Reviews

This profile includes reviews for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Priceline.com LLC has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Priceline.com LLC

  800 Connecticut Ave Norwalk, CT 06854-1631

  
• 

  Priceline.com LLC

  800 Connecticut Avenue Extended Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connecticut Ave. Norwalk, CT 06854

  
• 

  Priceline.com LLC

  Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connnecticut Avenue Norwalk, CT 06854

  

Review Details

• Review fromMike A

  Date: 07/28/2025

  1 star
  DO NOT EVER USE PRICELINE I booked a room through priceline and when I got to the hotel they had no reservation for me bc they have nothing to do with priceline. So in other words priceline is taking money for hotel stays that they know u won't get. And now it's been 2 weeks later and I still can't get a refund bc they say they need to speak to the property owner first but they can't bc the # they have is to the old owners who sold the place a couple of months ago. On top of that they told ****** whom I put a claim in with that I got my room so they denied my claim too. When I spoke to the guy at the property he told me that they have at least 1 person every day come in there n say they have a reservation with priceline that they have to turn away. So I know that the people at priceline know what they're doing bc if every single day they have multiple people calling to complain about 1 property in particular then they should look into it but instead they choose to keep our money....I will never use them again

• Review fromEmily N

  Date: 07/28/2025

  1 star
  Scammed me out of $500 . Uses ai to get around having to pay people back! They booked the hotel and lied about what they booked and would not cancel the hotel ! Do not use Priceline ! You will regret it .

• Review fromShanika B

  Date: 07/28/2025

  1 star
  I booked a rental car through Priceline for U-Save. This company is complete BS! They gave me a rental vehicle with roaches in it. I called the company to complain and spoke to Angel who just said OK when I advised of the situation. She never apologized, pulled up my information or offered a solution. She was very inattentive told me to contact the company I booked with-Priceline. The representative from Priceline was on the line for entire 1 hr call and Angel kept saying she will send to her manager and call me back BUT SHE NEVER PULLED UP MY INFO TO GET MY PHONE # TO CALL ME BACK! What makes matters worse is the car not only had roaches, didn’t start up on initial start and kept saying oil change required. This is a definite safety issue and proves the company does not keep up with regular maintenance on their vehicles. I have video for all of these things. At this point I just want my money back!! I will NEVER book with them again and definitely do NOT recommend
  Carlos from Priceline kept saying send them an email. I sent the email that I initially sent to usave only for him to lie and say he didn’t get the email. He stated 3 times they can’t pull up the sent emails-if that’s the case how you know you didn’t get the email. I asked if he can search with my email,asked him to send me an email or search using the trip number. He was not able to do either. Again I’m frustrated and just want a refund at this point.

• Review fromNabil A

  Date: 07/27/2025

  1 star
  I made a reservation through Priceline and prepaid for it. Got to the airport, I called ACE to pick us up.
  They said they don't have vehicles available. DO NOT WASTE YOUR TIME LIKE WE DID. It's been 10 days and still haven't received my refund from Priceline.

• Review fromCOREY A

  Date: 07/26/2025

  1 star
  Hey @Priceline, I’m extremely frustrated. I booked an ****** Airlines flight through your app after canceling a Spirit flight. When I called to change the flight time, your agents told me the ****** booking didn’t exist—even though it was clearly in my upcoming trips.
  I spent hours of my day yesterday and today—time I had to take unpaid, losing about $40/hour—meaning I lost $120 yesterday and $40 today trying to convince your team of a flight that did exist. Meanwhile, your agents were getting paid to deny it.
  I was wrongly transferred to ****** ******** (a canceled booking), and your system lost my ****** flight for a full day, causing serious financial and professional harm. This disrupted my work with an elderly client who depends on me, and all I’ve been offered is a 15% coupon.
  If this isn’t fixed immediately with real compensation—including reimbursement for lodging or transportation—I will escalate to the Better Business Bureau and the Department of Transportation.
  Please escalate this to someone who can actually resolve this.
  #Priceline #CustomerServiceFail #LostWages #TravelProblems #************** #CustomerExperience #Escalation

• Review fromKristen S

  Date: 07/25/2025

  1 star
  Priceline does not care about the fact that they host false advertising hotels on their website nor did they offer to help me. I would absolutely never use Priceline again and will spend a lifetime steering anyone away from this low of a company.

• Review fromstaci F

  Date: 07/25/2025

  2 stars
  Rates are not always honored and they make it Impossible to reach a human to get help with reservations

• Review fromJerome D

  Date: 07/25/2025

  1 star
  If I could give them no stars I would. They have one of the worst customer service systems ever. They make it so that you can't contact a physical person and they currently aren't allowing me to use the credit on my account. Their AI bot system is even worse and doesn't get you to anyone that can help. They have all these hidden fees and don't tell you all the information up front. They push the blame on the major airlines and you end up spending hours on the phone trying to get a resolution. Worst third party airline company by far and I would advise to stay far far away.

• Review fromJaime W

  Date: 07/24/2025

  1 star
  What a nightmare. I booked a flight through Priceline and bundled a car rental. When selecting my flight I picked my time of departure for an 8 a.m flight. I was given only one option for a car rental place that apparently doesn't open until 6 a.m which is off site from the airport. I now have to pay for an Uber to get to the airport and rush to hopefully make a flight. I called to complain regarding the inconvenience this has now caused me on my trip. When you're given a service by a travel agency company you would think that they would give you flight times and rental services that would coordinate an efficient time management for you. That is the entire point of using a service like this. They claim their systems don't work like that. How does that even make sense that you would bundle a flight and a car rental service that doesn't open in a timely manner for drop off. While on my call they offer me a coupon that can only be used for October and expires which is a joke. I ask to speak to a manager. Only to be transferred to a supervisor. Who offers no resolution and tells me the conversation is unproductive when I ask to speak to an actual manager. Then tells me I can't speak to a manager that they will give me a call back within 24 hours. Which is also absolutely ridiculous. Then I find out if Iiss the managers call they don't provide a call back number and I have to call customer service again and do the process all over. But I was the one being unproductive. That is unproductive. Your customer service is unproductive. You offered no resolution to your lack of ability of time management in your failed system and I suffer from that and the best you offer is a coupon that can only be used in a certain month and expires? Worst customer service I have experienced.

• Review fromParker F

  Date: 07/24/2025

  1 star
  The website had the dates set 3 months in advance I wanted to book for July 26th but since the website had it preset to 3 months later i accidentally purchased a hotel for September. I spoke with multiple people and they said the hotel wasn’t answering. So I called the hotel and she said that she just got off the phone with them, so they straight up lied to my face and said the wouldn’t be able to change the dates. Then I called back again and the Priceline agent said he could get the dates changed but it would be and extra 139$ on top of the 99$ I had already spent. DO NOT USE PRICELINE!!!! They scam and will not do anything to help! The front desk lady said she would happily change the date for me but since it was booked through a 3rd party she can’t do anything about it and then Priceline wants to charge me an extra 139$ just to switch a date! It’s ridiculous F Priceline!!!!