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          Massage Heights has 1 locations, listed below.

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            Business ProfileMassage Heights

            Massage Therapist

            Contact Information

            5865 Sky Pond Dr Unit G112

            Loveland, CO 80538-9018

            Get Directions
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            Email this Business
            (970) 663-7529

            Customer Reviews

            1.75/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Custom massage and facials.

            Business Details

            Location of This Business
            5865 Sky Pond Dr Unit G112, Loveland, CO 80538-9018
            Email this Business
            BBB File Opened:
            1/31/2012
            Years in Business:
            15
            Business Started:
            1/1/2009
            Business Incorporated:
            2/2/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Finding Serenity
            • Finding Serenity 2, LLC
            Related Businesses
            Business Management
            • Ms. Lisa Moore, Owner
            • Mr. Brad Moore, Owner
            Contact Information

            Principal

            • Ms. Lisa Moore, Owner

            Customer Contact

            • Ms. Lisa Moore, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/24/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            had a highly negative experience with this Massage Heights. In short, after using their services, I experienced an injury and could not continue. I spoke with management multiple times about pausing/canceling my account, after consulting with medical professionals. After 8 months of not even a phone call, I assumed there was no issue. To my surprise, I received a call from ******** **** *** ****** ************* ***, for the rest of my contract ($507.27). Extremely disappointed with the lack of accommodation and communication displayed by this Massage Heights location in Loveland, CO. After writing a customer review, the manager called me and continued with the disrespect. This shows that the organization is deliberately defrauding their clients even with the proof necessary to break the contract.
            Read More
            Read 3 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            S. S.

            02/24/2023

            Prices are deceiving!! I had a gift card for a 1 hour massage for $70. They did not honor that and still charged me an additional $70. The gift card clearly stated 1 hour massage. As it turns out, that is only an introductory price and since I had been there years ago they changed me $140. I will never go there again.

            Massage Heights Response

            02/27/2023

            Hello Sandy I have tried to review your profile within our system but I do not have a Sandy S**** in our records. Looking into this more I found a similar situation but under a different client's name. I have called that client and offered a resolutions. If you have not received a voice message, please call at ************ ask for Jill, so we can get this taken care. I look forward to hearing from you. Thank you

            Customer Response

            02/28/2023

            Jill resolved the issue and I am very satisfied with the outcome. I appreciate their response. Thank you.
            Read 3 More Customer Reviews

            Local BBB

            BBB serving Northern Colorado and Wyoming

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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