Business Profile
Collections Agencies
Eastern Account System of Connecticut, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 445 total complaints in the last 3 years.
- 197 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/12/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
EASTERNACCOS (Original Creditor: ** ******* ***** **************) ***************** Balance: $396.00
I am attempting to handle this matter privately, now. `
Your agency has broken federal law on more than one occasion.
Under 1* *** ************), you are obligated to provide verification of the debt when requested by a consumer. To date, you have failed to provide any documentation or information to substantiate this debt. Your failure to meet this legal requirement constitutes a violation of my consumer rights under the **** **** ********** ********* *** ******* and other applicable laws.
Furthermore, I have not been given an opportunity to dispute the account as required by 12 CFR 1006.34(c)(4)(i), which mandates that a consumer must be given a reasonable period to dispute the debt. Instead, you have placed an erroneous and unverified collection on my consumer report, which is in clear violation of my rights.
Additionally, I assert that your actions in reporting this account to consumer reporting agencies without providing the required validation and disclosures are false, misleading, and deceptive. This is in direct violation of ** *** **************** *** ** *** ************** which prohibit such practices.
Given the above violations, I demand that you immediately cease reporting this collection account to any credit bureaus and remove any inaccurate entries related to this account from my credit report. You are also required to provide the appropriate validation of this debt under 12 CFR 1006.34(b)(5). If you fail to comply with these requests within the timeframes outlined in the law, I will be forced to escalate this matter, including filing complaints with the ******** ********* ********** ****** (****), the BBB and the ******* ***** ********** (***), as well as pursuing legal action if necessary.
Citing 1* *** ***** of the **** I am requesting that you validate this debt immediately as well.Business Response
Date: 02/12/2025
Other than disputes made to the bureaus directly, we have
never heard from you. ******* placed an account in collections October 2024 with
a $395.59 balance owed for service provided January 2021 through March 2024.
The last payment was made prior to disconnect and the final prorated bill being
generated. The service address is the
same address you have listed here in your complaint. This account was disconnected for non
payment. This account was also placed
with another agency prior to Eastern.
Eastern Account System sent a notice allowing time to
dispute, pay or validate the debt prior to credit reporting to the same address
you have listed here in your complaint. At no time were the notices returned
undeliverable. The notice was sent without a response.
Validation of the debt owed will be sent to you.
We do have several
different payment options, you can pay over the phone (###-###-####), on line
at our website or mailing in the payment. If you opt to pay online the website
is ***********************Business Response
Date: 02/12/2025
Other than disputes made to the bureaus directly, we have
never heard from you. ******* placed an account in collections October 2024 with
a $395.59 balance owed for service provided January 2021 through March 2024.
The last payment was made prior to disconnect and the final prorated bill being
generated. The service address is the
same address you have listed here in your complaint. This account was disconnected for non
payment. This account was also placed
with another agency prior to Eastern.
Eastern Account System sent a notice allowing time to
dispute, pay or validate the debt prior to credit reporting to the same address
you have listed here in your complaint. At no time were the notices returned
undeliverable. The notice was sent without a response.
Validation of the debt owed will be sent to you.
We do have several
different payment options, you can pay over the phone (###-###-####), on line
at our website or mailing in the payment. If you opt to pay online the website
is ***********************Initial Complaint
Date:02/12/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I believe this account has been assigned to me in error, as I am not liable for the debt in question.
I have no contractual obligation with EASTERNACCOS and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since EASTERNACCOS has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.
I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.Business Response
Date: 02/12/2025
You filed a similar CFPB complaint in November 2024. Please see my response :Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt.
******* placed an account in collections in July 2024 with a $181.11 balance owed for service provided through December 2023. This account was also placed with another agency prior to Eastern Account System.
Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. Calls were also placed without a response. The account did not credit report until approximately 60 days later.
The account was paid in full in November 2024. Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.Initial Complaint
Date:02/10/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December , 20204 I reviewed my credit report. To my surprise I noticed 2 accounts with Eastern Account System requesting for this collection agency to cease and desist from all communication including reporting the accounts on my consumer report.Business Response
Date: 02/11/2025
Communications have ceased per your request. Your permission is not required to report a debt you owe to the credit bureaus.
**** placed 2 accounts in collections in March of 2019 totaling $1399.24. $653.54 for services provided and $745.70 for unreturned equipment. Eastern Account System sent notice allowing time to dispute,
pay or validate the debt prior to credit reporting. Calls
were also placed and an additional notices sent without a response as well. The
account did not credit report until approximately 60 days later.We do have several
different payment options, you can pay over the phone (###-###-####), on line
at our website or mailing in the payment. If you opt to pay online the website
is ***********************Initial Complaint
Date:02/03/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’m not liable for this debt with ******* ***** *************** I do not have a contract with EASTERN ACCOUNT SYSTEM, INC., they did not provide me with the original contract as I requested.Customer Answer
Date: 02/04/2025
I contacted them on Feb 1st 2025.Business Response
Date: 02/04/2025
Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Other than a dispute made to the bureaus directly, we have never heard from youCustomer Answer
Date: 02/05/2025
Complaint: ********I reject this response.
I am writing to formally request the removal of the collection account from my record, as there is no contract between us.
Additionally, I previously contacted your office regarding this matter on February 1, 2025, yet I see no action has been taken. Please confirm the removal of this collection within 4 business days.
Sincerely,
**** ****Business Response
Date: 02/05/2025
I responded to your previous complaint. You do not have a contract with Eastern Account System. The original creditor does and your contract is with the original creditor.Customer Answer
Date: 02/05/2025
Complaint: ********
I am rejecting this response because:Please clarify that this will be removed from my credit report on all bureaus it reports to.
Sincerely,
**** ****Initial Complaint
Date:01/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with ******* **************. I do not have a contract with the collection agency eastern account systems.Customer Answer
Date: 01/30/2025
Hello,
I am writing to confirm I have spoken with Eastern Account Systems on 1/29/2025 at 6:30 PM to declare that I am not the owner of this debt and have no contract with this business. I spoke with agent Breanna W*********.
Thank you,
****** *******Business Response
Date: 01/30/2025
Eastern Account System takes great pride in our approach, the
way we communicate and maintain compliancy. All calls are monitored and recorded. You claimed the account was under investigation and to not call again; all communications in writing. You claimed the salesperson was misleading when you signed up for service. Per the original creditor the balance is valid and owed. You do not have a contract with Eastern Account System. Your contract is with the original creditor, not
Eastern Account System. We do not own or purchase any debt.Customer Answer
Date: 01/30/2025
Complaint: ********
I am rejecting this response because:I do not own this debt. No documentation has been provided.
Sincerely,
****** ******Initial Complaint
Date:01/28/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to dispute the collection account reported by Eastern Account System I, account number 000000XXXXXXXXXXX (The actual account number on credit report) , with a reported balance of $206. I am not liable for this debt for the following reasons:
1. **Lack of Knowledge:** I have no record or recollection of this debt. The account was opened on 12/19/2022, but I was never notified of any outstanding balance or contacted by the original creditor or collection agency.
2. **Failure to Validate:** I requested validation of this debt under the **** **** ********** ********* *** ******), but I have not received any documentation verifying its existence or validity. This includes:
- The original signed agreement or contract.
- An itemized breakdown of the $206 balance.
- Proof that I was properly notified of this debt.
3. **Potential Errors or Fraud:** This debt could be the result of clerical errors, misattribution, or identity theft. I have not authorized any transactions related to this account.
4. *********** ** ******** ********** ****:** The failure to validate this debt may violate the **** and *****, causing harm to my credit report and financial standing.
I am not liable for this debt with with ********, I do not have any contracts with EASTERN ACCOUNT SYSTEM. They did not provide me with any contract as requested.Business Response
Date: 01/28/2025
Eastern Account System takes great pride in our approach, the
way we communicate and maintain compliancy.
Eastern Account System is a third-party collection agency
that works on our client’s behalf. Your contract is with the original creditor,
not Eastern Account System. We do not own or purchase any debt. Your permission
is not required to report a debt owed to the bureaus.
******** placed an account in collections December 2022 with a
$205.54 balance owed for unreturned equipment and service provided February 2022
through June 2022. T
Eastern Account System sent a notice allowing time to
dispute, pay or validate the debt prior to credit reporting. At no time were
the notices returned undeliverable. Several calls were placed and additional notices
were sent without a response.
Validation of the debt owed will be sent to you.
We do have several
different payment options, you can pay over the phone (###-###-####), on line
at our website or mailing in the payment. If you opt to pay online the website
is ***********************Initial Complaint
Date:01/23/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with *******. I do not have a contract with Eastern Account System, IN. They did not provide me with the original contract as I requested.Customer Answer
Date: 01/23/2025
I called multiple times and left messages requesting the original contract and to have it removed from the credit report.Business Response
Date: 01/24/2025
The account has been recalled by the original creditor. We are no longer handling this account.
Please follow up with the original creditor directly. (Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System)Customer Answer
Date: 01/24/2025
Complaint: ********
I am rejecting this response because:Eastern Account System is on my credit report. Not the original creditor. It needs to be removed from my credit report immediately.
Sincerely,
***** *****Business Response
Date: 01/24/2025
The account was recently recalled, allow time for the bureaus to update. You can follow up with the bureaus directly,Initial Complaint
Date:01/22/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company randomly showed up on my credit report as if I owe ******* ****** 800$, I currently have ******* and spoke with them regarding this- I have no such debt. EAS is reporting balances fraudulently. I filed a dispute immediately with my ******** credit report and then all of a sudden a letter shows up to my house from EAS saying I have to respond by 11/2024.. excuse me it’s January 2025. I want this removed immediately from my credit report or I will seek legal actions against this fraud charge.Business Response
Date: 01/22/2025
Eastern Account System is a third-party collection agency that works on our client’s behalf. Your debt is with the original creditor, not Eastern Account System. Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response. This account was placed with other agencies prior to Eastern. We have ceased all future communications including credit reporting.
Follow up with the original creditor may be required.Customer Answer
Date: 01/22/2025
Complaint: ********
I am rejecting this response because: I spoke with ******* ******, billing service representative David D*******, employee ID#******* and confirmed again yesterday I have no such debt to their company. Your response is that my debt is with the original creditor and not Eastern Account System, and that you all notified me prior to reporting this to my credit report, which is a lie. I have received no such notices and furthermore I currently use ******* ****** as my carrier and have for a long time. This needs to be removed from my credit report from EAS since you are the ones who placed it on there. Please and thank you.
Sincerely,
***** *******Business Response
Date: 01/22/2025
Per my response: We have ceased all future communications including credit reporting.
Follow up with the original creditor may be required.Customer Answer
Date: 01/22/2025
Complaint: ********
I am rejecting this response because:
I want to know that you all will be submitting to remove this from my credit report, as I spoke with ******* and they advised me this is suspicious activity and they have nothing to do with this balance being on my credit report as my account with them is current and I do not now or ever have owed them anything.
Sincerely,
***** *******Business Response
Date: 01/22/2025
I responded that credit reporting will cease as well as all communications.Initial Complaint
Date:01/21/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The original creditor ******** which I didn't sign a contract with Eastern Account System. This is unauthorized this illegal transaction without my permission. Please move forward with not liable for this collection agency. They did not provide me with the original contract please remove from credit report.Business Response
Date: 01/21/2025
Other than disputes made to the bureaus directly, we have never heard from you. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to collect on a balance owed or report a debt owed to the credit bureaus.
Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************Initial Complaint
Date:01/21/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not have a contract with Eastern Account Systems. They did not provide the original contract with my wet signature as requested so I'm not liable for this debt. DELETE ASAP before I file a legal action.Customer Answer
Date: 01/21/2025
Never received any documentation from Eastern stating I have a contract with them please do a investigation, it's been over 50 days since filing a dispute.Business Response
Date: 01/21/2025
Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Validation of the debt owed was sent to you on 12/30/24 in response to your letter. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************Customer Answer
Date: 01/21/2025
I'm going to file legal actions so we are going to deal with it that way because I do not have a legal contract with Eastern Account Systems, provide proof of a contract.
Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.
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