Business Profile

Market Research

Dynata

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dynata's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

408 total complaints in the last 3 years.
65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a member of E-Rewards since 2013 and they just suddenly closed my account and won't give me any explanation except that I had "several account violations", but I haven't even used this account in over a year, so I don't know what they could be. I read online that they have many complaints from other consumers about this same situation. I want them to reopen my account, or reimburse me the $9.95 balance that remains on my account.
Business Response
Date: 11/18/2025
Thank you for contacting us!
There is an open ticket for this member and his account is still under review. We have alerted our Support team to prioritize the review for this member's account and support agent will update the member from there. Thank you!
Customer Answer
Date: 11/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:11/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business Name: ****** ******** (operated by Dynata LLC)
Business Address: * ******** ****** ******** ** *****
Website: **********************

I am filing a complaint against ****** ******** for unjust permanent suspension of my account without explanation, despite prior successful verification and 6 months of legitimate use. This led to loss of $4 balance and ignored support requests.

Account Details:
- Name: ****** ******
- Email: *******************
- Sign-up: May 2025
- Use: 6 months
- Balance: $4

What Happened:
1. Registered May 2025; verified identity successfully; completed honest surveys and withdrawals over 6 months, no issues.
2. October 15, 2025: Email suspended account for "failed verification," illogical after months of normal use.
3. October 18, 2025: Replied requesting details, reinstatement, $4 refund, data security. Cited ****** complaints.
My email excerpt: "I feel upset... request detailed explanation, reinstatement/refund, data security."
4. Same day reply: Apology but no details ("internal security"), final decision to suspend; refer to Terms.

Impact:
- Lost $4 earnings.
- Wasted 6 months time.
- Data privacy concerns.
- Feels unfair, like automated ban (common on ******).

Resolution Attempts:
- Multiple emails to support: generic responses only.
- Reviewed Terms: No matching violation (no VPN/bots/fake data).
- Researched: Pattern of similar user complaints.

What I Want:
1. Specific explanation of violation/evidence.
2. Reinstate account or refund $4 via ***** gift card.
3. Confirm data deletion/protection (*********).
4. Apology and transparency assurance.

Attached:
- Suspension email screenshots.
- Support emails.
- Verification/withdrawal proof.
- Survey history.

Seek BBB mediation for fair resolution. Thank you.

Sincerely,
****** ******
Address: **** * ******* ** ****** ********** ****** *******************
Business Response
Date: 11/03/2025
Thank you for reaching out.
Our Support team will have the member's account reviewed by related teams and will be updated accordingly via email.
Thank you.
Customer Answer
Date: 11/11/2025
Hello, I've been waiting for a response from Dynata via email regarding the issue. However, I haven't received any reply from them yet.
Initial Complaint
Date:10/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an ******* ******* Survey Panel Member for well over a decade, reaching Diamond status, & have verified by account through Veriff and provided cell phone number for proof of identify. I have always provided truthful and human data in studies/surveys I've participated in. Today I find that without any warning my account of over a decade has been suspended without any explanation. I have ******* ******* Points in that account that I fairly earned and should be allowed to redeem, 1609 points. I request to have my account reinstated so that I can redeem said points.

Thank You for your time.
Customer Answer
Date: 11/02/2025
Hello this complaint has been resolved by the business. Please close this complaint and thank you for your help.
Business Response
Date: 11/03/2025
Thank you for reaching out.
Our Member Support was able to resolve the member's concern via ticket *******

Thank you.
Initial Complaint
Date:10/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This involves a company named ******* ******* which is owned by Dynata. I completed an offer that was supposed to be paid within 7 days and it was supposed to pay me panel points and the equivalent of $67 I have provided them all of the group yet they still have not paid me and I have asked them nicely depending and I don't know the problem is but I want my incentive immediately
Business Response
Date: 11/03/2025
Thank you for reaching out.
Our Support team is currently reviewing the member's issue and will continue to update the member via ticket *******
Thank you!
Customer Answer
Date: 11/04/2025
I have attached to screenshots of correspondence from ******* ******* the first one states that I did completely offer even though they put me through the ringer to admit that but I had all the evidence showing that I can prove the offer and the second one is stating that they wanted me to wait 90 days actually they say that in the first one and I send them back a copy of the offer which says it's only a 7-Day waiting period before I am giving my incentive they said that they acknowledge they made a mistake you're getting the mistake taken care of but they still expect me to wait and I don't think I should have to wait because they made a mistake that's not my fault they should honor what was sent out to the world a 7-Day waiting period and it's not my fault but they're supposed to honor it because had I known it was 90 days waiting. I would have never done it because I'm not going to do something and wait 90 days to get paid that's 3 months and I can't afford to do that so they have to honor what they publicize to the world 7 days and it's been well over 7 days and this billion dollar company your parent company is a billion dollar company they refuse to pay me a lousy $67 but to me that lousy $67 means a lot and it's amazing that they can even think that they are justified in doing this after they acknowledge they made a mistake that's not my fault because I would have never done it if it would have said 90 days
Initial Complaint
Date:10/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Continous calls and hang ups.
Business Response
Date: 11/03/2025
Thank you for reaching out to us.

We have forwarded the number you provided in this
complaint to our internal Do Not Call list. We apologize for any inconvenience
caused.

Thank you.
Initial Complaint
Date:10/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Name: ****** *****
Email associated with Account: **********************

On October 20, 2025, when I went to log on to my account, I was told that I had to verify my account. So, when I went to verify my account, I was having trouble and it would not let me verify. So, I contact ******* ******* to help me, and I was told that my account was suspended for data violations. However, this is false and I did not violate the Terms and Conditions. I was unfairly suspended from ******* ******* for alleged violations of the Terms and Conditions. This is false and I did not violate the Terms and Conditions. So, when I contacted them regarding this matter about my suspension, they would not help and only told me that my account was suspended.

Furthermore, I had $10 USD in my account when they suspended it. So, they stole that money from me too. I am also losing money since I can not do surveys right now.

I have always been truthful when doing surveys, so they are engaging in deception when they say that I have not been truthful. I always strive to provide the best information when doing surveys, and I find this situation very annoying.
Customer Answer
Date: 11/03/2025
Complaint ID: ******** Hello, I would live to close my complaint because me and the business have handled our issue by email. They have fixed my problems, and it should be all good now. I can close my complaint with Dynata. Thanks, ******

Sent from ****** ***** (********************)
Initial Complaint
Date:10/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a member of opinion outpost, dynatas survey site for ten plus years. I redeemed a reward through their site and never received it. I have reached out via their site three times and have received no response. This reward is owed to me and they are not providing it and are not responding.
Business Response
Date: 10/17/2025
Thank you for contacting us.
Our Support team has contacted the member via ticket ******* for further investigation.

Customer Answer
Date: 10/21/2025

Complaint: ********

I am rejecting this response because:
They reached out via email on 10/17 to gather details about my account, and I sent immediately the information.
Have not heard anything further from them, have not received the reward.

Sincerely,

****** *******
Business Response
Date: 10/24/2025
Hi!
We have responded to the member with instructions on how to retrieve her reward details.
Thank you.
Customer Answer
Date: 10/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:10/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dynata (via e-rewards) said they’d reward me 1443 points for completing one of their offers and only rewarded me 1079 points. Their defense was that they did not verify the completion before the offer expired and changed to a lower tier of points. They said it changed on October 1st, but I fulfilled my obligation by 9/22.
Business Response
Date: 10/16/2025
Hi!
Thank you for your patience.
The member's concern has been properly addressed via ticket *******
Thank you!
Customer Answer
Date: 10/16/2025

Complaint: ********

I am rejecting this response because: though it was addressed, the response was insufficient. It basically states they will amend the policy but provides me no relief under their prior faulty policy or lack thereof.

Sincerely,

**** *****
Business Response
Date: 10/22/2025
Hello,
We will have our Support team reopen the member's concern and they will directly email the member regarding the update. Thank you
Initial Complaint
Date:09/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
QuickThoughts is a survey app where you can earn small amounts of money per survey taken. I did surveys for a little while until recently my account was ‘“flagged” because the company had thought I was being “dishonest” in my survey answers, which is not true. I reached out to them to request for an account reactivation and they had responded that was not possible. So in the case an account reactivation was not possible, I had kindly requested they pay out my last remaining of $23.60 that I had earned from doing surveys in the form of a gift card, and they refused to do so. I am very displeased by their non-compliance and uncooperative attitude and I need a solution as soon as possible.
Business Response
Date: 10/17/2025
Thank you
for contacting us.

This
member's account has already been reviewed by the relevant department. To
participate in our panel members may only have one account and need to provide
accurate profile information.

Thank
you.
Customer Answer
Date: 10/17/2025

Complaint: ********

I am rejecting this response because:

This issue has not yet been resolved. I am requesting for the payout of $23.60 which was the last remaining balance earned from surveys, with the email [email protected] that is associated with the account.

Sincerely,

**** *****
Business Response
Date: 10/24/2025
Hi,
After further investigation of the member's account , the decision to keep the member's account closed is final. Unfortunately, there is no approved manual payment for the member as well. It has determined that there are irregularities with the account that does not align with the panel's Terms and Conditions. The member can check the site's Terms and Conditions to know more about this matter.
Thank you.
Customer Answer
Date: 10/24/2025

Better Business Bureau:

N/A

Sincerely,

****** *****
Initial Complaint
Date:09/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Branded survey refused to pay out my cash I’ve refused to send my Id in order to get my cash out as they are associated with some company that sell our data which makes me feel uncomfortable and unsafe about my information being spread to other compony I’ve asked the support multiple time to just send it and they refuse.
Customer Answer
Date: 09/12/2025
They ended up deleting my account because I didn’t wanted my Id leaked I’m going to sue them if they don’t pay up I don’t want to be associated with the, anymore but I want my payment
Business Response
Date: 09/17/2025
Thank you for contacting us.

We will review this member's account. When completed, we will reach out to the member directly via e-mail with the outcome.

Thank you.

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Dynata is NOT a BBB Accredited Business.