Business ProfileforInteractive Brokers LLC

I am not permitted to talk to IB, the custodian of my IRA funds. The only way to withdraw IRA funds is for IB to act. This is a catch 22 - and looks to be a clear breach of fiduciary duty. A brokerage firm and a hedge fund had to act on my behalf to facilitate a broker to broker IRA transfer - and even with this help it took 13 days. The IB website has a spot to initiate such a transfer, but the links are inactive. Do I recommend placing your money with Interactive Brokers? Absolutely not. Whenever you deposit / invest funds you do so with the expectation of getting them out in a reasonable time. Without the 3 firms facilitating on my behalf I fully believe IB would not have released the funds or even acknowledge my existence. Was I ‘harmed’ by this situation – yes. I incurred delays in funding a new investment and did not receive returns for that period. Substantial time and stress / distress were involved trying to withdraw funds from a firm which refused to communicate with me. Hopefully the IRS will recognize I did not take a distribution and it was a broker to broker transfer, but that remains to be seen. Open questions from the experience: I could not talk to the IRA custodian (IB) holding my money. To withdraw funds, IB as the IRA custodian is the only firm which can act to send funds to another firm. Isn’t refusing to communicate with a depositor a breach of fiduciary duty? Are the delays encountered (13 days from transfer initiation to wire transfer) intentional to retain funds for their use (float, etc.) or merely incompetence? It was suggested to me that the extensive delays could be for security purposes. How can that be as they never spoke to me or had any additional security steps – aside from me transferring a few bits from the wet signature transfer form into the IB system (after logging in)? The security steps used by the receiving IRA custodian initiating the transfer were much more extensive.