Reviews
Customer Review Ratings
Average of 30 Customer Reviews
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Review fromNeeley T
Date: 09/19/2025
5 starsI recently had to replace my water heater, and I can’t say enough good things about the service I received. From the moment I contacted them, the team was attentive and incredibly helpful. They guided me through the options available, making it easy to choose the right unit for my home.
What really caught my attention was the 0% financing offer. This made the whole process a lot easier on the wallet, and it was a relief to know I could manage the costs without breaking the bank.
Once everything was set, their technicians arrived right on time. They were friendly, professional, and really knew what they were doing. The installation was smooth, and they took the time to answer all my questions.
Overall, I’m really pleased with my new water heater and the entire experience. If you’re in need of a replacement, I highly recommend exploring their services!
Total Mechanical Systems
Date: 09/22/2025
CopilotAbsolutely! Here's a revised version of the response without mentioning the 0% financing:
Thank you so much for sharing your experience! We're thrilled to hear that our team was able to make your water heater replacement smooth and stress-free. Providing attentive service and clear guidance is something we take pride in, and it's wonderful to know our technicians made a great impression. We’re glad the installation went smoothly and that all your questions were answered. Your recommendation means a lot to us, and we’re always here if you need anything in the future!Review fromMatthew F
Date: 09/18/2025
5 starsThey fixed my ac.The customer service was the best wiil definitely use them againTotal Mechanical Systems
Date: 09/19/2025
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your AC was fixed and that our customer service exceeded your expectations. We truly appreciate your support and look forward to serving you again in the future.Review fromKyle M
Date: 09/18/2025
5 starsGreat company. Dependable and reliable technicians that perform extremely well together.Review fromJessica B
Date: 09/11/2025
5 starsI recently had the pleasure of working with Total Mechanical Systems for an HVAC issue at my home, and I could not be more satisfied with their service. From the moment I contacted them, their professionalism and commitment to customer satisfaction were evident.
I wholeheartedly recommend TMS to anyone in need of Plumbing, Heating, Cooling, or Electrical services! They're expertise, reliability, and EXFEPTIONAL customer service truly set them apart.Review fromEllen R
Date: 08/24/2025
1 starWith the original call the electrician solved part of the problem. I called numerous times to try and get an answer regarding trenching that needs to be done to get electricity to our garage. Every time I called I was told someone would call me back....that never happened. No way to run a business. Very disappointing. Will never do business with this company again.Total Mechanical Systems
Date: 09/19/2025
Thank you for your feedback. We are committed to providing exceptional customer service, and we take your experience seriously. After reviewing the situation with our team, we have reinforced our expectations to help prevent similar issues in the future. We appreciate your feedback and the opportunity to improve.Review fromGary S
Date: 08/15/2025
5 starsPlease send Mike to my house again. He was very knowledgeable courteous and was able to rectify the problem. A technician was unable to rectify the first time. I would appreciate it if Mike is our service tech in the future well done Mike
Thank you very much.Review fromSTEVE N
Date: 07/17/2025
1 starI had a very shady experience dealing with this company. After a plumbing job was complete and paid for in full. They called me the next day saying I didn't pay. I let them know I had the receipt , then they said there was a second invoice I needed to pay. I advised them again, I payed in full, they would not remove "second" bill until they spoke with manager. Called back about 3 hours later, I still own them money. Once I told them I would be filling out an honest review, the manager showed up, and I was all set. Seniors beware.
Steve NReview fromJoe S
Date: 07/07/2025
1 starVery disappointed central air went out in middle of heat wave had TMS come out gave us quote to replace decided to go with them they came out and replaced were there from 8am to 11pm everything was running when they left an hour later fan working but condenser outside stopped we called next day they promised someone would be out waited all day then were told nobody would be able to make it came the next day for some reason did kick on prior to them coming out they did check everything still don’t know why it stopped no problems yet but in the process of installing did gouge recently finished wood floor did show to person that came out he took pictures we did talk to manager that was over a week ago I’m pretty sure if we have issues again we’re going to have problems getting somebody to come out still waiting to hear about floor very dissatisfiedTotal Mechanical Systems
Date: 07/08/2025
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you’ve encountered, especially during a heat wave when reliable cooling is so critical. We’re glad we could complete the installation the same day, but we’re truly sorry to hear about the issue with the condenser shortly after and the delay in follow-up service.
We’re also very concerned to hear about the damage to your recently finished wood floor. We’re following up internally to ensure this is addressed promptly. Your feedback is incredibly valuable, and we’re committed to making this right.Review fromWil D
Date: 06/17/2025
5 starsK was the best service guy I worked with from Total Mechanical.Total Mechanical Systems
Date: 06/18/2025
Thank you so much, **** for your wonderful review and recognition of Kay! He is a superstar for sure. We appreciate your feedback so much and look forward to completing your installation and having you as part of our TMS family for many years to come!Review fromDanny B
Date: 08/27/2024
1 starI can’t even come close to explain the whole story in the 2000 characters I’m given. The Techs that I dealt with are the only semi knowledgeable people in this whole company. EVERYONE in the office including the “bosses and supervisors” have absolutely no clue what they’re doing. These people are scam artists. From the awful scheduling, to them trying to steal our $500 deposit in the end, I can’t explain enough why everyone should stay far far away from these people. They’ve cost us SO much stress and aggravation over the almost two months that we dealt with them, and we didn’t even get anything done by the end. They also cost both myself and my wife a day of pay for taking the day off on the day they were supposed to do the instal. Never ever again. Do yourself a favor and find a real company.
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