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Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 444 total complaints in the last 3 years.
  • 197 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* ***** ***** *******. I do not have a contract with EASTERN ACCOUNT SYSTEM. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/25/2025

    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern
    Account System is a third-party collection agency that works on our client’s
    behalf. Your contract is with the original creditor, not Eastern Account System.
    We do not own or purchase any debt.

  • Initial Complaint

    Date:03/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly don’t get why EASTERN ACCOUNT SYSTEM is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?

    Account No: ****
    Amount Disputed: $1945

    Business Response

    Date: 03/24/2025

    Prior to this complaint, we have never heard from you. Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.   The account has been recalled by the original creditor. We are no longer handling this account.
    Please follow up with the original creditor directly.

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly don’t get why EASTERNACCOS is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?

    Account No: ****
    Amount Disputed: $311

    Business Response

    Date: 03/20/2025

    Other than disputes made directly to the credit bureaus, we have never heard from you. Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.   ******** placed an account in collections January 2024 with a total $311.12 balance owed for service provided and unreturned equipment. Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:03/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly don’t get why EASTERN ACCOUNT SYSTEM is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?

    Account No: ****
    Amount Disputed: $264

    Business Response

    Date: 03/18/2025

    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission
    is not required to report a debt owed to the bureaus.
    ******* placed an account in collections October 2024 with a balance
    owed $264.66 for service provided July 2022 through April 2024.
    The last payment was made prior to disconnect and the final
    prorated bill being generated. The account was disconnected for non payment. This
    account was also placed with another agency prior to Eastern.   The service address was *** * ***** **  *** ***** ** *****.
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting. At no time were
    the notices returned undeliverable. The notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly don’t get why EASTERN ACCOUNT SYSTEM is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?

    Account No: *************
    Amount Disputed: $864

    Business Response

    Date: 03/14/2025

    You filed a CFPB complaint in November 2024. Validation of the debt you owe was promptly sent to you the same day.

    Here is the response provided provided to you in response to your complaint: Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. *** placed an account in collections in April 2023 with a $863.59 balance owed for service that began 09-04-20 provided through 05-01-22 Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address listed here in this complaint. At no time were the notices returned undeliverable. Calls were also placed without a response. The account did not credit report until approximately 60 days later. Validation of the debt has been requested and will be sent to you. Other than validation, all communications have ceased per your request. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

     

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pursuant to ******************** A DESCRIPTION OF THE PROCEDURE USED TO DETERMINE THE ACCURACY AND COMPLETENESS OF THE INFORMATION SHALL BE PROVIDED TO ME, THE CONSUMER.
    I am prepared to seek legal counsel, pursuant to 1* *** ****** for willful negligence on this matter, file a complaint with the BBB and also file a formal complaint with the ******** ******** ******.
    EASTERNACCOS (Original Creditor: ** *** *******) ******** Balance: $184.00

    Business Response

    Date: 03/14/2025

    You state you will file a BBB complaint, this is a BBB complaint. 
    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a
    third-party collection agency that works on our client’s behalf. *** placed two accounts in collections dating back to August
    2023 with a total $ 422.91 balance owed for unreturned equipment and service
    provided through May 2023.
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here in your complaint. At no time were the notices returned
    undeliverable. The notice was sent without a response. Other than a number of disputes made to the credit bureaus, we have never heard from you.  The service address was
    the same address you have listed here in your complaint. The account was
    disconnected for non payment.
    Validation of the debt owed you will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is www.easternaccounts.com



  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't owe this and had conversation with agent when cancelled said don't owe and returned eguimpment bad service for months

    Business Response

    Date: 03/13/2025

    Validation of the debt was sent to you on 2/17/25, I will request it be sent to you again. ******* placed this account in collections January 2025 with a total $149.79 balance owed for service provided through November 2024. Payment was made on the account prior to disconnect and the final bill being generated.
    Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here in your complaint. At no time were the notices returned undeliverable. The notice was sent without a response.
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

    Business Response

    Date: 03/13/2025

    Validation of the debt was sent to you on 2/17/25, I will request it be sent to you again. ******* placed this account in collections January 2025 with a total $149.79 balance owed for service provided through November 2024. Payment was made on the account prior to disconnect and the final bill being generated.
    Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here in your complaint. At no time were the notices returned undeliverable. The notice was sent without a response.
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

    Customer Answer

    Date: 03/14/2025



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ****** ****** I don't owe it 

    Customer Answer

    Date: 03/14/2025



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ****** ****** I don't owe it 

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this alleged debt with ******* ***** ************** and I do NOT have a contract or agreements with Eastern Account System. They have never provided me with an original contract and I have yet to enter into one with them. Which makes account #000000XXXXXXXXXXX with Eastern Account System a fraudulent account, inaccurate reporting to my consumer profile and a violation of my consumer rights under the ***** and the ****. This account is hurting my ability to obtain credit and damaging my credit worthiness. I demand for this account to be IMMEDIATELY permanently deleted/removed from my consumer credit profile AND FOR ALL FORMS OF COMMUNICATIONS FROM THEM TO STOP!

    Business Response

    Date: 03/13/2025

    Prior to this complaint, we have never heard from you.
    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.
    ******* placed this account was placed in collections October
    2024 with a total $1505.36 balance owed for service provided December 2020 through
    March 2024.  The service address was: **** ** **** **  ******** ***** **
    The last payment was made prior to disconnect and the final
    prorated bill being generated.
    The account was disconnected for nonpayment.
    The same email you have listed here in your complaint is the
    same email utilized to open the account.
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting. At no time were
    the notices returned undeliverable. The notice was sent without a response.
    Validation of the debt owed will be sent to you. Other than
    validation of the debt owed, we have ceased all future communications per your
    request.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************
    If you do believe this is
    identity theft, per the original creditor: To resolve your issue, please click on the following link:    ****************
    You may also call ###-###-####.
    Please access one of these resources to validate your claim.

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing an invalid account reported by EASTERN ACCOUNT SYSTEM, IN
    on my credit report. This account is inaccurate, unverified, and violates the **** ****** ********* *** ******. since it does not meet the legal standards for reporting, I request its immediately removal. if the furnisher can not provide proper validation, it must be deleted per federal law.

    Business Response

    Date: 03/13/2025

    Additional information is needed to accurately locate the account
    Please provide the following:

    Your previous address:
    Your date of birth:
    Original Creditor:
    The EAS account number, if you have it
    This information can be emailed to ***********************************

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly don’t get why EASTERN ACCOUNT SYSTEM is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?

    Account No: ********
    Amount Disputed: $507

    I honestly don’t get why EASTERN ACCOUNT SYSTEM is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?

    Account No: *****************
    Amount Disputed: $440

    Business Response

    Date: 03/13/2025

    You spoke with several different representatives. You were aware of the debt. Per one conversation, you stated you would return the equipment. The majority of the calls resulted in you hanging up on the representative. Not once was validation of the debt requested or any documentation. All calls are closely monitored and recorded.   Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf.
    *** placed two accounts in collections January 2023 with a total
    $947.81 balance owed for service provided and unreturned equipment.
    The last payment was made prior to disconnect and the final
    prorated bill being generated.  The
    service address was **** ********** ** *** *** ***** *********** **
    The account was disconnected for nonpayment.
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting. At no time were
    the notices returned undeliverable. The notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

    Business Response

    Date: 03/13/2025

    You spoke with several different representatives. You were aware of the debt. Per one conversation, you stated you would return the equipment. The majority of the calls resulted in you hanging up on the representative. Not once was validation of the debt requested or any documentation. All calls are closely monitored and recorded.   Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf.
    *** placed two accounts in collections January 2023 with a total
    $947.81 balance owed for service provided and unreturned equipment.
    The last payment was made prior to disconnect and the final
    prorated bill being generated.  The
    service address was **** ********** ** *** *** ***** *********** **
    The account was disconnected for nonpayment.
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting. At no time were
    the notices returned undeliverable. The notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.

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