Reviews

Review Details

• Review fromEdgard J

  Date: 07/14/2025

  1 star
  I have waited over 5 weeks- for IB to transfer- MY retirement funds- over 100k- from their platform to another Custodian- Equity trust company. All forms were submitted correctly- and IB has failed to transfer funds- without ANY justification!!!!- or reasoning?- is this incompetence or carelessness- costing me- potentially- 3% of gains on Stock market.

  Interactive Brokers LLC

  Date: 07/17/2025

  Thank you for bringing this to our attention. We’re very sorry to hear about the delay you’ve experienced.
  We take these matters seriously and want to help resolve this as quickly as possible. While we can’t address individual account issues in a non-secure channel so we encourage you to send over the details to [email protected] so we can review your issue in detail. We appreciate your patience and hope to hear from you soon.

• Review fromRose S

  Date: 06/20/2025

  1 star
  Brokers llc are thieves. They instigate stealing from others agents, no values, no integrity, they steal commissions from agents and drop agents license when agents try to reach them.
  Please note there are many complaints.
  Run for your life. They are liers!

  Interactive Brokers LLC

  Date: 06/26/2025

  IBKR is regulated by the **** ****** *** and other regulatory agencies around the world. The claims made in the comment are false and defamatory. We implement policies, procedures, and internal controls that promote responsible practices and comply with relevant legal obligations. Our department heads contribute to areas of importance such as data privacy, cybersecurity, anti-money laundering, sanctions, anti-corruption, sustainability, and responsible supplier practices. We prioritize the safety and security of our clients’ investments and the integrity of our operations. Our robust risk management program employs a comprehensive framework that combines advanced technology with a culture of risk awareness. The program is designed to identify, assess, and mitigate risks across areas of our business.

• Review fromEric B

  Date: 11/11/2024

  1 star
  Horrible people, froze my assets within 24 hours of receiving a $300,000 wire from my employer for over 1 year, forced me into bankruptcy and foreclosure. subhuman animals with no customer service to speak of. uncaring, unethical dishonest and criminal. Wishing I could put them out of business. they have violated their fiduciary responsibility to me and based on my age and disability committed elder abuse. I've filed complaints with FINRA & the SEC AND HIRED A SECURTIES LAW ATTORNEY Praying for some relief from these clowns. AVOID AT ALL COSTS THESE PEOPLE (?) ARE THIEVES!!! I'VE REPORTED TO THE NY AG AND THE CFPB. RUN DON'T WALK AWAY FROM THESE CROOKS!!! YOU'LL THANK ME LATER* **** *******
  ZERO STARS

  Interactive Brokers LLC

  Date: 04/28/2025

  Hello ***** we take concerns about account restrictions and fund access very seriously and understand your frustration. While we cannot discuss specific account details on a public forum due to privacy regulations, all account actions are taken in accordance with regulatory requirements and our security procedures. We understand the impact this has had on you and encourage you to continue working with client service. Please refer to the previous response sent to you on November 27th, 2024, concerning the restrictions on your IBKR account.

• Review fromTom R

  Date: 11/10/2024

  1 star
  These guys are trash for individual investors. I opened a rollover URA account. Making trades on their mobile app was IMPOSSIBLE. a simple trade was confounded by multiple levels of questions and clarifications required before the Buy was allowed. When I decided to pull my money out, there was NO HUMAN to help. After searching for 30 minutes all I could find was a phone listed in HUNGARY!!! They took over 3 weeks to complete the transaction ( due again to multiple layers of opaque permissions). They kept my money for three weeks longer than any other broker would have. During that time I was deprived from use of my funds.
  If you are an individual retail investor stay away from these jerks. They cater to institutional big money accounts and laugh at us little guys.
  I HATE THESE GUYS. Their commercials create the impression they are there for you when, In Fact, they don’t see you and will t leave you crying in the dust.

  Interactive Brokers LLC

  Date: 04/28/2025

  Hello **** we sincerely apologize for your difficult experience with our mobile app and withdrawal process. While we pride ourselves on serving all investors, regardless of account size, we understand your frustration with our platform's verification requirements and withdrawal timeline. Our security measures are designed to protect client assets, though we recognize they can seem cumbersome. For assistance with our trading platform or account processes, our Client Service team is available. https://www.interactivebrokers.com/en/support/customer-service.php?p=contact. We appreciate your feedback as we continue to work on improving our user experience for all clients.

• Review fromJohn R

  Date: 10/07/2024

  1 star
  Worst experience with any company ever. Stay away from interactive brokers. I tried to open a new account on 9/16/2024. I sent my funds to them immediately $6,000. I spent the next 3 weeks trying to get the status of my new application, literally 15+ hours on the phone. Every time I would call in there would be a 30+ minute wait time. I was given all sorts of promises like my account review had been escalated/prioritized and then days would go by with no updates. Finally on 10/7/2024 I was told my application was denied. I called in to find out why but they wouldn't provide any reason. I then tried to get my $6000 transferred back to my account and their systems had an error. I called in to get this corrected and they have to open a ticket to investigate. No ownership of any customer issue taken by anyone at interactive brokers. I asked to speak to a manager/supervisor or any leader and was told that was not possible.
  Seriously, DO NOT TRUST THIS COMPANY. The absolutely worst run company I've ever experienced. I wish I could give them a 0 star rating.

  Interactive Brokers LLC

  Date: 04/28/2025

  Hello ***** we deeply regret the difficulties you experienced with our account opening process and the challenges you faced in getting updates and accessing your funds. The extended wait times and communication gaps you described do not reflect our service standards. While regulatory requirements guide our account review process, we understand this does not excuse the frustration you encountered. We reviewed our records, and your funds have been processed in a timely manner. If you still need assistance with your fund transfer, please contact our Client Service team at *********************************************************************contact and reference your application date of 9/16/2024 for expedited handling.

• Review fromJeff U

  Date: 05/09/2024

  1 star
  These guys are crooks. You'll find that out when you try to transfer positions out of your account, get hit with a $15! inactivity fee, $1 PER TRADE, and charges for the LEAST bit of information. They should be banned from operations in the US by the FTC and SEC.

  Interactive Brokers LLC

  Date: 04/28/2025

  ***** thank you for your feedback regarding our fee structure. We are a regulated broker-dealer, fully compliant with *** *** ***** requirements, and committed to transparent pricing. While we understand your concerns about our fees, including commissions, inactivity fees, and data subscriptions, all charges are clearly disclosed on our website and in our account agreements. *******************************************************************  If you would like to review your specific account fees, please contact our Client Service team at *****************************************************************************

• Review fromRich E

  Date: 10/10/2023

  1 star
  I am not permitted to talk to IB, the custodian of my IRA funds. The only way to withdraw IRA funds is for IB to act. This is a catch 22 - and looks to be a clear breach of fiduciary duty.
  A brokerage firm and a hedge fund had to act on my behalf to facilitate a broker to broker IRA transfer - and even with this help it took 13 days.
  The IB website has a spot to initiate such a transfer, but the links are inactive.
  Do I recommend placing your money with Interactive Brokers? Absolutely not. Whenever you deposit / invest funds you do so with the expectation of getting them out in a reasonable time. Without the 3 firms facilitating on my behalf I fully believe IB would not have released the funds or even acknowledge my existence.
  Was I ‘harmed’ by this situation – yes. I incurred delays in funding a new investment and did not receive returns for that period. Substantial time and stress / distress were involved trying to withdraw funds from a firm which refused to communicate with me. Hopefully the IRS will recognize I did not take a distribution and it was a broker to broker transfer, but that remains to be seen.
  Open questions from the experience:
  I could not talk to the IRA custodian (IB) holding my money. To withdraw funds, IB as the IRA custodian is the only firm which can act to send funds to another firm. Isn’t refusing to communicate with a depositor a breach of fiduciary duty?
  Are the delays encountered (13 days from transfer initiation to wire transfer) intentional to retain funds for their use (float, etc.) or merely incompetence?
  It was suggested to me that the extensive delays could be for security purposes. How can that be as they never spoke to me or had any additional security steps – aside from me transferring a few bits from the wet signature transfer form into the IB system (after logging in)? The security steps used by the receiving IRA custodian initiating the transfer were much more extensive.

  Interactive Brokers LLC

  Date: 04/28/2025

  We sincerely apologize for the challenges you experienced with your IRA transfer process and the communication difficulties you encountered. As a regulated financial institution, we take our fiduciary responsibilities seriously and follow strict protocols for IRA transfers to ensure security and compliance with regulatory requirements. We understand your concerns and want to ensure you receive the most appropriate guidance for your situation. Your financial advisor who is most familiar with your specific investment goals and circumstances would be best positioned to assist you with this matter. If you need additional help, please contact our Client Service team ***************************************************************************** 

• Review fromMary S

  Date: 09/15/2023

  3 stars
  I will never be more grateful than this . Have been surfing online looking for a better strategy to win trade but many times have tried and end up being scammed and losing money. I came across a review about a certain trader named Stephen H****. I contacted him and ever since then my trading journey has been sweet from helping me recover my money to teaching me on how to trade and win trades. so far the journey has been great and i'm grateful to him so i hope you see this review and get in touch you too can get your money recovered and learn how to trade yourself.  contact * ************ **** 

  Interactive Brokers LLC

  Date: 04/28/2025

  This appears to be a fraudulent review promoting a potential trading scam. Interactive Brokers does not endorse or partner with third-party traders offering guaranteed returns or fund recovery services. We encourage all investors to be cautious of such offers, as they often indicate potential fraud. For your security, please only engage with authorized IBKR services through our official channels. If you need assistance with trading education, please visit IBKR Campus for legitimate, free educational resources. ******************************************.

• Review fromRicardo T

  Date: 06/04/2023

  1 star
  The A plus rating is not based on their product. The website only allows one window at a time, if you try to open a new window, then cuts you off. I use many other brokers sites and being able to have several windows open at the same time is extremely important. As a buyer, I am focused on more than just one stock at a time. I am monitoring many different ones and want the ability to be able to purchase the stock when I would like. It is not possible with the IKRB site. And if you attempt to sign into the App while your computer is logged into the website, it will force you to log out and not allow you to use both at the same time. The only thing that is good about IKRB is the margin rate, but with a site like they have, then not really worth it at all. Why would a investor want to stay frustrated by the strange behaviors of their website. My computer is brand new and have a great ****** Tablet, and I have no problem with 5 other brokers, but this one, the site is buggy all the time and not allowing to have more than one tab open, ridiculous.

  Interactive Brokers LLC

  Date: 04/28/2025

  Thank you for your detailed feedback about our platform functionality. We understand your frustration with the single-window limitation and the challenges of simultaneous device access. These features are part of our security architecture, but we recognize they may impact your trading workflow. For a more flexible trading experience, we recommend trying our desktop platform, TWS (Trader Workstation), which supports multiple windows and advanced monitoring capabilities. If you'd like guidance on optimizing your trading setup, our Client Service team at *****************************************************************************

• Review fromJean L.

  Date: 01/23/2023

  1 star
  Warning!! Please away from this company! Zero star!!!
  1. I can guarantee that their trading platform would be the worst you ever encountered on earth.
  2.They claim they have low margin rate, but they would sell your stock at lost without notifying you, on day 2 when you use your margin. Unlike other companies, they gave you 3 days to deposit more fund into your account. They simply assume you are poor and they do whatever they want to take your money.
  3. when I try to transfer my stock to other company, they reject me 10 times for different reasons. I could screenshot that if this website allow me to. I end up deposit more an more money into their account, just to get my kidnapped stock back. Although I have more than $2000 cash balance in account already. So far, still depositing more, no luck with that. Unlike other places, when you use ACH to directly withdraw from Your bank, it’s instant or holding 3 days only. They told me they hold the fund 44 days and during that time, I can’t touch my money and stock! I can’t transfer to any place, they will hold that for 44 days! What?! Maybe after 44 days, they will come up with any other excuse and won’t let me transfer my stock and money, be careful, it may take you years to get your money back once you deposit it into their account.

  Interactive Brokers LLC

  Date: 04/28/2025

  Hello ***** we understand your concerns regarding our platform, margin procedures, and transfer processes. Our margin requirements and holding periods are designed to meet regulatory requirements and manage risk, though we recognize these can be more conservative than other brokers. We have attached out FAQ which explains the 44-day holding period below* *************************************************. If you need assistance with your transfers or would like to review your account's specific requirements, please contact our Customer Service team *******************************************************************p=contact.