Complaints

This profile includes complaints for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Priceline.com LLC

  800 Connecticut Ave Norwalk, CT 06854-1631

  
• 

  Priceline.com LLC

  Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connnecticut Avenue Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connecticut Avenue Extended Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connecticut Ave. Norwalk, CT 06854

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a room at ***** ***, ********* *** on 1/16/2025 @ 12:18 am. To check in at 3pm on 1/16/25. The room i selected was a queen double bed unit. I put in my banking info and immediately upon submitting i am informed I am only getting a single bed room. Im traveling with my grandchildren who are 2 and 3. So we need 2 beds. I immediately call the hotel, the gentleman promptly looks up my reservation and says ,yes , i see you did reserve a double, but we dont have any available so you were given a single. I immediately call Priceline seeking resolve of the issue. I eventually asked for a supervisor and was given a Mr. Sam S***** from ********. Eventually he hung up on me. I call back and get a supervisor by the name of Ms. D*****, from ****. No help, they said they cant make any changes to reservations, so i say well your algorithm automatically made a change as soon as you recieved payment. So you can make changes to accommodate the company, but not the customer. Im informed that the hotel has already cancelled the reservation abd all they can do is ask them to reinstate the same single bed room. So I say well there was another option on the site and i chose the 2 bed room opposed to the King bed with a sleeper sofa. Can we just upgrade and ill pay the extra $20 or whatever. NO, WE CANNOT ALTER THE RESERVATION ???? So i say again, funny you already altered the reservation immediately upon receiving payment. Point being, they cancelled the reservation refunded the $ which will take 24 hrs. on their end and then 3-5 business days on my banks end. Even though i had already complained that I did not have enough money to rent another room now. So we are just stuck traveling with babies and no where to sleep tonight or tomorrow night. It will be well below freezing both nights, the area is in the heart of *********** ********* and there is snow on the ground. NONE OF THAT SEEMED TO MATTER TO THEM, NOT THEIR BABIES NOT THEIR PROBLEMS. I NOW HAVE NOWHERE TO STAY.

  

  Business Response

  Date: 01/28/2025

  Dear ******** ****,
  
  Thank you for contacting us regarding your hotel reservation at the ***** *** * ****** ********* **** for Request Number ********516.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand your concern regarding the room type booked on your reservation. Our records indicate that your reservation was canceled and fully refunded on January 16, 2025. We process refunds within one business day. You may contact your bank directly to inquire about their posting time.
  
  We hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased round trip flight and rental car from Priceline on 11/11/2024. My trip dates were 1/3/25-1/6-25. Upon arriving to the airport in ******* I was denied my rental car. Per the terms and conditions of the rental car company which state you cannot be a local resident, which I am not. I live 472 miles from the airport I flew into which is also where the rental car was located. I had to then pay $85.45 in uber fees plus another last-minute rental which cost $243.25. If they are not going to rent to a Florida resident that should be clearly stated in their terms and conditions, which it is not. I want a refund for all these extra expenses I incurred due to their negligence of not properly stating things in their terms and conditions, they continue to blame the car rental company but I went directly through Priceline so I think they should make this right with me. Not to mention the amount of stress and the danger this put us in. I was stranded in a city 6 hours away from my home with a minor child.

  

  Business Response

  Date: 01/28/2025

  Dear ******* *****,
  
  Thank you for contacting us regarding the rental car portion of your vacation package reservation for Request Number ********517.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that the counter refused to release the car to you. Since you are a resident of Florida with a Florida driver's license, you are considered a local renter. As per the ** *** ******* rental policy and rules information stated the following:
  
  "We do not rent to local residents."
  
  Regrettably, we cannot issue an additional refund.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 27, 2024, I contacted Priceline to book two specific hotel rooms at the ******* *** ******** ******* ******* for December 31, 2024, to January 1, 2025. The rooms needed a conjoining door and two queen beds in each room to supervise my underage son and his friends. The Priceline agent confirmed these rooms were available after verifying with a hotel employee named Khalil. I followed up directly with Khalil, who also assured me the rooms were as described.
  
  At check-in, I was informed the rooms did not have a conjoining door, contradicting what Priceline and Khalil had guaranteed. Despite my efforts, Khalil and the hotel staff refused to resolve the issue or provide a refund. Priceline also denied a refund, citing their policy that check-ins are non-refundable—even though I was misled about the room configuration before receiving my keys.
  
  This misrepresentation left my family with no choice but to stay in unsuitable accommodations. Additional issues at the hotel compounded our frustration:
  The pool area was unsafe, with standing water, poor filtration, mold, and no towels.
  Breakfast confusion arose after Khalil promised it would be complimentary, but the server, Jasmine, refused to honor this. She acted unprofessionally, made rude comments about costs, and treated us with open disdain.
  False accusations were made by staff, including claims that our children were unattended in the lobby—entirely untrue and easily disproven by security footage.
  These failures disrupted a planned birthday celebration, caused significant stress, and highlighted a severe lack of professionalism.
  An investigation into the actions of both Priceline and the ******* *** ******** ******* *******.
  Training and accountability measures for hotel staff to prevent similar incidents.
  I have supporting photos, videos, and recordings available upon request.
  I trust the BBB to assist in resolving this matter and ensuring these businesses are held accountable.

  

  Business Response

  Date: 01/27/2025

  Dear ******* ***********,
  
  Thank you for contacting us regarding your hotel reservation at the ******* *** ******** ******* * ******* for Request Number ********518.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that you requested for adjoining rooms. During the booking process, we relayed the same information provided by the hotel regarding the request for adjoining rooms since we do not have an option to book this on our website. Our records indicate that we previously refunded 20% of the amount of 44.15 USD, though you used the reservation. Regrettably, we cannot issue an additional refund.
  
  As a gesture of goodwill, we sent a separate email with a coupon for a 20% discount for a future Express Deal booking. You must use the coupon by April 27, 2025, at 8:41 PM EDT. You can use the coupon code for a single transaction, and any remaining residual value can no longer be applied to another booking. The email will contain instructions on how to redeem this coupon.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a car through Priceline and paid for services during Christmas holiday. Upon booking my car , I had no intention whatsoever of cancelling the car rental for my trip out of town. My credit card had been stolen and forgot I cancelled my card and upon arriving at the airport to use my credit card for deposit it was declined. After calling my bank and locating my new card I proceeded back to airport to get car only to learn my card was cancelled by bank in error and was unable to pay deposit for my card. Apparently on my reservation it was non refundable and I am not happy about paying for service I was not able to use. I want my money back . Can’t get Priceline on the phone and unable to get refund. I don’t recall seeing non refundable prior to booking. This is ridiculous and I never got the car . I want to be able to rent my next car with this reservation or refund me. *********** Confirmation
  Manage Email Print
  Priceline trip #: **********5-16
  Email sent to: *****************

  

  Business Response

  Date: 01/23/2025

  Dear ****** **********
  
  Thank you for contacting us regarding your rental car reservation with ***** *********** for Trip Number ********516.
  
  We are writing in response to your Better Business complaint.
  
  We understand you requested a refund for your reservation due to issues with your credit card at pick-up. Upon checking, we do not have records of your contacting us about your concerns. Kindly call our Customer Service at ********** for assistance. Our representatives are available 2*/7 to assist you.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15th I booked a express deal flight for a morning flight the website booked a mid day flight there was not even an option for me to book it was more than the $201 express deal offer. When booked it provided me a midday flight I have provided a screenshot and the Priceline representative refused to adjust the reservation without charging a $50 fee for an error that was not my fault. I was not requesting a refund just a change due to the glitch in the site. The midday flight was $367 why would I pay more when I needed to leave early anyway. Spoken with a manager Eugene extremely rude and hung up on me. I now either want my flight changed to what I requested without a fee. Terrible customer service!

  

  Business Response

  Date: 01/23/2025

  Dear *** ******,
  
  Thank you for reaching out to us regarding your ****** ******** ticket associated with Trip Number ********518. We are responding to your complaint filed with the Better Business Bureau.
  
  We understand that you intended to book a morning flight. After reviewing your reservation, we found that you selected our Express Deal fare, where the final itinerary is presented after booking. We apologize for the inconvenience caused by being confirmed on a flight departing at 4:51 PM. Upon further review, we can confirm that the flight was fully refunded without any fee. Additionally, we noticed that you have booked another flight with us under Priceline Trip Number ********518, which includes a morning departure.
  
  We sincerely apologize for the inconvenience and appreciate your continued loyalty as one of our VIP members.
  
  Sincerely,
  Executive Offices

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a trip from *** airport in *** to ****** *******. I rented a car on priceline. The direction when landing at the airport said the rental place was located at Orlando International Airport. When I got there I could not locate the rental place, so I took the address and GPS it. The rental place was 5 miles from the airport with no shuttle bus around. No where during my booking did it say this. This resulted in me going back into the airport and renting from hertz because I had no way getting to the rental place. Which caused me extra because of booking at the last minute. I am only asking the company do right by me since they have false advertising on the website. I feel lied to, and now they don't want refund me after they falsely lied on their site. The rental place told me to call priceline, priceline told me no. Yes policy says no refund but policy doesn't mention how they lied on the site during booking so they scammed me. They lie about rental location then they use no refund yet I got pay for their mis advertisement. Just give me back my $38

  

  Business Response

  Date: 01/23/2025

  Dear **** ******,
  
  Thank you for contacting us regarding your rental car reservation with ******** for Trip Number ********516.
  
  We are writing in response to your Better Business complaint.
  
  We understand you requested a refund for your reservation since the counter was not at the airport. ******** still considers this an airport location even if a shuttle is needed to get to the counter. During the booking process, we also provided the counter's phone number for Shuttle Bus Instructions. Nevertheless, we called ******** and confirmed that you canceled your reservation at the counter. Therefore, we made an exception and refunded $38.43 for the booking cost to the original form of payment used to make the purchase. Our system will process your refund within one business day. You may contact your bank directly to inquire about their posting time.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  

  Business Response

  Date: 01/23/2025

  Dear **** ******,
  
  Thank you for contacting us regarding your rental car reservation with ******** for Trip Number ********516.
  
  We are writing in response to your Better Business complaint.
  
  We understand you requested a refund for your reservation since the counter was not at the airport. ******** still considers this an airport location even if a shuttle is needed to get to the counter. During the booking process, we also provided the counter's phone number for Shuttle Bus Instructions. Nevertheless, we called ******** and confirmed that you canceled your reservation at the counter. Therefore, we made an exception and refunded $38.43 for the booking cost to the original form of payment used to make the purchase. Our system will process your refund within one business day. You may contact your bank directly to inquire about their posting time.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  ******** ******** canceled my flight and issued a refund. Because the flight was booked through Priceline, the funds were returned to them. Priceline is refusing to return the funds to me because of a technicality ******** ******** is refusing to fix. When the flight was canceled, ******** ******** automatically rebooked me on a flight I could not make. I still had the option of canceling the flight. I took this option instead. Because the rebook issued a new ticket number, Priceline is claiming they cannot issue a refund because they only know the original ticket number (even though it is clear the ticket was reissued under the same confirmation number and I have provided multiple documents proving as much).
  
  I have no other option but to turn to a formal complaint.
  
  Thank you,
  ******* ******

  

  Business Response

  Date: 01/23/2025

  Dear *** ******,
  
  Thank you for contacting us regarding your ******** ******** ticket, associated with Trip Number ********516. We are responding to your complaint filed with the Better Business Bureau.
  
  We understand you are awaiting your refund, and we are pleased to inform you that our accounting department has processed the refund of 154.97 USD today, January 23, 2025. Please note that while we process refunds within one business day, the posting time may vary depending on your bank's processing schedule.
  
  We sincerely appreciate your patience and understanding. Wishing you continued health and safety.
  
  
  Sincerely,
  Executive Offices

  Customer Answer

  Date: 01/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  While I agree with the resolution (a full refund), the public needs to know about Priceline's deceptive business practices. I should not have had to endure hours-long conversations and coordinating with the airline to get a refund I was legally entitled to and granted, only to be told no by Priceline for WEEKS. Your process is broken and completely unacceptable.

  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Priceline to purchase a hotel in *** as part of an event weekend this past weekend (Fri, 1/10-Sun, 1/12, 2025). The Priceline Itinerary for ** ***** was (Trip#: *********55-17), with a total cost of $415.90 for the two day excursion. The Hotel is the ***** ******, located at *** **** **** ******* *** ***** *** *****. The room reservation number: *********. Unfortunately, we were unable to catch the flight from ****** ** to ********* *****r (***) due to the snow storm (Storm Cora) affecting a large percentage of the ** *****. Our initial and several follwoing flights were canceled throughout the day, Friday, January 10th.
  
  I contacted Priceline immediately (as early as 6:30 am on Jan 10th) to notify them that our flight had been canceled. The Priceline representative shared that she would need to verify the flight number and once verified, she would contact the ***** ****** and arrange for a cancellation and refunding of our funds.
  
  I waited approximately 3 hours, then called ***** ****** to learn that Priceline had not contacted them. I then called Priceline again (11 am CDT) and requested they contact the ***** ****** to alert them that we are not checking in January 10th. The Priceline associated referenced seeing the note from earlier that day and informed me that a third party would have to call the hotel -- “What is your role—aren't you the third party” was my question, however it received no response.
  
  I waited another 3 hours, then called ***** ****** to no avail. They had me on a loop, which included multiple rings, then an answering machine. By now, it's 2pm CDT, so I decided to wait a few hours.
  
  I waited until 6pm *** and dialed ***** ****** to no avail again—same loop. I then called Priceline and spoke with a representative who asked me to hold. She called ***** ******, and they told her they would not offer a refund as they were upholding their non-refundable and non-exchangeable policy, which Priceline says they agree with.

  

  Business Response

  Date: 01/22/2025

  Dear ******* **********,
  
  Thank you for contacting us regarding your hotel reservation at the ***** ****** for Request Number ********517.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand you requested to cancel your reservation due to a canceled flight. Since you booked a restricted rate, we contacted our travel partner to request an exception or a refund but did not obtain approval. Regrettably, the reservation remains non-refundable.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/5/24, I paid in full $217.04 with my debit card for a car rental through Priceline.com for the date of 12/13/24 to attend a major event out of town that weekend. On the morning of 12/13/24 when I got to ****** car rental, I was denied a car because I didn't have a major credit card. The man at the counter tried everything to help me by asking his manager if I could use my debit card, the manager said it was their policy to have a major credit card. I explained that Priceline.com didn't inform me of that, they said it wasn't anything they could do, that I would have to get a refund from Priceline.com. I contacted Priceline, they said that I could NOT get a refund!!! Then I asked Priceline.com for a credit that I could use at a different car rental agency that didn't require a major credit card or on something else, they said NO!!! At this point I was devastated, I loss money on the hotel that I had paid up front, because they had a 24 hour cancellation policy and it was now the day of. I went to several other car rentals and because it was the weekend there were no cars available on short notice. Since this was a very important event that I had already spent several hundred dollars on, I had to take a last minute flight the next morning that cost me a fortune!!! Even though Priceline.com has caused me tremendous financial loss, major inconvenience and stress from trying to reach someone else to review this matter, in the end all I want back is my $217.04 for service that I did NOT receive. How is it good business to not give a refund when you don't get to use what you paid for? Base on the number of other complaints against Priceline.com for this same exact problem, Priceline.com should be held accountable for their bad business practices!!! Again, I just don't see how Priceline.com can be allowed to take customers money like this. This is a horrible business practice!!!

  

  Business Response

  Date: 01/22/2025

  Dear **** *******,
  
  Thank you for contacting us regarding your rental car reservation with ****** **** * *** for Trip Number ********516.
  
  We are writing in response to your Better Business complaint.
  
  We understand you have not utilized this reservation since the counter required a major credit card. Per checking, we do not have records of you contacting us regarding this issue. Kindly call our Customer Service at ********** for assistance. Our representatives are available 24/7 to assist you.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 01/29/2025

  Per your request, here is my written rebuttal. As requested, by Priceline.com on 1/22/25, I called the customer service number, spoke with Customer Service Rep Joshua (who put me on hold several times) for over 3 mins and then finally told me I could only get a partial refund because I would have had to cancel the insurance within a 24-hour time frame. I explained that I sent in proof that I tried to do that within ((2)) hours after I was denied the car rental from ****** Car Rental because I did not have a major credit card, then I asked Joshua if I could speak with a supervisor. He transferred me to Crys who gave me the same explanation and said she couldn't see what Joshua had access to and asked me to email the documents to an email address that she gave me, I emailed it and asked to speak with her manager. Of course, Crys said he was in a meeting, and she would have the manager (John) call me back after he reviewed my documents. Later that night I received a response to my email from Donalyn A. Customer Relations Specialist requesting the same information all over again but I did not receive a call back from the manager John as Crys had mentioned. I attached everything again and emailed it back to Donalyn the next morning 1/23/25. After not receiving a call back from the manager John by 1/27/25, I called and asked for Donalyn who had responded to my email. Carl answered and said he could not transfer me to her, but he would try and help me. Carl left me on hold for over (((15))) minutes before telling me they just received my request, and it would take about ((10)) days for my request for a full refund to be determined. Needless to say, their customer service is deplorable to say the least!!! In over 40 years of working in customer service this has to be the worst service I've ever seen and it's no wonder there are so many BBB complaints against Priceline.com. Just imagine how many people have been denied by Priceline.com and they just gave up trying to get a refund for services they never received!!!
  
  

  

  Business Response

  Date: 02/10/2025

  Dear **** *******,
  
  We received your rejection.
  
  Our records show we canceled the reservation and refunded the customer $178.04 for the booking cost on January 24, 2025. We also refunded $39 for the Collision Damage Protection on January 28, 2025, to the original form of payment used to make the purchase. Our system processed your refund within one business day. You may contact your bank directly to inquire about their posting time.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 02/10/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the full refund has finally been received after all the additional cost, inconvenience and stress I experienced from the purchase I made through Priceline.com. I hope no one else has this experience, but based on the horrible customer service Priceline.com provides... I'm sure the BBB will continue to receive many more complaints!
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a Priceline gold member, whenever Priceline has special deals on flights it don't let you book it until the the price goes up. after you make the purchase within 1 hour of purchasing the flight the price drops back down 150.00 dollars. I believe Priceline is purposely scamming its client and defraud its members. The customer service is very rude and extremally disrespectful. they don't try to offer any assistance and if you ask to to speck to a supervisor they tell you they tell the supervisor will treat you the same. If you insist on specking to a supervisor they put you on hold for hours.

  

  Business Response

  Date: 01/22/2025

  Dear *** *****,
  
  Thank you for reaching out regarding your ****** ******** ticket associated with Trip Number *********18. We are responding to your complaint filed with the Better Business Bureau.
  
  We also appreciate your status as a valued VIP Gold member.
  
  We understand that you wish to honor the initial price you saw on our website. Please note that flight availability and fares fluctuate frequently and are accessible to the general public. These lower rates are offered on a first-come, first-serve basis. It is possible that you are not seeing the updated availability due to the following reasons:
  
  - Outdated Web Browser: If your browser version is outdated, we recommend upgrading to the latest version before attempting again.
  - Multiple Tabs: Ensure that only one tab of our site is open when submitting your request.
  - Cache Issues: Web browsers store copies of pages you visit. Clearing your browser’s cache will ensure you are seeing the most current version of the page.
  
  Unfortunately, we are unable to honor your request, as the fare presented to you was agreed upon at the time of booking.
  
  We hope this information is helpful and thank you for your understanding.
  
  
  Sincerely,
  Executive Offices