Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******/******* charged a balance after ending service with them. All bills have been paid and all equipment returned in store per instructions when ending service with them. Balance generated, reported and sent to “Eastern account System” collection agency from *******/******* was done so mistakenly and without my understanding. I spoke with *******/*******, and confirmed that amount charged was in fact paid, and they admitted their mistake and removed balance. They have also assured me that Eastern Account System would delete collection account from my credit report, which they have not. Instead, they have just changed status of collection account to “balance paid” “balance: $0) and “account closed”. I want this collection account DELETED from my credit report as it shouldn’t have even been sent. *******/******* Ticket ID: ************

  Business Response

  Date: 01/15/2025

  The
  account was placed in collections and paid directly to ******* after credit
  reporting.   Eastern Account System
  sent notice allowing time to dispute, pay or validate the debt prior to
  credit reporting.   Calls were also
  placed and an additional notices sent without a response as well. The account
  did not credit report until approximately 60 days later.    Eastern does not do “pay for delete”;this
  violates our contract with the credit bureaus if we remove entries without
  just cause.

  Customer Answer

  Date: 01/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  ******* admitted and declared that charge/balance was done so mistakenly, thus Eastern account system had no right to collect and report this inaccurate account. I have paid all balances correctly to *******, and am at no fault. Eastern account system will be reported to CFPB (consumer financial protection bureau) as this account was taken without my consent knowing that it was done so on original creditor error. 
  
  
  Sincerely,
  
  
  
  ***** ***********

  Business Response

  Date: 01/15/2025

  The account was updated by the original creditor with a payment; not an adjustment or credit. Payment was made on the account.

  Customer Answer

  Date: 01/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  the balance posted by original creditor was indeed, paid. But after investigating with creditor, they admitted that balance was mistakenly generated POST-cancellation. They have confirmed with me that they have requested to have report/account deleted because it was unjust and without my knowledge after ending service. This is a clear violation in collecting an account that should’ve never pertained to me nor one that consented to. Creditor has notated all of this in writing and can support my claim. ******* ticket ID: ************006 

  I would like this unjust account removed from my credit report

  
  
  
  Sincerely,
  
  
  
  ***** ***********

  Business Response

  Date: 01/15/2025

  We cannot adjust or alter the bill or balance in any way. If and when an update is received from the original creditor, it will update accordingly. As of right now, the account is paid in full and reporting to the bureaus accurately.

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my credit report it's showing a ******* mobile account that was opened in October 2024 in my name. I contacted ******* and they said that my ONLY acct that I have with the mobile department is current and is under $100, and was opened years before this collections acct popped up on my credit report. This is a fraudulent charge, this is not my account. Also the only past due I had was many many years ago, and was filed in a bankruptcy. I want this amount closed, zero out and my credit report corrected.

  Business Response

  Date: 01/13/2025

  Your dispute has been forwarded to the original creditor. We have ceased all future communications including credit reporting.
  Follow up with the original creditor may be required.

  Customer Answer

  Date: 01/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the only account that I have open with them is current. The collection company said it was for an old address I had however ******* mobile is stating that at that address that the collection agency has is not past due. That account wa moved to my new address because I moved. And my mobile and wifi account are current, and my current bill is nowhere close to the amount the collection agency has. ******* can't even find an accou t for me for that amount that the collection agency is stating. 
  
  
  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 01/13/2025

  I responded that we are ceasing communications including credit reporting. Please allow time for the bureaus to update your records., This is not immediate. Eastern is a third party collection agency that works on the original creditor's behalf. We cannot adjust or alter the balance owed. Please follow up with them directly.

  Customer Answer

  Date: 01/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/27/24
  ****** ******* ** ** (***) and EASTERN ACCOUNT SYSTEM I.
  
  Paid bill of $300.33 via the *** company ******. *** said it would take 24 hours to reflect update and get it off my account.
  I disputed with with ********** back in December of 2024.
  
  Experian sent me the resolution of my dispute with Eastern Account today stating it is still unpaid and in collections as of January 2025. This is not a true statement. I need help in getting this resolved. I just spoke to *** 1/4/25 and they said they have nothing they can do. I believe *** customer service mislead me and I am not very frustrated. They were not honest from the beginning. I do not know what to do. Please help me.
  
  *** said when paid, the collection would be lifted from my account.
  This is on my credit now:
  
  Account info
  Account name
  EASTERN ACCOUNT SYSTEM I
  Account number
  000000XXXXXXXXXXX
  Account type
  Collection
  Responsibility
  Individual
  Date opened
  10/21/2024
  Status
  Collection account. $405 past due as of Jan 2025.
  Status updated
  Oct 2024
  Balance
  $405
  Balance updated
  01/03/2025
  Recent payment
  -
  Monthly payment
  -
  Original balance
  $405
  Highest balance
  -
  Terms
  1 Months
  On record until
  Apr 2031

  Business Response

  Date: 01/06/2025

  *** placed an account in collections October 2024 with a $405.71
  balance owed for service that began provided through 8/5/24.
  Eastern Account System sent a notice allowing time to
  dispute, pay or validate the debt prior to credit reporting. At no time were
  the notices returned undeliverable. The account did not credit report until
  approximately sixty days later.
  Payment was made after the account was reported to the bureaus.
  The original creditor did report a payment made on the
  account but there is still a balance remaining. Eastern Account System is a
  third-party collection agency that works on our client’s behalf. We cannot
  adjust or alter the balance in anyway. Your dispute has been forwarded to the original creditor. If the balance is deemed as owed, validation of the debt owed will be mailed to you.

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an agreement with ********. Eastern has no permission to bill me, and I need the information removed from my credit report.

  Business Response

  Date: 01/20/2025

  Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to collect on a debt owed or report it to the bureaus.

  Business Response

  Date: 01/20/2025

  I show on my end, a response was provided on 1/6/24.

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Eastern Account System of Connecticut, Inc. on December 26, 2024 stating that because I didn't respond to the first letter they sent me, they reported my account to a credit bureau. I did speak with a representative from their company on the phone. I explained my entire situation to the man about how I don't actually owe ******** any money and that I did return the equipment they are saying I didn't return. I told the representative from Eastern Account System of Connecticut, Inc that I even have a receipt showing I returned it. Based on the information I told him, he told me he would be returning my account to ******** for them to review. So it is unacceptable that Eastern Account System of Connecticut, Inc. would say I did not communicate with them. And it is even more unacceptable for them to have reported my account to a credit bureau. I am requesting that Eastern Account System of Connecticut, Inc. get the correction made to the credit bureau immediately. I'm attaching my receipt showing that I returned the equipment in question. I also have an open complaint with the BBB against ********.

  Business Response

  Date: 01/03/2025

  Your dispute has been forwarded to the original creditor. We have ceased all future communications including credit reporting.
  Follow up with the original creditor may be required.

  Customer Answer

  Date: 01/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I want clarification on the following questions/expectations I have:

              ~ I expect Eastern Account System of Connecticut, Inc. to remove the mark/blemish on my credit report since they are the company that put it there. 

                          ~has this occurred?

                          ~how long will it take for the information to be corrected on my credit report?

            ~Once my credit report has been corrected by Eastern Account System of Connecticut, Inc. I want confirmation that my account has been removed from Eastern and sent back to ********. Eastern Account System of Connecticut, Inc. already told me once they sent my account back to ******** and that was not correct information. 

  
  Sincerely,
  
  
  
  ******** *******

  Business Response

  Date: 01/03/2025

  Per previous response: We have ceased all future communications including credit reporting.

  Customer Answer

  Date: 01/09/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My credit report has been amended and the incident has been taken off my credit report. Thank you!
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ***. I do not have a contract with Eastern Account Systems, they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 01/03/2025

  On 6.10.2024 I sent Eastern Account Systems a letter requesting the original contract as validation that I in fact owed them and they had authority to report this information on my credit report. I requested validation to be sent in 30 days of receipt of the letter and they have not responded. I have attached tracking info from the **** as proof of mailing and receipt. They are no reporting inaccurate information and I have requesting that it be removed as it is in violation of my credit reporting rights under **** **** * ****.

  Business Response

  Date: 01/06/2025

  Eastern Account System is a third-party collection agency that works on
  our client’s behalf. Your contract is with the original creditor, not
  Eastern Account System. We do not own or purchase any debt. Other than a
  dispute made to the bureaus directly, we have not heard from you.

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my credit report.
  
  EASTERN ACCOUNT- 000000XXXXXXXXXXX
  
  EASTERN ACCOUNT- 000000XXXXXXXXXXX
  \
  ****** ** **** ************ ********* ******* ***** ********** ********* ******* ***** ********** 
  
  Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with Maximum Accuracy.
  
  I contacted ******** and asked them to investigate and remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature they have not been able to provide such proof to me.
  
  This is a violation of the Fair Credit Reporting Act, and this disputed item may not appear on my credit report if it cannot be supported by any evidence or proof.

  Business Response

  Date: 12/30/2024

  Eastern Account System is a third-party collection agency
  that works on our client’s behalf. Your contract is with the original creditor,
  not Eastern Account System. We do not own or purchase any debt.
  Eastern Account System takes great pride in our approach, the
  way we communicate and maintain compliancy.
  *** placed an two accounts in collections May2023 with a $838.16
  total balance owed for service provided through February 2023. The service address
  was @ **** ****** ***** *** *** ****  ******** *** The account was disconnected for nonpayment.
  Eastern Account System sent a notice allowing time to
  dispute, pay or validate the debt prior to credit reporting. At no time were
  the notices returned undeliverable. The account did not credit report until
  approximately sixty days later. Additional notices and calls were also placed,
  without a response. Other than disputes made to the credit bureaus, we did not
  hear from you.
  Validation of the debt owed has been requested and will be
  sent to you
  We do have several
  different payment options, you can pay over the phone (###-###-####), on line
  at our website or mailing in the payment. If you opt to pay online the website
  is ***********************

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eastern Account Systems placed a collection file on my credit report in September 2024. This account was paid in full directly to ***************. This was to be pulled back to *******, thus EAS should remove from my credit report.

  Business Response

  Date: 12/30/2024

  ******* placed an account in collections September 2024 with a
  $310.71 balance owed for service that began January2020 through February 2024.
  The service address was @ *** ********* **  ************ ***
  The account was placed with another agency prior to Eastern
  Account System.
  Eastern Account System sent a notice allowing time to
  dispute, pay or validate the debt prior to credit reporting to the same address
  you have listed here in your complaint. At no time were the notices returned
  undeliverable. The account did not credit report until approximately sixty days
  later. Additional notices and calls were also placed, without a response. we
  did not hear from you.
  Validation of the debt owed has been requested and will be
  sent to you
  We do have several
  different payment options, you can pay over the phone (###-###-####), on line
  at our website or mailing in the payment. If you opt to pay online the website
  is ***********************

  Customer Answer

  Date: 12/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I provided an image showing $0 owed on the account.  I also moved and am at a new address as of February 2024.  I can provide information showing move.  I spoke with ******* who stated the account was paid and they would pull the account from EAS which would cause it to be removed from my credit report. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 12/31/2024

  You just made the payment on 12/27/24 directly to the client. You did not allow time for systems to update.  The account now has a zero balance and will report to the bureaus accordingly.

  Customer Answer

  Date: 12/31/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the account should be pulled from the credit bureau as ******* confirmed this was resolved with them. 
  Since EAS has no interest and had no dealing with these account, as it has been handled directly with *******, and nothing was paid to EAS, they should not be reporting any accounts on my credit reports.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eastern Account Systems added negative report to my credit report and is requesting money to settle a debt dispute

  Business Response

  Date: 12/26/2024

  To accurately locate the accounts in question and due to the nature of the bill and to protect your privacy, Please email ***********************************  Please include:

  Your  address:
  Your date of birth:
  Original Creditor:
  The EAS account number, if you have it
  

   

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This derogatory/ infraction that has appeared on my credit Report is an error from the original biller ******* ***** *************** **** This small amount of money has impacted my credit rating and has impacted my credit worthiness at the most critical time in my life and in my current business endeavors.
  I already contacted ******* ***** ************** *** dba, ******* three times regarding this error and they have assured me that it was already corrected in their system. This derogatory mark is still showing on all three of my credit reporting agencies. Please remove immediately

  Business Response

  Date: 12/26/2024

  Eastern Account System takes great pride in our approach, the
  way we communicate and maintain compliancy. Eastern Account System is a
  third-party collection agency that works on our client’s behalf. We do not own
  or purchase any debt. We cannot adjust or alter the balance owed in anyway.
  ******* placed an account in collections September 2024 with a
  $200.29 balance owed for service that began December 2017 through June 2024.
  The service address was the same address you have listed here.
  Eastern Account System sent a notice allowing time to
  dispute, pay or validate the debt prior to credit reporting to the same address
  you have listed here in your complaint. At no time were the notices returned
  undeliverable. The account did not credit report until approximately sixty days
  later. Additional notices and calls were also placed, without a response. Prior
  to December 11,2024 we did not hear from you. You called stating that your
  credit was being affected and hung up on the agent.
  Validation of the debt owed has been sent to you.
  We do have several
  different payment options, you can pay over the phone (**************), on line
  at our website or mailing in the payment. If you opt to pay online the website
  is ***********************

  Customer Answer

  Date: 12/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  once again i spoke to your three of your agents after I spoke to ******* 3 times regarding taken this unpaid balance off my credit report because it was in error.  I am still with ******* with a new account which was there new program that they offered to me in replacement of the old one.  They in error kept billing me for both account at the same time.  They said they fixed the bill and balance is 0.
  
  
  
  Sincerely,
  
  
  
  ********* ******

  Business Response

  Date: 12/30/2024

  All calls are recorded and or monitored.

  Eastern does not do “pay for
  delete”;this violates our contract with the credit
  bureaus if we remove entries without just cause.

  Customer Answer

  Date: 12/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because i a requesting the audio of the last conversation when I spoke with your last agent. Since you stated I hung up on them.
  
  
  
  Sincerely,
  
  
  
  ********* ******