We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

I Love Dooney.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for I Love Dooney.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

I Love Dooney.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on I Love Dooney website on 6/17/25, less than 24 hours later, I realized I ordered the incorrect items for a birthday present and wanted to cancel the order and purchase the correct items. Customer service stated the items have already shipped, however, the tracking number states the shipper has not received the items and only a label has been printed. I contacted *** and they verified that they have not received the items for that tracking number. I Love Dooney will not cancel the order so I can place an order for the correct items, but they stated I can return the items once received and then do another order. If I do that, I will have paid for shipping once, a return fee and then pay for shipping again on the next order. Seems like the company would like to work with their customers and keep them happy, so they continue to buy from them, but that is not the case and as much as I like the products, I will no longer order from a company with horrible practices. I will definitely be taking my business to another company that values their customers.

    • Initial Complaint

      Date:05/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on May 6th 2025 for 2 items for a total of 139.85 *** through ****** which came to 201.77$ ********. My order was paid in full and processed on that day May 6th 2025. Now today on May 13th 2025 they have charged me again the 139.85 *** which comes to 201.77$ ********, when I have already paid and received one of my items and the other is to be delivered today. Now they have no explanation as why I have been charged twice for the same order and it had yet to be reversed. I would like my funds to be returned because I already have paid for this order and shouldn't be charged twice for the same order I have already paid for.

      Business Response

      Date: 06/24/2025

      Your order was placed and processed through ******. ****** is charging your actual credit card. Our end shows the original authorization for the order of $139.85 (***). The items shipped out separately, so they were charged separately. One item was for $97.91 (UDS) and the second was $41.94 (***). We did not charge you twice for this one order. The pictures you sent also show that some transactions are authorizations and have been put back into your account. 

      Please review and verify the authorizations and charges from your ****** account. 

    • Initial Complaint

      Date:05/06/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I strongly advise caution when considering making a purchase from this company. Their business practices have been deeply disappointing. I recently placed an online order, but due to a glitch on their website, part of my address was omitted making this package undeliverable. I contacted them immediately via email, but by the time I received a response the next morning, I was told that the order could not be modified because it had already shipped.

      However, upon checking, the item had not actually shipped—only a *** shipping label had been created. Despite this, both email and phone support insisted nothing could be done, and one representative even advised me to resolve the issue with *** directly. Unfortunately, *** was unable to assist, as they had not yet received the package.

      To make matters worse, the company expects me to pay out of pocket to resolve a problem caused by their system, in addition to having already paid for shipping—since they do not offer free shipping. When I requested to speak with a supervisor, I was left on hold for 15 minutes before being sent to voicemail.

      This experience reflects a serious lack of customer service and accountability. I would not recommend doing business with this company.

      Business Response

      Date: 05/21/2025

      Thank you for your order with us. We are sorry to hear of your experience. The order had already been processed and sent out when we heard from you. The order was processed to the address entered and confirmed when the order was placed online. *** did have your apartment number and was able to deliver the package. The delivery photo provided by *** shows the Apt # on the door. 

      The delivery photo can be viewed on the *** website with your tracking number and postal code. 

      If you wish for us to provide further detail or if you have any questions, please feel free to contact us via email ([email protected]), Chat with us (****************), or give us a call at ###-###-#### M-F 9am-5pm est. 

       

       

      Customer Answer

      Date: 05/21/2025



      Complaint: ********



      I am rejecting this response because:

      When I contacted customer service *** had NOT received my package. You made me go through an awful experience due to your unwillingness to correct your mistake. Yes, the package was received however my shipping label did not have my complete address. I was fortunate enough that the *** driver recognized my name. *** saved the day. You did nothing! 



      Sincerely,



      ***** ********

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned 2 unpackaged/never touched handbags within 30 days of purchase. The bags were received by the company on 4/10/25 and they still have not issued the refund back to my account (>$500).

      Business Response

      Date: 06/03/2025

      This was an order placed on Dooney****. Order # ********** was refunded for an adjustment price on 3/20/25, then refunded for the returned items on 05/07/25. The refunds were processed to the original form of payment used on the order, a ********** from ********.

       

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a purse on Jan 2 and in my haste did not notice the auto fill had went to my old address upon checking out. When I got the email confirmation is when I realized that the address was wrong and needed to be changed. I was told via chat that I could not change the address and also via email that they were sorry and the order cold not be changed! This is still the SAME DAY! I was told that I could return the purse once received (HOW?) if I was unhappy about the product. I explained that not only did I not live at the address for the past 5 years at least I dont' know the people who now do. Their email actually said there was nothing they could do not even to cancel the order and let me repurchase the item.
      I know logistics. If you are the shipper, you can redirect a package to a different address or even have it held for pickup but they just flat out would not help me and lied to me.
      I know they lied to me because I got confirmation of shipment the NEXT DAY! There was absolutely no effort made.

      Business Response

      Date: 03/03/2025

      Unfortunately, we are unable to open an investigation into the whereabouts of your package because your order was shipped and delivered to the address that was entered and confirmed when your order was placed.  *** has supplied us with a photo as proof of delivery.

      Customer Answer

      Date: 03/07/2025



      Complaint: ********



      I am rejecting this response because: as clearly stated in my original complaint, your company forced the order through to the wrong address knowing you could have either cancelled the order or as the shipper rerouted the shipment to the correct place. Terrible customer service. 



      Sincerely,



      ****** ******

      Business Response

      Date: 03/21/2025

      We will process a refund for the customer as a one courtesy. In the future we suggest the customer please confirm the information entered in is correct before completing the order. 

    • Initial Complaint

      Date:01/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 ********** ** ******* handbags. I received * ******* bag and * ******* bag. I contacted the company. The return seems like a huge hassle (you have to pay for shipping then they examine the purse and decide if they are going to refund you), so I contacted ILove Dooney and explained I received the wrong item, sent them a photo of the ******* bag and asked to repurchase another ******* bag for the same price I paid along with free shipping (since I paid shipping the first time around). I have sent 5 emails with absolutely no help. I then requested a supervisor and she told me to purchase the new purse and email them the order number and they would reimburse me the difference in the cost of the purse plus shipping. Another 3 emails later and NO response. I have called again, and no help. I have now bought an additional purse all because of their error. I did not order an ******* purse, I orderred 2 ******* purses.

      Business Response

      Date: 02/24/2025

      We did refund you the difference on your order, ***********. A total refund of $41.90 (the difference of the item and the original shipping and tax) was processed back to your credit card on 1/14/25 & 1/16/25.

      Customer Answer

      Date: 02/25/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *******

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made an order November 17th, for a total of $133.42, order # ***********. They shipped out the items on November 19th & 20th. In one of the shipments I received the wrong colored item and they made it impossible to fix the problem. They don't exchange and after many emails, they responded that they would refund the cost of shipping it back to them and for the repurchase. But I don't trust them to do this so I moved on from that because of the hassle and hoops they make customers go through and I needed the item as a gift. But the second shipment was missing the wristlet bag. First they needed a couple of days to investigate and now they need one-two weeks to investigate the fulfillment warehouse's second error of not placing an item in the shipment. This was a week ago on the 2nd of December when I last heard from them. I feel they are stalling and intentionally not helping resolve the issue in a timely manner. It's been weeks and I don't have the bag or the money back. I wrote that I would be filing a complaint with you and still no response. I was fine with a replacement but they don't do that as I was told in both cases.

    • Initial Complaint

      Date:12/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 purses and 1 key fob from I Love Dooney on 10/27/24.
      I received the order around November 7, 2024. The key fob was not in the box that I received. I contacted them on November 7th via email. Did not get a response back. Contacted them again on November 10th, they responded by asking if the box was in good shape or damaged when it arrived. I told them good shape. Never heard a word again, until I emailed them on November 12th. They emailed back stating they have to open an investigation, and it will take 1 to 2 weeks. I waited the 2 weeks, emailed them again on November 30th, stating that it is past 2 weeks. No response email. I called them on December 4th. The agent stated she will escalate this issue and someone will contact me within 24 to 48 hours. That has passed and no word. I have ordered thousands of dollars of purses from this company in the past 3 to 4 years, with absolutely no issues and for them to do this for a $17 item is ridiculous. I am asking for them to send me the "Luggage Tag Key Fob" that was missing from my order of October 27th! The case number for this issue is ******.

    • Initial Complaint

      Date:12/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for Black Friday. When I would press track shipment, “page not found” would pop up and it inhibited me from knowing what time the package would be delivered. I sent proof of this as well. The item was delivered at 11:54am on the 5th of December which I found out from *** because I never received a delivery confirmation email. *** has a picture of two packages in a corner that “verifies” I received my order. That is not my hallway nor does it have any identifying markers (address, front door,etc) to show it’s my building. I am in a multi unit, multi apartment complex and everything is designed the same. I’ve asked neighbors and checked with the other buildings near. I’ve forwarded a police report that I completed as well. Police report number: *********. I love dooney refused to investigate because the picture showed the package was delivered but actually was misdelivered.

    • Initial Complaint

      Date:08/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to immediately cancel an order I placed but did not have the option. I immediately emailed the help email address for assistance and was informed of self service option which the website does not truly offer to customers. When I replied back of no option 2 days later I receive email that they cannot cancel the order because it has shipped. Now when I try to return the product I am being charged $10.00 my total refund would be $34.10 for an item that I paid $63.82. I Love Dooney is trying to hold a customer accountable for a flawed system and customer service.

      Business Response

      Date: 09/23/2024

      We responded to the customer via email regarding the cancellation request. We advised that the item was not able to be cancelled and we sent a return label, we also waived the return label fee as a courtesy. 

      The customer's ******** account was refunded 08/30/24. 

      Customer Answer

      Date: 09/23/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *********

    I Love Dooney.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.