Complaints

This profile includes complaints for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Priceline.com LLC

  800 Connecticut Ave Norwalk, CT 06854-1631

  
• 

  Priceline.com LLC

  800 Connecticut Avenue Extended Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connecticut Ave. Norwalk, CT 06854

  
• 

  Priceline.com LLC

  Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connnecticut Avenue Norwalk, CT 06854

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vacation got cancelled by my boss. Priceline is not refunding any money for a car rental. Not even the insurance money. Please help!!!!!

  

  Business Response

  Date: 04/30/2025

  Dear ****** ******,
  
  Thank you for contacting us regarding your rental car reservation with **** **** * *** for Trip Number ********516.
  
  We are writing in response to your Better Business complaint.
  
  We understand your request to cancel your rental car. Our records show you booked an Express Deal rental car. During the booking process, we stipulated in the Booking Conditions that Express Deal Rental cars are non-refundable, non-transferable, and non-changeable, even if unused. Regrettably, your rental car booking remains non-refundable. We sent you a copy of your Contract for your review.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 05/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: That is a bunch of **.  I plan on wring a "bad" review about my experience and letting people know NOT to rent from this company. That is a lot of money to be SCAMMED out of. That is not right that I can't get a full refund. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:04/21/2025

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HOTELS BOOKING DETAILS
  Customer Name : ******* *******
  Partner : ********* *******
  Itinerary ID : ********396
  Booking Date : 2025-03-19
  Check-in Date : 2025-04-10
  
  Good evening, I paid 426.00 for 3 nights at ***** *** in f*** ****** ** and the room had mold and mildew on the ceiling due to a link on the second floor. Because I was in room 118 and no towels or wash cloths available including roaches. I had to come home and go to the doctor because of my allergies. Reported my complaint through my employer who reached out to priceline stating they can only provide a 5% refund of $18.00. What company that money hungry to jeopardize a customer safety and health? Obviously this company and the hotel as well which I did post review cause the stay was unacceptable and no person will stay or deal with disrespect this company and hotel affiliated did. I want and deserve a full refund.

  

  Business Response

  Date: 04/29/2025

  Dear ******* *******,
  
  Thank you for contacting us regarding your hotel reservation at the ***** *** **** ****** ****.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We genuinely understand how frustrating it can be to be dissatisfied with your accommodations, and we appreciate you bringing your concerns to our attention. Our records show that your reservation was made through ************* *****, which used Priceline's inventory to secure your booking. To ensure you receive the assistance you need, we kindly recommend contacting the affiliate directly using the customer service number found in your confirmation email.
  
  We value your feedback and thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 04/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and escalation team has reached out to me to further assist and if need to send another complaint will do.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased this ticket on April 16, 2025. I communicated with both ****** ******** and Priceline throughout the day on April 20, 2025. The advertisement and the information given
  on the flight itinerary is misleading. The only information given is that the ticket is non-changeable and non-refundable. The first time I spoke to Priceline they tried to say it wasn't cancelable either. However, was able to get escalated to supervisor who was able to cancel. Yes, I understand that the type of ticket purchased was non-refundable, or non-changeable. I am NOT SEEKING A CASH REFUND. However, I confirmed with **, before Priceline cancelled the ticket, that the ticket purchased would get issued a flight credit. After Priceline cancelled the flight, I confirmed again with UA if a flight credit was issued from their end. In which UA did confirm, there was a flight credit they could see visible in their system, under MY NAME, and also confirmed that the flight credit could only be used with MY NAME but that it had a hold on it still from Priceline, despite the ticket being cancelled. Due to the hold, UA still had no control over giving me the credit. I have opted to refund the "travel insurance" that was bought when the flight was purchased on Priceline, because none of the reasons for flight cancellation would be eligible for refund through filing a claim with the insurance. Cancelling the insurance, and the opportunity to file a claim leaves no reason at all for Priceline to have any kind of "hold" over my flight credit. I'm not seeking a cash refund by any means, but I would like the ** FLIGHT CREDIT that is issued in my name, or else I am only left to suspect that Priceline is using my information provided to use the credit for themselves to buy and sell another flight to a customer. This flight credit may not seem like a lot of money, but it is a lot for my husband and I who barely have the funds to be able to see each other in this long-distance relationship.

  

  Business Response

  Date: 04/29/2025

  Dear **** ***,
  
  Thank you for reaching out regarding your ****** ******** ticket associated with Trip Number ********516. We are currently addressing the concerns raised in your Better Business Bureau complaint.
  
  We understand that you are requesting a flight credit. During your call on April 20, 2025, our representative informed you that the ticket issued is non-refundable, non-changeable, and non-transferable. These terms were also clearly disclosed on the Checkout Page and in your Confirmation Email.
  
  As our ability to issue a refund or rebook a reservation depends on the policies of our airline partners, we contacted ****** ******** on your behalf to request an exception. Unfortunately, our request was not approved, and as a result, the reservation remains non-refundable and cannot be rebooked.
  
  If ****** ******** advises that your ticket may be rebooked, we encourage you to request that they process the change directly. While they may refer you back to us as your booking agent, we must reiterate that we have disclosed the fare rules accurately based on the ticket type issued.
  
  We sincerely apologize for any frustration this situation may have caused and appreciate your patience and understanding.
  
  Sincerely,
  Executive Offices

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a car rental through Priceline, car rental business ** rentals ran out of cars but I was still charged.
  Priceline trip# **********5-16
  Conf# ************

  

  Business Response

  Date: 04/30/2025

  Dear ******** *********,
  
  Thank you for contacting us regarding your rental car reservation with ** *** ******* for Trip **mber ********516.
  
  We are writing in response to your Better Business complaint.
  
  We apologize for the inconvenience caused by an issue with vehicle availability at the rental counter. On April 26, 2025, we received a notification from your bank indicating that you disputed this transaction. The dispute initiated the chargeback process between your bank and Priceline, which means that all communication regarding this case must be made directly with your financial institution, and we do not have records of you contacting us regarding your concerns before we receive the dispute notice.
  
  Nevertheless, we received confirmation from ** *** ******* that your reservation was u**sed under Overbooked status. Therefore, we refunded $252.98 to the original form of payment used to make the purchase. Our system will process your refund within one business day. You may contact your bank directly to inquire about their posting time.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priceline offered the flight reservation as "express deal" with option of flights after 11AM and after 8 PM from *** to *** on Sunday April 20, 2024. Once I clicked on after 8PM option, and made the payment, then Priceline gave me reservation of 8 AM, which was not even any of the options to select.
  Therefore, Priceline lied to me and I am their gold customer and loyal customer. Immediately I called Priceline, and contact via online chat as well, and I am trying to reschedule the flight, as clearly mentioned by Priceline, to after 8 PM, and their customer service is not picking up the phone for last half an hour.
  compensation of $1000, plus the rescheduling of ticket from *** to *** instead of 8 AM to at least after 5 PM on Sunday April 20, 2025 is required. This $1K plus rescheduling to evening flight must be made due to the misrepresentation of Priceline, wrong issuance of ticket and then unreasonable customer service for last half an hour.

  

  Business Response

  Date: 04/29/2025

  Dear ******** ***,
  
  Thank you for reaching out regarding your ******** ******** ticket associated with Trip Number ********518. We have received your message and are actively addressing your concerns in response to your Better Business Bureau complaint.
  
  We also appreciate your continued loyalty as a VIP Gold member.
  
  Upon review of your reservation, we confirmed that you selected a departure from Seattle between 6:00 AM and 2:00 PM with one stop. The flight booked for 8:40 AM falls within this specified time range. Additionally, at the time of booking, it was clearly disclosed on both the Checkout Page and in your Confirmation Email that the ticket was non-refundable and non-changeable. A copy of this documentation has been provided for your reference.
  
  As a one-time courtesy, we canceled and refunded the ticket because you contacted us within 24 hours of booking. However, since the flight matched the travel parameters you selected and we fulfilled the service requested, we are unable to issue any additional refund or compensation.
  
  We appreciate your time and understanding.
  

  
  Sincerely,
  Executive Offices

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Less than a half an hour ago today I booked a car rental online through Priceline well through ***** that went through Priceline. the times for the pick up defaulted to 12 noon and when I booked it, it says that you cannot be more than two hours late for your pick up or else they cancel it and charge you the money that’s nonrefundable. This is ridiculous because I was unable to select the time onthe website it’s defaulted to 12 noon. My flight doesn’t come in till 5:15 PM. I called the car rental place. They’re unwilling to make any changes. I called Priceline. They’re unwilling to make any changes, they’re telling me it’snonrefundable, even though it didn’t allow me to select the time online they’re telling me if I can’t I cannot cancel and I cannot change the time and they refuse to refund my money.

  

  Business Response

  Date: 04/30/2025

  Dear ***** *********,
  
  Thank you for contacting us regarding your rental car reservation with ********* Car Rental for Trip Number ********517.
  
  We are writing in response to your Better Business complaint.
  
  We understand you requested to cancel your reservation due to the wrong pick-up time. Our review of your Contract indicates that you booked your rental car for pick-up and drop-off times at 12 noon. Nevertheless, since you contacted us in advance, we made an exception and canceled your rental car booking for a refund of $162.46 to the original form of payment used to make the purchase. Our system will process your refund within one business day. You may contact your bank directly to inquire about their posting time.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 04/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to a flight delay, the rental car company Priceline booked with, refused to give us a vehicle upon our arrival in *****. After calling Priceline they informed me that all I need do is book the same size car(mid size) and for the same amount of days as the original booking(13-17) which I did. In the email I was informed I would be refunded within 7-10 business days after submitting my receipt. It has been an approximate month since I have submitted the receipts and Priceline refuses to pay out. Their excuse is that they cannot get ahold of the original car rental place to verify with. The original rental company was located near ***** int airport it is called priceless, not to be confused with Priceline. That company is a backwater joke to put it politely. They were extremely rude and shoed us away with others. It is not my fault Priceline did business with a joke of a business. I was told 7-10 business days and they have had more like 30, I have called multiple times.

  

  Business Response

  Date: 04/30/2025

  Dear ****** ****,
  
  Thank you for contacting us regarding your rental car reservation with ********* *** ****** for Trip Number ********518.
  
  We are writing in response to your Better Business complaint.
  
  We apologize for the inconvenience caused by an issue with vehicle availability at the Priceless counter and for the delay in resolving your issue. Fortunately, we reached someone at ********* *** ****** and confirmed that your reservation was unused. Therefore, we refunded $53.93 for the rental car component to the original form of payment used to make the purchase. Our system will process your refund within one business day. You may contact your bank directly to inquire about their posting time.
  
  We also received the receipt for your new reservation with Thrifty Car Rental, showing a bill of $419.01 for a 4-day Mid-Size Car rental. However, the cost included a $35.96 charge for Premium Emergency Roadside Service, an optional item. Regrettably, we could not include optional items in the compensable cost of your new booking. Therefore, we will refund $329.12 for the rate difference. 
  
  At the moment, we cannot refund the original form of payment. Instead, we can reimburse you via ******, *****, or Check. Below are the refund options and the information we need to process your reimbursement.
  
  ******
  - Birthdate
  - Email Address associated with ****** account
  
  *****
  - Date of Birth
  - Phone Number associated with ***** account
  
  Check
  - Mailing Address
  
  Thank you for your time, and we will wait for your rejection with your preferred refund option.
  
  Sincerely,
  
  Executive Offices

  

  Business Response

  Date: 04/30/2025

  Dear ****** ****,
  
  Thank you for contacting us regarding your rental car reservation with ********* *** ****** for Trip Number ********518.
  
  We are writing in response to your Better Business complaint.
  
  We apologize for the inconvenience caused by an issue with vehicle availability at the Priceless counter and for the delay in resolving your issue. Fortunately, we reached someone at ********* *** ****** and confirmed that your reservation was unused. Therefore, we refunded $53.93 for the rental car component to the original form of payment used to make the purchase. Our system will process your refund within one business day. You may contact your bank directly to inquire about their posting time.
  
  We also received the receipt for your new reservation with Thrifty Car Rental, showing a bill of $419.01 for a 4-day Mid-Size Car rental. However, the cost included a $35.96 charge for Premium Emergency Roadside Service, an optional item. Regrettably, we could not include optional items in the compensable cost of your new booking. Therefore, we will refund $329.12 for the rate difference. 
  
  At the moment, we cannot refund the original form of payment. Instead, we can reimburse you via ******, *****, or Check. Below are the refund options and the information we need to process your reimbursement.
  
  ******
  - Birthdate
  - Email Address associated with ****** account
  
  *****
  - Date of Birth
  - Phone Number associated with ***** account
  
  Check
  - Mailing Address
  
  Thank you for your time, and we will wait for your rejection with your preferred refund option.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 05/02/2025

  My ****** information, email associated with the account is ************************* and my birthdate is **********, please send me what you owe me promptly.

  Customer Answer

  Date: 05/02/2025

  My ****** information, email associated with the account is ************************* and my birthdate is **********, please send me what you owe me promptly.

  

  Business Response

  Date: 05/11/2025

  Dear ****** ****,
  
  Thank you for your response.
  
  We have successfully refunded $329.12 for the rate difference to your ****** account. You may check your ****** account to confirm your refund.
  
  We appreciate your time.
  
  Sincerely,
  
  Executive Offices

  

  Business Response

  Date: 05/11/2025

  Dear ****** ****,
  
  Thank you for your response.
  
  We have successfully refunded $329.12 for the rate difference to your ****** account. You may check your ****** account to confirm your refund.
  
  We appreciate your time.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 05/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Customer Answer

  Date: 05/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:04/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of March 30th 2025 I placed accommodation reservation on Priceline for the night of said date and check out of date for March 31 st . Yes the reservation was paid for in full off my account via. My cash app card which is directly linked to my direct checking account and placed in ********* name as she was to arrive first. I was not informed of hotel policy of age of admitting an adult into the hotel at ********** ** ********** ** ** *** ******* ** ********** ** *****. She was told she was not to be permitted into the establishment due to age and due to the so called policies of hotel deeming she wasn't allowed because she was not old enough to be able to vacate the areas without guardianship or a deemed appropriate adult. I seriously find this so appalling and awful and outlandish to the highest of degrees. As a United States Veteran who entered active war duty service at the age of 17 in 2007 and stayed at multiple hotels and also put his own life on the line for Us Americans; I find this highly irrational and finally I find this to be absolutely disgusting and vile as they seriously have robbed me of my funds..whomever is in charge gives me no relief or good answers. All I've received is severe disrespect and also discrimination now..and also I feel deceived and stolen from. Lied too. Screamed at and disrespect as a Veteran on the soil I fought so hard for. All ******* tried to imply was she was waiting for me her Fiance whom is myself writing this **** ******** DOB ********** and is currently 36 years of age..I demand my money or push this farther now than four denials and excuses. **** *****

  

  Business Response

  Date: 04/28/2025

  Dear **** ********,
  
  Thank you for contacting us regarding your reservation at the ***** ***** ***** ***** * **** ****** for Trip Number ********518.
  
  We are writing in response to your Better Business complaint.
  
  We understand you requested a refund for your reservation after the property refused to accommodate the guest due to age issues. We do not have records of you calling us regarding your concerns. Please note that the standard age for check-in is 21 and over. Nevertheless, our records show that the property did not charge for your booking. Therefore, we refunded $93.23 to the original form of payment used to make the purchase. Our system will process your refund within one business day. You may contact your bank directly to inquire about their posting time.
  
  We appreciate your time and thank you for your service.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 04/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I paid for a motel room in ****** ***** ** as we are moving there for my husband's new job. My husband booked the room through Priceline. Now, when we arrived at the motel, which is called **** ***** *** of ****** *****, no one was working at the front desk. My husband and I then attempted to reach the front desk by phone. And neither of us had any luck! He then called Priceline and a girl named Grace answered the phone. At that time, Grace then attempted to get the motel on the phone several times with no luck herself either. My husband And I waited for 2 hours for someone to come to the front desk, yet they never did. At this time Grace, the employee of Priceline, told my husband and I that we could just go on to a different motel if we wanted to. She stated that we would receive our full refund back because it was not our fault that someone would not come to the front desk or answer the phone. She stated that she had it in her documentation that she had tried to call as well and no one answered. She stated that we would get our money back. If she had not stated that, we would have stayed there 24 hours if we had to waiting for someone to come to the front desk. But she told us we would get our money back. Now Priceline is trying to tell us that we don't get our money back because whatever reason. It is almost $500 that they're trying to keep of our money. And I cannot let that happen. I need help I need to know what to do. I'm very upset I'm mad I'm hurt. This is the most terrible thing I've ever went through in my life. I mean did the girl at Priceline just lie to us? Just to get us off the phone or what? I have never been so mad in my entire life!!!

  

  Business Response

  Date: 04/23/2025

  Dear ***** And ****** *****,
  
  Thank you for contacting us regarding your hotel reservation at the **** ***** *** for Request Number ********517.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that you were unable to check in for your reservation. Our records indicate that the booking has been canceled and fully refunded on April 18, 2025. Our system processes refunds within one business day. You may contact your bank directly to inquire about their posting time.
  
  We apologize for the inconvenience and hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had booked a flight ticket thru Priceline and we were not able to complete the journey because of an issue with the starting airlines. The airlines had accepted that it was an issue on their side and since the ticket was issued by another airlines asked us to get the refund thru the Travel agency. We worked with the 2 airlines and they were ok for a refund. But Priceline is not getting us the refund stating so many reasons. The amount in dispute is 2946.92.

  

  Business Response

  Date: 04/28/2025

  Dear ***** ************,
  
  Thank you for reaching out regarding your ****** ******* ticket with Trip Number ********517. We are currently addressing your Better Business Bureau complaint.
  
  We understand that you are seeking a refund. Our records show that you contacted us on May 12, 2024, and we assisted by reaching out to both ******** Airlines and ****** ******* in an attempt to resolve the issue with your ticket. However, as the issue originated at the airport, we were unable to obtain a definitive answer. During your call, you were advised to follow up directly with ****** ******* on that day. Your next contact with us was on January 10, 2025, more than a year after your ticket was issued, and unfortunately, your ticket had already expired. We reached out to ****** ******* again, both by phone and email, and they confirmed that your ticket has been purged from their system and is no longer active.
  
  Regrettably, we are unable to process your refund request, as your ticket has been forfeited due to its expiration.
  
  We appreciate your patience and understanding.
  
  Sincerely,
  Executive Offices