Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19, I saw an unauthorized charge to my credit card for $99.00. I have not authorized this and had absolutely no intentions of ever using this service.There appears to be no way to contact and/or speak to any person at the company about this.

  

  Business Response

  Date: 07/29/2025

  Thank you for the opportunity to respond to this complaint.
  
  After reviewing our records, we were able to locate an account with a $99.00 charge on July 19. This account was created under a different email address and a different first name than the information provided in the complaint, though it does share the same last name. The account in question shows only one login, with no usage of the service and no communications sent to our team.
  
  We want to clarify that this was an initial membership charge and not a renewal. We also want to emphasize that we offer clear and accessible support options, including both a live chat feature on our website and a dedicated email address ********************************** where our support team can be reached at any time.
  
  Given the circumstances, we understand the concern and want to resolve this matter quickly. We have canceled the account in question and processed a full refund of $99.00 to ensure that no further charges occur.
  
  We take reports of unauthorized charges very seriously and are committed to protecting our members and potential members. We appreciate the opportunity to address this issue and believe this resolution will fully resolve the concern.

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A basic membership plan was purchased for me as a gift. I have been unable to activate my gift card because she did not get a gift card code. We have tried to resolve this however we cannot speak to a human and can only work with an AI who only sends back prewritten responses. I have requested a human at least 7 times. All I want is to speak with a human and or the 99 dollars back.Membership was purchased on June 10th by **** ****, her email address is ********************* I can be reached at ************ and **** can be reached at ************.

  

  Business Response

  Date: 07/02/2025

  We appreciate the opportunity to respond to this concern.
  
  After reviewing the details of this case, we can confirm that multiple agents from our team have been in contact with both **** ****, who purchased the membership, and ****, the intended recipient. The code referenced in Marys message is, in fact, the correct gift code to activate the membership. This code was provided to **** at the time of purchase and has also been re-sent in our communications.
  
  In our most recent response on June 26, our agent ******** clearly outlined the steps **** needs to take to activate the membership. We explained that the gift code is case-sensitive and should be copied and pasted into the designated field at checkout using the link we provided. We can see that **** viewed this message, but we have not received a reply. We followed up again on June 27 to offer further assistance, and that message was also seen but not responded to.
  
  We want to emphasize that our team is here to help. While we do utilize automated tools for basic inquiries, human agents have been actively engaged throughout this process and remain available to ensure a resolution. We would be happy to continue working with **** to complete the activation. If a refund is still being requested, we are also open to discussing that option directly.
  
  Please feel free to reach back out using the original support thread or by replying directly to our last message so we can assist promptly.
  
  Sincerely,
  Harvest Hosts *********************************start="1741" data-end="1744">

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/18/25 I attempted to purchase a Harvesthost classic subscription for $100.98 (inclusive of taxes)Only after completing the transaction, and paying in full, was it evident that I had inadvertently purchased the subscription in the form of a gift. I contacted the company immediately, as I wanted a personal subscription rather than a gift card in order that I had all the relevant consumer protections. The purchase had been made in the afternoon, and no response from Harvesthost was received so my partner purchased a subscription in order that we could plan a camping trip the next day. On 06/19/25 I received an email from ***** at harvesthost explaining that I could activate the account and use it myself at 05:45 AM. I responded to this by explaining that my partner had purchased a subscription separately and asked for a refund at 10:01 AM. On 06/20/25 at 05:47 AM I received a further email from ***** explaining that all gift card purchases were non refundable - I have challenged this based on the fact that the gift hasnt been activated, was bought in error and my immediate contact with the company. The Harvest host website places options to buy a personal subscription vs a gift subscription right next to each other and doesnt make it evident what has been selected until after payment has been made. I would like a full refund for the unused and accidentally purchased item.

  

  Business Response

  Date: 06/24/2025

  Thank you for the opportunity to respond to this complaint.

  We understand the members concern and sincerely regret any confusion caused during the purchase process. On June 18, 2025, the complainant inadvertently purchased a Harvest Hosts gift subscription instead of a standard personal subscription. We acknowledge that the layout of our site may have led to this unintentional selection, and we appreciate the feedback as we work to improve clarity on our checkout page.

  The member contacted us shortly after the purchase, and our team responded the following morning with instructions to activate the gift subscription personally, as it had not yet been claimed. However, by that time, the members partner had already purchased a separate subscription, and the original purchaser requested a refund for the accidental gift subscription.

  Although our policy states that gift purchases are non-refundable, a Manager reviewed the case and made an exception due to the prompt communication and the fact that the gift had not been used or activated. A full refund was issued, and the matter was resolved via our support ticket.

  We are pleased to note that the customer gave our support team a ****** satisfaction rating following the resolution. A copy of that CSAT response is included in the supporting evidence.

  We believe this matter has been fully resolved, and no further action is required at this time.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24 2025 I was automatically charged $159.43 for a new membership with no notification of the increase in price. I have tried to reach out to customer service with no response. The only option to dispute is a chat with a bot. I requested an agent and waited for 2 hours and was never responded to. There is a phone number to call but it is only a voicemail and I left one and no one ever called me back. I just want my membership cancelled and my money refunded.

  

  Business Response

  Date: 06/12/2025

  We appreciate the opportunity to respond to this complaint and clarify the situation.
  
  After a thorough review, we found that the name and email address provided in the complaint are linked to a membership that was canceled in 2021. However, by cross-referencing the invoice amount and charge date mentioned, we were able to identify another account under the name ***** ***** and the email address *********************** This account was charged $159.43 for an annual renewal on March 23, 2025 although the billing address was different.
  
  Our records indicate that ***** Star contacted us via messaging system on May 13, ****** days after the charge occurred. This is outside our  refund window, as stated in our Terms of Use.
  
  A team member responded directly to the members message within three hours, well within our one-business-day response window. In that message, we explained that the refund period had passed but confirmed that the membership was set to cancel at the end of the current term to prevent future charges. Our system also confirms that the message was seen by the member.  We are not able to locate a voicemail message from the number that was on file with this account in our records. 
  
  While we are unable to offer a refund due to the timing of the request, we have ensured that no further renewals will occur on this account.
  
  We value all our members and are committed to providing timely and clear communication. We appreciate the chance to address this concern and hope this resolution is understood.

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 4-25-2025 I see an unauthorized charge to my checking account for $179.00. I have not authorized this and had absolutely no intentions of ever using this service.

  

  Business Response

  Date: 05/05/2025

  We appreciate Mr. ***** reaching out via voicemail April 25, 2025 at 11:58 am.  The transcription of this voicemail is included. As you can see in the attached log, his message was received and responded to within the same day at 2:09 pm and a cancelation and refund was promptly issued.
  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2025, I received an email from ***************************************** host explaining my credit card had been charged with a membership renewal. I am not an active member nor did I authorize this charge. I canceled my membership in 2024 and was told by their representative that there is no auto renewal set on my account. I have been unable to resolve this through the email provided in the notice. I have not been able to contact a responsible party via their website. They do not seem to have an ********************************** a live chat even though I requested one through their message bot. This is not the first time this has happened with this company. In November 2024, they similarly charged my credit card without my authorization for a membership renewaleven though it was already canceled. I received a message back within 24 hours and within 48 hours that charge was reversed. I was assured at that time that this would never happen again. I am extremely disappointed that this company is doing this not once but twice to consumers such as myself, and that the primary customer base are senior citizens. I consider unauthorized charging of credit cards to renew cancelled memberships to be fraud. I also consider no clear method of resolving the problem through a customer service representative, a response to emails or live chat to be irresponsible and further evidence of fraud.I want this charge of $51 to be credited back to my account. I want the company to state in writing that they have deleted credit card information from their database as they have no authorization to use it ever.Secondly, I would like the BBB to open investigation as I am sure I am not the only one who has experienced this targeted fraud this company.

  

  Business Response

  Date: 05/05/2025

  We appreciate Ms. ****** reaching out to our Customer Experience Team and have been happy to help her obtain refunds and cancelations for our different products.  On November 11, 2024, Ms. ****** reached out with three different messages requesting a refund for her Harvest Hosts charge as seen in the attached log, and our team assisted her with locating her account and providing a cancelation and refund over the course of the next 12 hours. This charge was associated with an automatic renewal and the status log has no record of a cancelation outside of the cancelation completed by our agent on November 12, 2024.  Harvest Hosts recently acquired the **************** network.  In the data that we received from Escapees, Ms. ****** was listed as an active member and renewed on April 1, 2025 for Escapees only.  Ms. ****** reached out to our team to obtain a refund on April 11, 2025 and our agent assisted on the same day to provide a cancelation and refund.  
  
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we cancelled our account with both ********************** and Escapees over 2 years ago. They combined last year and for some reason autobilled us and started our account again. There is no phone number to contact anyone and sending both emails and messages to them have gone unanswered. I don't undesrstand why companies like this think they can start charging people without them noticing and then not give them a way to cancel this and receive a refund.

  

  Business Response

  Date: 05/05/2025

  We appreciate Ms. ****** reaching out via email on April 1st at 8:10 am.  As you can see in the attached log, her message was received and responded at 2:40 pm within the same day and a cancelation and refund was issued for her active Escapees membership.  Her Harvest Hosts membership cancelled on February 1, 2021 and was never reactivated. 
  

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to patronize this business 1-2 years ago when I was traveling. I tried calling, texting, messaging, chatting, voicemail and I could never get in touch with a real person. I was recently looking at app to see about deleting it, as I am no longer traveling. Harvest hosts took out $54.00 from bank account without my permission on 3/17/25. I want a refund and an apology from these people ! I hope you will be able to help me with this- thank you! ******* ******

  

  Business Response

  Date: 03/27/2025

  The customer was refunded and the subscription cancelled on March 19, 2025.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Harvest Host membership on 9/10/24. I was out of the window to receive a refund and I realize that but my issue is their auto-renew policy. They open the window for you to cancel auto- renew 1 day before it is due to renew. If you miss the opportunity to cancel it they charge you another year. I attempted to contact them in regards to this and told them I wanted my billing information deleted. They messaged me back later saying it was done yet when I logged back in it shows they still have my credit card info. It shouldnt still show up even if they say its removed from the system. No other company does that. I feel that what they are doing is a tactic to get your money because no other company I have ever had a subscription to has auto-renew open 1 day before it is supposed to renew. No other company does not allow you to delete you own credit card information. Essentially they are hoping you forget the day you have to cancel and miss the window so they can charge you again and then try somehow to get your money back . From the reviews on the ***** App store , you cant get your money back .

  Customer Answer

  Date: 12/27/2024

  I was within my window to receive a refund from Harvest Host and am awaiting that refund. I will be cancelling my account after the refund is processed and credited to my account .I have attached the email they sent. 
  So pending that , there should be no more issues.

  

  Business Response

  Date: 12/28/2024

  We appreciate the member's inquiry about i) how to turn off auto-renew; b) how to obtain a refund; and c) how to remove credit card information.  First, the auto-renew toggle is available at any time (i.e. all 365 days of the year) through self-service in the Manage Membership section of the website.  Screenshots of how a member can turn off auto-renew are attached, which, coincidentally, are also where he member would have navigated to see if a credit card was on file. Second, to obtain a refund, the member must request a refund within the first 90-days of service for which her request was made after 90-days passed, so no refund is due.  We encourage the member to use the program for the remainder of the annual subscription, at which time, the account will not be renewed.  Third, as mentioned above, the member may manage all of their details, including credit card information, in the Manage Membership section of the website.

  

  Business Response

  Date: 01/14/2025

  The account was refunded and cancelled on December 27, 2024.  See attached details.

• Initial Complaint

  Date:11/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership in July when I noticed harvest host went in my account and took $106.92. I have tried to get in touch with harvest host with out success. I don't think harvest host has live people working there, it's all automated. Proof that they don't care about the customer just there money.

  

  Business Response

  Date: 11/07/2024

  We appreciate Mr. **** reaching out.  We see he initiated a customer service ticket on July 15, 2024 indicating a technical issue; however he did not specify the issue.  After a long-period of not receiving a response from Mr. ***** the ticket was closed.  Also, on July 15, 2024, we see Mr. *** logged into his account and set the membership to non-renewing.  On November 5, 2024, Mr. *** left a voicemail on our customer service line and our agent returned his call on November 6, 2024 to assist with the refund.