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Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 443 total complaints in the last 3 years.
  • 198 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2025,date of transaction. Eastern Account Systems placed a collection on my credit report that is not my account. I have never lived at ** ******** **** ***** ******* *** *****. .After disputing with the credit bureaus Eastern sent a validation letter from ********. I never did business with ********. The validation is incorrect, it has the ** address as well. After calling Eastern i was told to file a police report for identity theft. i did.
    I appreciate your attention to this matter. I would appreciate this account removed from my credit report. Thanking you in advance

    Business Response

    Date: 09/24/2025

    Eastern Account System is a third party collection agency that works on our client’s behalf.  Eastern Account System does not own or purchase debt.  Eastern cannot adjust or alter the balance owed .Validation of the debt owed was sent. The ** address is the billing address not the service address. I was able to obtain additional information from the original creditor. (See attached) The service address was ** **** ****** *** ****** ** *****.  Per the original creditor, if this is indeed a case of identity theft:
    •    File a police report - This must be filed stating that the account was setup without the debtor’s permission (and a copy provided to Eastern – fax/mail/email
    •    Once a police report has been filed, you will need to file a fraud report with client
    •    It is also required that the debtor have proof of residency during the time the account was active and in question  and a copy of the debtor’s driver’s license or State ID

    Customer Answer

    Date: 09/24/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

  • Initial Complaint

    Date:09/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The reporting shows duplicate delinquency notations for the same missed payment.

    Business Response

    Date: 09/18/2025

    Eastern Account System is a third-party
    collection agency that works on our client’s behalf.  We do not report "late" payments. Comcast placed an account in collections in April 2025.  The account was paid months later. The account was just recently paid.  All updates are sent to the credit bureaus on the 10th of each month (or next business day). Please allow time for the bureaus to update your records. Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.
    The account would update to settled for a lesser amount/zero balance.

    Business Response

    Date: 09/18/2025

    Eastern Account System is a third-party
    collection agency that works on our client’s behalf.  We do not report "late" payments. Comcast placed an account in collections in April 2025.  The account was paid months later. The account was just recently paid.  All updates are sent to the credit bureaus on the 10th of each month (or next business day). Please allow time for the bureaus to update your records. Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.
    The account would update to settled for a lesser amount/zero balance.

    Business Response

    Date: 09/18/2025

    Eastern Account System is a third-party
    collection agency that works on our client’s behalf.  We do not report "late" payments. Comcast placed an account in collections in April 2025.  The account was paid months later. The account was just recently paid.  All updates are sent to the credit bureaus on the 10th of each month (or next business day). Please allow time for the bureaus to update your records. Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.
    The account would update to settled for a lesser amount/zero balance.

  • Initial Complaint

    Date:09/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collector continued to call my workplace after being instructed not to.

    Business Response

    Date: 09/18/2025

    We have never heard from you prior to this complaint. 7/3/25 was the last attempt made to contact you and it was not a place of business/ employment. The account has been recalled by the original creditor. We are no longer handling this account. Please follow up with the original creditor directly.

    Business Response

    Date: 09/18/2025

    We have never heard from you prior to this complaint. 7/3/25 was the last attempt made to contact you and it was not a place of business/ employment. The account has been recalled by the original creditor. We are no longer handling this account. Please follow up with the original creditor directly.

  • Initial Complaint

    Date:09/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The agency did not mark this debt as disputed even after receiving notice.

    Business Response

    Date: 09/09/2025

    Eastern Account System most certainly did report this as a disputed account to the bureaus. The account was placed in dispute prior to credit reporting took place. When the account was reported to the bureaus, it was reported as a disputed account. Validation of the debt owed was sent to you twice, 12/19/24 and again 4/11/25.

    Business Response

    Date: 09/09/2025

    Eastern Account System most certainly did report this as a disputed account to the bureaus. The account was placed in dispute prior to credit reporting took place. When the account was reported to the bureaus, it was reported as a disputed account. Validation of the debt owed was sent to you twice, 12/19/24 and again 4/11/25.

  • Initial Complaint

    Date:09/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The entry contains old, outdated details that should not be reported.

    Business Response

    Date: 09/08/2025

    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission
    is not required to report a debt owed to the bureaus.
    ******** placed an account in collections in May 2024 with a $140.85
    balance owed for service provided that began in August 2022 through April 2024.
    The billing address was ***** ******* **  **** ***  *******  **. 
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting. At no time were
    the notices returned undeliverable. The notice was sent without a response.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

    Business Response

    Date: 09/08/2025

    Validation of the debt owed will be sent.

    Customer Answer

    Date: 09/10/2025

    I am not accepting the resolution for this is very urgent matter and it is hindering me to reach my financial goal I wanted this to be resolve immediately.

  • Initial Complaint

    Date:09/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eastern Account Systems put a collection I do not owe on my credit on belhalf of *******. I had ******* for several years and switched to *******. ******* continued to charge me after the account was closed. I made many calls to try and fix the problem.

    Upon visiting the store I was told the balance was due to unreturned equipment but had the receipt in my car which was shown to the employee. The employee did an “***” to show there was no usage for any months I had not already paid for.

    This same account was already put on my credit by ****** and taken off for lack of proof that I owe them money.

    I am requesting a printout of usage for the moths they claim I owe. If this cannot be verified I want it immediately removed from my credit report.

    Thanks

    Business Response

    Date: 09/04/2025

    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. We cannot
    adjust or alter the balance owed.
    Your dispute has been forwarded to the original creditor. If
    the balance is deemed as owed, validation of the debt owed will be sent to you.

    Customer Answer

    Date: 09/04/2025



    Complaint: ********



    I am rejecting this response because:

    Eastern account is the one who put a negative remark in my credit not *******. The debt should be validated BEFORE you try to sabotage my credit report. Either prove that I owe ******* this money or take it off of my credit. I want to transcript of much data I used after I turned this service off. I was on month to month and the equity was returned. My issue with the company reporting on  my credit.

    ****** could not validate the debt and had to remove this. This is the second time this had gone on my credit report. I will file a civil suit for damages if I am denied credit over this. 

    Show me the print out of how much data I used. 




    Sincerely,



    **** *********

    Business Response

    Date: 09/05/2025

    Eastern is not associated with ****** in any way and we cannot speak on what they could or could not do.  Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The
    notice was sent without a response. We do not own or purchase any debt. We cannot adjust or alter the balance owed.
    Your dispute has been forwarded to the original creditor. If the balance is deemed as owed, validation of the debt owed will be sent to you.

    Customer Answer

    Date: 09/05/2025



    Complaint: ********



    I am rejecting this response because:

    There was no correspondence sent and you can’t prove otherwise. While you were busy tread bing my credit I did you job for you. There is a zero balance on my account according to the ******* rep. If this isn’t immediately removed from my credit report it will be your company i come after for damages 


    Sincerely,



    **** *********

  • Initial Complaint

    Date:09/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding a debt being collected by EASTERN ACCOUNT SYSTEM for a ******** ************** account. ******** ************** filed for ******* ** bankruptcy in April 2020 (Case No. ********, ******** ******** ** *** ****). Under bankruptcy protection, debts are restructured, discharged, or handled through the court process. Despite this, EASTERN ACCOUNT Systems is attempting to collect a debt allegedly owed to ********, with the account showing as opened in 2023 — three years after ******** filed for bankruptcy. Any debt discharged or restructured in bankruptcy cannot legally be pursued by a third-party collector. Continuing to collect violates the U.S. Bankruptcy Code, ** ****** * ********** which enjoins creditors from attempting to collect discharged debts. Collection efforts violate the ****** ** ****** * ****** which prohibits misrepresentation of a debt’s legal status. Listing this as an open collection account in 2023 would be inaccurate and misleading, violating the **** ****** ********* *** ******* ** ****** * *********** * am requesting the Immediate deletion of this collection account from all credit bureaus.

    Business Response

    Date: 09/03/2025

    You filed a **** complaint in April and May claiming identity theft. The policy/protocol was provided to you.  The original creditor has deemed the balance valid and owed. Validation of the debt you was sent to you on 5/15/25 and again on 5/19/25.

  • Initial Complaint

    Date:09/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ******* ***** *************, I do not have a contract with eastern account system,they did not provide me with the original contract as requested.

    Customer Answer

    Date: 09/05/2025

    Contacted Eastern Account System back in July 2025, requested copy of legal binding contract entered with them, failed to provide copy and still reporting to credit bureaus 

    Business Response

    Date: 09/05/2025

    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission
    is not required to report a debt owed to the bureaus.
    ******* placed an account in collections in April 2025 with a
    $1811.06 balance owed for service provided that began in July 2024 through October
    2024.
    The service address was **** ******** ****  ****** **. 
    This account was also placed with another agency prior to Eastern
    Account System
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting. At no time were
    the notices returned undeliverable. The notice was sent without a response.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************
    If you still believe that this
    was identity theft, per the original creditor: To resolve your issue, please
    click on the following link:    ****************
    You may also call ###-###-####.
    Please access one of these
    resources to validate your claim.

  • Initial Complaint

    Date:08/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account reflects missed payments that are disproven by receipts in my possession.

    Business Response

    Date: 09/01/2025

    Eastern Account System sent notice allowing time to dispute, pay or validate the debt prior to credit reporting. (approx 60 days later)   Calls were also placed and an additional notices sent.  The account was placed in June  2024 and not paid until November 2024.    Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.

  • Initial Complaint

    Date:08/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with EASTERN ACCOUNT
    SYSTEM, INC, I do not have a contract with EASTERN ACCOUNT
    SYSTEM, INC. They did not provide me with the original contract as I requested.

    Business Response

    Date: 09/01/2025

    Other than a dispute made to the credit bureaus, we have never heard from you. Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.

    Business Response

    Date: 09/01/2025

    Other than a dispute made to the credit bureaus, we have never heard from you. Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.

Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.

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