Complaints

This profile includes complaints for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Priceline.com LLC

  800 Connecticut Ave Norwalk, CT 06854-1631

  
• 

  Priceline.com LLC

  800 Connecticut Avenue Extended Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connecticut Ave. Norwalk, CT 06854

  
• 

  Priceline.com LLC

  Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connnecticut Avenue Norwalk, CT 06854

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a reservation through Priceline for my stay on February 16, 2025 at *****. Priceline charges me $107.96 on February 10th. When I show up at the hotel they charge me again for $89.59. I have contacted the hotel they said that Priceline did not pay them. I contacted Priceline they said they paid them. I have contacted Priceline twice nothing happened. I want my refund back. And be contacted by the highest member of customer service.

  

  Business Response

  Date: 03/12/2025

  Dear **** ******,
  
  Thank you for contacting us regarding your reservation at the ***** ***** **** ** ******* *** ******* for Trip Number ********516.
  
  We are writing in response to your Better Business complaint.
  
  We understand you incurred a duplicate charge for the room and tax for your prepaid reservation from the property. The hotel general manager confirmed they charged you $89.59 for the room and tax. As goodwill, we refunded $107.96 for your booking cost to the original form of payment used to make the purchase. Our system will process your refund within one business day. You may contact your bank directly to inquire about their posting time.
  
  Thank you for your time, and we apologize for the inconvenience caused.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 03/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:03/03/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently stayed at *** in the ** and it was an awful experience. The day I got there I checked in and went to my room only to find the room was dirty. There were used towels lying on the floor, a used champagne glass on the dresser, a dirty water bottle on the drink bar, sand in the sink, the garbage was full and the fridge was dirty, and the bed had been slept in. I called down to the front desk and was told they’d have a room ready for me the following day. I paid for and booked for that day so why would there not be a room ready for me?! Where did they expect me to sleep if there wouldn’t be a room ready until the next day?! Eventually they put me in another room, but the room was freezing as something was wrong with the thermostat, which I called about multiple times and kept being told they’d fix it, but no one ever came to fix it, so every time I was in my room I had to wrap up in covers to stay warm. My room also had no hot water my entire stay so every time I showered it was a cold shower. Again, I called multiple times and was told it would be taken care of, but it never was. My second day at the resort the entire resort had no running water for the whole day.
  
  This is not what I paid for or what I expected for my vacation. It was a *****ble experience and no way to treat a paying guest. This trip was a nightmare. No one should have to go through this and the resort should have had my room ready to begin with and I shouldn’t have had to deal with what I did for my entire trip. The temperature and water in my room should have been fixed immediately. This was not a relaxing vacation as it should have been. Due to this atrocity, I would like to request a full refund.
  
  
  Thank you,
  
  *****

  

  Business Response

  Date: 03/10/2025

  Dear ***** *******,
  
  Thank you for contacting us regarding the hotel portion of your vacation package reservation for Request Number ********516.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that you were unhappy with your hotel accommodation. We address complaints directly with our hotel partners to ensure that future customers do not have the same issue. We contacted the property to request an exception or a refund, but we did not obtain approval. Since we value your business, we refunded 20% of the reservation cost for 202.96 USD. Our system processes refunds within one business day. You may contact your bank directly to inquire about their posting time.
  
  We hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 03/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This offer is absolutely unacceptable. My whole vacation was ruined, my stay at *** ********* was horrendous. At first night checking in I was given a dirty used room and they only offered me a different room for the next day. Expecting me to sleep in someone else's filth. After not taking that as a reasonable situation did they give me a different room which I had no hot or even Luke warm water. I had to take ice cold showers every day, on top of no running water on my 2nd day there for 24 hours. Could not shower, or use the toilets. On top of that I complained 3 times that my air conditioning was set on 62 degrees. I had to turn my air off the whole time I was there. Icing on the cake was the toilet paper in the peephole. At no time was any of this corrected or was I giving the opportunity for a different room. This was not an enjoying relaxing vacation this hotel is disgusting and there was no customer service. $202 is not acceptable at all for a refund.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 03/21/2025

  Dear ***** *******,
  
  We received your rejection.
  
  We address complaints directly with our hotel partners to ensure that future customers do not have the same issue; however, you did not contact us during your stay. Please note that we have fully prepaid your reservation to the hotel. Since we value your business, we refunded 20% of the reservation cost, though you used the reservation. Regrettably, we cannot issue an additional refund.
  
  Thank you for your time.
  
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 03/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I did contact the hotel on atleast 3 different occasions to resolve this matter. They did not respond! Or try to fix the issues. So contacting priceline through BBB was my next option. A 20% refund is not a reasonable refund at all. What other option did I have i was in another country and it was paid in full. This hasn't been dealt with in a timely matter as well. I'd hope you respected your customers and want continued business because this treatment is horrible!
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 03/27/2025

  Dear ***** *******,
  
  We received your rejection.
  
  Our records indicate that we have already addressed your concern regarding your hotel reservation booked at the *** ********* - ****** **** - All Inclusive.
  
  We understand that you are not satisfied with the resolution. We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. There is nothing we can add to what has already been stated in our previous correspondence.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a rental car from route ahead of my stay in *** **** via Priceline. I started waiting for the shuttle at 7PM, I was picked up by the shuttle at 8:15PM. I have been waiting in line for 2 hours and haven't moved a step, to call this a legitimate business is criminal. A one star review is not enough, this place needs to be shut down.

  

  Business Response

  Date: 03/11/2025

  Dear ******* *******,
  
  Thank you for contacting us regarding your rental car reservation with ****** *** ****** for Trip Number ********516.
  
  We are writing in response to your Better Business complaint.
  
  We apologize for the inconvenience caused by the delay at the rental counter. We are currently in contact with ****** *** ****** to resolve your complaint. Kindly post a reply to this message after five (5) days for an update/resolution.
  
  We appreciate your patience while we continue to work to resolve your issue.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 03/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it doesn't resolve anything. I waited in line for over 5 hours in a room full of others who had to do the same. When I returned my rental car I saw an even longer line of people who had to put their vacations on hold for hours to deal with terrible service. 

  If you look at the thousands of 1 star reviews on ****** and **** you'll see that this is not only the norm for this location but some folks had to wait even longer. This business preys on unbeknownst travellers who will probably not go back to PR regularly, nobody who goes here once will ever come back but it's a tourist destination so you'll have plenty of first timers to con into using the terrible service.

  At the very least I require a full refund for what I paid which doesn't resolve the fact that other people will continue to get swindled by the horrible wait times. I arrived in *** **** with enough time in the night to go out and have fun but instead returned to my hotel at 1:30 in the morning with fast food because it was the only thing that was still open, this completely ruined my first night in *** ****.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 03/20/2025

  Dear ******* *******,
  
  We apologize for the delay in resolving your issue.
  
  ****** *** ****** has yet to respond to our inquiry regarding the delay you experienced at the counter, and we are still in contact with them to resolve your issue. Kindly post a reply to this message after five (5) days for an update/resolution, and attach a copy of your receipt for our review.
  
  We appreciate your patience while we continue to work to resolve your issue.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:03/03/2025

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ****** *, I booked at stay at ******* ****** hotel from February 4th through February 9th 2025. On February 4th the day of check in, I was booked in a room full of roaches, the roaches were all over the kitchen room, from big roaches to small roaches. It appeared as there was an infestation in room ****. I was able to get footage of the roaches in the room and I requested to speak with you, However the front desk switched me to another room with no pest. I wanted to reach out to you as hotel manager to request a refund for February 4th hotel stay because of its negligence.
  My hotel stay was booked by a third party which is Priceline. Priceline took their sweet time responding to this my concern. Priceline denied me a refund for its negligence. I paid about $108 per night at this hotel. I am looking to resolve this issue with a one night refund or more for this issue.

  

  Business Response

  Date: 03/21/2025

  Dear ****** ******,
  
  Thank you for contacting us regarding your hotel reservation at the ******* ** ****** ********** ***** ******** ****** for Request Number ********518.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that you were unhappy with your hotel accommodation. We address complaints directly with our hotel partners to ensure that future customers do not have the same issue. We contacted our travel partner to request an exception or a refund, but we did not obtain approval. Therefore, the reservation remains non-refundable.
  
  As a gesture of goodwill, we sent a separate email with a coupon for a 20% discount for a future Express Deal booking. You must use the coupon by June 19, 2025, at 11:50 PM EDT. You can use the coupon code for a single transaction, and any remaining residual value can no longer be applied to another booking. The email will contain instructions on how to redeem this coupon.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 03/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I was booked at ******* ****** in f******* ****** with a room full of Roaches. I was looking to resolve this issue with a refund of one night or more. I do have pictures and video footage of the hotel suite with roaches.
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 04/01/2025

  Dear ****** ******,
  
  We received your rejection.
  
  Our ability to refund depends on our travel partner's approval. To further review your request, kindly provide us with an email from the hotel confirming the refund offered. The email should contain the name and title of the hotel staff who approved the cancellation. You may attach it to your complaint in a PDF or JPEG file.
  
  We look forward to hearing from you.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 04/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started looking a hotel on ****** in ******* for may 12, the search show me a hotel located in ********, *******.. assuming it was within the area I paid for this hotel. After paying since the room showed to be the last' one with my desired type of room.. I searched for transportation from airport to hotel discovering it is located 9 hours from my original trip.. I called to cancel.. they said all the time they needed to contact hotel.. hotel is not responding,,. even me.. I sent two emails and no response to request waive the fee. At this point I urge them to give me my money back,, they asked for 48 hours to resolve the issue. still no contact from Priceline or the hotel. Priceline is the one who has my money, the hotel has not received it. Please help me get my money back and request this companies to give accurate specifications about locations when we are searching for a hotel. This was misleading and it is not fair that they, if you make a mistake just keep all your money..
  Thank you.. I hope you can help me.

  

  Business Response

  Date: 03/07/2025

  Dear ********* *******,
  
  Thank you for contacting us regarding your hotel reservation at the **** ******* ***** ** ******** * ********* *** ********* for Request Number ********516.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that you booked the reservation for the wrong location. Since you booked a restricted rate, we contacted the hotel to request an exception or a refund. As approved, we canceled your reservation and processed a full refund of 710.37 USD. Our system processes refunds within one business day. You may contact your bank directly to inquire about their posting time.
  
  We hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ($191.32 = $139 for the car + $52 Collision damage coverage/referend # *************) a rental car w/insurance on 2/28/25 for 4 days. Trip #**********5-18. Pick up on 3/2 -3/6. I went to pick up the car and was told at the rental agency that they do no honor 3rd party insurance in the State of **. They then said I could purchase insurance through them at $37 a day - twice the amount, and call 3rd party for a refund. You can imagine my surprise because the possibilty of that happening was not listed on the Priceline website when I purchased. While there, I tried contacting someone at Priceline, but could only get the automated system, that stated the reservation was non-refundable. I search the support website, and buried within the information, I find a statement that said "If the car rental desk does not accept our insurance". I reached out to Priceline again on 3/3 and was told that they would need to contact Next car to verify and the process could take 10 days before a decision of a refund could be made.
  
  This practice of business is fraudulent, as Priceline knew the insurance would not be honored in State of **. Am I suppose to pay for rental insurance then pay again when it is not even honored in the State? Needless to say I left without the car, and was extremely upset by the inconvenience to my plans that were made weeks in advance. The fact that it takes weeks for me to possibly get resolution through Priceline is reprehensible. I don't have any confidence that they will refund my purchase, but feel it will be just another tactic to deny me of a refund. I am hoping the BBB will assist in getting a full refund.

  

  Business Response

  Date: 03/12/2025

  Dear ***** *****,
  
  Thank you for contacting us regarding your rental car reservation with ******* for Request Number ********518.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand the counter refused to honor the Collision Damage Insurance purchased along with the reservation. Our records indicate that the charge for the Collision Damage Protection for 52 USD was refunded on Mar 4, 2025. We process refunds within one business day through our system. You may contact your bank directly to inquire about their posting time. We are currently working with our travel partner regarding your concern. Kindly post a reply to this message after five (5) days for an update/resolution.
  
  We appreciate your patience while we continue to work to resolve your issue.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for a full-sized car through Priceline from 8/7/24-8/19/24 to be issued by ****** Car Rental at their ******** ** location. Upon arriving to obtain the vehicle, I was informed that no full-sized vehicles were available. I could either accept a compact car or pay an additional fee for a larger vehicle. A compact car was unsuitable for my family of 4 (plus luggage) and therefore I was forced into paying the additional fee.
  
  I contacted Priceline’s customer service department several days later, and a helpful representative assured me that I could be refunded the additional fees upon submitting the final bill from ****** to Priceline. I did so, exactly as instructed, but I am still awaiting a refund. I have made multiple phone calls, and each time I have been told their “research department” will look into it. I have now waited over 6 months for the refund.
  
  I paid Priceline $333.47 initially for the assurance of a full-size car, but ended up needing to pay ****** an additional $439.79 to actually receive one (totaling $773.26).
  
  I desire a refund of $439.79.

  

  Business Response

  Date: 03/12/2025

  Dear **** *********,
  
  Thank you for contacting us regarding your rental car reservation with ****** Rent a Car for Trip Number ********517.
  
  We are writing in response to your Better Business complaint.
  
  We apologize for the inconvenience caused by an issue with car class availability at the counter, which resulted in additional charges for the Upgrade Fee. We are reviewing your case with ****** Rent a Car to resolve your concerns. Kindly post a reply to this message after five (5) days for an update/resolution.
  
  We appreciate your patience while we continue to work to resolve your issue.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car through Priceline with ********* ********** in ** **********, *******. The price for 8 days was only $132.60 which was much, much cheaper than the other more well-known major RAC companies. Contrary to the contract, ********* was not located at the airport Rental Center. We wasted an hour lugging suitcases in various vans until we finally found a rundown office in a warehouse district. There were 10 people in the van and ********* had one clerk to service customers. Each customer required 40 minutes because all the customers were complaining about the hidden charges. Most cancelled out and left in a huff. After all the mandatory insurance charges, old age surcharges, and toll coverage, the price went from $132 to over $700. Priceline should not be doing business with scam companies who victimize consumers. The on-line reviews for ********* all are negative. ********* has been sued in ********** for consumer fraud. We cancelled out and rented a car from **** at a reasonable price. We wasted 4 hours of our vacation dealing with this situation.

  

  Business Response

  Date: 03/07/2025

  Dear ****** *******,
  
  Thank you for contacting us regarding your rental car reservation with ********* ********** for Request Number ********516.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand your concern regarding the rental car company's location. We reviewed the information in our system and verified that we did not guarantee that the counter would be located at the airport. Therefore, we indicated on the contract page during the booking process that the counter will provide an Airport Shuttle to the Rental Car Center. We sent a copy of your contract page for reference.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made airline reservations through priceline.com which included a rental car through ****** *** ****** company. Within 24hrs I came across negative reviews and videos of ****** ****** *** company. Through phone calls and email I have attempted to cancel the car rental portion of this reservation to no avail. My trip is set to visit my family on May,23 through 06/1/2025. This is the reason I am reaching out for help. The total cost of said reservation was 573.00 dollars. which was made on Feb,19th 2025. I am just seeking to cancel and refund the car rental portion of this reservation which was made through ****** ****** *** Company.

  

  Business Response

  Date: 03/11/2025

  Dear ***** *****,
  
  Thank you for contacting us regarding your rental car reservation with ****** *** ****** for Trip Number ********516.
  
  We are writing in response to your Better Business complaint.
  
  We understand you requested to cancel your reservation due to the reviews about ****** *** ******. Our records show that one of our Executive Care Specialists obtained approval from ****** *** ****** to proceed with the cancellation without a penalty. Therefore, we refunded $230.05 for the rental car component on March 07, 2025, to the original form of payment used to make the purchase. You may contact your financial institution to inquire about their posting time.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 03/11/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Book flight on Jan 7, 2025. I want to make a simple change to the flight and none of the online management systems or chat functions work. I tried to call and it will hang up after just telling me to go online. I have no way of contacting them and only want to communicate.

  

  Business Response

  Date: 03/11/2025

  Dear ******* *****,
  
  Thank you for contacting us regarding your reservation with Trip Number ********517.
  

  We received your Better Business Bureau's concern.
  

  We understand you are requesting to make changes to your itinerary. Unfortunately, we are unable to process any changes through the Better Business Bureau platform. We recommend contacting our phone support team at ###-###-####, where you can provide your Priceline Trip Number, ********517, for assistance.
  

  We appreciate your understanding and apologize for any inconvenience this situation may have caused. If you have any further questions or need additional help, please let us know.
  

   

  Sincerely,
  Executive Offices