Business Profile

Travel Agency

Priceline.com LLC

Headquarters

Complaints

This profile includes complaints for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,079 total complaints in the last 3 years.
2,177 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/07/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased seats for a flight on Priceline, and was charged, but the seats weren't received on ******** Airline's end. I have been on the phone for hours trying to resolve. Priceline has no live person to help me. I get a bot on the phone, which keeps transferring me to ********, who tells me that it's on Priceline's end and they have to fix it. There is literally no one on Priceline to help me. They keep sending me to ********. They have a bot that keeps transferring me to ********, who tells me again to go to Priceline. The online chat on Priceline is a bot, when I finally get a rep, they tell me that they cannot help me. They give me a phone number and the number is the same one that automatically sends me to ********. It is a viscous circle with no resolution, leaving me with a $367.84 charge for absolutely nothing. I've paid for a service that I never received. I feel it's a scam.
Business Response
Date: 09/20/2022
Dear ********** ******,

Thank you for contacting us regarding your ******** Airlines (**) ticket with Trip Number ***********. We are writing in response to your Better Business Bureau complaint.

We apologize for the inconvenience. Our team is currently reviewing what happened to your paid seats, and at the same time, we know that it is right to refund you. We will process the refund of your paid seat cost of 328.00 USD today, Sept 20, 2022. We initiate refunds in one business day. Posting depends on your bank's processing time.

We hope to have the opportunity to regain your confidence in booking with us in the future when you have travel planning needs.

Stay safe and healthy!

Sincerely,
Executive Offices
Customer Answer
Date: 09/29/2022
I never had an opportunity to respond. I tried to navigate your site to submit info and couldn’t figure it out. I see that Priceline said they refunded money on Sept 20, however I don’t see it on my credit card to date. I used my ******* Credit Card for the purchase and submitted a dispute. ******* recently took that amount off of my card, so I’m not sure if they’re then going to collect that amount from Priceline, but I never saw a refund from Priceline. I guess it’s up to ******* to collect it? Not sure, but Priceline never refunded anything. Thanks, **********
Business Response
Date: 10/10/2022
Dear ********** ******,

We got your rejection. We received notification from your bank that you disputed this transaction. This can be the reason for you not receiving the refund from us. If the bank closed its investigation without refunding you, please take a photo of the email confirmation from your bank. Kindly attach the photo to your BBB complaint so we can further review this issue with our travel partner.

Sincerely,
Executive Offices
Customer Answer
Date: 10/11/2022
***** ********** ****** **********************
***** **** *** *** **** ** ***** **
******** *** ******* **** *******
*** **** ***** ***************************

I received a refund from ******* Credit Card for the full amount because I submitted a dispute. **********
Initial Complaint
Date:09/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Priceline.com does not honor their cancellation policy when issuing a refund. Upon arriving at the hotel we booked through them, the hotel would not refund our money. We called Priceline to resolve the issue. They would not honor our request either. $199.78 for a room we never stayed in and had to find accommodations elsewhere.
Business Response
Date: 09/14/2022
Dear ******* *******,

Thank you for contacting us regarding your hotel reservation at the ******* *** for Request Number ***********.

We are writing in response to your Better Business Bureau complaint.

As we understand, you were unhappy with your hotel accommodation. We address complaints directly with our hotel partners to ensure that future customers do not have the same issue. We contacted the property to request an exception or a refund, but we did not obtain approval since no complaints were noted during your stay. According to the Front Desk Manager, you stayed two nights at the property. Therefore, the reservation remains non-refundable.

As a gesture of goodwill, we sent a separate email with a coupon for a 20% discount for a future Express Deal booking. You must use the coupon by 13 December 2022 at 10:01 PM EDT. You can use the coupon code for a single transaction, and any remaining residual value can no longer be applied to another booking. The email will contain instructions on how to redeem this coupon.

Thank you for your time.

Sincerely,

Executive Offices
Customer Answer
Date: 09/16/2022

Complaint: ********

I am rejecting this response because:
When you had this conversation with the front office to the manager I hope they were sincere because they are relying to you from the start till the finish I have proof documentation shows I was there for 20 minutes I went up to the front office I had the complaints I told them nothing was solved they would not give me another room they would not refund my money I asked for receipt I got none now here's the documents to copies of my **** statements from my credit Union that shows I was double charged wish I had no idea because they asked me for a security posit which I explained to him I've already purchased online before I got there at the motel
I have attached a copy of my credit card invoice

Which Which clearly shows we stayed at a different hotel on the nights that they say. There is no way that I would pay for 2 hotels and stay In only one.

Sincerely,

******* *******
Business Response
Date: 09/22/2022
Dear ******* *******,

We received your rejection.

We called the hotel and confirmed that they charged you for the room and tax in error. We spoke with Misty (Front Desk Manager), who refunded the charge of 169.80 USD to your credit card today (Sep 22, 2022). You may contact your bank directly to inquire about their processing time.

We hope you find this information helpful.

Sincerely,

Executive Offices
Initial Complaint
Date:09/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Draw of transaction: 9/7/2022
Amount paid: 267.55
For: car rental in Honolulu, HI
Concern: car rental company that I was booked with (******* rent a Car) has quite literally dozens upon dozens of reviews stating that their vehicles are unsafe/unkept and that they were charged false/bogus fees. (See ****** Reviews for this location.) I tried to cancel the reservation within hours of making it based on these concerns. Priceline refuses to offer a refund. I cannot and will not use this car service and quite simply am looking for a refund on the service that I will not use.
Business Response
Date: 09/16/2022
Dear ****** *******,

Thank you for contacting us regarding your rental car reservation with ******* **** * *** for Trip Number 15066572517.

We are writing in response to your Better Business complaint.

We understand you requested to cancel your reservation due to the reviews you read about ******* **** * ***. Our records show that this booking is restricted, and we presented the non-refundable nature of this offer before submitting the request. The Important Information section of your contract indicates that this Express Deal Rental Car is non-refundable, non-transferable, and non-changeable even if the reservation is unused. Therefore, we are unable to process a refund for this booking.

We sent you a copy of your contract for your review.

Thank you for your time.

Sincerely,

Executive Offices
Customer Answer
Date: 09/20/2022

Complaint: ********

I am rejecting this response because:
The issue here is not that this is an express deal. The issue is that you offered up a rental that customer after customer says is either unsafe, dirty, or involves scam charges. It is reasonable to expect that when renting a car, there will not be false/extra undefined charges and that the car will be safe to drive. That isn’t true of this rental company. Allow me to refer you to additional online reviews in the attachment.
Note the comments — several reports across sites of extra charges not expressed in the deal, flat tire, body damage, etc.
I would argue that you misrepresented the product, both by the representative car images online and by not communciating the potential of incremental charges.
I am honestly extremely surprised that a company as well known as Priceline would find this acceptable to offer to your customers under pretense of a reasonable car rental service, and when notified of the issue, would do nothing to remediate.

Sincerely,

****** *******
Business Response
Date: 09/26/2022
Dear ****** *******,

We received your rejection.

We understand that you are concerned about the quality of the vehicle based on the reviews you read about ******* Rent a Car. However, you booked a non-refundable reservation which is subject to the terms and conditions you agreed to during the booking process. You always have the option to report any issues with the vehicle to the rental counter for them to address your concerns. Regrettably, your booking remains non-refundable.

Thank you for your time.

Sincerely,

Executive Offices
Customer Answer
Date: 09/27/2022

Complaint: ********

I am rejecting this response because:
You are still missing the point. The concern is bait and switch. You did not disclose the poor quality of ******* at the time of rental. I did not use the service and ended up renting elsewhere because of the safety and quality concerns. I am not the only consumer to have been misled per online reviews. And I am looking for my money back in the transaction of just over $260.
It’s also interesting to me that I can no longer find ******* in your express deals, so apparently someone agreed with my assessment of the company internal to Priceline.

Sincerely,

****** *******
Business Response
Date: 10/04/2022
Dear ****** *******,

Good day.

We understand that you are not satisfied with the resolution that we provided. You booked a non-refundable reservation, and it is subject to the terms and conditions you agreed to during the booking process. Unfortunately, there is nothing we can add to what we stated in our previous correspondence.

We are sorry we did not provide you with the answer you are looking for, and we thank you for your time.

Sincerely,

Executive Offices
Initial Complaint
Date:09/07/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Arrived at ****** to a rental car establishment booked through the Priceline.com website. Upon arrival, was told there no cars available and they refused my debit card.

Rental car agent said they would walk us to ******, but they were charging $250/day and also required a credit card. The agent told us there was nothing more they would do and left my daughter and me stranded at 1am in *******.

After finding a hotel, we located ****. A car rental that gas same ****** vehicle. Upon arrival, they upgraded me to a larger car at the same price.

Priceline assured me they would pay the difference, but are now balking. I want them to make good on their word.

****** ***********
**********
Business Response
Date: 09/15/2022
Dear ****** ***********,

Thank you for contacting us regarding your rental car reservation with *** **** * *** for Trip Number ***********.

We are writing in response to your Better Business complaint.

As we understand, you had to rent from a different counter at a higher rate as *** **** * *** did not have vehicles available when you arrived for pick-up. We reviewed the receipt for your new reservation with **** Rent a Car, and it shows a charge of $815.70.

The receipt shows that your new rental is for a higher car class (Full-Size Car) and a longer duration (4 rental days), and it also included additional charges for a Toll Pass ($52) and One-Way Fee ($54). We sent you an email stipulating the restrictions for booking another rental car reservation. We indicated that your new rental must be for the same vehicle class and number of days to be eligible for a refund of the rate difference.

However, as goodwill, we will issue a refund of the rate difference excluding the Additional Day cost of $147.72 and Toll Pass of $52, and we will consider the One-Way Fee of $54. Our records show that you used Paypal to pay for your rental car reservation. Unfortunately, Paypal is not processing additional refunds over the cost of the original transaction. Kindly provide us with your mailing address so we can mail you a check for $401.40 for the rate difference.

Thank you for your time, and we look forward to your response.

Sincerely,

Executive Offices
Customer Answer
Date: 09/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***********
Initial Complaint
Date:09/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased airline tickets for my elderly parents through Priceline.com to travel from ***** ****** to the ***. When they arrived at the airport in March 2022 to check in, they were informed that the Priceline agent only issued a single electronic ticket. When I contacted Priceline while the passengers were waiting to board, they informed me that it will take 10 business days to resolve. Realizing that my parents were stranded and Priceline had no interest to resolve this, I re-purchase tickets directly from the airline. I have ever since contacted Priceline almost every 2 weeks, since they promised a refund. I am told on each call that it will take 3 - 5 business days for the accounting department to resolve this issue. At this point it has been months without any progress. No follow up phone calls, email or letter to give me a status. I paid for 2 tickets, but only 1 issued. They left 2 elderly people stranded at the ticket counter without even trying to resolve this. Refund is still pending. Latest call on 9/6/2022 said to give them 7 - 10 days to work on this. I am only demanding a refund of the airline tickets, although many other costs incurred during this ordeal with Priceline. The Priceline Case #: **********
Business Response
Date: 09/19/2022
Dear *** *******,

Thank you for contacting us regarding your ******* ******* (**) ticket with Trip Number 2*********7. We are writing in response to your Better Business Bureau complaint.

We apologize for the inconvenience. Our record shows that your concern was already escalated to our Travel Services department, and we sent a follow-up today to expedite the process. You should receive a call from one of our supervisors to rectify the issue.

Once again, we are sorry for the unwanted experience. Stay safe and healthy!

Sincerely,
Executive Offices
Initial Complaint
Date:09/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a two night stay at a hotel through Priceline.com. The reservation clearly stated that there was a "Flexible Cancellation Policy: You can cancel up until 11:59 pm on September 8" (The stay was for September 9). I searched the Priceline site for their cancellation policy and could not find it, even when searching their knowledgebase. So I took a screenshot of my reservation with the "Flexible Cancellation" message clearly stated. I called on September 6 to cancel and they said I would be charged for one night according to their cancellation policy. I argued that the message on my reservation said I could cancel. They said "you should have read your contract." What contract??? I went to my Priceline reservation email...no contract. Where is this mysterious contract and why could I NOT easily find it on their website before I booked? This is Priceline's way of padding their revenues. I have pictures of my reservation as well as the transcript from my chat with Priceline (they have no phone number, of course)
Business Response
Date: 09/07/2022
Dear **** ******,

Thank you for contacting us regarding your reservation at the ******* *** ******* ***** & ****** ****** **** - ********* for Trip Number ***********.

We are writing in response to your Better Business complaint.

As we understand, you received information that there is a one-night fee to cancel your booking with a Flexible Cancellation Policy. We reviewed your reservation, and the cancellation policy stipulates the following information.

Any cancellation received within seven days before the arrival date will incur the first night's charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur a charge of 100% of the booking value (Hotel policy).

We presented this information on your contract before completing the booking process, and your confirmation email also shows the same cancellation policy.

However, our records show that we contacted the hotel today, September 7, 2022, and spoke with Adam at the front desk, who agreed to cancel your reservation without a penalty. Therefore, we processed a refund of $310.70 back to the original form of payment used to make the purchase. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time if you need to check the status of your refund.

Thank you for your time.

Sincerely,

Executive Offices
Initial Complaint
Date:09/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a reservation for 07/15 and was canceled. They agreed to refund me and till this day I have not received a refund. The account has been closed and I have asked to be reimbursed to a different card and I'm having so much trouble getting this done. I've had the bank call them on 3 way to confirm that they can not accept the refund and still they can not do it to another card. I've been getting the run around for a month now.
Business Response
Date: 09/15/2022
Dear ****** ******,

Thank you for contacting us regarding your rental car reservation with *** **** * *** for Trip Number ***********.

We are writing in response to your Better Business complaint.

As we understand, you requested that we process your refund to a different card since your bank had closed your account and could not transfer the funds to another card. Our records show that we refunded $596.40 on July 26, 2022, to the original form of payment used to make the purchase. As of this writing, we have not received the funds back from your bank for this transaction. Kindly contact your financial institution to request that they need to remit the funds to Priceline for this booking and obtain a letter from them confirming that they have processed the return. You may attach the document to your BBB Complaint for review.

Thank you for your time, and we look forward to your response.

Sincerely,

Executive Offices
Initial Complaint
Date:09/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 1st and 2nd of 2022 I tried booking a hotel room through express deals and the app was giving me an error. I then went to another travel site and booked a hotel. On the 3rd I realized I had been charged twice through Priceline for two reservations. I immediately called Priceline and explained to them of this issue as I never even got a confirmation email otherwise I would’ve known not to book again. They informed me they did see I tried booking and some of the reservations had been rejected but two had gone through. After speaking with many reps and explaining my situation countless of times and myself going as far as contacting the hotel for them since they stated they could not reach anyone at the hotel which was a lie and got them a direct extension to call. They finally reached the hotel rep and they gave the okay to Priceline to cancel and provide the refund - they managed to cancel one of the bookings. They then informed me they were having some technical issue with the 2nd reservation refund but not to worry I would still receive a refund for the 2nd room and an email confirmation of this. The rep stated they would escalate this and note all of this on their notes so I wouldn’t have to explain it all over again if I needed to call. It is now 09/06 and I’ve spoken to many reps afterwards and they informed me it was never cancelled and they could not provide the refund even though they had already refunded me for the first room. It seems pretty absurd to tell me this after the check in/out date as now that hotel room has gone to waste. I explained everything I stated above and the amount of people I spoke to. I even asked them to listen to the recorded calls where the rep reassured me ID receive a refund and they said they don’t have access to that and I would need to contact corporate. I then asked for corporate # and someone to contact and they hung up. I googled the # but I am unable to reach anyone without an extension.
Business Response
Date: 09/15/2022
Dear ******** *****,

Thank you for contacting us regarding your reservation at the ******* ************ *********** ****** for Trip Numbers *********** and ***********.

We are writing in response to your Better Business complaint.

As we understand, you were unaware that you had two confirmed bookings with us, and you requested a refund for both transactions but only received a refund for one of the charges. Our records show that we refunded $147.98 on September 2, 2022, for Trip Number *********** and $160.96 on September 6, 2022, for Trip Number *********** to the original form of payment used to make the purchase.

Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time if you need to check the status of your refund.

Thank you for your time, and we hope you find this information helpful.

Sincerely,

Executive Offices
Initial Complaint
Date:09/06/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Priceline.com in participating in false advertising, baiting and switching! I purchased an airline ticket that clearly stated on their website it included seat selection to find out later after purchase that it did not. Priceline is not willing to credit me for the extra expense that I will incur!

They also sold me trip insurance protection that would not actually cover my tickets because are in nonrefundable through the airlines.

If this isn’t illegal it should be, and Priceline.com should be ashamed of such blatantly ethical sales and marketing practices!!!!
Business Response
Date: 09/14/2022
Dear Andrea Peregretti,

Thank you for contacting us regarding your ****** ******** (**) ticket with Trip Number ***********. We are writing in response to your Better Business Bureau complaint.

We understand that you wanted a billing adjustment because of the seats and trip insurance under your ticket purchase.

Not all airlines allow you to choose your seat for free in advance. If the airline allows advance seat selection, you can usually request seats on our site when purchasing your ticket. Seat selections are not guaranteed because airlines sometimes change aircraft and must re-assign seats. If you don’t see a seat map during or after your purchase, it means we are not able to request seats in advance for your particular flight. However, you still may be able to request seats with the airline directly. Please note that some airlines offer Premium Seating for an extra fee that includes advance seat selection. Paid seating is currently available on select Airlines and may include Main Cabin Extra and/or Preferred Seats. If you do not want to pay extra for seats, you can have your seats assigned upon check-in with your airline.

Regarding Trip Insurance, it covers the passenger from unforeseen happenings. We have no licensed insurance agents, and we are unable to discuss this in detail. A detailed description of coverage was provided upon purchase. Our record shows that your trip insurance was already refunded.

We hope you find this information helpful.

Sincerely,
Executive Offices
Initial Complaint
Date:09/06/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Priceline VIP Account holder for several years now. I have made a reservation through them to ****** ****** *** *** ******* ********* from Sept 3-6 2022. I called morning Saturday to see if I could cancel or move the dates or get credit and none of these are possible. The two agents I spoke with can barely speak English and could not help me all they keep saying was that the hotel does not want to modify or willing to make any changes but when I called the hotel myself, the rude people at the hotel informed me that I should be talking to Priceline because it was booked through them. So I paid in full and now we don’t have a room. But Priceline and ****** ****** *** kept my money!!!
Business Response
Date: 09/13/2022
Dear ********* *****,

Thank you for contacting us regarding your hotel reservation at the ****** ****** *** *** ******* ******** ********* for Request Number ***********.

We are writing in response to your Better Business Bureau complaint.

We understand that you requested to modify or cancel your reservation. Our records indicate that we previously requested a cancellation and modification to the hotel but did not obtain approval. Please note that before booking, we indicated that you booked a restricted rate where cancellation or change is not an available option. We called the hotel again and confirmed that you were a no-show; however, they denied our request for a refund. We regret to inform you that this remains non-refundable.

Thank you for your time.

Sincerely,

Executive Offices
Customer Answer
Date: 09/14/2022

Complaint: ********

I am rejecting this response because: It’s not true that I am a no show I have called Priceline and the hotel back and forth several times that Saturday morning and informed them that if they could not modify the dates I will keep the reservation but I will be there the next day 9/4 but the hotel said there will not be any room available for me by 9/4 it’s either I will show up on 9/3 or loose the room and they will keep my money. First of all my reservation is 9/3 to 9/6 so 9/4 should not be a problem for me arriving the next day but this hotel and Priceline just want to keep my money but does not want to work with me!! Where is justice on that and how is a fair business deal!!????

Sincerely,

********* *****
Business Response
Date: 09/21/2022
Dear ********* *****,

We received your rejection.

Please note that although your reservation is booked for September 03 - 06, 2022, your scheduled check-in date is September 03, 2022. If you fail to show up on your scheduled check-in date, the hotel will tag you as a no-show. We reviewed the policy again, and it stated that failure to arrive at your hotel or property will be treated as a no-show and will incur the first night's charge. Therefore, we refunded the remaining two nights' charge of 310.73 USD. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time.

We hope you find this information helpful.

Sincerely,

Executive Offices

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Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

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Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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