Business Profile

Security Systems

Safe Home Security, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

519 total complaints in the last 3 years.
224 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My contract ended March 26, 2025. I gave them 3 certified letters explaining I was not renewing my contract before contract expired. They have not taken me out of the system and everyday when I leave my home I get emails that my system was not set. They do not come take equipment out . They have not taken me out of their system. I want the contact to stop. i had a very bad experience with them in September 2023 . For a whole month I could not get a service techican out to stop a beeping noise that was going off every few minutes, From the time of my service they did not have a techican in the state of **** but they failed to inform me of this at time of sighing my contract. I am 82 years old I cannot deal with such stress also I cannot afford the system any longer. Thank you.
Business Response
Date: 05/22/2025
*** *** ********* ** ******** * ***** *****
Safe Home Security is in receipt of the complaint submitted by *** ***** ***** regarding the status of her service cancellation.
*** ***** expressed concern that her service had not been properly canceled, as she continued to receive alerts indicating the system had not been armed upon exiting her home. Upon investigation, we found that while billing for her account ceased in March 2025, the cellular communicator through our monitoring partner, *********, was not successfully deactivated at that time. As of today, May 22, 2025, these alerts have been terminated, and the client will no longer receive status notifications from the system.
*** ***** closed her complaint with the BBB and indicated that her reason for cancellation was due to financial hardship. In an effort to assist, this matter is being referred to our Senior Account Executive, Rebecca P******, who will explore any potential options to make our services more affordable should *** ***** wish to resume them in the future.
In the meantime, this communication serves as formal confirmation that *** *****’ account with Safe Home Security has been closed.
We respectfully request that this complaint be marked as resolved.
Sincerely,
Princess B***
Manager, Retention
Safe Home Security
Initial Complaint
Date:05/07/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Safe Home Security (Safeguard America) due to serious contractual misconduct, deceptive practices, and improper credit reporting that caused financial and reputational harm.

In March 2021, I signed a commercial contract with Safe Home Security for the installation and monitoring of a security system at my business. They never installed equipment, never activated service, and provided no monitoring. Their own representative, Peter ********, admitted in writing that no services were delivered. I waited over two months, during which my business remained unsecured. I canceled the agreement in May 2021 — which they acknowledged.

Despite never providing service, Safe Home Security reported a $1,679 balance to ******** which they later increased via email to $2,534.52 — without any breakdown or invoice. Their representative, Deanna E******, then asked me to sign a new contract with the same terms in exchange for waiving the balance. This confirms the original contract was unenforceable and demonstrates clear bad faith.

They also attempted to enforce a 3-day cancellation policy from an unrelated residential agreement — with the wrong address — which was never applicable to this commercial contract. They are now improperly mixing both agreements in an effort to justify billing for services never rendered.

They breached multiple sections of their own contract (Sections 2, 3, 6, 10, 14, 20, 38), making any continued billing or reporting unjustifiable. I filed disputes with ****, ******** and the ** *** ** ******** *******. Numerous ****** Reviews show this behavior is part of a larger pattern.

Requested resolution: Close the account, waive the balance, remove all credit reporting, and confirm that all billing/collection activity has ceased. I have full documentation to support my claims and request that the BBB take action to hold this company accountable.
Business Response
Date: 05/15/2025
Safe Home
has never received a cancellation from *** ****** in writing either by email,
text, or in writing which is protocol. As a gesture of good faith we will
release the client from any further contractual obligations. If there are any
further questions please call Jevaun P******* at ###-###-####
Customer Answer
Date: 05/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ******
Initial Complaint
Date:04/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company keep sending correspond to my address. I have sent mail back but they continue to send it. I told them I don’t owe this and I am not paying this and to stop sending mail to me but they continue to.
Business Response
Date: 05/08/2025
Response to BBB Complaint ID ********
We at Safe Home, we have previously addressed this matter with *** **** in connection with BBB Complaint ID ********, submitted in February 2024. Our position remains unchanged.
Safe Home offered to service *** ****’s system; however, when our technician arrived for the scheduled appointment, *** **** declined the service. She subsequently informed us that she had engaged with another provider and wished to cancel her Safe Home account. While we respect her decision to pursue service elsewhere, doing so does not nullify the terms of her contractual agreement with Safe Home.
As communicated in our prior responses and discussions with *** ****, the outstanding balance on her account remains due. Should she have any further questions, we ask that she contact our Collections Department for assistance.
Customer Answer
Date: 05/08/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

****** ****
Customer Answer
Date: 05/08/2025
I told the company to stop sending me correspondence . I don’t owe them because they could never get the system to working . They did send a tech without letting me know and I was headed out and couldn’t be home . They just don’t like I went to another company because their system kept gelling . They can send bill or whatever they want to a collection agent but don’t send to my address any longer.
Business Response
Date: 05/09/2025
Please refer to our previous response, our stance remains the same.
Initial Complaint
Date:04/28/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After numerous issues with our control panel for the home security panel, specifically was very glitchy and sometimes would not arm, we contacted Safe Home for support and were repeatedly told that we had their most advanced system and that there was nothing else that they could do for us. After 4 years of the same service we finally decided to go with a more reliable system.
Business Response
Date: 05/08/2025
The final invoice is attached, to make the final payment please contact out billing department. Once the final payment is posted to the account, we can move forward with the cancellation.
Initial Complaint
Date:04/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to resolve this issue with the company and was told they reviewed the phone calls and correspondence regarding this account and they were in violation because they didn't tell me this was a contract. I get a letter the end of March saying they have sent me to collections. And they didn't have to inform of the contract in 2018. The tech who came out to install my system gave me a tablet to sign and when I asked him what I was signing he said it was just to let his boss know he performed the work. He also put I. A fraudulent email address in there. They auto renewed me when the service was flipped to 3G again I was not informed that I was entering into another contract. I had a tech come out because I was having trouble with my unit and he said the panel was bad. We could smell a burning g smell every once in a while. I didn't hear anything back so I requested cancelation of the service in October of 2023. I was told then I had one more year on the contract. My daughter in Law called for me in January and they told her I still had one more year remaining. That's when we had the investigation done on the account and was told that they would cancel it due to the fact I was not informed that I had entered into the contract. Now they have turned me into collections and I feel like I have been taken advantage of. I want the contract terminated and this taken off of my credit.
Business Response
Date: 04/28/2025
Response to BBB Complaint ID ********

Safe Home Security acknowledges receipt of *** ****** ******** complaint and request to cancel her service with us.
After careful review of *** ******** account, we find that she has been a customer of Safe Home Security since 2018. On January 7, 2021, *** ****** renewed her agreement for an additional 60 months to facilitate a necessary 3G communication upgrade. The upgrade was completed the same day. It is important to note that the renewal agreement was signed electronically using the email address ******************* — the same email address used for her 2018 original contract.
In her complaint, *** ****** cites a need for new upgraded hardware but expresses an unwillingness to pay for it, which appears to be the primary reason for her request to terminate the relationship with our company.
To resolve the matter, Safe Home Security is offering the following resolution:
A free panel upgrade in exchange for a new 60-month agreement.
Additionally, *** ****** qualifies to have half of her past due balance of $289.00 waived as part of this offer.
Should *** ****** decline this resolution, the full past due balance of $289.00 will remain owed, along with the remaining financial obligations under her existing agreement.
We look forward to *** ******’s response via your platform.
Customer Answer
Date: 05/04/2025

Complaint: ********
I Don't want to get a upgrade for another 5 years. I am willing to pay the one half of the past due amount. I also would like to have my panel fixed so I can use my system. I pay 10 dollars a month for a warranty. I have not been able to use my alarm for a long time due to a smokey smell coming from it every once in a while. The tech came out and said it needed to be replaced.

Sincerely,

****** ******
Business Response
Date: 05/09/2025
Response to Complaint #******** – ****** ******
Thank you for the opportunity to respond.
It appears there may have been a misunderstanding regarding the resolution we initially offered to *** ******. To clarify, we did offer to allow *** ****** to pay only half of her past-due balance provided that she renews her monitoring agreement for an additional 60 months. This arrangement is designed to make the resolution more affordable while ensuring a continued service relationship.
However, as *** ****** stated in her complaint that she does not wish to renew for another five years, the original offer does not apply under those terms. Without the renewal, the full past-due amount remains due before we can schedule any further service visits, including the panel replacement.
We certainly understand *** ******’s frustration and remain open to working with her on a resolution that meets both her needs and the requirements of our service policies. Should she choose to move forward with the renewal option, we will honor the original offer.
Sincerely,
Princess B***
Retention Manager
Safe Home Security
Initial Complaint
Date:04/22/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April of this year 2025 I got in touch with home safe security to end the contract which ends in May 2025. I was told in order to do that. I need to either email them or send a letter in. I did both on April 11, 2025.They insisted that they have a rollover policy and that they want to keep us on the contract for another five years they claim we have two contracts. We have both original contracts and there’s nothing states about rollover. I see they are constantly trying to steal from others would you please helpus with this matter? Our final payment will be of May 2025 $45. They have threatened me with putting this on our credit report. They are obviously taking advantage of other people. Please help and thank you for your time ***********.
Business Response
Date: 04/28/2025
Response to BBB Complaint ID ********

Safe Home Security acknowledges receipt of *** ***** ******’s complaint submitted via your platform.
In her complaint, Ms. ****** states that she contacted our office in April 2025 to request cancellation of her services. Our representatives explained at that time that, according to the terms of her agreement — specifically Section 3 — the following applies:
3. MONITORING: Company agrees to provide monitoring service for a period of months from the above date. This agreement shall automatically renew without action by either party under the same terms and conditions for successive periods equal to twelve (12) months unless either party gives to the other at least sixty (60) days written notice, prior to expiration date, of intention to terminate this Agreement upon any expiration date.
Since we did not receive written notice of Ms. ******’s intent to cancel at least 60 days prior to her agreement’s expiration date of March 6, 2025, her account has renewed automatically in accordance with the contract terms.
At this time, Safe Home Security considers this matter resolved and respectfully requests that this complaint be closed.
Customer Answer
Date: 04/28/2025

Complaint: ********

I am rejecting this response because:

When I did agree to a second 5 years I told them then that I wanted it cancelled after then.At one time I called to get it canceled due to finances and she told me basically I was stuck until May 2025. When I made my payment last month I told the girl on the phone I had one more month and she said to write or email them and stated why I didn’t want it no more. I did both! And they’re constantly late sending me the monthly bill to make me late on payments. So they already knew numerous times I wanted it ended. I have ****** problems had to pay $700 for a CT scan on my ******* and am ready to retire soon on a low budget. I don’t need these financial problems.

Sincerely,

***** ******
Business Response
Date: 05/09/2025
Response to Complaint #******** – ***** ******
Thank you for the opportunity to respond.
We would like to clarify that Ms. ****** is not under a new 5-year agreement. Per the terms of the existing contract, her agreement automatically renews on a year-to-year basis after the initial term is fulfilled, unless written notice of cancellation is received in accordance with the agreement 60 days prior to her May 19th, 2025 end date.
Our records confirm that Ms. ****** was advised of this when she inquired about cancellation. Her current renewal term is scheduled to end in May 2026, at which point the letter she has provided will suffice for closure at that time. We have documented her intent and will ensure the account is not renewed beyond that date.
We understand and sympathize with Ms. ******’s financial and medical concerns and regret any stress this situation has caused. We are willing to work with her to ensure billing is accurate and timely moving forward and encourage her to reach out if she needs assistance setting up reminders or electronic billing options.
Sincerely,
Princess B***
Retention Manager
Safe Home Security
Customer Answer
Date: 05/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

At least I have proof of the date and already written a statement to close account in one year. Won’t get stock in their liters no more. And am still waiting on that paper contract I never got since April 22 and never even seen the pdfs of the contract until then either.

Sincerely,

***** ******
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safe Home Security, has been fraudulently charging me for services, I have not had since 2019. Over the years I have paid nearly $1000. The business is supposed to provide alarm monitoring services, to include video monitoring and emergency responder notification. I have not had services in over 6 years. However, the company will not stop the billing.

I contacted their customer service today April 15, 12:53pm and asked for the billing to stop. Penelope stated she couldn't stop the billing. I selected the option to speak to someone about canceling or moving services, however, the person who answered gave me the run and around and repeatedly stated she could not.

I repeated asked why. she said a needed to contact a debt collector. I stated I do not need to contact a debt collector for canceling billing for services I haven't received for 6 years.

The billing is fraudulent, and the company knows there hasn't been any monitoring and video services provided for years. No, the company has not failed to resolve this issue. The current balance is
Business Response
Date: 04/22/2025
In response to BBB complaint: ********

We have attempted to reach out to the client numerous time
to no avail. This account has been sent to ********* *** ********. Please
contact the Collection Agency for any disputes. Close Complaint.

Jevaun P*******
Managing Director of Sales and Service
Safe Home Security
**** ****** ***
*********** *** *****
************* *****
****************************************
***************************
Customer Answer
Date: 04/22/2025
The response is not true. The company has only sent billing invoices. Not once have they reached out to me. I have no services from them, however, they fraudulently continued to bill.
They made no reference to that in their response.
Customer Answer
Date: 04/22/2025

Complaint: ********

I am rejecting this response because: Their response is untruthful. I was never contacted only billed for fraudulently charges.

Sincerely,

****** *****
Business Response
Date: 04/24/2025
Please refer to our previous response, we have nothing further to add.
Initial Complaint
Date:04/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife (******* ******) and I have been trying to cancel service for several years. Back in 6-2023 I sent a text message to cancel service. I did not know that spell checked changed the word. Then after noticing they were still taking funds out of the bank i sent an e-mail to them requeating stop service. This e-mail had all the required information for cancelation. They continued to take payment from our bank. Sent another email. Finally, i put a stop payment to this company at the bank. Then they send me a bill agian. I called on 3-20-2025 and sent another e-mail of cancellation. I talked to Keven R*** (ext. ****) who talked to his supervisior. I was told that the account should hVe been closed as of 6-2023. There should be no billing from that date. And was tranferred to a diffetent department to finishe out anything else. I get a bill a bit latter claiming we owe money. I call back talk to Chonie 4-5-2025. Who transferred my to there survey. Call back and talked to Saije. She claim the account was almost closed and to give it a few more days. Called 4-16-2025. Still clauming we owe. Here is Keven R*** e mail. ***************************** I would like to not pay this company another penny. They.have collected money gor years with no service provide at all. Back in 2023 they wanted to upgrade equipment and that is we canceled . So getting billed and not having any service. I would like the account closed with no payment owed. $0 balance. Maybe get a couple of years back payment.
Business Response
Date: 04/22/2025
Subject: Response to BBB Complaint ID ******** – ****** ***** (******* ******)
Safe Home Security is in receipt of the complaint submitted by Mr. ****** ***** (******* ******), regarding his request to cancel service. We appreciate the opportunity to respond.
The client’s reason for cancellation, as stated in the complaint, is that we offered an upgrade they did not wish to accept. However, simply declining an upgrade does not meet the criteria for contract cancellation.
According to our records, the first indication of a cancellation attempt occurred in June 2023, when the client emailed our customer support team with a vague message stating, “concerned service please.” Our representative promptly responded to this message requesting a call back to further assist; however, the client did not follow up with the representative.
Subsequently, the client was informed by four different representatives on follow up call ins that the original message did not constitute a valid cancellation request. Each representative provided the appropriate cancellation email address and encouraged the client to submit a formal written cancellation request in accordance with our policy.
A valid written cancellation request was finally received on March 20, 2025. As the client’s current alarm monitoring agreement is on a month-to-month basis, the terms specify that any cancellation notice will take effect after a 60-day period. Therefore, the client’s account is scheduled to be canceled between March 20, 2025, and May 20, 2025.
Based on the above, Safe Home Security considers this matter resolved and respectfully requests that the complaint be closed.
Sincerely,
Princess B***
Retention Manager
Safe Home Security
Initial Complaint
Date:04/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had Safe Home Security when we lived in ****,******* but we sold our home in 2023. At that time I wrote them a letter and asked to cancel our service due to the sale of our home. They told me to leave the equipment behind in the house in case the new owner would like to continue service, so I did. I had signed a contract so they would not allow me to cancel. So from November 2023 to January of 2025 I paid for service I wasn’t getting. I talked to them many times about why I should have to pay for service I had no equipment for because I was told to leave it behind when we moved back to ********** *****, with no resolve. So, I decided to pay the contract off early. In the summer of 2024 I had finally paid the contract in full (contract was suppose to end January 2025). February of 2025 I started to get billed for the service again, so I called to ask them to check their records and they would see that I paid the contract off early and with the check I sent I asked them to close my account-to cancel the service I paid $50.00 plus dollars a month for nothing. I was told that they never received that request, yet they cashed my check, so they automatically are charging me another year extension on contract! I haven’t paid it because I didn’t authorize it, so now they want $219.97, that includes late fees. I have had it with this company! They do not understand what cancel means and I am tired of them trying to intimidate me into paying for a dead horse. I just want them to leave me alone and stop billing me for something I didn’t agree to. Please can you help me?
Business Response
Date: 04/22/2025
Response to BBB Complaint ID ******** – ******* *******
Safe Home Security is in receipt of Ms. ******* *******’s complaint requesting cancellation of her account, citing her relocation from her home in ******* in 2023.
While we understand Ms. *******’s current circumstances, it is important to clarify the service history on her account. The client initially submitted a written cancellation request in November 2018. However, she subsequently accepted a retention offer in January 2020, entering into a new 5-year agreement with Safe Home Security.
In April 2024, Ms. ******* made a substantial payment of $370.90; however, this payment was not accompanied by any verbal or written request to cancel service. As no cancellation notice was provided at that time, her contract automatically renewed for one year in January 2025, as outlined in the terms of the agreement.
That said, we are willing to make a reasonable accommodation. If the client can provide documentation confirming the sale of her ******* residence, we are prepared to cancel the account penalty-free at this time.
We look forward to Ms. *******’s response through your platform and hope to resolve this matter amicably.
Sincerely,
Princess B***
Retention Manager
Safe Home Security
Customer Answer
Date: 04/23/2025

Complaint: ********

I am rejecting this response because:We were in the new contract of five years when we sold our home in *******. I did what the contract said, I hand wrote a letter to Safe Home Security at that time in 2023 to cancel service because of the sale. I also called and talked to an agent, and at that time I was told to leave the equipment behind for the new owner. Then I started receiving statements to pay until contract was paid off. I made two big payments, paying six to seven months at a time, plus phone conversations with agents of SHS. On November 10, 2023, I sent a check for $373.93 and on March 28, 2024 I paid $370.93 to pay off contract and close account. I would not have sent the last payment in without a letter stating that I no longer owed them anything and to cancel my contract! I did not hear a thing from them until February when they sent me a new statement saying I owed for February! I called and talked to a couple of agents and was told they would get back to me. What do they not understand about the word CANCEL? As for proof of sale of our home in *******, through moving twice since 2023 I have lost most of my files, but I was told that SHS got a hold of the new buyers to see if they wanted to continue service with the equipment that I have now paid for in full. Right now I am trying to deal with my husband, of 57 years, passing away. I am stressed enough, but I think they got more than enough out of me and I don’t feel like I owe them any more.

Sincerely,

******* *******
Customer Answer
Date: 05/07/2025
While I was in the hospital my son got a copy of the filing of the sale stating new person’s name, and dates. They sent it to the company or BBB. So with that done I am hoping for the closure of this account with Safe Home Security. Thank you for your help with this situation.

Business Response
Date: 05/07/2025
RE: BBB Complaint ID ******** – Response to Rejection

Dear Ms. *******,
We appreciate your follow-up and sincerely extend our condolences on the recent passing of your husband. We understand this is a very difficult time, and we want to be as supportive and respectful as possible while working toward a resolution.
After reviewing your account and the details you provided, we acknowledge your efforts to communicate with our team and your payments made toward the agreement. However, in accordance with the terms of the contract, in order to process a cancellation penalty-free due to the sale of your home, we require documentation confirming the sale. This is standard policy to ensure contract obligations are concluded appropriately when a customer no longer resides at the protected property.
At this time, we have not received documentation supporting the sale of your home in *******. Without this, the contract remains in effect, and per its terms, the account remains responsible for the subsequent 12-month renewal term.
We understand you mentioned having misplaced your documents due to multiple moves. If you’re able to obtain any form of verification of the property transfer (such as a closing disclosure, real estate agent confirmation, or title transfer), we would be happy to review it and proceed with closing the account without penalty.
We appreciate your past payments and communication and remain open to working with you toward a fair and final resolution.
Sincerely,
Princess B***
Retention Manager
Safe Home Security, Inc.
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:04/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Obtained new home security services. New service provider sent in advance the certified letter to cancel and they refuse to cancel my contract.
Business Response
Date: 04/22/2025
Responding to BBB Complaint # ******** Customer owes final
buyout. We haven't received payment since April 2022

please contact the name below to resolve this matter and get
your credit report updated.

Jevaun P*******
Managing Director of Sales and Service
Safe Home Security
**** ****** ***
*********** *** *****
************* *****
****************************************
***************************

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Safe Home Security, Inc. is NOT a BBB Accredited Business.