Reviews

This profile includes reviews for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Priceline.com LLC has 10 locations, listed below.

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  Priceline.com LLC

  800 Connecticut Ave Norwalk, CT 06854-1631

  
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  Priceline.com LLC

  Norwalk, CT 06854

  
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  Priceline.com LLC

  800 Connnecticut Avenue Norwalk, CT 06854

  
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  Priceline.com LLC

  800 Connecticut Avenue Extended Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connecticut Ave. Norwalk, CT 06854

  

Review Details

• Review fromPatricia J

  Date: 08/06/2025

  2 stars
  We used Priceline to book our trip to North Carolina. Flight, hotel and car rental. They charged us extra for our return seating on the flight which they were not supposed to. Any seating below row 30 on an airplane is not to be charged because it is not considered "economy plus seating". Yet they charged us $32 extra and called it "convenience fee" which they did not include in the breakdown of charges. They also overcharged us $14 for checked luggage. Again, they said it was a "convenience fee", not indicated in the breakdown. The airline we used informed us that Priceline submitted a different receipt of charges that did not include "convenience fees". How can you charge a "convenience fee" of $32 on a $40 charge? Besides, they noted "taxes and fees" on the itinerary, however it did not include these extra fees. I will not use Priceline ever again.

• Review frompatricia f

  Date: 08/06/2025

  1 star
  I booked a 6 night hotel through priceline and agreed to their guaranteed price. The hotel charged me more than I agreed to. I called priceline and they asked for documentation, which I sent. After sending documentation 3 times, still no resolve and no communication. They suddenly did not recognize my telephone number or trip number. No human to talk to; just disgraceful. I wish they would have just told me they would not honor my original agreement and NOT waste my time with numerous phone calls and e mails. etc. Disgraceful. I Would NEVER recommend priceline

• Review fromWard R

  Date: 08/05/2025

  1 star
  I called a number I thought was the hotel and found out it was a third party--did not know it was Priceline. I got the reservation I wanted but at a price more than $100 what my wife got through ******** for the same room, plus I had an add-on charge of $45.66 for a refund cancellation fee I had no idea about. Then I discovered the reservation is non-cancellable and non-refundable. TOTALLY unacceptable. Repeated calls to the 'customer care' number went unanswered (hung up after 20 minutes on hold). I will never use Priceline again. I find this site is deceptive, unyielding, unresponsive and uncaring.

• Review fromJennifer P

  Date: 08/05/2025

  1 star
  Do not bundle and save it is a ripoff. I bundled my flight and rental car through Priceline then got hit with another $395 when I picked up my rental car. A four day compact car rental cost me $839.15. I know for a fact others in our group payed $500 for suv. I will never use ** *****l company or Priceline again.

• Review fromThomas W

  Date: 08/05/2025

  1 star
  Online price quote for hotel with taxes was $23 less than what was charged. It is difficult to even request a reimbursement, and getting one is even harder.

• Review fromLeon Z

  Date: 08/04/2025

  1 star
  SCAM-like practices all the way.
  They don't hesitate to promise you a call back or refund. Yet, you never get any
  Running a credit card chargeback now to force my money from this crooked agency.
  Just face any travel issue like cancellation, delay, flight change or so and you will learn what I'm talking about

• Review fromTiffani D

  Date: 08/03/2025

  1 star
  This company completely overcharged me and I called to cancel right after I booked and saw the price. They said I wouldn't get a refund so I said don't cancel, but they cancelled anyway so I lost the money on this reservation. Awful company.

• Review fromIvan Q

  Date: 08/02/2025

  1 star

  Reseña de Priceline
  El servicio al cliente es inexistente. Se intentó comunicación en español y fue imposible. No recomiendo esta página por nuestra experiencia. Realizamos una reserva con tiempo para asegurar el mejor precio posible en un hotel que investigamos. Llamamos al hotel para coordinar el transporte desde el aeropuerto que estaba incluido y nos damos cuenta de que nuestra reservación no existe. Llame a Priceline y decían haber resuelto la situación y que la reservación estaba lista. Sin embargo, al llamar al hotel nos indican que tenemos una reservación en otro de sus hoteles (más económico). Después, de distintas comunicaciones por una semana completa decidimos cancelar y tener que reservar otro hotel ya que todos los hoteles habían subido demasiado de precio. No hubo servicio al cliente, empatía, solución de problema y seguimiento de la situación. Siempre terminaban la llamada indicando que le darían seguimiento al caso y me llamarían al día siguiente y nunca ocurrió. Definitivamente no recomiendo que realicen ninguna reservación por esta página

  
  

  Priceline Review Customer service is non-existent. Communication was attempted in Spanish and it was impossible. I do not recommend this page based on our experience. We make a reservation early to ensure the best possible price at a hotel we research. We called the hotel to arrange transportation from the airport that was included and realized that our reservation did not exist. I called Priceline and they said they had resolved the situation and the reservation was ready. However, when we call the hotel they tell us that we have a reservation at another of their hotels (more economical). After various communications for a full week we decided to cancel and have to book another hotel since all the hotels had increased too much in price. There was no customer service, empathy, problem solving and monitoring of the situation. They always ended the call by stating that they would follow up on the case and call me the next day and it never happened. I definitely do not recommend making any reservations through this page.

  
  

   

• Review fromBarbara G

  Date: 08/01/2025

  1 star
  I want to share my recent experience as a cautionary message to other customers.
  I booked a hotel room through what appeared to be the hotel’s official website. At no point was it clear that I was using a third-party platform. Shortly after booking, I received a confirmation email from an unfamiliar address that did not appear to be associated with the hotel. Concerned, I called the hotel directly, only to find there was no reservation under my name.
  I immediately canceled the booking just a couple of hours after making it. The cancellation was confirmed, but with no warning that a refund would not be issued. Later, I noticed I was charged by getaroom.com, yet another third-party I was unaware of. When I contacted ********, they explained that a “partner hotel”—whose name they could not disclose—was responsible for the refund, leaving me with no clear recourse.
  The lack of transparency, involvement of multiple undisclosed third parties, and misleading website design are deeply disappointing. To make matters worse, I was surprised to learn that ******** is owned by Priceline, a company I had trusted for its reputation as customer-focused, reliable, and transparent.
  I have submitted a formal complaint and received an acknowledgment email from Priceline. I hope they will resolve this issue fairly and uphold the standards the brand is known for. If I do not receive a refund, I will hold Priceline accountable for this experience.
  For now, I urge potential customers to exercise caution when booking through your platform.
  I look forward to their response and a satisfactory resolution.

• Review fromStephanie C

  Date: 08/01/2025

  1 star
  I made a reservation through Priceline ***** on a **** ******* ******* ** ******** *********** and paid extra so that I can modify a reservation on three rooms that I booked for December 2025. Since I no longer need a night I attempted to modify my reservation and Priceline ***** said that I have to cancel it entirely and rebook- of which I do not want to do since there are no more rooms at this spot and I don't want to risk losing my rooms. The direct hotel management agreed to refund it, but that they needed the request to come from Priceline ***** first. I've emailed and called the customer relations numerous times to have this settled and it continued to be unresolved. Upon requesting to speak with a manager, I get the runaround. I plan to never book with priceline again and I will warn my friends and colleagues to, as well.