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Average of 28 Customer Reviews
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Review fromEdith M
Date: 03/13/2024
1 starI had a quote done yesterday by this company, In a very small house, I was getting two mini splits and one condenser and the price was absolutely outrageous, I had done a little bit of homework and today I did even further and confirm my belief that the price this guy quoted me was unbelievable. And he became high pressure sales when I wasn't happy with it, when I said that I wasn't going to be able to feasibly do that. At which time he decided to ask what I would be able to afford and when I quoted him was based on what he quoted me that would cost for me to do it myself buying the equipment and hiring somebody that you know HVAC to install it and I suggested that and he said well then I can only do one unit now his price for the two or $17,000 one being a 9,000 BTU, and his suggested 18,000 BTU for the other one and condenser and very easy access because I have an unfinished basement section. So this tells me if he was willing to drop it to 6,000 and then he said well I'd only be able to do one of them even at that dropping and adding in 6,000 for another it's way off from 17 that he was saying was based on all the rebates or you know discounts and all that. Now today I was looking up some really good quality companies with their service and products it turns out I only need a 12000 BTU for this one floor because I do have a small cape and 9000 btu for the one room I have upstairs. So it made it very clear that his original price was way off. And then he got to bullying me about it when I wasn't accepting it. I wanted to call the company but I really don't want to have him lose his job but I do want to complain about the service and the high pressure sales
Total Mechanical Systems
Date: 03/18/2024
Thank you for your feedback. We would have much appreciated you contacting us directly so we could have discussed your appointment and any questions and concerns you had. Being concerned about someone's employment is kind, but we can assure you we would not let someone go over an appointment where there just seems to have been some miscommunication and confusion. Our sales professionals are extensively trained to recommend the ideal systems for our customers' homes and at the best value possible while not sacrificing quality. If you would like to discuss further, please call us at ************ and ask for our sales administrator. Thank you.Review fromwilson d
Date: 09/12/2023
1 staro honesty, my home is only 1,050 square feet, the seller offered me a central air service and including a change of a slightly larger power panel box for 26,858dollars in which I accepted the equipment arrived later for installation, they never changed the box. current to a more improved one. After they finished the installation of the central air, I complained why they did not change the current box to a more spacious one. The employee contacted the electricity supervisor and told me that the difference money would be refunded. I believing in their word, I signed the contract as if the work was finished, believing that they were going to keep their word. First they told me that they were going to arrive to change the box, then they told me that they were not going to be able to change the power box because they were already The expense was a lot!! and it exceeded the 26,858 dollars that I paid through homedepot. Do not sign anything before seeing the work completed, unfortunately I signed and could not claim anything! I think that the seller already knew all this, the employees left information that said two things to finish: the power box and to finish configuring the oil heating boiler thermostat. The only thing I ask GOD is that I don't have a problem in the winter with this heating issue because of the irresponsibility of what they work on in the office, because I think that paper with those notes had to be delivered to them in the offices but nothing ever happened. Home Depot should start Let's see these reviews and consider doing something about thisReview fromMohammed S.
Date: 09/07/2023
1 starDon't trust this company. They ripped me off. They did not complete the work they are supposed to complete and left the work incomplete. They are not even responding to my calls.Total Mechanical Systems
Date: 09/11/2023
Thank you for your review. We have answered every call and worked with management to get your situation resolved. You also spoke with our Installation Manager on Friday again. We are working hard to resolve your air flow issues and concerns and will continue to do so until it is to your satisfaction, but in the meantime, we do ask for your patience and understanding and, above all, that you treat our team with the respect they deserve.Review fromRohan P
Date: 06/23/2023
5 starsExcellent service by TMS! Bret - one of technician is awesome to work with. This is the second time he’s come to our home and helped resolved our questions and concerns and provided recommendations! He’s always on the lookout for an efficient and effective way to get things done.
Thank you, Bret and TMS. Look forward to continued business relations!Total Mechanical Systems
Date: 06/26/2023
Thank you so much, ****** We are so pleased to hear of how well Bret has taken care of your home comfort needs! We look forward to working together for many, many years to come... we appreciate having you as such a stellar part of our Total family!!!! Thank you again!Review fromPaula E
Date: 04/27/2023
5 starsExcellent service. Tim was very knowledgeable and personable on his checkup today! I would highly recommend Total Mechanical for anyone looking for heating or AC issuesTotal Mechanical Systems
Date: 04/28/2023
Thank you so much, ****** We're so glad to hear that Tim delivered on our promise of 5-star service - your recommendation means the world to us! We're so glad to have you as part of our Total family... thank you again!!!!Review fromMonica J
Date: 04/21/2023
5 starsRob A***** the HVAC Technician did my annual inspection that Total Mechanical provided . Rob was Excellent. He was punctual, courteous, polite, and extremely knowledgeable. He did thorough inspections of my HVAC systems (gas furnace and out door AC unit/fan). He cleaned and made replacements where needed. In particular my Sauermann neutralizer cartridge needed cleaning. Rob answered all of my questions. Rob A***** is top notch as is Total Mechanical Systems. Their service plan is a great value. They also offer a great 24 hour emergency service.Total Mechanical Systems
Date: 05/02/2023
Thank you so much for your kind words and incredible feedback! Rob is truly a wonderful asset to our team - we're very lucky! We will be sure to share your 5-star review with our entire team and again, we appreciate you taking the time to leave such gracious comments. Thank you for being a part of our Total family - we look forward to being your preferred home comfort provider for many years to come!Review fromKaylah C
Date: 04/12/2023
5 starsGreat to work with! Starting with sales to the walk through to final installation, this company was prepared and professional. Will definitely recommend (and already have) to people in the future!Total Mechanical Systems
Date: 04/13/2023
Thank you so much, ******* Our team loved having the opportunity to work with you throughout the entire process! We wil be sure to share your kind words with everyone and please know that your recommendation means the world to us. Thank you for being a part of our Total family - we're so happy to have you here!Review fromSrsan H
Date: 10/17/2022
5 starsExcellent clear recommendations. Rob A was very efficient and helpful. Thank you!Total Mechanical Systems
Date: 10/17/2022
Thanks so much!!! Rob is one of the best for sure and we're so happy you had the chance to work together. Thank you again for your wonderful review and for being an amazing part of our Total family!
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