shouldn’t keep all my points. I was loyal to their website for four years and they did me wrong. Also, they need to make it much easier in helping to verify accounts. 

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would complete surveys but get nothing in return for the time wasted on it. I am sick of wasted my time and get nothing in return. They used to give me some compensation for the time wasted but the stop. I ask that they give some compensation for the time that we take working on the surveys.

  Business Response

  Date: 07/21/2025

  Hello *****,

  Our Support team has replied to your inquiries regarding your account concerns. Our Support Agents has also credited your as seen fit based on your survey history. 

  If you have any questions, please send us a message via our Contact Us section.

   

  Thank you!

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Dynata, LLC
  
  Issue: Non-payment for research participation
  
  I participated in a paid research study through Dynata on May 10, 2025, and received a confirmation email stating that payment would be made within 4–6 weeks. That would place the payment due between June 7 and June 21.
  
  As of July 1, I have not received payment. I followed up multiple times, including by phone, and received a vague response saying billing “started” June 27 — which is not what the original agreement stated.
  
  This delay is now over 7 weeks, and Dynata has failed to honor their original payment timeline or provide a clear resolution.
  
  Desired Resolution: I want the payment I was promised for completing the study on May 10, and a written confirmation of when and how that payment will be sent.

  Customer Answer

  Date: 07/02/2025

  Complaint has now been resolved. Thank you. 

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called (###-###-####) to be asked to be taken off Dynata's survey list, since I'm registered with Do Not Call, and have my data deleted from their system. After a disagreement with an employee named Ellis, he proceeded to curse me out on the phone, saying things like "**** *** *******" "f*** *** *********" and all kinds of personal insults. After a few minutes of a company rep berating me, and his refusal to give me a supervisor's contact info, he read off my father's name, my full phone number, and hung up, in an attempt to threaten and intimidate me. As a company that stores personal data, it is a huge breach of trust for an employee to use their position to intimidate someone with their own information, and a complete breach of MY privacy. After calling back, management seemed to not believe me, saying he would not have any information about me, despite everything being true and accurate. I wish to have my data deleted, and I wish to be ensured by the company that this individual Ellis is unable and will remain unable to access my personal data, after using his position at the company to threaten me with it. I would also appreciate an apology from him or the company for the way he behaved towards me.

  Business Response

  Date: 06/23/2025

  Thank you for reaching out to us. 
  
  We have forwarded the number you provided in this
  complaint to our internal Do Not Call list. We apologize for any inconvenience
  caused.
  
  Thank you.

  Customer Answer

  Date: 06/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The company is not telling me what information their employee that THREATENED me had of me, refusing to clarify whether that data has been deleted, or anything about it  Just “you’ve been added to the do not call list” as if he didn’t threaten me with my data that YOU stored and collected  I want my data deleted, as well as a copy of the data that the employee that THREATENED me had, so I can know for sure he doesn’t have identifying personal information past what he already was given as a company representative  

  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dyanta is extremely deceptive in their market research. As their respondents are supposed to be issued points for completing surveys, many surveys (in excess of 25) have you complete the surveys to its entirety without issuing points for our time.
  
  This has happedened countless times. I have been shorted at least 200 plus points for their market research companies websites crashing, at the end of completion. This is extremely misleading and we are cheated points for our time is valuable with little to no recourse.

  Business Response

  Date: 06/23/2025

  Hello!

  We have escalated this for further review and we will get back with the member for the updates. 

   

  Thank you,