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Business Profile

New Car Dealers

Schomp Automotive

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Schomp Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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Schomp Automotive has 8 locations, listed below.

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    Customer Complaints Summary

    • 62 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a 2012 **** F250 King ***** from Schomp Ford 3 months ago. The day we drove it home from ****** to ********* ** we had an extreme wabble to the vehicle which we recorded. We contacted Schomp Ford and told them they sold us an unsafe vehicle. who first stated we purchased the vehicle as is which is incorrect. We have a document stating there was a 30-day warranty. We took the vehicle into the service office and told them clearly; we believe the issue is with the front-end joints and rods that are needing to be fixed. They ignored our recommendation and first told us it was a certain type of part. Of course, this didn't work, and we returned the vehicle the same hour after picking it up due to the continued death wabble of the truck. We were then told it was over sized tires and that they wanted permission to remove the lift kit. We told them NO... Not to remove the lift kit that is not the issue. Schomp still removed the kit and just replaced the tires. We picked up the truck and of course the vehicle was still unsafe. So we took it to a shop in ************ ** which told ** the truck was unsafe and the front joints and rods needed to be replaced on the truck which was causing the "Death Wabble". To fix the vehicle it was going to cost us $2,800.00. We called Schomp Ford back and I finally talked to *********************** who apparently is the main guy we have tried to get this issue resolved and told him the fact of the case and that we expect Schomp Ford to pay this bill of $2,800.00. ****************** then stated he was going to consult his lawyer and get back to us in two days. I then told him Well you can contact your lawyer and I will do the same to confirm the laws of ** regarding this situation he then go belligerent and stated then our lawyers can talk to each other. He then said he doesn't take threats I said I am not threating you...You said you would consult your lawyer and I told you I would do the same. He then hung up the phone. We want this bill paid.

      Business Response

      Date: 07/20/2023

      Dear Valued Customer, 

      We really appreciate you bringing this to our attention and thank you for taking the time to share your experience with the BBB. We are both disappointed and sorry to hear that you had a negative experience with our dealership. We can certainly understand the frustration and we apologize for any inconvenience this may have caused.

      I assure you that we take all of our guest concerns seriously and will be working with our team so that we can improve our guests experiences in the future. We have also taken measures to improve our communication with our customers and have provided additional training to our team.

      Again, thank you for bringing this issue to our notice and we hope to have the opportunity to serve you again in the future. If you would like to discuss this further please feel free to reach out to me directly via the email in the secure BBB portal. 

      Sincerely,

      **********************;
      Schomp Automotive

    Schomp Automotive is NOT a BBB Accredited Business.

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