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Business Profile

Credit Union

Canvas Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Canvas Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canvas Credit Union has 27 locations, listed below.

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    Customer Complaints Summary

    • 94 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday August 18th 2022 I deposited a ***** check from the *****************. My husband signed the check as well because we were both receiving it. The deposit went through just fine. Now today they reverse the check and leave my account in a negative balance. I went there to resolve the issue and they tell me it's because my husband isn't on my account. After trying to get them to honor a check which is obviously a legal check from the state the supervisor came to assist. Who was extremely rude and even called me a "bitch." Now my account is for some reason showing negative ***** dollars which is completely inaccurate. The supervisor there was extremely rude and not worth any amount of pay she receives. I want them to correct account immediately which should show a negative balance of around 200 dollars because I even spent some of the money from the check that THEY deposited knowingly and then reversed. Then when they fix their mistake I will handle the 200 dollar balance that is due and would like to promptly close my account.

      Business Response

      Date: 08/29/2022

      Canvas reviewed the complaint and reached out to ********************. We were able to speak with her to discuss her concerns, explain our procedures and offer an apology for the misunderstanding. If there are further questions we encourage ******************* to reach out to us directly.

    Canvas Credit Union is NOT a BBB Accredited Business.

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