Complaints
This profile includes complaints for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6,956 total complaints in the last 3 years.
- 2,072 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello:
I hope all is well. Thanks for taking the time to review my concerns and for making me the best part of Priceline. Recently, I booked, **************. I have mostly booked express deals with Priceline because of the flexibility and competitive price. I was looking for a hotel in the *** area/near the airport. I went to the Priceline APP, typed in ***, and was presented with numerous options. I chose the option of a 3.5-star hotel near ***. This option presented me with a map. I was okay with the option and the map, as the map was within a reasonable zone of ***. However, the hotel I was eventually selected for
H**** ***** ************* is completely unacceptable. It is not near the airport nor is it within the map I was originally presented with. I understand the strict terms and conditions of this reservation, however, I believe I was misled. Due to the nature and outcome of my case, I am requesting a refund and cancelation. Thanks for your time and consideration.
Respectfully:
****** ******** **
Business Response
Date: 11/02/2022
**** ****** ******* ***
Thank you for contacting us regarding your reservation at the ***** ***** ************* for Trip Number ***********.
We are writing in response to your Better Business complaint.
As we understand, the location of the property you received is far from ******* ****** **** **************** Airport (***). During the booking process, we presented you with a map of the area you selected, which is the ******* ****** **** **************** ******* ***** ****, and the ***** ***** ************* is within the shaded area of the map.
Our records show that this booking is restricted, and we presented the non-refundable nature of this offer before submitting the request. The Important Information section of your contract indicates that this special rate is non-refundable.
However, as an exception, we called the hotel and obtained approval to cancel your reservation without a penalty. Therefore, we refunded $61.87 to the original form of payment used to make the purchase. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time if you need to check the status of your refund.
Thank you for your time.
Sincerely,
Executive OfficesCustomer Answer
Date: 11/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******* **Initial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In short: I thought I was signing for my prepaid reservation at ******* *** because the hotel charged me upon check out but then realized recently as I was looking at my finances that Priceline had charged me too. THIS IS A DOUBLE CHARGE FOR MY STAY. I should be issued a refund. It’s not that complicated.
I can say, without question, that in my 39 years of living this has been the most frustrating case from a customer service perspective, that I have ever dealt with. Priceline is absolutely terrible.
THIS SHOULD NOT BE THAT HARD TO FIGURE OUT. Priceline staff has not been very helpful. They are very robotic and not helpful. I have had calls dropped twice with no call back. It’s also incredibly frustrating to spend collectively 2.5 hrs on the phone with what I feel are very incompetent staff and poor lines of communication. I can’t help but feel like I am being taken advantage of by a customer service system built by Priceline that is purposeful clunky and not user-friendly. Imagine feeling as if you are being ignored or brushed aside and to receive the escalation email from Priceline staff. I thought maybe this would resolve the issues. I HAVE NOT HEARD BACK FROM THIS EMAIL THAT WAS PLACED TWO WEEKS AGO.
I am really hoping that Priceline can take some more noticeable action here and refund me. I am left with no choice but to utilize the BBB to help me resolve this matter.Business Response
Date: 10/29/2022
Dear **** ******,
Thank you for contacting us regarding your hotel reservation at the ******* *** ******* for Request Number ***********.
We are writing in response to your Better Business Bureau complaint.
As we understand, the hotel charged you for your prepaid reservation. We contacted the hotel and were advised that they did not charge your credit card. The room and tax were prepaid by Priceline. Therefore, we cannot issue a refund.
Thank you for your time.
Sincerely,
Executive OfficesInitial Complaint
Date:10/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Following a cancelled honeymoon booking due to Covid, we rebooked a flight using travel credit with Priceline, spending $989 in additional funds, plus using the travel credit. As the flight was booked with my maiden name, ********* ******* pre-Covid, it had to be booked again with that name, even though I had since changed my last name to ********* ****** I was assured that I would just need to submit the proper documentation to Priceline and it would easily be changed.
Complete documentation, including my updated passport and a picture of our marriage license were sent to Priceline, from my email (*************************** on September 19.
Since that time, I have called Priceline weekly asking for an update. I received an email on October 12 (almost three weeks after submitting my documents) that they had received those documents, but that I needed to call customer service to have my name change completed. After placing numerous (12) calls to Priceline, I was transferred to three representatives who spoke with ******* *******, who said that the attachment was corrupt and would need to be resent. After multiple attempts to resend the documents, it has become apparent that Priceline is not able to properly submit the documentation. They have told me that the ticket is non-refundable, even with their negligence. I just want a refund so that we can book our honeymoon trip directly with the airline.
We have reached out to multiple customer service channels, ******* *******, and spent 23 hours on the phone with Priceline. At this point, our money needs to be refunded.
Trip number 205-047-712-91
Name on reservation: Evan Flinn and Alexandra Finley (should be Alexandra Flinn)
Email: [email protected] and [email protected]Customer Answer
Date: 10/25/2022
***** ********* ***** *********************
***** ******* ******* *** **** **** **
*** ********** ***********************
******** ********* ****** ******** ********
**** **********I wanted to submit a written notice that complaint number ******** has been resolved.
Thank you,
********* *****
Initial Complaint
Date:10/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 7th, 2022 I booked a King Suite room at the ** ****** in ********* ** off of I-70 on Priceline.com. The stay was for 1 night on 10/15/22, checking out on 10/16/22. When i arrived to check in at the hotel on 10/15/22 the front desk associate told me that my room was not available because they are performing maintenance and I should not have been able to book it. She was willing to downgrade me to a full double room (this was not acceptable because i was traveling with children that need a closed off bedroom which is why i booked the suite) but she would not be able to provide a refund because i had booked through Priceline. I would have to call Priceline for that. She said that she would have contacted me but Priceline did not send any of my contact info (which was provided to them). I explained that the room was not acceptable, especially if i was not going to be compensated for the downgrade, and that i was past the timeframe that i could cancel without being charged. She told me that if i called Priceline, they would contact her and she would approve the refund. I tried contacting Priceline numerous times that afternoon and again the next day but they were saying that their system was down and they could not pull up my info. Although, their automated phone line pulled up all of my info before being transferred to a representative. There is no way their system was down for over 24 hours. I left a message for a manager to call me back and no one has called me. I ended up having to purchase a room at another hotel and I have now paid for that hotel and the one i couldn't stay at. I am requesting a refund of the $140.09 that i paid to Priceline for the room that i was unable to check into.Business Response
Date: 11/01/2022
Dear ******** ******,
Thank you for contacting us regarding your reservation at the ** ****** *** * ****** ** ******* ******** for Trip Number 1*********6.
We are writing in response to your Better Business complaint.
As we understand, the hotel offered to cancel your reservation for a refund since they did not have availability for the room type you reserved due to maintenance. We do not have records of any system issues on October 15 and 16, 2022. For assistance, kindly contact our Customer Service at 1*********4. Our representatives are available 24/7 to assist you with your concerns.
Thank you for your time.
Sincerely,
Executive OfficesCustomer Answer
Date: 11/01/2022
Complaint: ********
I am rejecting this response because:
I was not issued a refund by the hotel. They told me I had to contact priceline, which I did numerous times and was told my information could not be pulled up due to system issues. I was told this for over 24 hours at which point I gave up and contacted BBB. I would like my refund issued immediately. I should not have to spend more time calling customer service. You have wasted enough of my time.
Sincerely,
******** ******Business Response
Date: 11/14/2022
Dear ******** ******,
We received your rejection.
As goodwill, we refunded $140.09 to the original form of payment used to make the purchase. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time if you need to check the status of your refund.
Thank you for your time.
Sincerely,
Executive OfficesCustomer Answer
Date: 11/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:10/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought an airline ticket from ****** for roundtrip travel from ****** to ***** ******, ** June 9-14. My return flight on the 14th was delayed 9 hours and I booked a different flight. ****** approved a refund of $499.70 for that delayed return flight but directly refunded only $26 of that for baggage and told me that because I had also booked a rental car the flight was redirected to Priceline and I had to get the refund from them. I have been calling Priceline repeatedly over the past four months and they keep saying accounting must approve it and it should show up on my credit card in 5 to 10 business days. It has been FOUR MONTHS. The phone number associated with the trip is ###-###-####, trip # 5************5. Can you help me get this refund?Business Response
Date: 11/02/2022
Dear ****** ******,
Thank you for contacting us regarding your reservation with Trip Number ***********.We are writing in response to your Better Business Bureau complaint.
We are currently making attempts to resolve this issue for you. We are working hand in hand with ****** Airlines and with our Accounting Department to provide the latest update regarding your refund request and review what happened on your itinerary.
Please reply to this message after five (5) business, and we will get back to you as soon as possible.
We appreciate your patience while we continue to work to resolve your issue, and we're sorry for the inconvenience. Stay safe!
Sincerely,
Executive OfficesCustomer Answer
Date: 11/02/2022
Complaint: ********
I am rejecting this response because:I have called Priceline at least four times in the past several months and I get this exact same story. When I initially called ****** to check on my refund, ****** told me that my refund for my return ticket was approved because the plane had been delayed for nine hours. ****** immediately refunded me my baggage charge but told me Priceline had to send the ticket refund. Priceline has told me EVERY TIME I HAVE CALLED that the refund is approved but they are "waiting on Accounting" and the refund would be credited to my credit card in five to ten business days. It is now four months later and I still have no refund, and they refuse to connect me to Accounting directly. They are clearly giving you the same line of baloney that they keep giving me. This response is totally not responsive -- it's a dodge. They've even told me the amount I am due. What is the hold up?
Sincerely,
****** ******Business Response
Date: 11/16/2022
Dear ****** ******,
We received your rejection.We apologize for the delay in receiving your refund.
We contacted our accounting team and confirmed that we hadn’t received the check from ****** Airlines.
Due to this we manually processed the refund of the $499.70 back to the original form of payment.
Standard refunds are processed in 1 to 2 billing cycles depending on your banking process.
Once again, we apologize for the inconvenience.
Sincerely,
Executive Offices
Customer Answer
Date: 11/17/2022
Complaint: ********
I am rejecting this response because: Priceline's statement is completely at odds with what I have already been told, both by them in previous phone conversations and by ******, which informed me that the refund was approved back in July and the check sent to Priceline. I do not believe that Priceline has not yet received the approved refund check from ******. Regardless, I am not really interested in what Priceline's current explanation for the delay is -- I merely want my money credited to my account. I checked my credit card statement today and there is NO refund pending. Until a credit for the refund from Priceline appears on my credit card statement, I will NOT accept their ever-changing explanations or rationalizations. If the refund appears on my credit card statement, I will notify the BBB to drop my complaint. Until then, I will continue to reject Priceline's response.
Sincerely,
****** ******Customer Answer
Date: 11/23/2022
***** **** ****** *******************
***** ******** ******** *** **** **** **
*** ********** ***********************
******** ** ********* *********
Good afternoon,
This is to inform you that my complaint against Priceline, Complaint #********, has been resolved to my satisfaction. My account was credited for the full refund due on Nov. 16, 2022. Thank you so much for your assistance in this matter -- I am fairly certain I would not have received a refund at all but for your intervention.
Again, thanks!
***** ******
Initial Complaint
Date:10/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked a Hotel through Priceline. And I have been a Customer for years. And they are not honoring their contract. Yes, it's non refundable, but I booked a hotel stay on July 3, 2022 at the ******* ***. And it was terrible. Their were bed bugs, holes in the walls, filthy sheets, mice running around, and the bed collapsed, when I got into it. The management of the hotel said, there was nothing they can do, since I went through Priceline. It was so bad; I ended up sleeping in my car through the whole night. Priceline just sends you, a coupon for 5%. I want some sort of compensation, or a complete refund. They continue to advertise this disgusting hotel on their web site. Their will be more victims after me, having similar issues. When I call Customer Service at Priceline. They are over seas in another country, and it's difficult trying to understand them. Hopefully the BBB can help me. I also spoke to my lawyer, and I'm not sure if legal action will do anything at thus point.
Please help on this issue?
Thank youBusiness Response
Date: 11/01/2022
Dear ** ***********,
Thank you for contacting us regarding your reservation at the ******* *** ****** for Trip Number ***********.
We are writing in response to your Better Business complaint.
As we understand, you did not use your reservation and slept in your car due to the issues you had with the quality of your room. Our records show that we called the hotel on September 23, 2022, and spoke with Nick at the front desk, who declined our request for a refund since they did not receive any complaints from you regarding your room. He also denied the bed bugs you mentioned in your complaint. Additionally, we have sent you five discount coupons for the inconvenience. However, as a one-time exception, we refunded $102.99 to the original form of payment used to make the purchase. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time if you need to check the status of your refund.
Thank you for your time.
Sincerely,
Executive OfficesCustomer Answer
Date: 11/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
** ***********Initial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked a hotel room using the "express deals" portion of priceline. I selected a 5 star which guaranteed me a 5 star hotel of pricelines choice. I recieved an email showing the ** ******* in ********. That is a 4 star hotel. I called to try and find a resolution but the agent simply just repeated that the reservation is non refundable. I would have been satisfied with priceline moving me to a real 5 star hotel, giving me credit so I can rebook or simply cancelling. The agent just repeated it was nonrefundable and offered no resolution. I feel that Priceline pulled a bait and switch. They sold me a 5 star hotel and delivered a 4 star.Business Response
Date: 10/27/2022
Dear ***** ****,
Thank you for contacting us regarding your hotel reservation at the ** ******** ******* ******** for Request Number ***********.
We are writing in response to your Better Business Bureau complaint.
We understand that you have concerns regarding the rating of your confirmed hotel. We assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etc. The 8.8 out of 10 guest rating of the hotel is based on actual reviews from customers who have booked on our site and stayed at the property. The hotel is also rated consistently as a 5-star property on other websites, and we stand behind our star rating for this hotel. We confirmed with Amzie (Front Desk Agent) that you used the reservation. As per the policy, this remains non-refundable.
Thank you for your time.
Sincerely,
Executive OfficesCustomer Answer
Date: 10/27/2022
Complaint: ********
I am rejecting this response because: The websites used are affiliates of Priceline. This company scammed me this time but it will be the last. I will be sure to share my experience in as many places as possible. I will go back to booking my travel direct.
Sincerely,
**** *****Business Response
Date: 11/03/2022
Dear ***** ****,
We received your rejection.
We confirmed with the hotel that you used the reservation, but no complaints were noted during your stay. Regrettably, the reservation remains non-refundable.
Thank you for your time.
Sincerely,
Executive OfficesInitial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We rented a car at 7pm 10/19. On 9am 10/20 we called Priceline Customer service to get the best price guarantee within 24 hours of making the reservation and we were told the policy says you can not get this on the day of rental.
Their website and business model are all about price but they do not honor their price guarantee. If there are specific rules those should be listed on their website. We looked on the website for **** and their price is 100$ less then Priceline yet we called customer service at Priceline and they would not honor their best price guarantee because of a rule they have that is no where on their website. We are looking for the business to be honest to customers and honor what their entire business model is built on.Business Response
Date: 11/01/2022
Dear **** *******,
Thank you for contacting us regarding your rental car reservation with **** Rent a Car for Trip Number ***********.
We are writing in response to your Better Business complaint.
As we understand, you found a lower rate for a rental car on ******** and would like to claim our Best Price Guarantee. Our records show that your name does not match the reservation holder's name. To maintain the security of our customers' records, kindly provide us with the following information.
- Reservation Holder's name.
- Relationship with the Reservation Holder.
- Phone Number and Email Address used to book the reservation.
We hope to hear from you soon.
Sincerely,
Executive OfficesInitial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked a stay at this ******** **** *** in ********* ** for 12 Oct 2022 thru 16 Oct 2022 for my daughters Marine Corps graduation through Priceline's "American Forces Travel" website since I'm a veteran. I arrived on the evening of the 12th and checked in. Upon entering my room, I immediately recognized the odor of cigarettes even though it was a non-smoking room. Looking around I noticed that the room didn't look nothing like the photos with the exception of the bed. The bathroom was missing the door but hinges were in-place and the bathroom light switch was missing the cover plate. The bathroom itself looked recently updated but you could clearly see dark rings bleeding through the white paint on the ceiling, Pretty sure it was mold. The room didn't have clean towels for the shower, so I went to the local ******* so that I could take a shower. The next morning 13 October I woke up feeling awful as if I were catching a cold and roach floating in the toilet. Went to attend family day at the Marine base and noticed I felt fine while on the base. That evening I couldn't enter my room due to door lock keycard malfunctioning and while attempting to do homework I found roaches on my laptop. I wanted to leave then and there but decided to stay the night due to already paying for the room. I also began feeling ill once again and decided that I would check out first thing in the morning and go somewhere else, due to the hotel conditions. I checked out on the morning of the 14th and asked about a refund for the the remaining nights. I was told to contact the company about issuing a refund. After five days of
Priceline attempting to reach hotel management, the hotel denied my refund request and they sent an email closing the case. I feel like I was taken advantage of by both the hotel and the Priceline.Business Response
Date: 10/27/2022
Dear ****** ******,
Thank you for contacting us regarding your hotel reservation at ********* **** *** ******** for Request Number ***********.
We are writing in response to your Better Business Bureau complaint.
As we understand, you were unhappy with your hotel accommodations. We contacted the property and confirmed that you checked out two days early. We tried to request an exception or a refund but did not obtain approval. Since we value your business, we refunded the (2) unused nights for 144.94 USD. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time.
We hope you find this information helpful.
Sincerely,
Executive OfficesInitial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ******** ********. .. I purchased first class ****** Airline ticket for ******* for $694.20 on the 11th of October. I was supposed to leave from ****** on the 21st and return back to ****** on the 23rd. My trip number is 1*********7.
Unfortunately, Yesterday, the 18th of October, a snake was found in First class on board ****** air flight that landed in ******.
I called Priceline to cancel my ****** airline flight because of the snake. After a long denial, discussions and argument, they reluctantly agreed to refund me with ****** Airline ticket.
I told them that I am traumatized and as such will never board a ****** airline flight. or any other flight for now. I am very scared and traumatized to think about this snake in the air in a first-class cabin. I have spoken to Priceline severally and reluctantly the acknowledged the incident. They still maintained that to refund with Unite airline ticket. I want my refund in cash because I am no more planning to fly anywhere. I called ****** and they referred me to Priceline because they said that I did not buy from them directly.
Please help me get my cash refund.
Please I want my refund.
Thank you
******** ********
IBusiness Response
Date: 11/02/2022
Dear ******** ********,
Thank you for contacting us regarding your reservation with Trip Number 1*********7.We are writing in response to your Better Business Bureau complaint.
We are currently making attempts to resolve this issue for you. We are working hand in hand with ****** Airlines to provide the latest update regarding your refund request. Please be advised that all refunds are subject to their approval.
Please reply to this message after five (5) business, and we will get back to you as soon as possible.
We appreciate your patience while we continue to work to resolve your issue, and we're sorry for the inconvenience. Stay safe!
Sincerely,
Executive OfficesCustomer Answer
Date: 11/02/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
******** ********Customer Answer
Date: 11/07/2022
I spoke to you earlier today concerning my situation with Priceline.
I have sent so many correspondences to Priceline about all that they needed to refund me in cash. They still kept sending me emails that they do not have enough information to refund.
I called severally and each representative said something different.
The bottom line is that , they are lying to me and they do not want to refund my money in cash.
Some of the managers and representatives insisted that they have refunded it in the same ****** Airline credit.
I told them initially and severally that I never wanted the refund in ****** Airline credit but in cash.
I am still very scared to fly.
Attached is their email to me demanding more information, despite sending them everything.
Business Response
Date: 11/17/2022
Dear ******** ********,
Thank you for contacting us regarding your reservation with Trip Number 16944572517.We are writing in response to your Better Business Bureau complaint.
Our ability to assist in canceling a reservation is dependent upon the exceptions provided and imposed by our travel partners. We apologize, however after reaching out to our partner, they are not allowing any refund exceptions at this time. Since this reservation is prepaid, we no longer have access to the funds to refund you or apply them towards a new reservation.
We regret that we were unable to resolve your request to your satisfaction. Please know that we gave the matter every consideration, and we are unable to grant your request.
We hope to have the privilege of serving your future travel needs under more pleasant circumstances.
Sincerely,
Executive Offices
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