Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly don’t get why EASTERN ACCOUNT SYSTEM is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?
  
  Account No: ********
  Amount Disputed: $507
  
  I honestly don’t get why EASTERN ACCOUNT SYSTEM is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?
  
  Account No: *****************
  Amount Disputed: $440

  Business Response

  Date: 03/13/2025

  You spoke with several different representatives. You were aware of the debt. Per one conversation, you stated you would return the equipment. The majority of the calls resulted in you hanging up on the representative. Not once was validation of the debt requested or any documentation. All calls are closely monitored and recorded.   Eastern Account System takes great pride in our approach, the
  way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency
  that works on our client’s behalf.
  *** placed two accounts in collections January 2023 with a total
  $947.81 balance owed for service provided and unreturned equipment.
  The last payment was made prior to disconnect and the final
  prorated bill being generated.  The
  service address was **** ********** ** *** *** ***** *********** **
  The account was disconnected for nonpayment.
  Eastern Account System sent a notice allowing time to
  dispute, pay or validate the debt prior to credit reporting. At no time were
  the notices returned undeliverable. The notice was sent without a response.
  Validation of the debt owed will be sent to you.
  We do have several different payment options, you can pay
  over the phone (###-###-####), on line at our website or mailing in the
  payment. If you opt to pay online the website is ***********************
  

  Business Response

  Date: 03/13/2025

  You spoke with several different representatives. You were aware of the debt. Per one conversation, you stated you would return the equipment. The majority of the calls resulted in you hanging up on the representative. Not once was validation of the debt requested or any documentation. All calls are closely monitored and recorded.   Eastern Account System takes great pride in our approach, the
  way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency
  that works on our client’s behalf.
  *** placed two accounts in collections January 2023 with a total
  $947.81 balance owed for service provided and unreturned equipment.
  The last payment was made prior to disconnect and the final
  prorated bill being generated.  The
  service address was **** ********** ** *** *** ***** *********** **
  The account was disconnected for nonpayment.
  Eastern Account System sent a notice allowing time to
  dispute, pay or validate the debt prior to credit reporting. At no time were
  the notices returned undeliverable. The notice was sent without a response.
  Validation of the debt owed will be sent to you.
  We do have several different payment options, you can pay
  over the phone (###-###-####), on line at our website or mailing in the
  payment. If you opt to pay online the website is ***********************
  

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by Eastern Accounting System on my credit report. This account is inaccurate, unverified, and violates the **** ****** ********* *** ******. Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  Business Response

  Date: 03/12/2025

  Eastern Account System is a third-party
  collection agency that works on our client’s behalf. Your contract is with the
  original creditor, not Eastern Account System. We do not own or purchase any
  debt. ******* ****** placed an account in collections October 2024 with
  a $4728.24 balance owed. This account was also placed with another agency prior
  to Eastern.  
  Eastern Account System sent a notice allowing time to
  dispute, pay or validate the debt prior to credit reporting to the same address
  you have listed here in your complaint. At no time were the notices returned
  undeliverable. The notice was sent without a response.
  At this time, per the original creditor we can offer
  settlements for a lesser amount. Please reach out to ***********************************regarding your options.
  A one time exception has been made and Eastern Account System
  has agreed to remove this from the credit reports.
  We do have several
  different payment options, you can pay over the phone (###-###-####), on line
  at our website or mailing in the payment. If you opt to pay online the website
  is ***********************

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Information: ***** ****-******* ******* Information: Eastern Account System, Inc. *** **** ***** *** *********** *********** ***** Complaint Details: I am submitting this complaint regarding Eastern Account System, Inc., concerning their attempts to collect a debt allegedly owed to *******. I dispute the validity of this debt entirely. At no time was I informed by ******* of any outstanding balance, nor have I received any billing statements indicating that such a debt exists. Under the **** **** ********** ********* *** ******** ************ ******, I request that Eastern Account System provide verifiable proof of this alleged debt. Until such verification is provided in accordance with federal law, all collection efforts must cease immediately. I specifically request verification that includes: 1. Documentation showing the exact amount of the debt 2. Evidence demonstrating I am legally responsible for this debt 3. The name and address of the original creditor (*******) 4. A complete breakdown of the current balance including any fees, interest, or additional charges I understand that under the *****, upon receiving this written dispute within the 30-day period after initial contact, Eastern Account System must cease all collection activities until they provide proper verification of the debt. Furthermore, the debt should not be reported to credit reporting agencies while it remains disputed. I am sending this dispute via certified mail with return receipt requested to create a formal record of my dispute. If Eastern Account System continues collection attempts without providing the required verification, this would constitute a violation of the *****. I request the ****** assistance in ensuring compliance by Eastern Account System with my rights under ***** and applicable consumer protection laws. Respectfully submitted, ***** ****-*******

  Business Response

  Date: 03/11/2025

  Eastern Account System takes great pride in our approach, the
  way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency
  that works on our client’s behalf. Your contract is with the original creditor,
  not Eastern Account System. We do not own or purchase any debt. Your permission
  is not required to report a debt owed to the bureaus.
  ******* placed an account in collections January 2025 with a $259.06
  balance owed for service provided February 2020 through July 2024. The last
  payment was made prior to disconnect and the final prorated bill being
  generated.  The service address was **** ********  ******* **. The account was
  disconnected for nonpayment. This account was also placed with another agency
  prior to Eastern.  
  Eastern Account System sent a notice allowing time to
  dispute, pay or validate the debt prior to credit reporting to the same address
  you have listed here in your complaint. At no time were the notices returned
  undeliverable. The notice was sent without a response.
  Validation of the debt owed will be sent to you.
  We do have several
  different payment options, you can pay over the phone (###-###-####), on line
  at our website or mailing in the payment. If you opt to pay online the website
  is ***********************

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM DEMANDING THAT THIS COMPANY STOP THIS COLLECTION SINCE ******* IS REPORTING A DEBT THAT WAS ALREADY PAID, I OWE $0.00 BEFORE THIS WENT INTO AFFECT. I DO NOT OWE THEM ANY DEBT.

  Business Response

  Date: 03/10/2025

  Eastern Account System has not reported this account to the credit bureaus.

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I signed up for a FREE 2 month trail offer for service. I cancelled the service in 2 weeks. Due to horrible service. At the time I was told you owe nothing you cancelled so quickly I wasn’t even in the system. Now I receive a bill and the eastern account system personnel refuse to let me speak with a supervisor. I need help thank you ********

  Business Response

  Date: 03/06/2025

  Eastern Account System is a third-party
  collection agency that works on our client’s behalf. We do not own or purchase any debt. We cannot adjust or alter the bill in any way. Your dispute has been forwarded to the original creditor.
  

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by Eastern Account System on my credit report. This account is inaccurate, unverified, and violates the **** ****** ********* *** (****). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law **** ** ****** *****.

  Business Response

  Date: 03/05/2025

  Thank you for contacting Eastern Account System.  Additional information is needed to accurately locate the account
  Please provide the following:
  Your previous address:
  Your date of birth:
  Original Creditor:
  The EAS account number, if you have it
  Please email me: ***********************************

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Complaint Statement**
  
  I am disputing an invalid account reported by **[Creditor/Collection Agency Name]** on my credit report. This account is inaccurate, unverified, and violates the fair Cr**** ********* *** (****). Since it does not meet the legal standards for reporting, I request its immediate removed. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  Business Response

  Date: 03/05/2025

  You list **[Creditor/Collection Agency Name]** reporting on your credit. We are Eastern account System. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your permission is not required to report a debt owed to the bureaus.
  ******* placed an account in collections December 2024 with a $122.21 balance owed for service provided June 2023 through October 2024 The last payment was made prior to disconnect and the final prorated bill being generated.  The service address was **** ** **** *** *** ***  ********** **. The account was disconnected for nonpayment.
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here in your complaint. At no time were the notices returned undeliverable. The notice was sent without a response.
  Validation of the debt owed will be sent to you.
  We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/25/2025 I received a message from Eastern Account System stating “ This account has been recalled by the original creditor recently. Please follow up with them. All communications, efforts have ceased including credit reporting. Eastern Account System is no longer handling this account.” yet they are still reporting under my credit report to day

  Business Response

  Date: 03/04/2025

  I responded to your **** complaint and provided that response you have included in this complaint. The account was placed in collections in July 2024. Other than disputes made to the credit bureau directly, we never heard from you. Eastern Account System sent notice allowing time
  to dispute, pay or validate the debt prior to credit reporting.   Calls
  were also placed and an additional notices sent without a response as well. All updates are sent to the credit bureaus on the 10th of each month (or next business day). Please allow time for the bureaus to update the reports.
  

  Customer Answer

  Date: 03/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I’ve never received anything in the mail. I’ve only seen this pop up on my credit report 
  
  Sincerely,
  
  
  
  ***** ****

  Business Response

  Date: 03/04/2025

  We are no longer handling this account. You may need to follow up with the original creditor.  You have been advised of this.  It has been requested to be removed from your credit. It is not immediate.  You can also follow up with the credit bureaus.

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Statement:
  
  I recently reviewed my credit report and noticed an inaccurate and invalid account reported by [Eastern Account System ]. This account is not valid, and its presence on my report is a violation of the **** ****** ********* *** (****).
  
  Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.
  
  I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

  Business Response

  Date: 02/27/2025

  Eastern Account System takes great pride in our approach, the
  way we communicate and maintain compliancy.
  Eastern
  Account System is a third-party collection agency that works on our client’s
  behalf. We do not own or purchase any debt.******* placed an account in collections July 2022, the
  account was not paid until 3/20/23. Eastern Account System sent notice allowing
  time to dispute, pay or validate the debt prior to credit reporting.   Calls
  were also placed and an additional notices sent without a response as well. The
  account did not credit report until approximately 60 days later. 
  Eastern
  does not do “pay for delete”;this violates our contract with the credit bureaus
  if we remove entries without just cause.

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020, ******* ****** charged me 347.00 initially. I argued that they breached the contract. After disputing, ******* ****** dropped the charge and ******** removed the collection from my US Credit profile. 5 years later, Eastern Account Systems placed a collection on my credit file for 347.00. I tried to explain to Eastern Account Systems that this charge was settled. They refuse to remove the charge. I filed a complaint with ******** ********* ********** ******, on both ******* ****** and Eastern Account Systems. I also filed a complain with the ***. ******* ****** reached out an said that they do not have any record of me owing 347.00, and that my account was cleared. Eastern Account Systems flat out lied about the debt and has collected on it. I paid it in hopes that the credit bureaus clear my name and my account. America runs off credit scores and I am a responsible citizen who is a victim of unfair business practices by Eastern Account Systems. After filing a complaint against Eastern Account Systems, my phone number now gets spam calls multiple times a day. Something that has never occurred before in the past.

  Business Response

  Date: 02/27/2025

  You recently filed a **** - I promptly responded to you - Eastern Account System is a third-party collection agency that works on our client’s behalf. We do not own or purchase any debt. We cannot adjust or alter the balance in anyway.  The account is now paid in full and we have requested the account be removed from the credit reporting. Please allow time for the bureaus to update your reports.

  Customer Answer

  Date: 02/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  ******* *****e corporate office contacted me and said they do not have a balance recorded for me.

  I believe that Eastern Account Systems is lying. They are buying zombie accounts and trying to collect off of settled debt. I am not satisfied with this outcome. I paid them promptly to fix my credit and it still hasn’t shown up with the credit agencies. 

  If it’s fair for Eastern Account Systems, who has never done business with me, to charge me for a debt that was originally settled, then it’s fair for me to charge Eastern Account Systems for the same amount, for destroying my credit and wasting my time. I cannot believe that they are allowed to rip off consumers by creating zombie accounts.
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 02/27/2025

  Eastern Account System does not purchase debt. We work on our client's behalf. We have no way to obtain your information. I can assure you it is not a scam. Eastern Account System is a reputable company. 
  

  Customer Answer

  Date: 02/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I believe I am entitled to a letter from your client who is pursuing the amount you have charged me, explaining why they decided to hire and pay Eastern Account Systems to collect a debt that they are responsible for collecting, including address and phone number so I can verify if you are in fact a legitimate company.

  I also am requesting that you send me a letter stating that I have paid you in full for the amount, as well as a letter from your client stating the debt is paid in full. You took the time to damage my credit, you can take the time to help me repair it by doing so. 
  

  I still believe I am not responsible for this debt but what am I to do? No justice in America at this time.

  
  Sincerely,
  
  
  
  ******* ******