Complaints
This profile includes complaints for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,075 total complaints in the last 3 years.
- 2,175 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10.1.22, I went online to reserve a car from ******, using my debit card. I drove to ********* ******* ************* ******* and was told did not have a confirmation, and could not rent a car. So I bought 3 tickets to take the ******* to **. Then a charge for $351.20 from Priceline for a car rental from ***** appeared on my bank statement. I called Priceline to dispute the charge and the representative said my account would be credited. Then I called my bank and disputed the charge. *** **** sided with Priceline because Priceline said I rented a car. I have copies of the ****** receipts if you need them. I am asking Priceline to refund the $351.20 as I did not get a rental car.
Business Response
Date: 01/31/2023
Dear ***** *****,
Thank you for contacting us regarding your rental car reservation with ***** Rent a Car for Trip Number ***********.
We are writing in response to your Better Business complaint.
We understand you had not rented since the counter did not have records of your booking confirmation in their system. On November 6, 2022, we received a notification from your bank indicating that you disputed this transaction. The dispute initiated the chargeback process between your bank and Priceline, which means that all communication regarding this case must be made directly with your financial institution. Due to this, we could not take any action on this matter. However, since the bank closed its investigation in Priceline's favor, please take a photo of the email confirmation or letter from them and kindly attach it to your BBB complaint so we can further review your case.
Thank you for your time, and we look forward to your response.
Sincerely,
Executive OfficesInitial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve booked through Priceline first time using app which does not even specify when using app they do not provide refunds or cancellation since covid. I had an emergency and needed assistance retrieving my money back.Business Response
Date: 01/31/2023
Dear ******* ***,
Thank you for contacting us regarding your rental car reservation with ******* **** * *** for Trip Number *********18.
We are writing in response to your Better Business complaint.
We understand you requested to cancel your reservation due to an emergency. Our records show that this booking is restricted, and we presented the non-refundable nature of this offer before submitting the request. We indicated in the Booking Conditions of your Contract that this reservation is non-refundable, non-transferable, and non-changeable (including for COVID-19) even if it is unused. Regrettably, we are unable to process a refund for this booking.
Thank you for your time.
Sincerely,
Executive OfficesInitial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/28/2022, I booked a hotel/rental car package (for a trip on 01/08/2023) through Priceline. The package was advertised on Priceline's website (in big bold green letters) as having "FREE CANCELLATION". The Priceline reference # for this trip is **************. Three days later, on 12/31/2022, I found another hotel that I liked better. Since my original package was advertised as "FREE CANCELLATION", I cancelled this package and immediately rebooked another hotel/rental car package online through Priceline. The reference # for this new trip is #**************. When I received my refund for the original package, I noticed that I was only refunded for the hotel portion of the package, not the rental car. Upon contacting Priceline, I learned that only the hotel portion of the package had FREE CANCELLATION, not the rental car portion. I felt that the advertising for this package was very deceiving. I explained that had I understood this, I would have only cancelled the hotel portion of my original package, and not rebooked a completely new package with a new rental car. Note that the rental cars in both packages were through *******. Clearly, no one would knowingly cancel a non-refundable rental car and immediately turn around and book another non-refundable rental car through the same rental company for the exact same trip. I politely explained this and requested that I be granted a refund. After being told NO, I contacted ******* simply to inquire if this was their policy or Priceline's policy. The ******* representative explained to me that ******* has nothing to do with it, and he also told me that they get a lot of phone calls from Priceline consumers with similar issues. I contacted Priceline again and asked that my concern be elevated to a supervisor. I was told that I would be contacted by a supervisor within three business days. The three days came and went, and it has been over a week at this point.Business Response
Date: 02/02/2023
Dear ******* *******,
Thank you for contacting us regarding the rental car portion of your trip reservation for Request Number *********17.
We are writing in response to your Better Business Bureau complaint.
We understand that you have concerns regarding the refund for your reservation. We reviewed the information in our system and confirmed that the cancellation policy states the following:
- This reservation is paid for at the time of booking.
- Cancel on the same day you booked, and you will be refunded in full.
- Cancel more than 24 hours before scheduled pickup, and you will receive a refund minus 100 USD.
- Reservation cannot be canceled after the scheduled pick-up time.
Our records indicate that you canceled the reservation online on Dec 31, 2022, while you booked the reservation on Dec. 28, 2022. You are no longer eligible for a full refund. Therefore, we refunded 12.52 USD (refund due after being charged a 100 USD cancel fee). We process refunds within one business day through our system. You may contact your bank directly to inquire about their posting time.
We hope you find this information helpful.
Sincerely,
Executive OfficesCustomer Answer
Date: 02/03/2023
Complaint: ********
I am rejecting this response because:The reason I escalated my complaint to the BBB is because I want to bring attention to Priceline's deceptive advertising practices. They advertise these hotel/car packages as "FREE CANCELLATION", and then in small print, they note that only part of the package is refundable. It took both myself and my husband several minutes of looking to find where this was actually disclosed. Considering I immediately booked a second hotel/car package upon cancelling my original hotel/car package (because I wanted to change my hotel choice), it is obvious that I was unaware that the car portion was not refundable. If I had been aware, I would have only cancelled and rebooked the hotel. I would never have intentionally cancelled a non-refundable car and then immediately rebooked another car for the exact same dates, in the exact same city, with the exact same rental company! NOONE would do that, and Priceline knows it. They know it, but they do not care, and they are happy to benefit financially from my error, because they can back up their position with "it's in the tiny, inconspicuous, small print that the package we advertised loudly as "FREE CANCELLATION", was not actually totally free. I would imagine this type of mistake happens to their customers all the time. How many novice travelers, elderly individuals, etc. get roped in by this? I have used Priceline many times in the past. I am one of their "VIP" members. But I will NEVER use them again. I would rather pay a little more for my hotels and rental cars and deal with a reputable company. I also respectfully ask that the BBB look into this and find out how many people have lost money on Priceline's deceptive advertising practices. Thank you.
Sincerely,
******* *******Business Response
Date: 02/07/2023
Dear ******* *******,
We received your rejection.
During the booking process, we disclosed the policy of each portion of your reservation on the contract page. Our records indicate that you canceled the reservation past the free cancellation period. Regrettably, we cannot waive the cancellation fee.
Thank you for your time.
Sincerely,
Executive OfficesInitial Complaint
Date:01/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked a hotel reservation through Priceline (PL) on 1/ 11, 2023. The stay was for 1/12-14th. Reservation# ###-###-####6. 2 hours later I was informed the meeting that I was attending was rescheduled. I called PL to cancel the reservation. I was told the hotel would have to confirm it was OK to cancel without a penalty. I called the hotel directly and the told me they would allow the cancelation with a full refund. I called PL back and made them aware. At that point the phone operator contacted the hotel, when the manager was on the phone, I was connected to the call and the manager told the operator "yes, you can cancel the reservation, no problem." I was immediately disconnected from the call. I called PL back within minutes to confirm everything was resolved and the new operator said they don't have any record of the cancelation being granted. I decided to deal with the hotel directly. After speaking with the manager again on Jan.12th, he said he will contact PL and get back to me. That night, he confirmed everything was canceled I should get refunded without a penalty. 1/16th I called PL to follow up, and again they said they never got confirmation from the hotel. They would then proceed to try to call the hotel, come back on the line and tell me they couldn't reach anyone. This continues on for a total of 7 calls I made to PL on 1/18, 1/19, 1/22- On 1/22 the conversation ended with a promise to call me the next morningat 10am, that call never happened. On 1/23 I called and ask PL for a supervisor to resolve this. The operator Nicole, told me she is more than capable to help. After having me on hold, she returns on the line to tell me a higher up supervisor "Riley" just called the hotel and spoke to the manager Peter who did not grant the cancelation. I call the hotel once again, they said no one from PL has called, Peter is not currently in and the manager on duty was due to arrive in 2hours. Still no solution offered by Priceline, now just bold lies.Business Response
Date: 01/27/2023
Dear ***** *********
Thank you for contacting us regarding your reservation at the **** ******* ********* *** for Trip Number ***********.
We are writing in response to your Better Business complaint.
As we understand, you had to cancel your trip due to schedule changes, and you obtained approval from the property to cancel your reservation without a penalty. Upon review of our records, it shows that the hotel had not processed the charges for your booking. Therefore, we refunded $380.96 to the original form of payment used to make the purchase. Refunds are processed through our system within one business day. You may contact your bank directly to inquire about their posting time.
Thank you for your time.
Sincerely,
Executive OfficesCustomer Answer
Date: 01/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:01/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Priceline.com to book a package (flight and hotel) to *** ***** for 2/23/2023. While on the site it offered a $200 credit for applying for their Credit Card. I did this. Within an hour of booking the package I cancelled it as I realized I could not pick my seats. According to their cancellation policy I was due a full refund. I booked the package on 11/14/2022. The charges to that credit card from Priceline were $413.34 and $107.96. I received a "credit" from Priceline for $100.48 that same day. On 12/11/2022 I received a $150.00 refund. So a total of $250.48 in refund/credit. This still left a total of $270.82 that should have been refunded. I called Priceline in December after receiving my first statement and requested the full refund. At that time I was told that I was due the full refund and that they would note it on my account and issue the remainder of the refund. I received another credit card statement which showed the $270.82 amount due still along with a late fee. Today I used the live chat option to try and resolve the issue. I tried for over an hour to get some answers. I was continually told by "pinky" that there were a high volume of messages that were being responded to. I asked questions and kept getting the same response. That person then noted that they could not help me but to call the land line number and asked who they were messaging with. I put in my name and they disconnected. I want the $270.82 remaining refund that I am due.
I am uploading a picture of where it says "free cancellations within 24 hours" and the hotel "free cancellation" statement as well as the email I received for the booking and for the cancellations. You can see that the time frame on the emails are less than 1 hour apart.Business Response
Date: 02/26/2023
Dear ***** *******,
Thank you for contacting us regarding your Vacation Package with Trip Number ***********. We are writing to you about your Better Business Bureau complaint.
After further review, we confirm that we short-refunded you. We truly apologize. A refund of $262.80 is processed today, Feb 26, 2023, back to your *********. The refund will be processed in one business day, and the posting time depends on your bank.
We appreciate your patience and thank you for being one of our VIP Gold Members. Please continue booking with us for your future travel needs. Say safe and healthy!
Sincerely,
Executive OfficesCustomer Answer
Date: 02/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If possible I would like to keep the complaint open until I ensure that the refund is posted to my card. Thank you so much for helping me with this situation. I tried several times to rectify it with the company themselves.
Sincerely,
***** *******Initial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Priceline changed the terms of my booking after I made the reservation. I was guaranteed cancellation and refund if the cancellation occurred 24 hours prior to check in. I did so, but was still charged for the first night.
My trip itinerary number is *************8, booked on Jan 11, 2023, cancelled on Jan 13, check in was supposed to be Jan 14.
They claimed that the policy was that it had to be cancelled 7 days prior to check in. Of course, this isn't true. It's also ridiculous because I booked the room only 4 days prior to check in, so their website wouldn't have allowed cancellation.
As I spoke with them on the cancellation day, I re-checked the policy listed on the website, and it STILL listed the cancellation for 24 hours in advance. However, Priceline sent me an inaccurate agreement that did not match their website when I made the reservation AND didn't match their current policy at the same time that they were lying to me.
I contacted customer service, and escalated the review, but their customer service has been both dishonest and then unresponsive.
I request a refund of $216.60, which I was charged in error and in contradiction to their listed policy on their website.Business Response
Date: 01/31/2023
Dear ***** ******,
Thank you for contacting us regarding your reservation at The ******* *** ******* ******* * ******** **** for Trip Number *********18.
We are writing in response to your Better Business complaint.
As we understand, you canceled your reservation the day before your check-in date; however, you received a charge for the first night. Upon review of your contract, it shows that this booking has flexible cancellation until 11:59 PM, Local Hotel Time, on January 13, 2023, and we stipulated in the Booking Conditions that any cancellation received within seven days before the arrival date will incur the first night's charge.
Our records show that you confirmed your booking on January 11, 2023, three days before your check-in date. Based on the booking date, your reservation was no longer fully refundable when you submitted your request. We also called the hotel on January 16 and 19, 2023, to request an exception; however, we did not obtain approval to issue a refund for the cancellation fee. Regrettably, the first night's charge remains non-refundable.
Thank you for your time.
Sincerely,
Executive OfficesInitial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Priceline engaged in deceptive business practices by falsely stating that I could cancel the flight for a full refund and then not following through with that.
On Friday, October 28th, I booked a flight through Priceline. Underneath my reservation, there was a note that stated I could cancel by Monday, October 31st by 10:28 pm for a full refund. I canceled my flight by clicking the link near that note on October 31st before 10:28 pm. Priceline's fare rules and restrictions clearly state "You will be able to view the specific fare rules and restrictions associated with your ticket immediately after purchase." This means the note at the bottom of my reservation stating “You can cancel this flight until [this date] for a full refund" should be valid.
I did not receive a refund and was given false information by multiple Priceline reps on the phone and on ******* DM stating that my flight had been canceled and my refund was processed. Priceline reps later said it was a technical error that caused the flight to only be canceled on their side and not United's. The Priceline supervisor left a voicemail message confirming that he had canceled the flight without confirming first whether or not I could get a refund, but indicated in the voicemail that they would continue with the process of providing a credit for the reservation.
After calling back, someone escalated the matter to get me a refund, but I was unable to get through the phone system with my reservation number after. They never called me back. I also was no longer able to access the reservation online.
This violates the ************* ******** *** which requires companies to clearly and conspicuously disclose any conditions, limitations, or exclusions to a refund or cancellation policy, and the state's Consumer Protection Act, which prohibits unfair or deceptive trade practices. This violates the *** Act, which prohibits companies from making false or misleading statements about their goods or services.Business Response
Date: 02/07/2023
Dear ***** ***,
Thank you for contacting us regarding your ****** ******** (**) ticket with Trip Number ***********. We are writing in response to your Better Business Bureau complaint.
We understand that you are waiting for your refund.
We truly apologize for the inconvenience. We requested ****** ******** to refund your ticket as we have already transmitted your monies to them. Gladly, they approved. A refund of 781.82 USD was processed by ** today, Feb 7, 2023. Please allow up to one billing cycle for this to appear on your credit card statement.
We hope to have the opportunity to regain your confidence in booking with us in the future when you have travel planning needs.
Stay safe and healthy!
Sincerely,
Executive OfficesInitial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my hotel reservation due to false advertising and safety concerns and the card the issued the refund to is non existent and not in my name. The card the refund was to be issued to us the card I booked it with. Priceline is not able to be reached now and I can’t get in touch with anybody but I need my 300 dollars backBusiness Response
Date: 01/31/2023
Dear **** *******,
Thank you for contacting us regarding your reservation at the ******* *** * ****** ** ********* ********* ********* *** for Trip Number ***********.
We are writing in response to your Better Business complaint.
As we understand, you have not received the refund for your reservation. Our records show that you paid for this transaction using ***** ***, and we successfully refunded $292.56 on January 20, 2023, for this transaction, to the original form of payment used to make the purchase. Kindly contact ***** *** for the status of your refund.
Thank you for your time.
Sincerely,
Executive OfficesCustomer Answer
Date: 01/31/2023
Complaint: ********
I am rejecting this response because:the funds still have not been received I have contacted my bank and started the process to dispute the charge. They have no documentation or evidence that the money has been refunded or had started the process of being refunded. The card I used on ***** *** was a **** ending in **** and the card Priceline refunded the funds to is a ****** **** that I do not not have I ever owned.
Sincerely,
**** *******Business Response
Date: 02/07/2023
Dear **** *******,
We received your rejection.
Our records show that you paid for this transaction using ***** ***. For additional security and to protect your billing information, ***** *** provides a different digital or tokenized to pay for your reservation. We successfully refunded $292.56 on January 20, 2023, for this transaction, to the original form of payment used to make the purchase. Kindly contact ***** *** for the status of your refund.
Thank you for your time.
Sincerely,
Executive OfficesCustomer Answer
Date: 02/07/2023
Complaint: ********
I am rejecting this response because:I have spoken to apple and they said the issue is on your end and that I could provide the correct card number to your customer service rep and the refund can be sent there once again, the issue is on your end and needs to be corrected by Priceline. And again I have contacted my bank to dispute the charge
Sincerely,
**** *******Business Response
Date: 02/16/2023
Dear **** *******,
We received your rejection.
For security purposes, we must process the refund back to the original form of payment. Kindly send us documentation from ***** *** showing they did not receive the refund for your reservation, as our system issued the refund to the number we received from ***** ***.
You may attach the file to your BBB Complaint.
Thank you for your time, and we look forward to your response.
Sincerely,
Executive OfficesInitial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were issued a credit through Priceline for a ******* Flight, due to cancelling a flight for reasons related to COVID.
This is the language in the email that we received about the credit:
******* Travel Credit Guidelines:
....
• Exchange and travel must be completed within one year of original date of issue
.....
I assumed that they meant the original date of issue of the credit (January 24th, 2022). They are saying that they meant the original date of issue of the ticket (Nov 12, 2021).
This is not clear. Nowhere in the email does it mention an actual date for the expiry of the credit.
I have been trying to call and book new flights for months, but they are refusing to allow us to use the ~$1180 USD credit saying that it is expired.
They keep saying that the policy is that the credit must be used by one year from the original date of issue of the tickets. But the email that they sent me doesn't specify that. In the email that they sent - the section under "******* Credits" says the "original date of issue", which I assumed to be the date of issue of the credit. It doesn't say "date of issue of tickets". The policy isn't clear. They should include the ACTUAL date that the credit expires. This is trickery.Business Response
Date: 02/07/2023
Dear ***** *******,
Thank you for getting back to us regarding your ******* (**) ticket with Trip Number 4*********4. We are writing in response to your Better Business Bureau complaint.
We understand that you wanted to have a refund or a store credit.
Our record shows that you purchased the tickets on
Friday, Nov. 12 2021 7:36 PM, is when the tickets were issued. In Jan 2022, we received your request to convert the ticket to a travel credit. With the approval from **, we change the tickets to travel credits and provided the rebooking guidelines set by *******. One of the guidelines was the ticket validity which states that "Exchange and travel must be completed within one year of the original date of issue".
Unfortunately, your tickets are already expired. We regret that we are unable to proceed with either of your requests.
We appreciate your time. Stay safe and healthy!
Sincerely,
Executive OfficesInitial Complaint
Date:01/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/8/2023, I made a hotel reservation (Priceline trip # **************. Confirmation # *********) through Priceline App, and pre-paid in full amount of $1186.98 which has been confirmed by Priceline Agent(Shirley), However, there is a mandatory fee of $258.30 upon Check-in by ***** at the **** ****** which is not disclosure when I reserve the room. I agreed to pay the hidden charge and request Priceline to reimburse the difference. I have been contacted Priceline 4 times, everyone told me nothing that priceline can do. Please help.Business Response
Date: 02/02/2023
Dear ******* ***,
Thank you for contacting us regarding your hotel reservation at the ***** ** *** **** ****** for Request Number *********16.
We are writing in response to your Better Business Bureau complaint.
We understand that you have a concern regarding the hotel's charge for your prepaid reservation. We called the hotel and confirmed that they charged you mandatory fees, wand are charged to guests checking in at the property. Since we value your business, we refunded 258.30 USD. We process refunds within one business day through our system. You may contact your bank directly to inquire about their posting time.
We hope you find this information helpful.
Sincerely,
Executive OfficesCustomer Answer
Date: 02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ***
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