Complaints

This profile includes complaints for Dynata's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dynata has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dynata

  53 Riverside Ave Saugatuck, CT 06880-4215

• 

  Dynata

  6 Research Dr Shelton, CT 06484-6228

• 

  Dynata

  Phoenix, AZ 85016-3448

• 

  Survey Sampling International

  Phoenix, AZ 85016

• 

  Survey Sampling International, LLC

  15821 Ventura Blvd STE 435 Encino, CA 91436-4777

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in early May of 2025, after redeeming rewards through ******* *******, I got message saying I needed to verify my account through a state ID. So after a month, my new state ID came through the mail and when I went to try to verify, there was no prompt for me to verify. I then emailed them on the dates of June, 29-30th asking and telling them, that the 3rd party they’re using - Veriff website has no way for ******* ******* members to verify, or at least in my case. I emailed them asking if I could send pictures of my updated state ID and a selfie. Then on late Monday, June 30th, I got an email saying my account has been suspended for suspicious activity. Now, the only reason there was suspicious activity was because I tried to log into my account through a laptop browser in hoping I can verify my account through there. It’s been a full week since I have received any emails from them nor do they answer of their social media accounts messages. In hoping filing this complaint, that my account can be un-suspended. I have been a member of ******* ******* for four years now and would love to continue being a member of their survey panel. I have a lot of points saved up and I use those points for groceries, pet care and other small expenses.

  Business Response

  Date: 07/21/2025

  Thank you for contacting us.
  
  This member’s account has already
  been reviewed by the relevant department. To participate in our panel members
  may only have one account and need to provide accurate profile information.
  
  Thank you.
  
  

  Customer Answer

  Date: 07/21/2025

  I don’t what else to add to help aid my complaint but they shouldn’t ban or suspend accounts that are asking about how to resolve issues relating to redeeming points or asking how to update their account with up-to date state IDs, Drivers License and or Passbooks. From what I’ve read from pass ******* ******* members, they ban or suspend accounts without warning or if you if have redeemed too much points, they permanently suspend accounts. If they’re going to keep my account permanently suspended, then I seek for them to award me my 5,700 point’s (which equals to $570). I worked extremely hard for those points and they shouldn’t keep all my points. I was loyal to their website for four years and they did me wrong. Also, they need to make it much easier in helping to verify accounts. 

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would complete surveys but get nothing in return for the time wasted on it. I am sick of wasted my time and get nothing in return. They used to give me some compensation for the time wasted but the stop. I ask that they give some compensation for the time that we take working on the surveys.

  Business Response

  Date: 07/21/2025

  Hello *****,

  Our Support team has replied to your inquiries regarding your account concerns. Our Support Agents has also credited your as seen fit based on your survey history. 

  If you have any questions, please send us a message via our Contact Us section.

   

  Thank you!

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This survey/research company constantly scams you and doesn't reward you upon completion of the survey..instead they'll say you're not qualified or the survey is full ...OR you will be redirected to some other page that says "bad request" or something similar. Of course, this is after you've completed the survey, given your personal information. SCAM!

  Business Response

  Date: 07/09/2025

  Hi! 

  We did not find any account connected to the email address provided. Please provide what specific panel you have been experiencing these issues and the correct email address connected to the said panel.

   

  Thank you.

  Customer Answer

  Date: 07/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  ******************** is my email address and that is the address linked to the account I am speaking about. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 07/21/2025

  Hello!

  What survey panel does your email address: ******************** registered to. Please confirm. Thanks

  Customer Answer

  Date: 07/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: ******* *******. 

  This email ******************** is attached to my account. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Dynata, LLC
  
  Issue: Non-payment for research participation
  
  I participated in a paid research study through Dynata on May 10, 2025, and received a confirmation email stating that payment would be made within 4–6 weeks. That would place the payment due between June 7 and June 21.
  
  As of July 1, I have not received payment. I followed up multiple times, including by phone, and received a vague response saying billing “started” June 27 — which is not what the original agreement stated.
  
  This delay is now over 7 weeks, and Dynata has failed to honor their original payment timeline or provide a clear resolution.
  
  Desired Resolution: I want the payment I was promised for completing the study on May 10, and a written confirmation of when and how that payment will be sent.

  Customer Answer

  Date: 07/02/2025

  Complaint has now been resolved. Thank you. 

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called (###-###-####) to be asked to be taken off Dynata's survey list, since I'm registered with Do Not Call, and have my data deleted from their system. After a disagreement with an employee named Ellis, he proceeded to curse me out on the phone, saying things like "**** *** *******" "f*** *** *********" and all kinds of personal insults. After a few minutes of a company rep berating me, and his refusal to give me a supervisor's contact info, he read off my father's name, my full phone number, and hung up, in an attempt to threaten and intimidate me. As a company that stores personal data, it is a huge breach of trust for an employee to use their position to intimidate someone with their own information, and a complete breach of MY privacy. After calling back, management seemed to not believe me, saying he would not have any information about me, despite everything being true and accurate. I wish to have my data deleted, and I wish to be ensured by the company that this individual Ellis is unable and will remain unable to access my personal data, after using his position at the company to threaten me with it. I would also appreciate an apology from him or the company for the way he behaved towards me.

  Business Response

  Date: 06/23/2025

  Thank you for reaching out to us. 
  
  We have forwarded the number you provided in this
  complaint to our internal Do Not Call list. We apologize for any inconvenience
  caused.
  
  Thank you.

  Customer Answer

  Date: 06/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The company is not telling me what information their employee that THREATENED me had of me, refusing to clarify whether that data has been deleted, or anything about it  Just “you’ve been added to the do not call list” as if he didn’t threaten me with my data that YOU stored and collected  I want my data deleted, as well as a copy of the data that the employee that THREATENED me had, so I can know for sure he doesn’t have identifying personal information past what he already was given as a company representative  

  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dyanta is extremely deceptive in their market research. As their respondents are supposed to be issued points for completing surveys, many surveys (in excess of 25) have you complete the surveys to its entirety without issuing points for our time.
  
  This has happedened countless times. I have been shorted at least 200 plus points for their market research companies websites crashing, at the end of completion. This is extremely misleading and we are cheated points for our time is valuable with little to no recourse.

  Business Response

  Date: 06/23/2025

  Hello!

  We have escalated this for further review and we will get back with the member for the updates. 

   

  Thank you,

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do surveys for E-Rewards. I get points for completing the surveys and when I reach the required amount, I cash them out for gift cards. Over and over I have experienced working on surveys for long periods of time up to and including completing the survey only to be told I didn't qualify and will receive no compensation. I get a screen that tells me that. Most of the time I let it go even though it makes me angry but when it's egregious, as this one was, I contact them for them to correct it. I came to the last screen before submission which instructed me to click the next (arrow) button to submit the survey. I did. Nothing happened. I refreshed and got a screen telling me that my survey had already been submitted. I provided all of that to E-rewards and even gave them screenshots of my progress in the survey. They refused to compensate me for my work.

  Business Response

  Date: 06/23/2025

  Hi!

  Our Support team has reached out to the member via ticket *******. 

  Thank you.

  Customer Answer

  Date: 06/23/2025

  The matter has been addressed to my satisfaction.  Please close the complaint.

  Customer Answer

  Date: 06/23/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dynata has called me repeatedly and I have requested to not be called. I have blocked the number every time they call but they keep calling from a different number. I called their “opt out” number ###-###-####. The recording states that this is the Dynata opt out number and then promptly disconnects me.

  Business Response

  Date: 06/11/2025

  Thank you for reporting this issue to us.

  We have escalated your Do Not Call request to the appropriate team for processing. This should be done within 24 hours.

  We apologize for the inconvenience.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of ****************** for a few years. I tried logging in recently and could not get in to my account. I contacted them and was told that I violated their terms and conditions and that my account was suspended. Even though I have not taken a survey on this account in weeks. I only log in to check my points. They asked for me to confirm my account and asked for a photo of my ID. I did so and my account was briefly open again. However, they are now telling me that it's permanently closed. I also have points that need to ne paid out. It seems as though I am not the only person complaining about opinionoutpost closing member accounts lately. I use this account as a stream of income, so I have no reason to violate the terms. I need my account to be reinstated.

  Business Response

  Date: 06/11/2025

  Thank you for contacting us. 

  We have forwarded the member's concern to the appropriate team for further checking. Once we have an update, we will contact the member through email as soon as possible.

  We appreciate your patience!

  Customer Answer

  Date: 06/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 06/13/2025

  Thank you for your patience. 

  We have come to an agreement with the member for a manual payout for the remaining point balance on her account. The request will be submitted to our Rewards Team for processing and once done the member will receive a confirmation email.

  Thank you.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No redemption of earnings is allowed by created obstacles. The e-Rewards business does not provide phone number or address. It is difficult to get a response. The business between e-Rewards and member through the email only. Since pandemic e-Rewards began required a cell phone number for rewards redemption. I provided a cell, but it was a bad service and I changed the service provider. Agents refused to remove that old phone number that is not belong to me since last year. It is almost 12 months like I am not able to make agencies to remove that old phone number ending -****. What is that resistance about? Previously redemption was through the email confirmation. It is not understandable why it was changed specifically to cell number only. Why the email confirmation not allowed since the business is only function through the email? Also, they began to request a birth date. What is that for? Is that legal? I need help to redeem my points, 1 point equivalent to $1 for miles redemption. I was blocked to redeem for more then a year.

  Business Response

  Date: 06/10/2025

  Thank you for waiting. 

  We would like to assure our members that security measures are set in place to protect them and their accounts for any type of fraudulent activities, and that includes unauthorized redemptions. We have escalated your concern to our support team for further assistance. Please check your email inbox and respond with the necessary information needed to proceed with your request. Thank you for your patience and understanding. 

  Thank you.