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Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 435 total complaints in the last 3 years.
  • 193 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Eastern Account System Inc, I do not have a contract with Eastern Account System Inc, they did not provide me with the original contract as I requested

    Business Response

    Date: 07/29/2025

    Other than a recent dispute just made with the credit bureaus; we have never heard from you. Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission
    is not required to report a debt owed to the bureaus.

     

    Customer Answer

    Date: 07/29/2025



    Complaint: ********



    I am rejecting this response because:

    If you have no business with me or have no knowledge of my account then explain why you are on my credit report. That would be an inaccuracy and must be removed since you do not own or take responsibility for this debt. 



    Sincerely,



    ******* *****

  • Initial Complaint

    Date:07/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

    Business Response

    Date: 07/28/2025

    Eastern Account System did not request the account be removed from any credit reporting.
    The credit bureaus may have, but we did not. The balance remains valid and owed.

  • Initial Complaint

    Date:07/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my sign signature, original contract or any information about this debt. STOP CALING ME BEFORE 7AM AND AFTER 9PM. Stop harassing me and texting me. CEASE AND DESIST.
    You never proven that i owe this debt. You are reporting fraudulent information on my credit report.

    Delete this account eastern account system asap.

    Business Response

    Date: 07/22/2025

    Other than a recent dispute made to the credit bureaus
    directly, we have never heard from you.
    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission
    is not required to report a debt owed to the bureaus.
    We have never attempted to call you outside the allowable
    times according to the FDCPA.
    ******* placed an account in collections in January 2025 with
    a $230.60 balance owed for service provided through August 2024.
    The service address was the same that you listed here in this
    complaint.  The account was disconnected
    for non payment.  
    This account was also placed with another agency prior to Eastern
    Account System
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response.
    Validation of the debt owed will be sent to you. Other than
    validation, all communications have ceased per your request.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:07/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not owe ******* any money. I currently have ******* service. ******* says that I don't owe anything. I have called this company and they hang up on me after 7 minutes. This is a scam

    Business Response

    Date: 07/21/2025

    I can assure this is not a scam. Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.  Our business hours are Mon-Friday 830am-7pm EST.  ******* placed an account in collections in April 2025 with a $589.56 balance owed for service provided through October 2024. 
    The service address was the same that you have listed here in your complaint. 
    This account was placed with another agency prior to Eastern Account System. 
    Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response. 
    Validation of debt will be sent to you.
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

    Customer Answer

    Date: 07/28/2025

    This is from ******* and it states I have returned the equipment that I was being charged $590 for and I don’t owe anything 

    Business Response

    Date: 07/29/2025

    The validation of the debt owed was sent to you. The final bill shows a balance of $1099.56.  The balance placed in collections is $589.56; which does not include equipment charges.

  • Initial Complaint

    Date:07/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    lam not liable for this debt with Eastern Account system. I do not have a contract with Eastern account systems, they did not provide me with the original contract as I requested. They have an address listed that I have not lived. I was living in ******* so I never bought this service.

    Customer Answer

    Date: 07/18/2025

    I contact Eastern Account System and spoke with (Ese A.) at 1:17 eastern standard time. She provided me with an address that was not mine ant the time of account being opened and she told me they have been reporting since 2022 but in 2022 I lived in ******* .

    Business Response

    Date: 07/18/2025

    You filed a BBB complaint on 7/3, we promptly responded to you. Your contract is with the original creditor, not Eastern Account System.You also spoke with two representatives that advisedyou of the fraud protocol provided by the original creditor. **** placed two accounts in collections in June of 2022 with a $742.68 total balance owed for unreturned equipment and service provided through May 2 2022. 
    The service address was **** ****** ******** **  *** ***  ********* **  .  The account was disconnected for non payment.  
    Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response. 
    Additional notices were sent and calls placed, we have never heard from you.
    Per the original creditor, if this is indeed a case of identity theft:
    •    File a police report - This must be filed stating that the account was setup without the debtor’s permission (and a copy provided to Eastern – fax/mail/email) 
    •    Once a police report has been filed, you will need to file a fraud report with client
    •    It is also required that the debtor have proof of residency during the time the account was active and in question and a copy of the debtor’s driver’s license or State ID

    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:07/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with eastern account systems inc. , I do not have a contract with eastern account systems . They did not provide me with the original contract as I requested .

    Customer Answer

    Date: 07/15/2025

    I spoke to an agent name Samantha I don’t remember the exact date but was like 3 months ago , I told her that I wasn’t aware of the debt and to please give me more info but she was very rude and we weren’t able to get nowhere . 

    Business Response

    Date: 07/16/2025

    We have never heard from you prior to this complaint. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. The account was recently recalled by the original creditor. We are no longer handling this account.
    Please follow up with the original creditor directly.

    Customer Answer

    Date: 07/16/2025



    Complaint: ********



    I am rejecting this response because: since the original Debtor recalled the debt I demand you removed this account from my credit score , you guys are the one affecting it and like I said I have no contract with this company I demand the removal as soon as possible 



    Sincerely,



    ***** *******

    Business Response

    Date: 07/16/2025

    The request was just recently made, please allow time for the bureaus to update your report(s).

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a victim of fraud , I never did any business with this company. I am asking to remove the fraudulent account ASAP. Date opened Oct 14, 2024.

    Business Response

    Date: 07/14/2025

    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. The account has been recalled by the original creditor. We are no longer handling this account.
    Please follow up with the original creditor directly. Per *******: If this indeed a case of identity theft, To resolve your issue, please click on the following link:    **************************************** 
    You may also call ###-###-####. 
    Please access one of these resources to validate your claim.

  • Initial Complaint

    Date:07/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pursuant to ** **** **** * ***** - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under ** **** **** * *********** - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

    Business Response

    Date: 07/09/2025

    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission
    is not required to report a debt owed to the bureaus.

  • Initial Complaint

    Date:07/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

    Business Response

    Date: 07/08/2025

    Eastern Account System did not request the account be removed from any credit reporting.
    Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. 
    Eastern Account System is a third-party collection agency that works on our client’s behalf. ******* ****** placed an account in collections in January 2025 with a $957.60 balance owed for service provided through August 2021. 
    This account was also placed with another agency prior to Eastern Account System
    Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response. 
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:07/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    lam not liable for this debt with Eastern Account System. I do not have a contract with Eastern account system, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 07/03/2025

    I spoke with representative Raj B******* on October 17th 2024 on the phone. I advised them that this is not my account and to provide me with the original contract, that was never sent.

    Business Response

    Date: 07/03/2025

    Eastern Account System is a third-party collection agency that works on our client’s behalf. We are not billing. We do not purchase or own accounts.  Your contract is with the original creditor, not Eastern Account System.  No one by that name is employed with Eastern, not now; not previously. 

Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.

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