Business ProfileforHi-Way Campers, Inc.

I have annual maintenance ( inspect bearings, inspect brakes -replace as necessary, replace water heater rod, inspect roof, safety inspection) performed regularly, Since the RV is my home I budget for a week of meals and hotel stay with the maintenance For years I had this done by ******* *V in ********. With the closing of Freedom I made the decision to shift to Hi-way Campers in Plainfield.  After performing the maintenance and returning the trailer I went to **** ***** ** ******* **. On arrival there I noticed two bearing grease caps had come off and caused my to lose the center cap snap-one on those wheels. I called Hi-way and they requested I bring the trailer back. On the return trip a bearing on a third wheel completely failed  ( fortunately no serious damage resulted but ruined a center cap). Hi-way replaced the front axel and said they would inspect and lube the bearings on the rear axel again. After 24 days ( hotel and meals at my expense) the trailer was returned to me. The ruined center cap and two snap-one were not replaced. On the trip to MA the only wheel that had not been affected had a grease cap come of losing the only snap-on I had left. Bob from Hi-way contacted me after my complaint to them and said if I brought it back they would reinstall the grease cap and that I should not worry about the cosmetic parts they did not have. Though they had plenty of time to order them Having no faith in their ability I brought the RV to Rousseau’s in Lakeville, MA to have the bearings inspected and lubed and verify the front axel work. They found the brakes on the rear axel failed ( good thing I didn’t haul it back to **) and had to remove the whole drum assembly (backing plate and everything) to get them off. Since the initial visit it has cost me: $407.57 Rousseau’s work $2545.64 in hotels stay $814.64 in meals Not to mention twice returning the trailer in an unsafe condition.