Business Profile

New Car Dealers

Schomp Automotive

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Complaints

This profile includes complaints for Schomp Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

62 total complaints in the last 3 years.
23 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/11/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 9th 2025 I purchased a used ***** RX 500h from the Schomp BMW (*********************************************). Part of that agreement is that Schomp BMW will reimburse the purchase of a second keyfob for the *****. It only had one key originally. See page 19 of the contract doc for the documentation that I would be reimbursed by Schomp BMW for the purchase of a second keyfob (SimpsonEDOCSigned.pdf)On July 11th, I provided the sales manager, **** *******, with the keyfob invoice for $****** (see the ****** Keyfob invoice).I've asked several times for an update from both the sales representative (****** ****) and the sales manager (******* *******) with no movement on reimbursement for the *********'s been over 8 weeks since I purchased the *****. I am seeking payment for the promised reimbursement of the second keyfob for what I paid which is $******.Thank you for looking into this.*********** ******* ********************** ************
Business Response
Date: 09/12/2025
Dear ***********,Thank you for your business. I sincerely apologize for the delay in processing your request. We are committed to resolving this issue today and will ensure that the check is prepared and sent to you overnight.Moving forward, we will implement measures to process these requests more efficiently. If you have any further concerns, please feel free to contact me directly. I am actively involved in this matter and am glad we can work together toward a resolution.
******* Edwards
General Sales Manager
************
Customer Answer
Date: 09/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** *******
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Honda CRV on 7/27/2018 and paid $2,099.00 for a refundable extended warranty (CNA NEW CAR WRAP -- also known as a GPR, I believe). I was promised that after 7/27/25 -- if the warranty had not been used (no claims on it) -- I would receive a refund in full. I put that date on my home files for the *** purchase, so as not to forget to claim it. I had made the same purchase on my previous purchase of a vehicle from Schomp Honda, and as soon as I called to request the refund toward the end of July 2015, I was refunded $1749 as promised. This time, beginning on 7/27/2025 (the date specified by 2018 sales staff) I called Schomp Honda to request the refund. I called at the end of July and left messages then with corporate staff and called again on 8-04-25 and later on August 11 called again and spoke to "*****" in the sales division. He promised to check further and call me back. I have had no responses. I can provide evidence of my 2018 purchase and of my 2015 GPR refund from Schomp as evidence that they upheld the agreement in 2015. I would like them to uphold their 2018 agreement now.
Customer Answer
Date: 08/28/2025
Complaint #******** has been resolved
Initial Complaint
Date:08/14/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, July 24th, my wife, ***, and I met with the salesperson at Schomp BMW in ***************, ******** to look at and test drive a 2026 *** x5 xDrive50e. The car we drove had everything we wanted including the parking assist package with the cameras that surround the entire car that weve been accustomed to having in all previous cars. The only problem with the car we test drove was that we preferred the metallic version of the white paint called mineral white. The salesperson assured us that they had the same car with the same options in mineral white in transit and we could obtain that car if we left a $1000 deposit. When I checked the options for my car, the Parking Assist package was listed and matched the title of the Parking Assist package included in information given on the *** website. It is impossible for a consumer to determine in any of the paperwork used to purchase the car if they are getting the Parking Assist product that includes the cameras surrounding the car or the product with the deceptively identical Parking Assist name that product that just has the rear camera.Nonetheless, I asked the salesperson what I could do, and he informed me that I could trade my new car back, sell it to the dealer as a used car, and use that to purchase a new car. I would take a substantial financial loss on a car. This was a bait and switch.
Initial Complaint
Date:07/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** **** sold me an unsafe car and falsely advertised its condition and it having new brakes.***** to have to do this but Schomp Ford lied in their website listing and then retracted what was listed at the time of purchase. I went to buy a 2018 Jeep Trackhawk from their used lot. Their listing showed it had received new front and rear brakes. BIG deal on these cars as it has Brembo high performance brakes and are quite expensive to replace. When I saw the rotors didn't look new, I was told they replaced just the pads. Used car inspection report I received showed brakes were at "8 / 10" condition.Just beyond a month later, I took the Jeep to a Jeep dealership to get it inspected in order to put a ***** extended warranty on it. The inspection showed front and rear rotors were 2-6 millimeters UNDER minimum thickness and needed replaced. It needs new caliper pins and of course new pads. Dealer price for this is $7,500.Schomp Ford was sent this inspection report along with photos of the rotors being measured showing them to be under minimum spec. ***** said their used car inspection doesn't include rotor measurement. They refused to take responsibility and only offered to replace the brakes at my expense, but would discount it at cost for parts and labor, no *********** left to believe Shomp found this Jeep needed expensive new brakes but decided to slap new pads on and pass this expensive problem on to the new buyer.Shomp sold me an unsafe car and falsely advertised its condition and having new brakes.
Business Response
Date: 07/25/2025
I am sorry you feel this way and are having these issues. As we have communicated we do a complete safety inspection for all of our vehicles and checking the safety of the brakes is part of that process. Jeep Trackhawks are known for excessive break wear and we do not necessarily use OEM parts at all times. We also discussed that often times other shops will take advantage of a situation and recommend things that are not necessarily needed then try to pass along that bill to us. If you would have given us an opportunity to inspect the concern we would have been able to assess the situation better but we am not paying another shop or reimbursing for work I cannot verify was needed. I am sorry as I am sure this is not the answer you have been looking for.

Customer Answer
Date: 07/25/2025

Complaint: 23651722

I am rejecting this response because:
Schomp never asked me to bring the vehicle in so they could inspect it in relation to my dealership having found under spec rotors. Shomp only offered to do the brake replacement at cost plus labor. That is not acceptable as they're essentially admitting the rotors should be replaced....but at my expense.

Sincerely,

**** *****
Business Response
Date: 07/31/2025
I am truly sorry you feel this way, we do safety checks on all of our vehicles and ensure the vehicles we are selling are safe. If you had a concern about the brakes you could have come back to us to discuss, you chose to go ahead and have new rotors put on and now feel we should reimburse and we are not willing to do that. I wish you would have come to us first and before you had this work done so we could have inspected for ourselves the validity of what another shop told you.
Customer Answer
Date: 07/31/2025

Complaint: 23651722

I am rejecting this response because:
I did notify Schomp Ford that the rotors were under spec. prior to doing any replacement. A certified Mopar/Jeep dealership did the inspection and measurements and there is no reason to dispute or doubt their findings as there are photos documenting their inspection. Schomp Ford is 80+ miles from where i live and inconvenient to just bring the car by for them to look at. I have offered a very reasonable settlement that is very cost effective for Schomp. Simply reimburse me for the cost of the rotors which, from the source Schomp recommended to me (***********************) cost $2,255.50. See attached. I have purchased these as the Jeep is unsafe to drive. I purchased brake pads and do not require reimbursement for those. I will do the repairs myself...saving Schomp Ford additional expense.
Schomp Ford made a mistake and sold me a vehicle with unsafe brakes. They need to step up and make this right, and take advantage of my offer that saves them a substantial amount of money.

Sincerely,

**** *****
Customer Answer
Date: 08/06/2025
Yes I have attached screen shots of the text where I first notified my salesman ***** about the under spec rotors. He responded that he was surprised as the inspection report showed brakes were 8/10. I would later receive a phone call from manager **** where he explained that actual measuring of rotors isn't part of the inspection, just a visual check for condition. He then offered to replace the brakes at cost plus labor and that he would text me with pricing. The last attachment is the screenshot of the text **** sent with his aftermarket recommendation for the parts.
Business Response
Date: 08/07/2025
**** I am sorry we are not able to agree on this point. When the vehicle came thru our inspection process the brake pads are inspected and measured and they were within all safety standards. We do a physical inspection of rotors but do not always do a measurement as virtually all dealerships do the same. While they may have been below a "recommended" amount they were not under a safety amount. I have spoken with several Jeep Certified Technicians about this issue and they all agree that they recommend rotors when pads are needed and pads were not needed. We offered to assist in obtaining parts at a lower cost to you and offered the suggestion of aftermarket parts to also save money. Speaking with those same Jeep technicians they also said that there are several aftermarket options that are just as good and thousands of dollars cheaper. I am sorry that you went to a dealership where they charged you full price and did not offer other options. I am also sorry that I may not be able to come to a resolution that is acceptable to you, I am happy to discuss some form of a good will gesture to hopefully show you that I do care but I am not willing to reimburse you fully for OEM parts and labor that I was not able to verify myself.
Customer Answer
Date: 08/13/2025

Complaint: 23651722

I am rejecting this response because:
I dont know where you're getting that I paid a dealership to do the brake work. I have ordered the aftermarket rotors and will be doing the work myself....as clearly stated.
What's also clear is that the previous owner traded this vehicle in due to the expensive brake replacement required. Schomp also discovered it needed expensive brake replacement and chose to ignore it...and pass the burden on to the next owner...me.
Schomp gave false and misleading information by claiming the brakes were in "8 out of 10" condition with 10 being excellent/new. Your statement about usually rotors are replaced when new pads are needed. It was clear someone prior to me put new pads on used and worn rotors. You even stated the pads appeared new....but that contradicts your statement about the rotors being ok to use. Much less the excessive wear ro the front rotors.
The only acceptable resolution is for Schomp to reimburse my expense to replace the rotors....$2,255.50.

Sincerely,

**** *****
Business Response
Date: 08/25/2025
Better Business Bureau:

I would like to reject the offer of Mediation for complaint ID ********. We offered assistance at the beginning of this process and the customer refused our help. The customer then took the vehicle to another dealership and paid their full price and followed their advice. We do not and did not agree with their findings and are not willing to participate.

Regards,
Business Response
Date: 08/25/2025
I would be willing to offer a $1000 good will gesture to assist in the costs that customer paid to replace the brake items.
Customer Answer
Date: 08/25/2025

Complaint: 23651722

I am rejecting this response because:
I have submitted this response as rejected because the good faith offer falls short of making my issue and cost whole and sufficient.

While I very much appreciate the good faith offer, I am concerned that the expectation from Schomp **** will be for me to withdraw any and all reviews, and or prohibit me from making further reviews or complaints, which would be me surrendering my rights as a consumer. I would not be willing to do that.

I had hoped that Schomp Ford would have admitted they mis-stated the actual condition of the brakes in their inspection documentation...and submitted a course of action to remedy this going forward for future customers. It doesn't appear this will happen. My concern here may need to be addressed through the Attorney General's Office.

So, I'm still left with the original issue of not getting the remedy I feel is fair and respectful.

I have made good faith efforts on my end to reduce the overall expense by doing the work and buying the parts needed to repair the car. Im not asking for its value as if done by a shop/dealership ($7,500), nor am I asking that my labor be reimbursed, nor am I asking for reimbursement of the cost of the brake pads. I reduced the overall cost by 2/3rds... using my labor and money, and by purchasing aftermarket rotors from the business Shomp **** themselves recommended (***** Racing).

I would accept a resolution in 1 of 2 ways:

$1,000 good faith and I maintain my consumer rights which may consist of: posting future reviews about this issue, taking action through the ************************** or any other means I choose.

Or

Schomp Ford reimburses my expense of $2,255.55 for the brake rotors. This would make the issue sustained by me whole and satisfied and I would agree to remove any posted reviews, NOT post any future reviews about this resolution or issue, and NOT pursue any action through the **************************

Sincerely,

**** *****
Business Response
Date: 09/02/2025
I have wanted to resolve this from the beginning and happy to take you up on your second option. I am happy to offer you the $2255 as a good will gesture and hopefully put this to bed. Please contact me directly and I will be happy to take care of this for good. Thank you. *****************************************
Customer Answer
Date: 09/05/2025

Complaint: 23651722

I am rejecting this response because:
Marking this as rejected at this time as **** ********* has stated he will send a check for $2,255.55 to settle this issue.
I ask that when I receive the check, **** ********* will respond to this to confirm receipt of the check and I can close this issue.

Sincerely,

**** *****
Customer Answer
Date: 09/15/2025

The issue between Schomp Ford and I has been resolved with them having sent a check to reimburse my expense to repair the vehicle. Schomp is saying they can no longer submit a response in the complaint where they wanted to say they sent the check. I wanted to respond to that as having received it and the matter closed/accepted.

How do we proceed?

**** *****
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had my daughter car towed in on Thursday July 3rd. Had an appointment that day. The tow truck driver gave the key to a worker who was supposed to check it in for inspection and we had an appointment. Saturday July 5th went in person as we did not hear anything. Come to find out the kid left the keys on the counter which the service manager said they never do and never was checked in for the appointment. Said they would look at it on Tuesday July 8th. Tuesday comes around and said they needed to tear apart the engine and needed to approved a $1500 charge to move forward. Gave the ok on Wednesday July 9th to do that. Did not hear anything till I called since no response via text. Was told they couldnt do anything till Monday July 14th. Called today July 15th and now am being told that they havent done anything and to just replace the engine on a 2012 ****** will be 15k-17k. At this point nothing has been done and theyve had it for 2 weeks.
Business Response
Date: 07/17/2025
Resolved issue with customer internally.
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my car in for repairs. As instructed on the coupon, I informed the shop that I had a 20% off coupon. When I picked up my car 7/4/25, I was not given the discount, and i did not notice until the transaction was completed. I pointed this out to my technician, *****, and he said that nothing could be done about the overcharged amount of approximately $200 until Monday 7/7/25 as no one was there that could reverse the charge and redo it. I was instructed to call on Monday 7/7/25 to get my amount refunded. I have been trying to call all day with no answers. I have left messages with no return calls. #1, if they overcharged me, the onus should be on them to reach out to me to correct the issue. But regardless, I cannot get anyone to call me back to correct this issue.
Business Response
Date: 07/10/2025
Already handled this with guest.

Customer Answer
Date: 07/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ***** Ii
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a brand new 2025 Mini ****** ********** *** from Schomp Mini late June 2024,had immediate issues with the vehicle relating to the drivetrain (engine/transmission/wiring ECM/EEM and brakes, as well as the emergency braking system). Reached out within 3 days to notify the dealer that we had some immediate concerns about the vehicle, and to start a conversation. We filed a ***** complaint # ******** During the vehicles many and long visits to the dealer, we were told "no issues found/ and cannot duplicate" only to get a letter in the mail from MINI corporate about a recall on our vehicle, stating there was a dangerous recall on the EXACT issues we brought to Schomp. PROVES, that they knew in advance there was a safety issue with our vehicle and delivered to us in total disregard, which may have been in violation of The Safety Act, Mini Recall 24V-104.What is even more interesting, is that the letter stated no "remedy status found". Yet they attempted to fix our multiple times. Car unfixed.Sat at Schomp Mini for warranty engine, trans, brakes and safety systems for over 90 days the first 8 months of its life, and is eligible for LEMON buy back, under federally protected laws in *********I have escaladed the matter to the owners ,The ********* with no response from them.I have escalated the matter to MINI Corporate multiple times, initially customer care put in for a "buy back" and have been promised a 30 day response, which is 90 days late, and still no response from customer care escalations team. We have asked the vehicle to be bought back at the dealer in good faith, at MINI corporate level multiple times, only to be told "Schomp don't buy back cars" in poor spirit of customer service and after after long history of brand loyalty (11 BMWS & 8 Minis). It appears Schomp has no prioritized customer satisfaction in mind.The subpar loaners offered also added insult to injury (literally). There has been no goodwill from Schomp. **** is a division of ***.
Business Response
Date: 05/28/2025
Dear ****** ********,

Thank you for bringing your concerns to our attention. We appreciate the opportunity to respond and further clarify our efforts regarding your MINI vehicle.

We understand how frustrating it can be to experience concerns with your vehicle, and we take all customer feedback seriously. To provide transparency, here is a summary of the repair order history related to your concerns.

REPAIR ORDER TIMELINE:
8.10.24: Brake system diagnosis- Customer states that when rolling to a stop while braking the car seems to buck. Our technician performed a complete inspection and test drive and was unable to verify concern. Customer also stated a concern about the turbo lag. Again, technician test drove customers car and compared to known good MINI of same trim. Technician was unable to verify concern. We did do an oil change on this date. Customer also asked for an oil sample, which was provided.

10.30.24: Brake system concerns- Customer states brakes operation intermittingly feels abnormal. Technician suspected brake system recall may be the culprit and performed recall work. Dealer replaced integrated brake system module. Customer also stated engine idle feels abnormal. Dealer performed software update and seemed to run slightly smoother after. Customer also stated driver rear trim, in trunk area has imperfections. Part was ordered. Dealer self authorized to warranty trim pieces for customer satisfaction.

1.10.25: Customer states multiple powertrain concerns. Engine running rough during cold start. No faults found, dealer reset DME adaptation values. Customer also stated transmission shifting abnormal. No faults found. Customer states delayed throttle response from stop. No faults found. Customer stated start/stop has a dangerous lag. No faults, dealer confirmed system operating as designed. Customer also stated multiple chassis and suspension concerns. No faults found.

Throughout this process, we made every effort to identify and address your concerns, but were ultimately unable to replicate the reported issues. Please be assured that no concern is taken lightly, and we remain committed to providing a thorough and transparent service experience.

If symptoms recur or evolve, we welcome you to return to our facility. Documentation such as photos, videos, or detailed descriptions of the issue as it occurs would greatly assist in any future evaluations.

We regret any frustration this situation has caused and remain committed to assisting you in the best of our ability.

Sincerely,
***** *******
General ******************************************************************* number
******************************************************************************************
Customer Answer
Date: 06/03/2025

Complaint: 23382683

I am rejecting this response because:
The dealership offered no solution. I have lost faith in the dealers ability to fix anything. Just because we haven't returned, doesn't mean the same issues, and NEW issues do not exist.
Also, please note the dealer avoided the recall issues in their response, avoided the ***** complaint, avoided the ***** law consideration and avoided responsibility as a whole.
We stand behind our original complaint as it stands. Furthermore we have additional complaints NOT able to be listed on the BBB platform due to character limits.

Sincerely,

****** ********
Initial Complaint
Date:05/23/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 13, 2025, I brought my 2024 Mazda CX-90 PHEV to Schomp Mazda, located on ******************* in ******, ********, for routine service. Following the inspection, I received a written service report and an additional service request indicating that all four tires were in the red zone and urgently needed replacement, with an estimated cost of $1,100.However, the technicians service videowhich was provided as part of Mazdas service transparencydirectly contradicted the written report. In the video, three of the tires appeared in the green (safe) zone, and one in the yellow (moderate wear) zone. None were in the red zone, as stated in the service request.After noticing this conflict, I received a call from the service manager, who apologized for the discrepancy and personally reviewed the service video and report. During that call, the manager acknowledged that even the video footage was inaccurate and failed to properly reflect the tire tread depth, further complicating the issue. The video and the written report were both inconsistent and unreliable, making it extremely difficult to trust the assessment or feel confident in the service recommendations provided.This incident reflects a significant failure in Mazdas quality control, diagnostic accuracy, and customer transparency. As a consumer, I depend on trustworthy diagnostics to make informed and safe decisions regarding my vehicle. The conflicting reports caused confusion, stress, and could have led to unnecessary financial loss.
Business Response
Date: 06/24/2025
Dear ****** ********,

Thank you for bringing this matter to my attention. I want to sincerely apologize for the confusion and frustration caused by the conflicting information you received during your recent service visit on May 13th.
As the General Manager of Schomp Mazda, I take full responsibility for the miscommunication and the lack of consistency between the written service report and the technician's video. Our goal is always to provide honest, accurate, and transparent information so that our guests can make confident decisions about their vehicles. In this case, we clearly fell short.
I deeply regret the stress and doubt this experience has caused you. I also acknowledge your valid concerns about the integrity of the diagnostic process, and I assure you we are taking this issue seriously. We are currently reviewing the internal workflow and training procedures to understand how this discrepancy occurred and ensure it does not happen again.
Most importantly, I would like the opportunity to speak with you directly to discuss a resolution and how we can restore your trust. Please feel free to contact me at your earliest convenience, or let me know a good time to reach out.
We appreciate your business and the chance to make this right.
Sincerely,
**** ********
************************start="1491" data-end="1494"> Schomp Mazda
************
**************************************************************************
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Hyundai Palisade on 24-Feb-2025 from Schomp Hyundai. The purchase was negotiated and coordinated by *** in *******, so I had no direct contact with the dealer. My purchase included crossbars for the vehicle based on the model purchased. When I picked up the vehicle, the *** ***resentative said the person who drove the car from Schomp in ****** up to ******* must have forgotten the keys to the crossbars. The keys are required for use - without them the crossbars are useless. I didn't think it was a big deal and said fine - the *** *** said he would get them to me. I texted him several times over the next 4-6 weeks until he let me know on 4/7/25 that he was leaving ***. He sent me a screen shot of an email he sent to Schomp Hyundai to request the keys. I have followed up with Schomp Hyundai several times since then and they ***lied once stating that they're looking for the keys, but I haven't received any responses since. At this point I can't imagine they still have the keys, but if they do, that is all I want. If they don't have the keys, then they should provide new crossbars with keys.
Customer Answer
Date: 04/28/2025
Hello,
I would like to notify you that the company has replied to my complaint and the issue has been resolved (please see the attached email).
Thank you,
*** ******
Initial Complaint
Date:04/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very negative experience with client advisor, ***** ******** and the financial person, ******** ******. Neither ever contacted me about changing status from the intended co-signer to my sister's loan to the main buyer. My sister ******* ******* was doing a lease buy-out on her 2022 passport suv. On 4/7/25, I confirmed with the manager that I was to co-sign the loan. I was asked to unfreeze my credit so reports could be obtained. I filled out an application since I was told it was needed as the co-signer. Although it listed me as "the applicant", Mr. ******** told my sister that he would fix it "on the back end" since she had already filled out paperwork so it wouldn't have to be repeated. My sister and her husband came into the dealership on Sat 4/12 to sign papers. I was not aware of any changes in the expectation of my being the co-signer and I was not present at the dealership. I saw that I was listed as "buyer" and my sister was listed as "co-buyer" and "co-signer", which was reversed. Mr. ******** said there was not a difference in loan responsibility and that it was run that way for better rates and fees. I argued that it was a different responsibility and he informed me that it was not. It was a highly emotional moment for my sister and a lot of pressure on me. The advisor gave ***************** was a switch-and-bait, a very deceptive practice and one not discovered until the high pressure close of the sale. I was never contacted by the advisor or financial ***** How abhorrent and inappropriate it is for the financial advisor, Ms. ******* to make that decision on my behalf? And Mr. ******** lacks accountability and knowledge.I am alarmed by their cavalier, sloppy, and unethical business practices. They ensued a high pressure sale with confusing and mis-information.
Customer Answer
Date: 04/22/2025

I should further clarify, that I want out of the lease buy-back agreement. Please let me know if I should re-submit my complaint or if this isnt within the scope of the BBB.

Thank you,
******* McKinney

Business Response
Date: 04/25/2025
We appreciate the opportunity to respond to this concern and would like to provide clarification regarding the loan process and the roles of all parties involved.

All loan structure details, including the responsibilities and implications of the co-borrower arrangement, were reviewed with ******* ****** prior to signing. Throughout this process, Ms. ****** maintained communication with her sisterthe complainantand her co-applicant, regarding the details of the transaction.

It is important to clarify that there is a key distinction between a co-signer and a co-applicant (or co-borrower). A co-signer guarantees the loan but typically does not have ownership rights to the asset. In contrast, a co-borrower or co-applicant shares equal ownership and responsibility for the loan from the outset. This includes both financial obligations and how the loan is reported to credit bureaus, regardless of whether an individual is listed as the primary or secondary borrower.

In this case, both applicants were processed as co-borrowers. The designation of "buyer" and "co-buyer" on the paperwork does not affect the shared legal and financial responsibilities under the loan agreement. This structure was discussed during the loan process and was selected as it offered more favorable terms and rates to the applicants.

We understand that the complainant feels she was not adequately informed of her final status in the transaction. However, all necessary credit reports, documentation, and disclosures were obtained with appropriate authorizations. We regret that there was any confusion regarding the roles, and we strive to ensure transparency and clarity in every transaction.

We do not condone high-pressure sales tactics and apologize if the experience felt that way. Our team is committed to ethical and professional service, and we take these concerns seriously. We will continue to review this matter internally to ensure that all future communications are even more thorough and clear.

We would like to clarify that this transaction involved a lease buyout of the client's existing 2022 Passport SUV, which was initiated at the clients request. This was not a high-pressure sales situation, but rather a financing arrangement for a vehicle the client already owned and was seeking to purchase from the lease. While we regret that any part of the experience felt confusing or stressful, the intent was to assist in completing a requested transaction in the most efficient and beneficial way possible.

We have a commitment to our clients and, in line with that, we assisted this client in unwinding their purchase and grounding the lease with Honda. Our priority is always to support our customers and ensure their satisfaction throughout and beyond the transaction.

We take all feedback seriously and will continue to review our communication practices to ensure a smooth and transparent process for all parties involve

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