Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account ********
  
  This account has some charges due to lack of use because I could not login into the account. Please do me a courtesy and refund the account because I did not have access and also have a disability. The account was supposed to be shut down.

  Business Response

  Date: 09/27/2024

  Dear *** ***********,

  Interactive Brokers LLC (“IBKR”) submits this response to the
  complaint filed with the Better Business Bureau regarding Minimum Activity fees
  assessed to your account between 2016 and 2018.
  

  As noted in
  the Customer Agreement you had signed, commissions and fees were as disclosed
  on the IBKR website.  As you have
  previously been advised, prior to July 2021, IBKR required that accounts
  generate a minimum amount of commissions per month. Failure to generate
  the required amount, as specified on the website, resulted in a minimum
  activity fee being assessed to the account the following month. IBKR eliminated
  the minimum activity fee in July 2021.
  
  A review of your account activity reflects that applicable fees have been
  assessed to your account for the time period between 2016 and 2018, and are
  posted to your account activity statements which are accessible via Client
  Portal.
  

  Based on the
  above, IBKR’s actions with respect to your account activity are in accordance
  with IBKR’s standard policies and procedures.
  

  Regards,
  IBKR Client Services
  

  
  

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just tonight on July 4,2024, I entered into a position using the Interactive Brokers Trading Platform. The position was to take a position such that I could benefit from an increase in the price of ******* using an ***. Once I entered into the position which was highly deflated since the close of business on Wednesday, I decided that it might not go the way I wanted so I wanted to sell at a small loss. As it turned out, the Interactive Brokers system would not allow me to sell the *** because the price of the *** was so much lower than the Wedbsday price, that they showed a pop up that I could not sell at the very reduced price it was their fiduciary responsibility to block my sell. Now the price of the *** is further declining and I cannot get out of it because they allowed me to purchase a position but I could not sell it.

  Business Response

  Date: 07/09/2024

  Dear *** ********,
  
  Interactive
  Brokers LLC (IB LLC) is responding to your letter to the Better Business Bureau
  (BBB), submitted on July 4, 2024.
  
  In your
  correspondence you stated that IB LLC would not allow you to close your **** *** position.
  
  A review of the
  activity in your account indicates that on July 4, 2024, from 21:37:34 ET to
  22:25:43 ET your orders were price capped.
  Regulators expect brokerage firms to maintain
  controls designed to prevent the firm from submitting orders to market centers
  that create a risk of disruptive trading (e.g., the risk of sudden, transient
  price moves).
  To comply with these expectations, Interactive Brokers
  implements various price filters on customer orders. Those price filters may,
  in certain circumstances, price cap customer orders in order to avoid market
  disruption, and those Price Caps will generally be in a % range from a
  reference price range calculated by IB. (The range of the Price Cap varies
  depending on the type of instrument and the current price.) For your
  convenience here is the Disclosure Regarding Price Cap Notices ******************************

  Unfortunately, price capping
  cannot be disabled. Should you like IB LLC to see if we can address the price
  capping of an individual symbol by temporarily adjusting the bid/ask spread
  parameters of the price cap algorithm, please contact the IB LLC Trade Group
  via chat or telephone in your region.
  
  Based on the
  above, it appears that IB LLC's actions with respect to your account activity
  were in accordance with IB LLC's standard policies and procedures as set forth
  on the IB LLC website.
  
  Regards,
  Sandra
  IBKR Client Services

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interactive Broker (aka IBKR) is a stock brokerage company I signed up for stock trading. On 6/9/24 I placed a trade for **** stock, upon trying to sell the stock, my order was rejected, citing SEC rule 144 (link: *************************************************************************) which regulates sell of company shares for “affiliates” of said company defined as: An affiliate is a person, such as an executive officer, a director or large shareholder, in a relationship of control with the issuer. This designation does not apply to myself and when I signed up for this brokerage account, I had to sign disclosure (per ***) requirements stating I there regulations does not apply to me. My loss due to IBKR stop of my stock trade order being fulfilled was over $9K due this error on the part of the broker. I have been trying to work with **** company on a resolution but there has been none and communication, willingness to resolve has been non-existence. I seek reimbursement of the funds lost $9K due to the error of IBKR

  Business Response

  Date: 07/15/2024

  Interactive Brokers LLC (IBKR) submits this response to your correspondence filed with the Better Business Bureau, regarding your account activity in **** on June 7, 2024.
  
  As stated on the IBKR website, SEC Rule 144 places certain
  limitations on trading of stocks, including microcap stocks by an
  "affiliate" of the issuer.  Please note that an
  "affiliate" is a person, such as an executive officer, a director or
  a large shareholder.  Given the heightened risks associated with trading
  microcap stocks, if a client's trading and/or holdings in a microcap stock are
  close to the Rule 144 thresholds, we will restrict the clients trading in the
  security.  Additional information regarding microcrap stock restrictions
  can be found on the IBKR website at:
  
  ******************************
  
  Please note that by design, if a client attempts to
  cumulatively sell 1% or more of a microcap they should receive a pop up message
  rejecting the order.  The message sends an alert to the IBKR compliance
  department prompting a manual review of the account and transaction.  Upon
  completion of the review and removal of the restriction, a new order can be
  submitted and accepted by the system.  Additional questions regarding the
  handling of microcap securities should be directed to IBKR trade problems via
  phone, chat or web ticket.
  
  Based on the above, IBKR's actions with respect to your
  account activity are in accordance with IBKR's standard policies and
  procedures.  Therefore, IBKR will not grant your compensation request.

  Regards,
  IBKR
  Client Services 

   

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interactive Brokers was not paying me the interest for lending out my securities each month in their Stock Yield Enhancement program. They initially claimed the interest was to small and they dont pay anything out for those transactions. When I looked into it further and threatened to file a complaint they changed their story and suddenly said there was a computer glitch and the credited my account for a little over 9 dollars for the one month. I had hundereds and hundereds of tranasctions for stocks lent each month and I found what they were doing was showing every transaction seperatley so they could round each one down to zero and not have to pay any interest out instead of adding the interest for each transaction together to get an accurate amount. They did this to me for about 10 months and only reimbursed me 9 dollars for all the thousands of transactions I was never paid for. Whats even worse is if they are doing this to all their customers and these people do not even realize its happening they are skimming alot of of money from alot of different people. Very poor, unhonest behavior by this company. Thats why I am also contacting the *** in hopes they will look into what Interactive Brokers is doing with this program.

  Business Response

  Date: 06/20/2024

  Dear Mr. ****,
  
  IBKR does not charge a fee for outgoing **** transfers.
  
  As noted in ticket ******, IBKR does not pay interest on
  shares lent that yield less than 0.01 of interest. This is by design and the
  **** correctly calculated the interest in your account in 2023 and 2024.
  Nonetheless, as a gesture of good customer service, IBKR rounded up the
  interest to 0.01 for each of your loans in 2023 and 2024 and credited your
  account 9.39 USD on May 22, 2024. In the future, IBKR will consider paying
  interest that yields less than 0.01.
  
  Please be aware that under the IB customer agreement, IB is
  not liable for system or technical errors, or for the unavailability of the IB
  system or for temporary inability to transmit orders to market centers. Thus,
  this credit to your account is not an admission of liability under the IB
  customer agreement, nor does it indicate that we would necessarily credit your
  account for similar instances in the future.
  
  Based on the above it appears that IBKRs actions with
  respect to your account activity were in accordance with IBKRs standard
  policies as set forth in the IBKR Customer Agreement.
  
  Regards,
  
  Joey
  IBKR
  Client Services

  Customer Answer

  Date: 06/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  So what is the explanation for rounding every single individual transaction down to zero before adding them together so you can avoid paying any interest ? Why have a program that pays interest on the stocks your customers lend if you never intend on paying out the interest and just keep it for yourselves ?? Truly appears to be a scam and is unethical at the very least. Then when someone points it out to you blame it on computer glitch and pay them 9 dollars in hopes they will just go away but say your not liable ? This is pathetic behavior for a company of interactive brokers size. Transparency and honesty would go a long way with your customers. Stop making excuses for yourself and start doing the right thing. 
  
  
  
  Sincerely,
  
  
  
  **** ****

  Customer Answer

  Date: 07/05/2024

  This company is skimming interest from thousands of customers and keeping it for themselves and all you can say is your sorry your not satisfied? Shouldn't they have to at least address what they are doing to people and provide some type of explanation .

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning
  I have trading account with IBKR. Account# *********.
  I close account on 5/28/2024, and request them transfer all my fund to my ***** personal account. At that time I have $114575.33.
  IBKR transferred $14575.33 to my ***** bank on 5/20/2024, and put $100000.00 under review. (They want ID and Picture)
  I send ID and picture to IBKR and made 2 calls to customer service on 6/2/2024 and 6/3/2024
  IBKR still holding my money with no reason.
  Hope I will get soon my money
  Thanks in advance

  Business Response

  Date: 07/09/2024

  Dear *** ******,
  
  Interactive Brokers (IBKR) received your correspondence of
  July 1, 2024 regarding a withdrawal. Therein, you indicate that IBKR will not
  complete your withdrawal. Upon receipt of your correspondence, the IBKR
  Complaints Department reviewed the facts and circumstances surrounding your
  complaint and provides the following response.
  
  IBKR takes account protection seriously. In order to
  complete the withdrawal request you were asked to verify your identity.  As part of the
  verification process, you were asked to provide a selfie, ID and complete a
  web-based verification process.  The web-based verification process has not
  been completed.
  
  IBKR has attempted
  to telephone you to assist with the verification. A voicemail was left
  requesting that you complete the process online. If you need assistance, please
  contact Client Services via the online chat or telephone.  
  
  Regards,
  Ayana
  Interactive Brokers
  

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated 2 request of $500 transaction payment from IBKR mobile app. I have only received one $500 payment. IBKR app shows the other request (reference number ********) is rejected.
  
  **** ** ******* confirmed that the $500 (reference number ********) went into IBKR and no errors found (See attached email) in the transaction.
  
  I need IBKR return my money back. INVESTIGATE with ***.

  Business Response

  Date: 06/25/2024

  Dear Mr. ****,

  Interactive Brokers LLC (IBKR) is responding to your
  letter to the Better Business Bureau (BBB), submitted on June 4, 2024.
  

  In your correspondence you stated that you submitted a
  deposit of 500.00 USD from your **** ** ******* (“****”) bank account to your
  IBKR account in May, that the funds have not been posted to your IBKR account
  or returned to your bank, and that no one is responding to your ticket. As such
  you are requesting that your $500 be returned.
  

  When a cashiering event such as a deposit is
  requested, your bank (****) sends funds to IBKR’s custodian bank along with
  instructions so that IBKR can identify the customer to whom the assets belong
  and post a corresponding credit to the customer’s IBKR account. IBKR reviewed
  this matter and found that on May 17, 2024, there was a technical issue at
  IBKR’s bank that caused the deposited assets not to be properly allocated to you,
  and thus the corresponding credit to your IBKR account did not occur. IBKR
  would like to apologize for your unsatisfactory experience.
  

  When such an issue occurs it can sometimes take time
  to identify and verify the appropriate customer to whom the unidentified assets
  should be credited to. IBKR identified the unallocated 500.00 USD deposit as
  belonging to you and credited the funds to your IBKR account on June 19, 2024.
  

  If you wish to withdraw the funds please submit a
  withdrawal request on Client Portal.
  

  Regards,
  Sandra
  IBKR Client
  Services

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a text message from IBKR's *********** stating:
  "ACH Debit for 453.85 USD from **** **** *** **. Use IBKR mobile
  to authorize by May 22 2024 2:00 PM".
  However when I try to authorize the direct debit, it appears that
  the only option is to deny the payment as seen in the attached file.
  This happened multiple times over the last years and typically
  it involves a considerable waste of time and effort to make sure
  that every direct debit on our account is accepted. Sometimes the text
  message says that the debit needs to be authorized but there is no
  way to do so and a tedious verification necessarily ensues. On the
  other hand the text message may say that the debit will go through
  but it actually needs to be manually authorized. The IBKR
  representatives with their distinguishing arrogance try to debug their
  system instead of providing assistance with the urgent issue at hand.
  On the long therm this has led to several missed payments, fees
  charges, interest charges and a decrease of our creditworthiness.
  IBKR has agreed to reimburse part of these charges but they did
  not fulfill the agreement. I request the reimbursement of $51.10.

  Business Response

  Date: 05/28/2024

  Dear ****** ***** and ****** ** *** *****,
  
  Interactive Brokers LLC (IBKR) is responding to your
  communication to the Better Business Bureau on May 22, 2024. Therein, you state
  that you had difficulties withdrawing funds from your account and the IBKR
  Customer Service Team was unable to provide assistance with your inquiry. Upon
  receipt of your complaint, we reviewed the facts and circumstances surrounding
  your concerns and provide the following response.
  
  In your communication, you state that you had trouble
  authorizing the direct debit for 453.85 USD from **** **** *** **. As a matter
  of background, the authorization feature was designed by IBKR to protect the
  assets in your account. We see that on May 21, 2024 at 09:20:14 EDT you
  initiated a withdrawal in the amount of 453.85 USD going to your **** **** *** ** bank instruction. This withdrawal was processed on the same day at 09:25:28
  EDT. In the future, if you have any questions or concerns with the withdrawal
  of funds in your account, please feel free to call our Customer Service Team
  toll free at ###-###-####. To date, we show no records of you calling our
  Customer Service Team this year.
  
  As far as the several missed payments, fees charged,
  interest charged and a decrease of your creditworthines, unfortunately these
  charges and events were not imposed by IBKR, therefore we cannot offer
  compensation.
  
  Based on the above it appears that IBKRs actions with
  respect to your account activity were in accordance with IBKRs standard
  policies as set forth in the IBKR Customer Agreement. IBKR will not offer
  compensation.
  
  Kind Regards,
  
  Joey
  IBKR
  Client Services

  Customer Answer

  Date: 06/03/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because it fails to address the cause of the persistent problem and do not provide the arranged compensation with customer service.

  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the first week of March 2024 I received a notice from the ** ***** ********** that I had $6000 of funds in an IKBR account, in my deceased mother's name, that would turn to unclaimed funds if they were not received from IKBR. The funds were sitting in account ********, name ***** * *****. In 2020, I had liquidated this account and transferred all funds out. Apparently these funds are a residual of some kind. Regardless, I notified IKBR on 3/4/24 of this issue. They replied 3/8/24 offering to send a check if I could return a form. I returned the form electronically on 3/10/24. I sent emails to the estate processing team on 4/4, 4/10, and 4/22, and all of these emails went unreturned. I reached back out to the customer service team on 4/26 and was informed on 4/30 that my concern would be forwarded to the appropriate team. On 5/8, I received an email from the Estate Processing team, Patrick R***, asking where I would like the funds sent. I sent the same electronic form (instructions for where to send the money) on 5/9. I again have not heard anything.
  
  This is similar to my experience in dealing with the Estate Processing team in 2020. They are slow to respond, unhelpful, and demand the same information repetitively.

  Business Response

  Date: 06/03/2024

  Interactive Brokers LLC ("IBKR") submits this response to your correspondence to the complaint filed with the Better Business Bureau, in which you state that IBKR has failed to distribute funds due to you from estate processing.  

  IBKR records reflect that a check request in the amount of USD $6,000.00 was submitted to the IBKR cashiering department on May 31, 2024, and will be processed and mailed on June 3, 2024.

  IBKR regrets any inconvenience experienced in resolving this issue.

  Should you have additional questions or require further assistance, please contact IBKR Customer Service via phone, chat or web ticket.

  Regards, 

  IBKR Client Services

• Initial Complaint

  Date:05/17/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I have been using Interactive Brokers for a while now, recently they blocked my account from trading (close only) without any warning or previous announcement. They have done this many times previously which obstructs me of using my funds. I had to call them several times to figure out why they had done it which I find ill intentioned. They have blocked until I explain why I have an American phone number as a foreigner, I don't find this to be a valid reason to block me from utilizing my funds. I appreciate your help with this matter.

  Business Response

  Date: 05/31/2024

  Interactive Brokers LLC ("IBKR") submits this response to your correspondence filed with the Better Business Bureau, in which you state that IBKR restricted your account to closing only transactions without warning.  

  As stated in the communication sent to you on May 13, 2024, in accordance with regulatory requirements IBKR periodically verifies the accuracy of information on file for client accounts.  IBKR notes that upon completion of required steps for verification of your account information including, receipt of requested documents, an update to your non-US phone number and submission of an updated tax form, all restrictions have been removed from your account.  IBKR records reflect that you successfully submitted opening transactions in your account on May 30, 2024.

  Should you require additional assistance, please contact IBKR Customer Service via phone, chat, or web ticket.

  Based on the above, IBKR's actions with respect to your account activity are in accordance with IBKR's standard policies and procedures.

  Regards,
  IBKR Client Services

   

  Customer Answer

  Date: 05/31/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:05/02/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a cash deposit and bought stock using only the cash. This brokerage than liquidated me on margin call even though I redeposited the cash the same day. The initial cash had gotten called back because another made an unauthorized transaction but I immediately fixed it before they margin called me however it didn’t matter they still illegally liquidated me with garbage market orders to screw me over even though they got all the funds and it was only cash no margin. I reached out to customer service and they haven’t helped me so far.

  Business Response

  Date: 05/15/2024

  Dear Mr. ******,

  Interactive Brokers LLC (IBKR) is responding to your
  letter to the Better Business Bureau (BBB), submitted on May 2, 2024.
  

  In your correspondence you stated that you purchased
  some shares of stock and that IBKR illegally liquidated assets in your account
  after you had met a margin call within 10 minutes of receiving it, and that
  IBKR has yet to respond with an explanation.
  

  When you opened your IBKR account you signed the IBKR
  Customer Agreement, which states that (1) IBKR customers are solely responsible
  for maintaining sufficient equity in their IBKR accounts at all times in order
  to satisfy applicable margin requirements; (2) IBKR retains the right to
  immediately liquidate positions, without issuing a margin call, in any account
  that does not meet applicable margin requirements; and (3) in the event of a
  margin violation, IBKR has the right to liquidate all or any part of a customer’s
  positions at any time and in any manner. Upon execution of the IBKR application
  you agreed to the terms and conditions of a margin account. In addition, you
  accepted the IB Disclosure of Risks of Margin Trading provided to you. These
  documents were also available for your review at any time on the IBKR website.
  

  As stated on IBKR’s website all deposits made by ACH are subject to a standard 4 business day credit
  hold. ACH funds may be released earlier at IBKR's sole discretion. However, IBKR
  does not provide any guarantees of the accelerated provision on all ACH
  deposits. 
  

  A review of your account indicates that on
  April 22, 2024, IBKR received an ACH (Automatic Clearing House) deposit of
  416.00 USD. IBKR elected to waive the ACH hold period for this deposit and
  posted the funds to your account.
  
  On April 24, 2024, at 01:01:45 ET, the ACH
  deposited noted above for 416.00 USD was recalled by your bank for insufficient
  funds.
  
  On April 24, 2024, at 06:02:41 ET, IBKR
  sent Communication ******** via email and Message Center stating “This NOTICE constitutes a
  MARGIN CALL. Your Interactive Brokers securities trading account as referenced
  above has incurred a margin deficit. In order to return the account to normal
  trading status, the account must be brought back up to required margin levels.
  Pursuant to the terms of the Interactive Brokers Customer Agreement, we may
  liquidate positions in your account in order to resolve the margin deficiency.
  Your account is currently subject to liquidation and therefore we may liquidate
  positions in your account at any time until the margin deficiency is resolved.”
  
  At 06:14:13 ET IBKR received an ACH
  deposit of 416.00 USD. Due to the ACH holding period noted above these funds
  were available for to be posted to your account on April 30, 2024.
  
  At 09:33:33 ET IBKR sent Communication
  73842538 via email and Message Center stating “Please note that the qualifying
  equity within your account (i.e., Equity with Loan Value) is insufficient to
  satisfy the margin requirement and, to restore margin compliance, liquidation
  of positions may commence without further notice.”.
  
  At 09:40:31 ET your account held a Net
  Liquidating Value of 47.78 USD against a Maintenance Margin Requirement of 352.98 USD
  and a deficit of Excess Equity over Maintenance Margin Requirement of negative
  305.20 USD. In order to bring your account into margin compliance, IBKR
  liquidated 38 shares of BITF at 2.08, 51 shares of BTBT at 2.2350, 25 shares of
  CIFR and 6 shares of MARA at 19.4750.
  
  Based on the above,
  IBKR's actions with respect to your account activity were in accordance with IBKR's
  standard policies and procedures as set forth on the IBKR website. 
  
  Regards,
  Sandra
  IBKR Client Services

  Customer Answer

  Date: 05/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  STILL AN ILLEGAL LIQUIDATION 
  
  
  They completely ignored the fact that I more than met the margin call at 6:14 am est less than 15 minutes after it was issued by depositing $416. So it was an illegal liquidation that I will be pursuing.
  
  
  Thanks,
  
  
  *************************
  

  
  
  
  
  Sincerely,
  
  
  
  **** ******