Complaints

This profile includes complaints for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Priceline.com LLC

  800 Connecticut Ave Norwalk, CT 06854-1631

  
• 

  Priceline.com LLC

  Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connnecticut Avenue Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connecticut Ave Ste 3W01 Norwalk, CT 06854-1628

  
• 

  Priceline.com LLC

  5 High Ridge Park Stamford, CT 06905

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/25, I reserved a room at the ******* *** *** ******* ******* ********, arriving 6/14/25 and departing 6/15. The reservation was made on the *** website and the total cost was $156.71. The confirmation # was ******226 and the Reference # was ********396. At that time, I was unaware that *** used Priceline. Since that was the weekend of civil unrest in *** ******* ******, the room next to ours was occupied by noisy protesters who played loud music and practiced chanting loud slogans throughout the night. Many people were going in and out of that room, slamming the door throughout the night. These occupants were totally oblivious to the other guests’ right to enjoy peace and quiet. Security were called 3 times but were unable to stop the noise. The noisy occupants finally stopped making noise at 4:00 am. In the morning, when I brought this to the attention of the manager on duty, he mentioned that the incident was filed with the hotel's security report and we would receive a full refund for the amount of our stay. Subsequently, I spoke with the General Manager of the hotel, Julio M**, who spoke with Priceline and stated that Priceline assured him that they would contact me “within 24 hours” to issue a refund. That was on 7/8/25 and Priceline never contacted me, so that is why I am filing this complaint.

  

  Business Response

  Date: 07/20/2025

  Dear ********** *******,
  
  Thank you for contacting us regarding your reservation at the ******* *** ******** ** *** for Trip Number ********396.
  
  We are writing in response to your Better Business complaint.
  
  We understand that the hotel offered a refund for your reservation due to the inconvenience you experienced during your recent stay. Upon review, our data show that you booked your accommodation through one of our affiliates, and we do not have records of you calling us regarding your concerns. Nevertheless, we reached out to our booking partner and confirmed that we received the refund from the property for your booking. Therefore, we refunded the full amount for this transaction. Kindly call your reservation provider at the number shown in your confirmation email for the status of your refund.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel reservation through Priceline website. During the hotel stay we found the room had black mold present and had to leave the hotel. The hotel manager issued a full refund to the third party. After 10 months of constant requests to Priceline for the refund to be completed and given to me, I am reaching out to BBB to intervene. I spend hours on end on phone only to be told the hotel manager did not approve a refund. Totally untrue. Hotel manager provided me with his internal accounting showing date of refund and amount issued to Priceline’s partner. He also provided me with statement noting refund was approved by himself. All these supporting documents were requested by Priceline then emailed and received by Priceline.
  Priceline representatives and their supervisors continue to hide behind the excuse that their “partners” have not approved it yet. They never reveal who their “partners” are, but one rep did mention a company by name, ***.
  So today, I am told that that Priceline can’t forward the refund even though I provided date, amount, their partner’s account, and hotel manager’s authorization and accounting records. The reason why: now Priceline’s partner has a partner who hasn’t approved the refund yet. So Priceline is the third party, and I paid them. *** may be the fourth party. And now 4th party is waiting for mystery 5th partner to review submitted documents. All I want is the refund the hotel manager approved has given the money back to Priceline’s partner(s). I have spent more time and effort than one night at any hotel costs. Travelers need to be aware that when a hotel issues a refund to you, don’t expect Priceline to pass it on to your account without constant struggling and excuses laying blame on their “partners” all the while providing terrible customer service.

  Customer Answer

  Date: 07/18/2025

  Issue has been resolved with Priceline to my satisfaction. No need for BBB intervention.Thank you

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried booking a flight to ******* on Priceline app. When I submitted it said there was an error and it didn’t go though. So I did it again. Now I’ve been charged for 2 seats on the same flight with my name on both tickets and they’re trying to tell me they can’t refund me. This was obviously an error with their system and I should be refunded.

  

  Business Response

  Date: 07/24/2025

  Dear ***** ******,
  
  Thank you for contacting us regarding your ********* *** tickets associated with Priceline Trip Numbers ********517 and ********518. This message is in response to the complaint you recently submitted to the Better Business Bureau.
  
  We understand your concern regarding the duplicate bookings and your request for a refund. We sincerely apologize for any inconvenience caused by the issues you experienced on our website that may have led to the double booking.
  
  As these tickets are non-refundable, we escalated your case to ********* *** on your behalf to explore possible options. ********* *** has advised that you reach out to them directly to request a refund. You may contact them through the following channels and have your confirmation numbers ready: ****** and ******.
  

  Chat: **************************************
  Call: ************
  

  We appreciate your understanding and the opportunity to address your concerns. Thank you again for your time, and we wish you continued safety and good health.
  
  
  Sincerely,
  Executive Offices

  Customer Answer

  Date: 07/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This is your (Priceline’s) error. I will not contact anyone. 
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to appeal your decision because you are wrong.
  I prepaid 2 nights hotel at the ******* *** motel, when i arrived they wanted another $150 deposit but i spoke to someone the day earlier who told me only $50.
  I explained this to the employee working and he said he didnt care and it wasnt his problem and he would not allow me to have a room for the 2 nights i prepaid without paying additional$150 more..
  
  I made some phone calls calls to family and customer service and 2 hours later i returned with the full $150 deposit but this time the employee ignored me and still denied me a hotel room.
  
  I had the full deposit, i prepaid 2 nights hotel room, yes i was upset and frustrated, but i recorded on my phone our entire exchange and i did not use foul language and the hotel employee ignored me completely and acted as if i didnt exist at all. He refused to honor my hotel reservations even after all requirements were met and he refused to refund the money as well, thus committing fraud and extorting money.
  
  I was then told by the 3rd party hotel booking site via 2 emails i submitted as proof that because of the circumstances, they would be requesting the refund as well as provide any additional costs id incurred having to find another hotel if it cost more.

  

  Business Response

  Date: 07/21/2025

  Dear ****** ******,
  
  Thank you for contacting us regarding your hotel reservation at the ******* *** * ****** ******** ***** * ****** ****** for Request Number ********516.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that the hotel declined check-in due to the security deposit requirement. Our booking process does indicate that a credit card is necessary for security deposits or incidental charges at the hotel. Given that you booked a restricted rate, we reached out to the hotel to request an exception or a refund, but unfortunately, we did not receive approval.
  
  Since we value your business, we refunded the full reservation cost of 87.38 USD. Our system processes refunds within one business day. You may contact your bank directly to inquire about their posting time.
  
  We hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 07/22/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  But I do wish to add 1 piece of information, the priceline document i received with travel reservation info did in fact state a credit card was required for incidentals and did not list an amount stating to inquire with hotel directly which I did and was told $50 in person the day prior to arrival but on the arrival day they wanted $150 which i was not prepared for and challenged with desk clerk after making complaints to priceline I was loaned the additional amount for the deposit and went back into the office with full deposit of 150 to check in and I was not just denied a room still but ignored completely and not even acknowledged and still denied a refund after that. This complaint should be directed to ******* *** ******** ***** BBB page as it was unlawful of them to deny me a room for their mistake and still deny me a room with the full deposit in hand which is completely stealing in my opinion.

  While I do accept the refund you've offered for the $89.00, your sister company told me I would be compensated for any additional charges I incurred because of this issue and I only got to stay 1 night instead of 2 nights as booked but the only nearby property available cost me $103 for 1 night amd I was only booked at $44 per night and id like the difference returned and if agreed I will drop it there rather than pushing for reimbursement for loss of second day and that difference was an additional $59 i would like refunded as well.

  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/9/2025 I awoke to a booking confirmation for a hotel that I did not book. I contacted priceline who reached out to the hotel. The representative informed me that the hotel told them that this was a non cancellation booking and would not be able to cancel or refund. I again told them that my account was hacked and I did not make this booking. Priceline has refused to cancel this booking even after being told multiple times this is fraud.

  

  Business Response

  Date: 07/22/2025

  Dear ***** ******,
  
  Thank you for contacting us regarding your reservation at the ******* *** * ****** ******* ***** * ***** *** for Trip Number ********516.
  
  We are writing in response to your Better Business complaint.
  
  We understand that you are unaware of this confirmed hotel booking. Upon review using your email address, we found multiple rejected disclosed hotel requests with the following information.
  
  Trip Number *******7517 - July 07 to 08, 2025 - ******** **** ******* ****** * *** ******* * ***** - (Guest) ***** ******
  Trip Number ********516 - July 07 to 08, 2025 - ******** **** ******* ****** * *** ******* * ***** - (Guest) ***** ******
  Trip Number ********516 - July 09 to 10, 2025 - ****** ***** ******** ** * ******* - (Guest) ***** *****
  Trip Number ********516 - July 09 to 10, 2025 - ****** ***** ******** ** * ******* - (Guest) ***** *****
  Trip Number ********517 - July 09 to 10, 2025 - ******* *** * ****** ******* ***** * ***** *** - (Guest) ***** *****
  
  We recommend that you contact your financial institution for assistance.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 07/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Priceline did NOT address my concerns.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a vehicle using Priceline.com 7/4-7/7. Total cost was $164.20. I expected a vehicle with no damage. Upon waiting 2 hours to get the vehicle, I was given a vehicle with scratches, scapes, dents, and cracks. I videoed the vehicle, went back to the counter and let the representative know the damage to the vehicle. Her response was thats ok, you have the video, we don't have anymore vehicles. I have reached out to Priceline about the vehicle. It was a holiday weekend so limited vehicles were available. I returned the vehicle the night before it was due because the company is not available 24 hours. I have not received compensation for the two hours past my pick up time or returning the vehicle before it was due so that I could get to the ariport on time.

  

  Business Response

  Date: 07/22/2025

  Dear ****** ********,
  
  Thank you for contacting us regarding your rental car reservation with ******** for Trip Number ********517.
  
  We are writing in response to your Better Business complaint.
  
  We apologize for the inconvenience caused by the delay at the counter, and for the issues you had with the vehicle. We are currently in contact with ******** to resolve your issue. Kindly post a reply to this message after five (5) days for an update/resolution.
  
  We appreciate your patience while we continue to work to resolve your issue.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 07/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my airline ticket through priceline and purchased the trip insurance in case of cancelation or delay. When my flight was delayed, I was offered no compensation and given the runaround by their third party insurance company. I was hung up on several times, and one of the agents even told me to pay $25 despite having already purchasing the insurance. I never got a resolve and was stranded at the airport for several hours before I could be reunited with my children.

  

  Business Response

  Date: 07/21/2025

  **** ******* *******
  
  Thank you for contacting us regarding your ****** ******** ticket associated with Trip Number ********518. We are writing in response to your recent Better Business Bureau (BBB) complaint.
  
  We regret to hear about the flight delay you experienced. Please note that the airline typically provides the reason for such delays and any compensation offered is at their discretion. We recommend reaching out to ****** ******** directly for further assistance on that matter.
  
  Our records indicate that you purchased trip protection through our partner, ******* According to their Table of Benefits, trip delays of 12 hours or more may be eligible for coverage. We're sorry to learn that you've had difficulty reaching them and encourage you to initiate a claim through their online platform:
  

  Online Claim Initiation: https://www.*******com/en-us/claim to get started
  For any other questions, visit Homepage - Description of coverage details
  Customer Account Page - ******************************
  

  We hope this information is helpful and appreciate the opportunity to assist you.
  
  
  Sincerely,
  Executive Offices

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep disappointment and distress regarding my recent travel experience and to request a review of my denied boarding and refund refusal associated with my booking.
  On June 15th, I was scheduled to travel with my two children from ********** ***** to ******** ***** via *******, with ********* ******** (booked through Priceline.com). This journey was incredibly important to me as I had traveled to India to visit my critically ill mother, who is battling stage 4 cancer. The emotional weight of this trip cannot be overstated.
  At the time of check-in at ********* airport, ********* staff informed me that I could not board the flight because I did not possess a transit visa for *******. This requirement had never been disclosed during the booking process on Priceline.com, nor was I alerted about any visa checks or documentation prerequisites. Given the gravity of my personal circumstances, being denied boarding caused severe distress and panic. I was left with no choice but to purchase last-minute tickets through Qatar Airways to ensure I could reach ******* urgently.
  Following my return to the ****** ******, I contacted Priceline to request a refund for the unused ********* flight. However, I was informed that ********* had rejected the refund, despite the fact that I was not permitted to travel and received no service. I respectfully insist that neither Priceline nor ********* fulfilled their duty to inform me of travel requirements, and thus the loss incurred is due to an oversight beyond my control.
  I urge you to reconsider my request for a refund or provide compensation for the hardship endured. I believe this case merits compassionate and fair treatment given the circumstances, and I hope you will escalate this complaint for further evaluation.
  Thank you for your attention and understanding.
  
  Flight Details:
  Trip # ********517
  ********* Flight confirmation # ******

  

  Business Response

  Date: 07/16/2025

  **** ********** *******,
  
  Thank you for contacting us regarding your ********* ticket associated with Trip Number ********517. We are writing in response to your recent Better Business Bureau (BBB) complaint.
  
  We’re sorry to learn that you were denied boarding due to visa-related issues. Please note, it is the traveler’s responsibility to ensure that all necessary travel documentation is in order and that they meet the entry or transit requirements of any country included in their itinerary. During the booking process, we advised under the Important Information section that connecting flights in countries other than your final destination may have specific transit requirements. For the most accurate and up-to-date information, we recommend consulting the appropriate embassy or consulate. Additional guidance can also be found in the Frequently Asked Questions section of our website.
  
  After reviewing the fare rules associated with your ticket, we can confirm that the fare purchased was non-refundable, as disclosed at the time of booking. Nonetheless, as a courtesy, we reached out to ********* to request a refund on your behalf. Unfortunately, they declined our request.
  
  We regret that we’re unable to offer a refund in this case and appreciate your understanding.
  
  
  Sincerely,
  Executive Offices

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is ********. We have a case ID with priceline- *****************. Trip no - **********5-17. So, i booked a flight through priceline for my mom ( ***** ****** ****** ) . From june 24-30 . Round trip flight. She had it from ********* to ******* and same to return from ******* to *********. But i got email one day before her returning flight back to home from priceline saying the flight has been canceled. So, i was like there should be an alternative options. So i called priceline customer service agent and explain her the situation, she said there was no flights going to *** ***** at all for that day, i was like okay, can we check all next 3 days from it and she said no there was no flights going to *****. So, she suggested cancel the ticket and book a new ticket and we will refund the full amount of 1200 dollars. Because of the inconvenience. So, i did canceled it and booked a new one way ticket for my mom which costed me a leg and an arm but that's okay. My mom reaching safely back to ***** was important. But then after few days i waited and never got the refund. Then called priceline again, spoke to an agent. Jester said- only one of the segments will be refunded which was $704 . In 24 hours. Then i was like okay good. Then a week passes by nothing, then i called the priceline spoke to two other agents, they are like yeah we see your case and everything but we will go ahead refund the amount for you in 24 hours. And by the way, i have to explain every single agent samething over and over. This is insane. Then they said, you will your refund back to the original payment in 2 to 3 days. I was like cool, no worries. Now it's been 5 days. Still nothing. So why are all these agents giving false hope and false informations when it's not true. I have been with priceline for so many years, always been a good customer. We need that refund please and we need it now no matter what. I'm tired of running around this. Now we need full refund. $1200.

  

  Business Response

  Date: 07/16/2025

  Dear ******** ********,
  
  Thank you for reaching out regarding your mother’s *** ***** tickets associated with Priceline Trip Number ********517. We are responding to the complaint you recently submitted to the Better Business Bureau.
  
  We regret to hear about the cancellation of your mother's return flight and understand that you purchased a one-way replacement ticket. Our records confirm that your mother completed the outbound portion of her itinerary, and we have issued a refund of $703.15 USD for the unused return segment.
  
  As the ticket was partially used, we are unable to provide a full refund. We apologize for any confusion that may have occurred. When you initially contacted our Travel Services Department on June 25, 2025, the ticket status had not yet been updated to “USED,” leading the agent to believe that a full refund was possible. This was corrected on June 29, 2025, during your follow-up call, at which time you agreed to the partial refund amount.
  
  Please note that while refunds are processed by us within one business day, the time it takes for the amount to be reflected in your account depends on both airline and bank processing times. Rest assured, your refund has been processed and should be received shortly.
  
  We appreciate your patience and understanding. Should you have any additional questions or concerns, please don’t hesitate to contact us.
  
  
  Sincerely,
  Executive Offices

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight through Priceline from *** ***** (***) to *** ***** (***) then to ******* (***) for $159.97. However, without my request or consent, the itinerary was changed to *** ***** to ******** (***), then to *******.
  
  When I tried to check in via the ****** Airlines app, it failed repeatedly. At the airport, the ****** Airlines counter agent told me that although the flight showed in their system, Priceline had not completed payment, so I could not check in. I was told I would need to pay $140 if I wanted to confirm the flight.
  
  This caused serious stress and delay at the airport. This entire situation was caused by Priceline’s unauthorized change and failure to handle the booking properly. I received no notification or explanation about the change, and the lack of coordination with the airline almost left me stranded.
  
  I’m very disappointed with how this was handled. The situation caused unnecessary disruption to my travel and could have cost me additional money if I hadn’t insisted at the counter.

  

  Business Response

  Date: 07/16/2025

  Dear **** **,
  
  Thank you for reaching out regarding your ****** Airlines ticket associated with Trip Number ********518. We are writing in response to your recent Better Business Bureau (BBB) complaint.
  
  We understand that you are seeking a refund. However, our records do not show any prior contact with our Customer Care Department regarding this matter. To ensure your request is properly addressed, we kindly ask that you reach out to our Customer Care team directly at ###-###-####. Our representatives are available 24/7 and are ready to assist you.
  
  We appreciate your time and look forward to resolving this with you.
  
  Sincerely,
  Executive Offices