Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will do my best to explain the problem. Not long ago, a large amount of cash was misappropriated from me. IBKR, didn't have anything to do with that, as far as I know. However, I recently received email alerts that I was getting dividends payments. I logged in and found it to be a paper trading account. Well. Those aren't re, so I was about to disregard the message. But, paper accounts, don't use any real money. And receiving dividends is like getting a deposit into your account! I also noticed one very large withdrawal. References to sub accounts. Cash held in account. And nothing in my statement said"simulated" which everything does in a paper account. Clearly, something was very wrong . I made client services aware of this issue. They said they'd need 8 weeks to investigate. Then they said they'd need 8 more! Really?! I've sent a copy of my statement to BBB. Someone has simply slapped a paper account label on an account they've been using to spend my money without being detected. I'm not saying IBKR did this to me. I'm saying they have been of no assistance since I've made them aware of the situation. What about other peoples money? Not just mine. I think this is very dangerous. I have yet to be reconciled with my own money , and I think there's no excuse for this. People deserve better than this! This is terrible. I just keep getting the run around.. Supposedly they're reviewing my account. Give me a break! I can't imagine what would be their reasoning for not getting this resolved. Client funds being misused in paper accounts, is pretty serious I would think. They fail to seeee thee urgency and still try to pretend this is a paper account. Obviously not. So dissapointing to find that the customer isn't a priority anymore. I don't feel like they looked out for me at all. Which is extremely dissapointing to say the least. I still have yet to have my accounts reconciled. Even after ID ing myself more than once. This firm doesn't care about you at all.. Avoid.

  Business Response

  Date: 07/27/2023

  Dear *** *******,

  Interactive Brokers LLC (IBKR) is
  responding to your letter to the Better Business Bureau (BBB), submitted on July
  21, 2023.
  

  In your correspondence you stated a) that
  you have received email alerts stating that you were receiving dividend
  payments in your paper trading account b) you also noticed a large withdrawal
  in your paper trading account and further you state this is not a paper trading
  account and d) you have received poor service regarding your inquiry.
  IBKR strives to provide excellent customer
  service.  Please accept our apologies if, in this instance, our service
  level did not meet your expectations.
  
  Interactive
  Brokers is an exclusively online broker that provides trade execution and
  clearing services to the public around the world. Interactive Brokers does not
  employ any human advisors or brokers who managed client accounts. Trades are
  entered by the client or the client’s self-selected financial representative on
  a personal computer and transmitted over the internet to Interactive Brokers
  for execution on various exchanges and market centers. Alternatively, IBKR’s
  clients may submit their orders via the online trading platform of the
  introducing broker, and the orders are then routed to Interactive Brokers for
  execution. All trading in an IBKR customer account is self-directed by the
  client. Interactive Broker’s customer service
  personnel are specifically prohibited from providing any investment or trading
  or tax advice to customers.
  
  IBKR offers a simulated trading account to clients called a
  Paper trading account. Paper trading lets you use the full range of trading
  facilities in a simulated environment using real market conditions. Use this
  test environment to learn trading features such as order types without risk,
  learn market dynamics in new exchanges and products, and simulate and test
  trading strategies.
  When you sign up for an account, you also automatically receive a
  "paper" trading account. This account provides simulated trading
  funded with $10,000 of paper money. Choose whether you want to log into your
  live or paper account using the More menu (three dots in the top right corner).
  Select "Log in to Live Trading" or "Log in to Paper
  Trading" and then enter your account credentials in the username and
  password fields.
  
  Note
  that both versions of your account use the same login credentials.
  
  Please also note you can increase the value of your paper trading account in
  Account Settings on the paper trading account platform.
  
  Additionally, both versions of the app offer the same trading tools and
  features, except that the Paper Trading version:
  • Uses simulated cash.
  • Doesn't submit real trades to the market.
  • May use delayed market data.
  • Doesn't show your real account and portfolio information.
  In order to simulate a real or live account, dividends will
  show as if they were paid for an actual position, but because the activity
  occurred in your paper/demo account, the positions are not real and therefore
  neither are the dividends.
  
  Thank you for providing a copy of the statement. IBKR apologizes for any
  confusion regarding the statement, please note on the document the account
  number is DUxxxxx98. This is your paper trading or demo account, these are not
  real trades or positions or real money.
  
  The
  Deposit and Withdrawal Section does not provide any information as there are no
  real deposits or real withdrawals in a paper trading account. The Deposit
  Withdrawals and Transfer section is merely there to demonstrate where it would
  be located in a live statement.
  
  A review of your account Uxxx543 was opened on January 5, 2022, but was never
  funded. Your accounts Uxxxxx** and Uxxxxx** were opened on November 2, 2022,
  but were never funded, as such you would not have access to the Live ****
  
  Should you believe your funds were fraudulently
  withdrawn, please file a report with your local authorities.

  Regards,
  Sandra
  IBKR Client
  Services

  Customer Answer

  Date: 07/27/2023

  
  
  Complaint: ********
  
  Account 
  
  I am rejecting this response because: As the company itself stated , withdrawals are not a feature of their paper trading accounts. I did not upload the statement which shows the withdrawal, but I have it. About 523,000 shows as a withdraw in one of my statements. What exactly , is this an example of? Embezzlement? Because the funds shown as withdrawn , actually disappeared from this account. Where did they go? What reason could there possibly have been , for such a large withdrawal in the first place? Who made all of those trades ? It wasn't me. So, who was it? Paper accounts exist purely to provide examples of how the trading process works. It doesn't teach banking. When any amount is taken out of an account, and it actually disappears , as far as I know , that's called a withdraw. So. Why isn't this account adhering to the companies own rules and guidelines for ots pspaet accounts? Either way, the rules for paper accounts , don't seem to apply to this particular account , at all. Therefore , I'd have to say this isn't a paper trading account. As stupid as I may be , I'm not stupid enough to miss the companies utter failure to answer these very specific questions, which are pretty valid considering a very large withdrawal is evident on the statement. The response they've given however, is not valid and I'm not accepting this as an actual response. Ignoring a clients questions , is a failure to respond. If they are going to state that this is a paper account , I think addressing the fact that the account doesn't have any of the features of their paper trading accounts would have to be addressed first. Explain why this account departs from their own definition of a paper account , and then explain how this is still a paper account. That would be an actual response. They have yet to answer even one of my questions , therefore , they have failed to respond to my complaint whatsoever. This isn't a response. This is nonsense. IBKR has remained unreasonable , even when presented with proof. Their lack of concern for consequences , is extremely disturbing. No one should ever inflict such grievous financial harm , and feel like there won't be consequences . I do appreciate the clarity as far as where they stand in this matter. How dissapointing. They seem to think that their clients are stupid. But placing themselves in a position of trust and then betraying that trust , makes them more dishonest then it makes anyone stupid. This must stop. Let me just say that it's quite possible to have large chunks of wealth taken from you , and you'd never know it. You might think you would. But the level of deception here , is nothing short if disgraceful. These people shouldn't be allowed near a piggy bank , let alone people's financial accounts. And I went over and beyond to give them a chance to correct this egregious wrong , and they have chosen to allow it to continue . As you can see, they have no concern whatsoever for their clients. Aside from this account , I found another so called paper account , that only features settled cash. No trades. Gee. What purpose could that serve in an account that exists soley to teach trading? Are they doing virtual banking here too? Settled cash , is not a feature in paper accounts at IBKR. You either add or spend virtual cash. Why would it have a settlement period? Oh. For an example ? Give me a break . Anyone who has had a paper account at IBKR, would know that you can't withdraw , or have settled cash in a kaiser trading account. You also don't see "cash held in account " or have "sub accounts " in paper trading accounts. Know why? No actual banking. That's why. So again, why is there actual banking going on in a paper account? Did anyone see in their entire long winded "response" an answer to these questions ? No? Either did I . And I really think they should answer them. Especially since I've asked them. Ignoring my questions is insulting and in no way a proper response to a client complaint. If they aren't even going to follow their own rules, why do they have them? Just for us , but not for them? I don't get the feeling like boundaries are something that's this company has much respect for. I believe this company presents a major financial threat to anyone within it's reach . I'd urge everyone to take a look at their paper accounts . Hopefully everything is ok. But given the extreme arrogance that evidently allows for this level of disservice to be done to a client , there must be others besides myself . I am usually not one to complain at all. I have been more than patient as the company has strung me along since March, assuring me they were looking into the many issues I was unhappily confronted with as I attempted to do business with IBKR. I've never seen anything like it. All this time , and they've decided to pretend they believe these are paper accounts ? I was sure that they would do the right thing . Boy, was that naive . I'm bitterly disappointed . While they've been wasting my time , and not responding something that should have been immediately concerning to them for their clients sakes , they've allowed the illicit activity to continue at my expense , and who knows who else's. The account I'm referring to is not a paper account. It also doesn't have the banner that is across the top of all their paper accounts , that says SIMULATED. Why would that be missing ? I'm sure they won't answer that either. Because I'd accept an actual , reasonable answer . But they continue to ignore my questions , like I didn't even ask them. Which doesn't exactly look like anything remotely resembling a response. Because it pointedly isn't one. I can only conclude that they are well aware of the illicit activity taking place in my so called paper account , and are content to allow it to continue at my expense. I'm sorry. But someone withdrew 523,000 out of my account. I think you can hardly call that unfunded. The only one unfunded here is myself. I was asked to I. D. Myself and they sent me an e mail link to open an account under their new Products Department. They interfered with the process, tricked me into deleting my application , and when I called customer service to assist me with getting back into the account , the person I spoke to named "Mike" outright lied to me and tried to tell me that I didn't need to do that. They are incredibly predatorial , deceptive , and they speak to me in a very condescending manner . I have a legitimate issue here. It's not like I dont. And IBKR has been disgraceful. There is no excuse for their treatment of me. Their customer service has been disgraceful and there is no excuse for ignoring something as serious as the obvious violations that are occurring in this fake paper account. It's obvious that someone has affixed a paper trading account number to an illicit account.I cam live every single thing that I'm saying . And they can't even answer a direct question. I wonder why? Predatory and extremely dishonest . Not at all what people that are just trying to take care of their business should have to deal with. This is such a shame. I feel like the entire financial industry is failing us all miserably. 
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NEVER USE INTERACTIVE BROKERS (IBKR) AS THEY ENGAGED IN ILLEGAL PURCHASE OF ******* ****** *****  WITHOUT MY CONSENT which violates ***** **** ****  and ***** **** ****
  
  TO SUMMARIZE DISPUTED TRADES ,,oN JANUARY 26, 2023 I PLACED one cancels another ORDER FOR A STOP LOSS PROFIT TAKER TO SELL 2900 SHARES OF **** ALONG WITH A STOP LOSS TO ALSO SELL 2900 SHARES OF **** ..
  
  
  AS A RESULT AFTER IBKR completed my requested FIRST SALE OF 2900 SHARES OF **** art 9;43 aM , IBKR ILLEGALLY CONVERTED without consent MY SECOND STOP LOSS order d instead BOUGHT BACK 2900 SHARES at about $15.03..
  
  i sPOKE TO THEIR TECHNICAL DEPt,& they CONFIRMED IBKR ERROR IN BUYING BACK **** sTOCK WAS DUE TO A BUILT IN error IN their PLATFORM... WHEN I FILED A COMPLAINT ticket #****** FOR A REFUND OF LOSSES AND ASKED IBKR TO CONTACT THe REP I SPOKE TO, THey refused both complaint & consider fix their platform to improve service for all.
  
  . seek 1 . IBKR FALSELY ADVERTISED (IN VIOLATION OF NY LAW) A NO COMMISSIONS TRADING option, THEY CHARGED ME COMMISSION ON AFTER HOURS TRADING for wHICH I REQUEST A REFUND
  
  SEEK 2- REOPENING ACCOUNT.
  
  SEEK- 3 a refund of losses incurred from the illegal SECOND buy order **** which I did not request, including losses i incurred from the second sale of **** I made to prevent further losses (calculated 2900 shares times the difference between $15,03 SECOND BUY PRICE oF **** vs my later sales price of 14.83)
  or
  B - payment of LOST PROFITS OF 2.117.00 I WOULD HAVE EARNED IF IBKR KEPT IN PLACE MY second sell stop order, AND SOLD an added 2900 SHARES OF ***** (SHORT) ( INSTEAD OF BUYING 2900 SHARES) in which case, this short sale order leg would would have also filled at around $15.00 AND . I would have later bought the stock back at at its low price of $14,.27 at 10. 19 am & made me a profit of about. 2900 shares X .73 cents per share or $2117.00.

  Business Response

  Date: 07/28/2023

  Dear ****** *****,

  Interactive Brokers LLC (“IBKR”) submits this response to the
  complaint filed with the Better Business Bureau regarding your January 26, 2023
  account activity in ****.

  
  As you have
  previously been advised, IBKR’s review of your account activity reflects that
  on January 26, 2023 at 09:43:27 ET you submitted a bracket order configured as
  follows:

  
  Limit order to sell 2900 **** at 14.7
  Limit order to buy 2900 **** at 15.7
  Stop order to buy 2900 **** at 14.96
  
  Immediate execution of the sell order is reported; sell 2900
  **** at 14.70.  The execution of the sell
  order activates the attached buy orders. 
  The conditions of the Limit order to buy 2900 **** at 15.70 are met and
  immediate execution is reported; buy 2900 **** at 15.03.  As the executions reported are consistent
  with the order submitted, as a customer you are bound to the trades. 
  
  With respect to your comments regarding commission charges
  for after- hours trading, please note that as stated on the IBKR website,
  trades resulting from OnClose, OnOpen, or outside *** ** listed stock orders or
  US listed stock orders executed at a price under $1.00 are commission fee for
  IBKR Lite clients so long as the total monthly volume of shares executed does
  not exceed 10% of an account’s monthly US stock trading volume, otherwise your
  account will be charged the lesser of USD 0.005 per share or 1% of trade value
  of such trades.
  
  Based on the
  above, IBKR’s actions with respect to your account activity are in accordance
  with IBKR’s standard policies and procedures.

  
  Regards,
  IBKR Client Services

  Customer Answer

  Date: 08/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because  i did not   enter nor  agree  to place any  buy stop  orders.

  iNsTEAD  i PLACED one cancels another ORDER FOR A STOP LOSS PROFIT TAKER TO SELL
  2900 SHARES OF **** ALONG WITH A STOP LOSS TO ALSO SELL 2900 SHARES OF
  **** .

  INstead a defect  in IBKR's  computer  system   automatically converted one leg  of  my stop loss order  into  a BUY  STOP  oRDER.

  AS I  PREVIOUSLY   stated  RESULT AFTER IBKR completed my requested FIRST SALE OF 2900  ****   shares IBKR ILLEGALLY CONVERTED without consent
  MY SECOND STOP LOSS order instead BOUGHT BACK 2900 SHARES at about
  $15.03..

  
  THE  RESPONDENT's  ANSWER  INDICATES  HE  TOO HAS  REFUSED TO  REVIEW  tHE  CALL  I MADE  ON THE  DAY OF  TRADE  WHICH THE TECHNICAL  SUPPORT  PERSON , WHICH  PROVES   THE 
  defect  in IBKR's  order  entry/ computer  system   automatically converted one leg  of  my stop loss order  into  a BUY  STOP  oRDER.

   

  RECOMMEND THAT  ALL INVESTORS  REFUSE  TO USE  IBKR, BECAUSE  THEY  LACK  bOTH  A  LEGITIMATE  COMPLAINT  REVIEW  PROCESS  AND  A  PROCESS TO FIX A  PROGRAMMING DEFECT  iN THEIR  TRADING  PLATFORM

  IBKR  WILL  DENY THE  MERITS OF  ALL  bONA  FIDE  COMPLAINTS.

  ASK  IBKR  TO  RE_-REVIEW   MY COMPLAINT FOR  IBKR REVIEW OF MY PHONE CALLS MADE THE DAY OF TRADE>
  

  
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 08/10/2023

  Interactive Brokers LLC (“IBKR”) submits this response to
  the complaint filed with the Better Business Bureau regarding your January 2023
  account activity in ****.

  As you have previously been advised, IBKR’s records reflect
  that on January 26, 2023, at 09:43:77 ET you submitted a bracket order
  configured as follows:
  Limit order to sell 2900 **** at
  14.7
  Limit order to buy 2900 **** at
  15.7
  Stop order to buy 2900 **** at
  14.96
  
  Immediate execution of the sell
  order is reported; sell 2900 **** at 14.70. 
  The execution of the sell order activates the attached buy orders.  The conditions of the Limit order to buy 2900
  **** at 15.70 are met and execution is reported; buy 2900 **** at 15.03.  As the executions reported are consistent
  with the order submitted, as a customer you are bound to the trades.
  
  IBKR provides customers with the
  ability to view and save all audit trail activity via the View Audit Trail feature
  within the ***.  Should you wish to
  provide an audit trail or other documentation which supports your claim, IBKR
  will review the information and advise you of its findings.
  
  Based on the information available
  for review, IBKR’s actions with respect to your account activity are in
  accordance with IBKR’s standard policies and procedures.
  
  Regards,
  Gwen
  IBKR Client Services

  Customer Answer

  Date: 08/18/2023

  I am  disputing y9ur case closure...    I  see no information on your system that you close cases after a certain number of days.. please treopen

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a significant issue that has persisted with Interactive Brokers LLC ("IBKR"), a broker-dealer firm providing services to my company. Our experience with Interactive Brokers has been fraught with an alarming lack of responsiveness and unexplained discrepancies in our account balance.
  
  We had initiated a request for the closure of our business account with Interactive Brokers several months ago. Despite repeated written communications, we did not receive any acknowledgment or response.
  
  Moreover, we received an email in early July 2023, stating that our account would be closed based on their Compliance Department's review of our account activity. The accusation is factually incorrect, as there had been no brokerage activity since the inception of our account, rendering their reasoning for the account closure questionable. This discrepancy was communicated to Interactive Brokers in an email earlier this week, which so far has been ignored as well.
  
  To add to the irregularities, we observed a discrepancy in the available balance of funds in our account, which we are still trying to close. The amount reflected is only one-third of what was initially wired and confirmed received by IBKR.
  
  We kindly request the Better Business Bureau's assistance in resolving this matter. We seek acknowledgment of our complaints and requests from Interactive Brokers, a written explanation for their delays, inaction, and the discrepancy in our account balance, and immediate release of our company's funds. We trust that the BBB's involvement will ensure a prompt resolution and prevent such unprofessional conduct in the future.
  
  Thank you for your attention to this matter. We look forward to your assistance and the prompt resolution of these issues that compromise the trust that customers place in the Interactive Brokers organization.

  Business Response

  Date: 07/20/2023

  Dear Mr. *********,
  
  Interactive Brokers LLC (“IBKR”) is responding to your correspondence to IBKR
  submitted on July 10, 2023 and to the Better Business Bureau (“BBB”) submitted
  on July 12, 2023. Therein, you indicate that you have not received responses
  and there are discrepancies in your account balance. Upon receipt of your
  correspondence, the IBKR Complaints Department reviewed the facts and
  circumstances surrounding your complaint and provides the following response.
  
  On March 30, 2023 your account application was approved.
  
  On April 3, 2023 a deposit for $50 was processed.
  
  On April 6, 2023 at 12:51:49 IBKR sent you the following message
  “IBKR is conducting a routine review of your account *********. IBKR conducts
  regular due diligence reviews on client deposits.
  To ensure that the deposit(s) is intentional and originating from a legitimate
  source, please respond to this notification using your IBKR Client Account
  Portal addressing the following questions:
  1. Please provide separate documentation establishing your proof of address.
  Restrictions may be placed on your account if we do not receive a response from
  you by 04/27/2023.
  Contacting us through your IBKR Client Account Portal is the most secure method
  of communicating. Using your account portal and including the ticket # will
  always generate an expedited response to your message. We value your business,
  and we appreciate your prompt attention in assisting us in resolving this
  inquiry.”
  
  At 13:51:31 you requested specifics as to what exactly you needed to submit and
  how/where to submit a proof of address.
  
  On April 12, 2023 at 11:34:06 you indicated that you had not received a
  response and again asked for clarification.
  
  At 11:56:20 IBKR requested that you submit a Utility Bill as proof of address
  and indicated it could be submitted through Document Submission.
  
  At 17:04:32 you asked under which menu do you find document submission and what
  alternative form of proof of address could you provide since you do not have a
  utility bill in your name.
  
  On April 14, 2023 at 11:07:44 IBKR clarified that if you do not have Utility
  Bills in your name you can provide a Voters Card, Leasing Agreement, Mortgage
  Agreement, or a Property Tax Receipt. You were also instructed that to expedite
  this process contact us at any one of the following locations U.S.:
  ###-###-#### or ###-###-#### or email
  [email protected] with information regarding your
  account.
  
  At 14:42:09 you indicated “I'll be closing the account since my residence is
  not in my name, thus neither are any of the requested documents nor am I
  currently registered to vote. To expedite the process, please reverse the Bill
  Pay Deposit of USD 100.00”.
  
  On May 4, 2023 you indicated your concerns and dissatisfaction.
  
  On June 22, 2023 you were informed of IBKR’s decision to close your account.
  
  There was one deposit made to your IBKR account on April 3, 2023 in the amount
  of $50.
  
  Upon a review by the Compliance Department a determination has been made to
  close your IBKR brokerage account. Please note that upon establishing your
  account, you agreed that IBKR may terminate the IB Customer Agreement or its
  services to you at any time. Please log in to Client Portal and select Settings
  > Close Account to withdraw your funds and close the account.
  
  Based on the above, it appears that IBKR's actions with respect to your account
  activity were in accordance with IBKR's standard policies and procedures.
  Therefore, IBKR will not grant your request for compensation.
  
  Regards,
  Ayana
  Interactive Brokers

  Customer Answer

  Date: 07/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As I indicated through the secure IBKR messaging system, IBKR continues to refuse to acknowledge that they received a total of two deposits in my account, with the second deposit marked "held for review".

  The second deposit is no longer visible as "held for review" in my account and the response I received from IBKR to my BBB complaint is that only one deposit was made and no other deposits were held for review, even though it was the second deposit that triggered that review of my account, which culminated in the decision to close my account.

  The total and utter failure of IBKR to live up to its basic fiduciary duties is alarmingly astonishing.

  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 07/27/2023

  Dear Mr. *********,
  
  Interactive Brokers (“IBKR”)
  received your correspondence of July 21, 2023 regarding deposits. Therein, you
  indicate that two deposits were made to your account and the second deposit is no longer visible as "held for review".  
  
  On April 5,
  2023 a deposit was attempted through Bill Pay. On May 4, 2023 this deposit was
  rejected and returned to the originator.

  
  Regards,
  Ayana
  Interactive Brokers

  Customer Answer

  Date: 07/27/2023

  
  
  Complaint: ********
  

  The Bill Pay deposit on April 5, 2023, as referenced in your response, is in fact the missing deposit and the deposit at the heart of this complaint. 

  
  I am rejecting this response because since your assertion that the deposit was rejected and returned to the originator on May 4 cannot be corroborated by the bank.

  As stated in my response, the bank does not see in their system that this payment was returned or rejected. It shows as cleared on their end. Thus, they require documentation from IBKR that the payment in question was received and returned to the bank.

  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 08/17/2023

  The attached email was sent to the customer with the full reference and trace number. 

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wired into my brokerage account like I normally do.
  
  Usually clears about 30 minutes after they receive it, however this time they indicated to me that because it was coming from a business bank account it was considered third party as they "just recently made a change to policy" that they do not except third party payments.
  
  They have already accepted 20+ wires from this account in the past, so it should be no problem returning it.
  
  That is fine, I understand changes happen, however, I was told that it would be wired back that day when I called in. Nothing received that day.
  
  Then I was advised that it would for sure be sent the following day via wire but they did not know what time of day. Nothing received.
  
  I called them to complain and they advised me that the representative in their banking department "was misinformed" and that it can take their security team up to 5 days to send it back.
  
  I said this was unacceptable as a wire clears immediately, they have the funds, they said it has to go through their security- I ask to speak with this department, they advise me there is no contact for them and that I need to email which I asked for the contact information in a ticket, and was never given the contact information.
  
  I do not know what they are doing but they are essentially holding up the transfer process, instead of directly reaching out to me and resolving this, telling me I have to wait up to 5 business days.
  
  This is unacceptable, holding money hostage like this without reaching out to the customer to get clarification and speak with them to come to a resolution is unacceptable. Then expect me to reach out to the department that is holding it up, only to wait 48 hours for a response.
  
  They sent me a return of deposit indicating that the funds "were returned to originating account"
  and a representative reached out to me today indicating it will be sent out today as well.
  
  Nothing has been sent today. It is not right to lie to a customer like this.

  Business Response

  Date: 07/19/2023

  Dear Mr. *****,
  
  Interactive Brokers LLC (IBKR) is responding to your inquiry
  dated June 27, 2023. In your correspondence, there were concerns over the
  manner in which our customer service team handled your questions regarding an
  attempt to deposit funds via wire. You allege that the overall experience was
  poor due to IBKR recently changing its policy and for the time it took to have
  your funds returned after being rejected. We have reviewed your concerns and
  provide the following response.
  
  Foremost, IBKR apologizes for your unfortunate experience.
  IBKR strives to provide excellent customer service. Please accept our apologies
  if, in this instance, our service level did not meet your expectations.
  
  On June 20, 2023, IBKR received your incoming wire transfer
  for the total amount of $3,000.00. On the same date, you contacted IB regarding
  the monies and we advised the funds had been flagged as a third party deposit
  and will be returned to the delivering institution. On June 22, 2023, the
  monies were returned to the delivering institution.
  
  As stated in the previous communication with you, IBKR no
  longer accepts third party deposits. IBKR’s standard policy is to return monies
  within zero - two business days. At times, due to unforeseen circumstances, the
  funds may be returned outside of two business days. As such, our staff may
  provide a longer timeframe.
  
  Again, we apologize for your negative experience with our
  firm. Based on the above it appears that IBs actions with respect to your
  account activity were in accordance with IBKRs standard policies as set forth
  in the IBKR Customer Agreement.
  
  Kind Regards,
  
  Joey L.
  IBKR Client Services

  Customer Answer

  Date: 07/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to open an account with Interactive Broker on April 8 and deposited 6000 USD to the account. The application was turned down and then I requested the money to be withdrawn and deposit back into my bank's current account. However, I only received 5400 USD and 600 USD was missing. I submitted an inquiry through Interactive Broker's customer service platform but no one initiated any action. Then I called their hotline and someone acknowledge that they received the message but did not give any explanation on why the case was not investigated. The situation remain unresolved and my money is still missing.

  Business Response

  Date: 05/05/2023

  Dear Mr. ***,
  
  Interactive
  Brokers LLC (IBKR) is responding to your letter to the Better Business Bureau
  submitted on April 20, 2023.
  
  In your
  correspondence you stated that you submitted an account application to IBKR and
  funded the account in the amount of $6000.00. and that IBKR rejected the
  application. You also stated when you withdrew your funds, you only received $5,400.00 and that you contacted IBKR and have not received a response to your inquiry
  regarding the amount that was withheld.
  
  Interactive
  Brokers is an exclusively online broker that provides trade execution and
  clearing services to the public around the world. Interactive Brokers does not
  employ any human advisors or brokers who managed client accounts. All trading
  in an IBKR customer account is self-directed by the client. Interactive
  Broker’s customer service personnel are specifically prohibited from providing
  any investment or trading or tax advice to customers.
  
  A review of
  your account activity indicates that on April 7, 2023, an application to open a
  SEP IRA at IBKR was submitted from your Client Portal. On the same day, IBKR
  received and posted a SEP IRA contribution in the amount of 6,000.00 USD.
  
  On April 11,
  2023, IBKR rejected your account application to open a SEP IRA account at IBKR.
  
  On April 16,
  2023, at 21:26:00 ET a withdrawal request was submitted from your Client Portal
  in the amount of 6,000.00 USD. In the section Withholding Election (Form W-4P)
  the Distribution type was marked Early Distribution, no known exception. In the
  section Federal Tax Withholding Election, the box to Withhold Federal Income
  Tax was marked Yes. The Percentage of Distribution to Withhold was marked 10%.
  
  On April 18, 2023,
  IBKR processed your withdrawal request. Per the instructions you submitted on
  Client Portal, IBKR disbursed 5,400.00 USD to your bank and withheld 10% for
  Federal Taxes or 600.00 USD.
  At 17:03:12 ET and
  April 20, 2023, at 19:14:40 ET you contacted IBKR via web ticket ****** inquiring about the withdrawal.  
  
  On April 21, 2023,
  at 16:54:34 ET IBKR responded to your inquiry and informed you that 10% was
  withheld for Federal Tax.
  Please note the Federal tax withholding is
  stated on your April Monthly Activity statement and your April 17, 2023, Daily
  Activity statement available on the IBKR Client Portal of which you agreed to
  receive electronically upon signing the IBKR application.
  
  Please contact
  your qualified tax advisor on guidance regarding the Federal Tax withholding.
  
  Based on the
  above, it appears that IBKR's actions with respect to your account activity
  were in accordance with IBKR's standard policies and procedures as set forth on
  the IBKR website
  
  Regards,
  Sandra
  IBKR Client
  Services

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request March 8, 2023 to have a qualified charitable donation sent from my Rollover IRA account to my church, ******** ******. I have submitted a bank statement and a 501(c)(3) statement from the State of ***** regarding ******** ******'s 501(c)(3) status. I have involved my advisor ******** ********** ******** on two occasions to assist with expediting this request. Both interventions have failed and as of this date the donation check has not been issued. Qualified Charitable Donations are allowed in the U.S. tax code and there is no excuse not to send a legitimate qualified charitable donation from my Rollover IRA account after having completed and submitted the necessary paperwork.

  Business Response

  Date: 04/27/2023

  Dear Mr.
  ***********
  
  Interactive
  Brokers LLC (IBKR) is responding to your letter to the Better Business Bureau
  (BBB), submitted on April 15, 2023.
  
  In your
  correspondence you stated that you submitted a request for a Qualified
  Charitable Distribution from your Rollover IRA to your church and that you have
  provided supporting documents. As such you are requesting IBKR to process your
  withdrawal request.
  
  Interactive
  Brokers is an exclusively online broker that provides trade execution and clearing
  services to the public around the world. Interactive Brokers does not employ
  any human advisors or brokers who managed client accounts. All trading in an
  IBKR customer account is self-directed by the client. Interactive Broker’s
  customer service personnel are specifically prohibited from providing any
  investment or trading or tax advice to customers.
  
  IBKR will
  only send a check for a Qualified Charitable Distribution to the address of the
  qualified charity.
  
  A review of your
  account activity indicates that on March 6, 2023, IBKR received a request for a
  Qualified Charitable Distribution and that the address for the check to be sent
  to was your home address. On the same day IBKR notified you via the Message
  Center on ticket ****** that the request was received.
  
  On March 9, 2023,
  IBKR sent a response in ticket 477942, that a new request would need to be
  submitted with the address of the church.
  
  On April 19, 2023,
  IBKR received a new request with the correct address for the church and
  processed your request.
  
  On April 20, 2023,
  IBKR sent a check in the amount of 1,000.00 USD to the address of ******** ****** ** **** ******.
  
  Based on the
  above, it appears that IBKR's actions with respect to your account activity
  were in accordance with IBKR's standard policies and procedures as set forth in
  the IBKR Client Services.
  
  Regards,
  Sandra
  IBKR Client
  Services

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three weeks have passed since IBKR started a surprise "routine security review". They stated it usually takes a few days and no withdrawals would be allowed. I sent them every document requested and attended both a video and phone conference. The credentials I supplied are the EXACT ones I opened the account with including address, phone number, statement from my bank of 11 years, license with matching address, etc.. There has never been a problem with my password or security questions, never been a withdrawal, and no one else uses the account.
  
  They refuse to respond to my inquiries, and last Wednesday I spent 52 minutes on hold after which they denied me access to the security team, again. They won't even tell me if there has been an attempt to steal funds so I can protect my other accounts. ZERO COMMUNICATION.
  
  I was burned out in the ********* *** fire in 2018 and lost everything but my car. After that, **** did an exhaustive identity check confirming my credentials, my law firm did one, the **** ******* ***** did one, and ******** ********* did one. After 4 years living in a car, shelters, a **** camper, and low income housing (*** also confirmed my identity), I finally started receiving fire settlement payments.
  
  That future settlement was stated in writing when I opened the IBKR account, so IBKR knew money was forthcoming. Recently I received a fire payout which put me in a position to replace my house. But that isn't possible with my money in limbo at IBKR, who refuse to reply or release my funds.
  
  IBKR is trying to prove a negative, prove I'm not me, prove there is suspicious activity in an account that has never had a withdrawal and rarely trades, prove there is money laundering from receiving a fire settlement and Social Security checks.
  
  After two recent major heart surgeries my clock is ticking and doctors tell me to avoid this type of stress, which I informed informed IBKR of but they simply do not care.

  Business Response

  Date: 04/24/2023

  Dear ****** ********
  
  Interactive Brokers LLC ("IBKR") submits this
  response to your correspondence to the Better Business Bureau, regarding withdrawal restrictions placed on your account.
  
  As you were advised on March 22, 2023, as part of IBKR's
  regulatory obligations a standard account review was initiated on your account.
  The notification further advised that during the review, restrictions are placed
  on withdrawals, deposits, transfers, etc., in the account. IBKR requested
  documents as part of the review process, which you submitted on March 23, 2023.
  Upon receipt and review of the documents, IBKR completed a video verification
  with you. On April 14, 2023 IBKR advised that your account review was completed
  and all restrictions were removed from your account.
  
  IBKR records reflect that you successfully withdrew funds
  from your account on April 14, 2023 and on April 19, 2023.
  
  Based on the above, IBKR's actions with respect to your
  account activity are in accordance with IBKR's standard policies and
  procedures.
  
  Regards,
  Gwen
  IBKR Client Services

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I opened an IBKR Brokerage account, deposited funds from my bank, and have only used the account for it's simulated account, as I needed time to learn the platform. There were many things about the platform that are broken, and many times I've had to contact customer support, the quality of which is abysmal. Agents were unknowledgeable, extremely condescending, read from scripts, and seemingly perform acts of vindictiveness when reported for incompetence.
  
  In early March, I contacted customer support many times about an issue in which I could not check the authorized spending limits on the debit card attached to the account. There were no agents that were willing to help with the matter, often providing boilerplate responses, or ignoring my concerns altogether, trying everything they can to remove me from the call, until I am forced to ask for a supervisor or manager to help. If I connected to a supervisor, I would explain to that supervisor of how unhelpful the previous agent was.
  
  I believe these complaints led to customer support agents contacting the Compliance department to perform a review of my account, in which the Compliance department asked for submission of ID and proof of address. Even with many proofs submitted for my mailing address, I was rejected and asked for very specific documents I could not provide, so I requested to close the account and withdraw my funds.
  
  A week later, I received an email from the Compliance department, stating that they decided to close my account due to recent activity. I don't understand what they mean by this, as there was no activity on this account, only the use of paper trading to get accustomed to the platform. I am extremely confused as to what is going on. I requested the closure of this account. Did IBKR really keep the account open against my wishes, only to flag and close my account on their end? If so, this comes off as extremely petty behavior and I will not recommend the IBKR platform to anyone.

  Business Response

  Date: 04/26/2023

  Dear Mr. *********,

  
  Interactive Brokers LLC (“IBKR”)
  submits this response to your March 28, 2023 correspondence to the Better
  Business Bureau, Inc. (BBB). Therein, you complain of the poor service provided
  by our staff and the closing of account no. *********
  

  Foremost, IBKR apologizes for your unfortunate
  experience. IBKR strives to provide excellent customer service. Please accept
  our apologies if, at that time, our service level did not meet your
  expectations. With respect to your inability to view the authorized spending
  limits of your debit card through IBKR Mobile, our records
  indicate our representatives advised you to view the feature thru the mobile
  application you must activate the two-factor IBKR Mobile Authentication (IB Key).
  Alternatively, you may view the information thru IBKR Client Portal. However,
  the mobile application is required to pre-authorize a transaction (if
  required).
  
  On March 23, 2023, IBKR received your request
  to close and withdraw the funds from account ********. On March 24, 2023, IBKR
  processed your Close Account withdrawal request for the total amount of
  $1,086.00. On March 28, 2023, IBKR advised you of our decision to terminate our
  relationship with you. Therein, we provided you with instructions to withdraw
  or transfer your assets and close your account. To view the disbursement of
  your funds initiated by your request to close the account please refer to the
  March 2023 Monthly Activity statement.
  
  IBKR apologizes for your negative experience with
  our staff and any inconvenience as a result.
  
  Regards,
  Raquel
  IB Client Service

  
  

  Customer Answer

  Date: 04/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  It doesn’t address IBKR’s motivation to terminate the relationship at all. It doesn’t address the reason why I decided to close my account, as the debit card feature, poor user experience, and poor customer support were the main factors.

  From what it appears, the poor treatment accelerated as soon as I submitted my ID and other documents. I was treated as a criminal during the verification process. I can only confirm from this experience that there was racial and ethnic motivation involved in my eventual account termination, nearly a week after I requested to close it on my own accord. If that is how the company treats clients of color, then I will be contacting other organizations concerning this, and will recommend others to avoid this company.
  

   
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an investment account with Interactive Brokers LLC a few months ago, I completed a deposit, Forgot my password and I have been trying to get assistance from Interactive Brokers for a few weeks now with no luck.
  I spoke to 10+ agents, each would tell me a different process on how to resolve the issue so I can regain access to my account and my money.
  Most recently on March 2nd, 2023, I completed a security verification where i was provided a link that accessed my phone camera, took a live selfie and a picture of my my ID, the same ID uploaded when the account was opened, but got an email stating that the verification failed, the agent advised this is for my security and advised that next step is this will be escalated to another specialized team, requested I send an email to *************************************
  with more selfies of me and my id and passport, and I’d get a call within between 12pm - 1pm on March 3rd, and the issue will be resolved.
  Guess what, no one called between 12-1, I called around 2pm, the agent said you’ll get a call within 24 hours from when you spoke with the last agent, but guess what, the 24 hours have passed and no calls, no access to the account and my holdings.
  the frustrating thing is I’m being told this is for my protection and security, which is understandable only if I’m being assisted and called when promised to be called.
  from where I stand, it appears that Interactive Brokers are refusing to assist me to regain access to my accounts, withholding my money without my consent and using “my own protection and security” as their excuse. Additionally, if I upload live selfies of myself and my ids and still get told verification failed and we have to follow a “process”, then it’s a BROKEN process that appears to be designed to prevent customers from gaining access to their accounts.
  
  I feel this is illegal, I need help getting this resolved ASAP.

  Business Response

  Date: 03/20/2023

  Dear Mrs. ******
  
  Interactive Brokers LLC (“IBKR”) is responding to your
  correspondence to the Better Business Bureau (“BBB”), submitted on March 3,
  2023. In the correspondence you state you opened an account, made a deposit and
  forgot your password.  You have been
  trying to get assistance with resetting your password. Upon receipt of your
  correspondence, the IBKR Complaints Department reviewed the facts and
  circumstances surrounding your complaint and provides the following response.
  
  On December 8, 2022 an individual account, only in your
  name, was opened and on December 13, 2022 the account was funded.
  On February 7, 2023 your son, Mr. ******, called customer
  service multiple times to obtain log-in credentials. He was informed that since
  he was not listed as an account user he would not be assisted.
  On February 26, 28, March 2 & 3, 2023 Mr. ******,
  called customer service to obtain log-in credentials. Mr. ****** confirmed that
  he had opened this account for his mother, who is living in a different time
  zone and does not speak English fluently.
  
  Given the multiple attempts to gain access from an
  unauthorized user, you were asked to complete enhanced security verification. IBKR
  customer service reached out to you to obtain identification and to complete
  enhanced verification.
  
  On March 14, 2023 verification was completed, your password
  was reset and IBKR explained that in order for your son to have access to your
  account he would need to be added as a user.
  
  Based on the above, it appears that IBKR's actions with
  respect to your account activity were in accordance with IBKR's standard
  policies and procedures.
  
  Regards,
  Ayana
  Interactive Brokers

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interactive Brokers (IBKR) is the broker service provider which I have a brokerage account with. Before 2022, I was a non-resident alien in the US and have a tax form ****** on file with IBKR. Later I became a resident alien and updated my ****** form to be *** form in 2022. But yesterday, I found that IBKR didn't generate **** tax forms for me by the deadline. Just for context info, IBKR would only generate **** forms for resident alien (who file ***).
  
  Then I contacted IBKR and found their system didn't record my *** form updated in 2022, they also said my first and only *** was submitted on Feb 15th, 2023. I did submit an updated *** form on that day for change of address, and I believe I also did submit a *** in 2022.
  
  I have difficulties to file my tax without **** forms and IBKR asks me to work with a tax advisor to file my tax with the IBKR account statements, instead of the **** forms, which they refused to generate. I have more than 500 trades last year, and without the **** forms, it would be almost impossible to identify which sales has a short-term gain/loss and which was long-term gain/loss. Many important information required to file a US tax return are not in the account statements. And my tax advisor push me back to ask IBKR to provide **** forms.
  
  So basically, I believe that IBKR failed to helped me to update the tax form in 2022 and failed to generate **** forms for me for tax year of 2022 due to their system issue, and they refused to help me any further, instead they insist I didn't submit *** in 2022.
  
  Screenshot attached. An email I received in 2022 shows my IBKR account information was changed, which I believe was triggered by a submission of ***.

  Business Response

  Date: 03/01/2023

  Interactive Brokers LLC ("IBKR") submits this response to your correspondence to the complaint filed with the Better Business Bureau, in which you state that IBKR failed to issue an applicable tax form.

  As you have previously been advised, IBKR records reflect that on April 21, 2021 you completed a ****** which remained on file until you submitted a *** form on February 15, 2023.  IBKR records reflect that on January 6, 2022 you updated information on your account but there is no record of a tax form update being made on that date or at anytime in 2022.  As no *** form was received by IBKR in 2022, IBKR cannot generate a **** form for 2022.  Please note that your 2022 annual account statement is accessible via Client Portal.

  Based on the above, IBKR's actions with respect to your account activity are in accordance with IBKR's standard policies and procedures.

  Regards, 

  IBKR Client Services

  Customer Answer

  Date: 03/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response. I didn't modify tax residency on IBKR's website on 15th Feb. My tax residency was the US before or after 15th February. A residency of US should always lead to completion of **, but IBKR's system failed to record my ** last time.
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 03/22/2023

  Interactive Brokers LLC ("IBKR") submits this response to your correspondence to the Better Business Bureau regarding IBKR's failure to issue a **** for 2022.

  As you have previously been advised, IBKR has no record of a *** being on file for your account in 2022 and as such, cannot generate a **** tax form for 2022.  Your 2022 annual account statement is available to you via Client Portal.

  IBKR notes your dissatisfaction with this response and regrets any inconvenience.  Should you wish to further escalate your issue, instructions for doing so can be found in the IBKR Customer Agreement accessible via the IBKR website.  Based on information previously provided to you as well as the above, IBKR's actions with respect to your account activity are in accordance with IBKR's standard policies and procedures.

  Regards, 

  IBKR Client Services

   

  Customer Answer

  Date: 03/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although IBKR still claims not be able to help, another IBKR representative has solved the issue for me.
  
  
  
  Sincerely,
  
  
  
  ****** *****