Business Profile

Ambulance Services

American Medical Response Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Medical Response Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

697 total complaints in the last 3 years.
186 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/05/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January of 2023 the ambulance was called for which I was not transported but my blood pressure and sugar was taken for which i was charged ****** for about 30 mins under supervision. I am not employed and have not been employed for many years due to being a caretaker and other reasons. I filled out the form for the compassion care program and submitted the non-filling form the *** recommended to send to AMR as well as the wages form from the state department of labor which shows that Im not employed but was denied for reasons they wouldnt explain. Everytime I call to ask which documentation is required no one on the phone can tell me exactly they all tell me to contact the *** for which I did. Both forms I sent clearly shows that I am not employed and need help with this bill. Needless to say in 2020 I had the same issue, and that bill was sent to collections because again I submitted a form to *************** but during the pandemic the ********** of ***** stated that the companies needed to call them to verify my wages form. All of my doctors offices called to verify but AMR was adamant and rude stating they would not so denied me then help. I would like help getting my bill in collections paid off my compassion care program and this recent bill too. I am not employed and cannot afford these bills. I am in the process of bettering my life but I am no where near employed to afford this bill. I have pleaded and asked for help and it seems the people at AMR is lacking in empathy. Please tell your applicants the correct documentation because I submitted them and I need help!!
Business Response
Date: 05/15/2023
May 15, 2023

Better Business Bureau
PO Box 191279
*****, ** *****

RE: Ambulance Transport
BBB Case number: 20025449

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

The consumers concerns have been reviewed and it has been confirmed all necessary documents were received for our financial assistance program. At this time, the assistance application has been reprocessed and approved for 100% waiver of the bill. There is no balance remaining on the consumers account.

Should the consumer have any further questions, please contact our customer ********************** department at **************.

Sincerely,

****************
Patient Advocate
American Medical Response
Customer Answer
Date: 05/18/2023

Complaint: 20025449

I am rejecting this response because:
Thank you for hearing my inquiry. I would like to know if compassion care was applied to both bills: the one sent to collections and the recent bill of $140.00. I have gotten a letter stating the bill of $140.00 was paid for by compassion care and I appreciate this, however I need help with the previous bill which I sent documents for but the people who work there kept denying just like this recent bill. I look forward to your assistance.

Sincerely,

***************************
Business Response
Date: 06/06/2023
Please see attached.
Customer Answer
Date: 06/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was transported from one hospital to another hospital, out of town, on 4/6/2022. AMR refused to file a claim with my insurance and demanded that I pay the entire balance and file a claim directly with my insurance for reimbursement. I did, however my insurance company sent the refund check to AMR. AMR has had the refund for over a month and refuses to refund the amount due, stating the refund "is being processed." They refuse to give me any time frame and refuse to refund the overpayment in the amount of $5,720.65.
Business Response
Date: 05/17/2023
May 17, 2023

Better Business Bureau of ******
******************************************************************************

            RE:       Ambulance Transport
BBB Case Number:      20023822

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

Our office has thoroughly researched the consumers concerns. AMR initially received payment from the consumer in the amount of $5,720.65 and shortly after received a payment from ********** Blue Shield for $5,720.65. Currently, we are working on the consumers refund. Please allow between 4-6 weeks for a refund check to be received. We would like to thank the consumer for providing their concern and apologize for any inconvenience this may have caused.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

****************
Patient Advocate
American Medical Response
Customer Answer
Date: 05/17/2023

Complaint: 20023822

I am rejecting this response because:
It has well been over a month since payment was received and they have yet to even process the refund. I called the business this week and was told the refund was "under review" and that it had been expedited for processing. However, when speaking with the representative, I was told that the refund was still "under review" and was not provided a time for which processing will begin. This is absurd as when I owed on the account the business sent daily texts and messages demanding payment. They refused to process through my insurance and demanded that I pay the entire amount and file a claim directly with my insurance for reimbursement. AMR claims to have filed with the insurance after I provided them with the policy details, but I learned from the insurance company that no claim was ever filed by AMR. I demand IMMEDIATE action be taken by them processing the refund and sending a check to me by the end of this week! Essentially, when I owed them money they demanded that I pay but now that they owe me money, they are completing incompetent of promptly processing the refund and continually claim the refund status is "under review."

Sincerely,

*******************
Business Response
Date: 05/23/2023
May 23, 2023

Better Business Bureau of ******
******************************************************************************

            RE:       Ambulance Transport
BBB Case Number:      20023822

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

Our office previously reviewed the consumers account.   The consumers refund was processed and mailed on May 16, 2023, to the address on file. AMR values our customers and strives to provide quality service. Thank you for taking the time to contact our office with the consumers concerns and apologize for any inconvenience this may have caused.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

****************
Patient Advocate
American Medical Response
Initial Complaint
Date:05/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 16, 2021, I was transported to hospital by AMR after suffering a seizure. My insurance, ****************** paid their full contracted amount with AMR, and informed ** that we were not liable for any additional expenses. AMR has continued to harass ** through text/billing/collections threats. I even received a cease and desist letter from ****************** to send to them, have done so and continue to receive bills. These people are absolute vultures and these business practices in which they prey on people who are having health issues so they can get double payment are unconscionable.
Business Response
Date: 05/15/2023
May 15, 2023

Better Business Bureau
PO Box 191279
********************

            RE:     Ambulance Transport
                        BBB Case Number: 20022387

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

AMR has thoroughly reviewed the consumers concerns. The consumers insurance is non contracted with AMR, and initially paid according to contracted rates. An appeal was then filed with the consumers insurance as requested, and the insurance made an additional payment of the remaining balance. At this time, the account is paid in full, and a zero-balance invoice has been mailed to the consumer for his records. We would like to thank the consumer for bringing the concerns to our attention and apologize for any inconvenience this may have caused.

Should you have further questions or concerns, please do not hesitate to contact customer ********************** at **************.

Sincerely,

************
Patient Advocate
American Medical Response
Customer Answer
Date: 06/02/2023
I just received a bill from AMR again, they stated to you that they'd send me a $0 balance confirmation, but the letter I received was a bill for $5,118.50 (see attached). Please advise.

Thanks,

***********

Business Response
Date: 06/09/2023
June 9, 2023

Better Business Bureau
PO Box 191279
*****, ** *****

            RE:      Ambulance Transport
                        BBB Case Number:      20022387

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service. Many processes are in place to ensure compliance with all regulatory requirements.

Our office is in the process of reviewing the consumers concerns. AMR attempted to reach the consumer by phone;however, contact was unsuccessful. AMR will attempt to contact the consumer directly upon completion of the review.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

************
Patient Advocate
American Medical Response
Customer Answer
Date: 06/22/2023
Hello,

Please do not closet this complaint, I've been trying to reach AMR with no success, just get voice mail and leave messages. This still is not resolved. They committed to sending me documentation that the invoice is paid and there is a zero $ balance and instead they sent me a bill for over $5000.

Thank you.
Business Response
Date: 07/06/2023
July 6, 2023

Better Business Bureau
PO Box 191279
*****, ** *****

RE:                                Ambulance Transport
BBB Case Number:      20022387

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service. Many processes are in place to ensure compliance with all regulatory requirements.

AMR contacted the consumer by phone and discussed the account. At this time,the account is pending further review by our billing department. As soon as an update is received, the consumer will be contacted.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

************
Patient Advocate
Global Medical Response
Customer Answer
Date: 07/13/2023

Complaint: 20022387

I am rejecting this response because: This is not resolved. AMR is claiming they were not paid by my insurance, even thought my insurance company has confirmed they have paid. I have not heard a resolution from them yet.

Sincerely,

*************************
Business Response
Date: 07/31/2023
July 31, 2023

Better Business Bureau
PO Box 191279
*****, ** *****

            RE:                  Billing Inquiry
                                    BBB Case Number:    20022387

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers, and strives to provide quality service.

Our office has thoroughly reviewed the consumers concerns and have located the payment made by the insurance to AMR. Due to the age of the consumers account, **************** has agreed to write off the remaining balance due. At this time the consumers balance is 0.

Should the consumer have further questions, I may be contacted directly at **************.

Sincerely,

************
Patient Advocate
American Medical Response
Customer Answer
Date: 08/02/2023

Complaint: 20022387

I am rejecting this response because: I would like an invoice to reflect $0 owed mailed to me from AMR. Thanks.

Sincerely,

*************************
Business Response
Date: 08/07/2023
August 7, 2023

Better Business Bureau
PO Box 191279
*****, ** *****

            RE:     Ambulance Transport
                        BBB Case Number: 20022387

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

AMR has thoroughly reviewed the consumers concerns. At this time, the account is paid in full,and a zero-balance invoice has been mailed to the consumer for his records. We would like to thank the consumer for bringing the concerns to our attention.

Should the consumer have any further questions or concerns, I may be contacted directly at **************

Sincerely,

************
Patient Advocate
American Medical Response
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had an ambulance ride for my daughter on 4/18/23 date of service. We received a bill at the end of April 2023 in the mail saying we still owed them. My insurance received the claim on 4/24/23 Cu ***************** Blue Shield. Claim #*******DB9943 This was PAID by my insurance on 4/25/23 and check # ******* was sent to American Medicine Response and CASHED on 5/3/23. I called their company 5/4/23 with my insurance company to have my bill corrected as they were still saying I owe them money. They said **** business days are needed to process the check and have it posted to my account but I am being sent to collections as the bill was already finalized. They refused to let me speak to a manager and said there was no other options because we were too late in payment despite it being less than 30 days from date of service and the check already being cashed by their company.
Business Response
Date: 05/15/2023
May 15, 2023

Better Business Bureau
PO Box 191279
*****, ** *****

RE: Ambulance Transport
BBB Case Number: 20018680

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

The communication referenced by the consumer crossed with the posting of the insurance payment. At this time, the account is paid in full and at a zero balance. No collection activity was pursued. We would like to thank the consumer for bringing the concerns to our attention and apologize for any inconvenience this may have caused.

Should you have further questions or concerns, please do not hesitate to contact customer ********************** at **************.

Sincerely,

******************
Patient Advocate
American Medical Response
Initial Complaint
Date:05/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding AMR bill id *************** for a ride which occurred on December 6th, 2022 for our daughter *************************. AMR incorrectly billed the insurance of ******** mom (*************************) which was improper as AMR is legally required to bill the patient's insurance. As of today (5/4/2023), nearly 6 months later AMR has still failed to bill the correct insurance. I've called AMR twice (on 4/7, and 4/17) both times the agents indicated that AMR would re-bill the correct insurance. Yet despite those calls and verbal promises, I continue receiving bills from AMR stating that the amount is due even though our insurance company has not received a corrected billing from AMR. I emailed AMR on 5/1/2023 and did receive a response (attached) indicating that they already billed insurance and the remainder is our responsibility. That is incorrect as I've confirmed with my insurance carrier that the only bill they received from AMR was the incorrect billing for ************************* and they have not received any bills yet for the actual patient, ***************************************All I'm asking for is that AMR stop giving us this needless and seemingly endless runaround and bill the correct insurance like they should have done in the first place.
Business Response
Date: 05/09/2023
May 9, 2023

Better Business Bureau
***************************************************
*****, ** *****

RE: Ambulance Transport
BBB Case Number: 20018405

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

AMR has thoroughly reviewed the consumers concerns. It has been confirmed, a claim was submitted to the carrier incorrectly. A corrected claim will be submitted to the insurance and the trip has been placed on hold pending further response. Please accept our sincerest apologies for any inconvenience this may have caused.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

******************
Patient Advocate
American Medical Response
Customer Answer
Date: 05/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would appreciate it if AMR could reach out to me and let me know when the updated insurance billing takes place so I can verify it with the insurance company.

Sincerely,

*************************
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother was transported by AMR February 4, 2022, just before her death. AMR billed it to ******** as a non-emergency transport and payment was denied. This was in error because she was unable to be transported any other way than by stretcher. ******** agrees and only needs AMR to resubmit the bill. I paid $817 of the $2892.35 bill because I didn't want it to go to collections. AMR said they would reimburse me when it is settled. Every time I call AMR, they say it is being reviewed by the Patient Advocate Team and someone will return my call. No one does and I am never able to speak with a supervisor. They have not resubmitted the bill to ******** as of 5/3/2023.
Business Response
Date: 05/19/2023
May 19,2023

Better Business Bureau
PO Box 191279
*****, ** *****

            RE:      Ambulance Transport
                        BBB Case Number:    20013807

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

The consumers concerns have been thoroughly reviewed by our billing department. AMR billed the consumers claim based on ******** guidelines. The claim was denied as a non-covered service and an appeal submitted. At this time, the trip will be written off due to untimely submission of the records. A refund to the consumer in the amount of $817.00 has been initiated. We ask the consumer to allow 2 weeks for the refund to process. We sincerely apologize for the inconvenience and would like to thank the consumer for bringing their concerns to our attention.

Should the consumer have any further questions, please feel free to contact me directly at *************

Sincerely,

************
Patient Advocate
American Medical Response
Customer Answer
Date: 05/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they follow through.
I am a bit skeptical as they've made promises to resolve the issue and return my messages "within 10 days" and I have never been contacted. I very much appreciate your assistance in this matter.

Sincerely,

***************************
Customer Answer
Date: 06/28/2023
Hi,
My complaint with American Medical Response Inc. was resolved on May 19th, 2023, when they promised to reimburse me $817 in two weeks. They have not reimbursed me or contacted me.
Thank you.
***************************
Business Response
Date: 07/17/2023
July 17,2023

Better Business Bureau
PO Box 191279
*****, ** *****

            RE:      Ambulance Transport
                        BBB Case Number:    20013807

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

The consumers concerns have been thoroughly reviewed. AMR contacted the consumer by phone and discussed the account. At this time the correct adjustment has been made to the consumers account and the refund request has been initiated. We ask the consumer to allow 2 weeks for the refund to process. We sincerely apologize for the inconvenience and would like to thank the consumer for bringing her concerns to our attention.

Should the consumer have any further questions, please feel free to contact me directly at *************

Sincerely,

************
Patient Advocate
American Medical Response
Customer Answer
Date: 07/27/2023
Hi *******,

I don't know if anyone is reviewing this yet. Can you maybe send me the correspondence from AMR promising to return my money? I took a screenshot but if I seek legal action, I'd like proof that they promised me the refund. This is the screenshot: Please see attachment.
Thank you.

***************************

Customer Answer
Date: 08/05/2023
Hi,
I did just receive the refund in full. Thank you so much! I'm glad this is finally closed.
***************************
Initial Complaint
Date:04/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aetna denied payment to AMR of $316.65 for service on 10/27/212 and said I'm not liable for ANY payment. AMR continues to balance bill me $1,770 after multiple phone conferences with ************************ on 2/23/23 and 3/20/23, wherein AMR reps agreed to rebill Aetna and cease sending me bills. AMR never rebills Aetna and then immediately bills me again, after AMR agreed not to! Just talked with ***** again on 4/27/2023 and they are sending compliance letter. Disgusting senior abuse!
Business Response
Date: 05/15/2023
May 15, 2023

Better Business Bureau
**********************************************************************************************

RE: Billing Inquiry
BBB Case Number: 1999086

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

Our office has thoroughly reviewed the consumers concerns. The insurance carrier was previously sent the additional information requested. As a result, the claim was processed and payment was received. At this time, there is no longer a balance due for the consumer.

Should the consumer have further questions, I may be contacted directly ************.

Sincerely,

****************
Patient Advocate
American Medical Response
Customer Answer
Date: 05/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/25/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today 04-21-2023, Credence attempting to collect $1,428.44 for American Medical Response (AMR) for services on July 23, 2021. AMR provided transported from restaurant to ****** Permanente *********, **. on July, 23 2023. AMRs transporting staff failed to gather contact information, insurance cards, drivers license. The **************** transporting staff failed to gather contact and ****ing information from the ****** Permanente. Medical care providers can share ****ing contact information between one another. Credence/AMR cannot provide evidence of contact prior to 4/21/2023 in fact, no ****ing statement was sent nor received whatsoever from AMR. Aetna, the medical insurance provider has no evidence of AMR submitting a claim. Information verified via the Aetna customer login portal. No evidence of ****ing (EOB) from AMR is available. Credence claimed AMR had sent an invoice to an old residence, ****************************************** *********, ** ***** which we have not resided at since 2013. No other information is available regarding AMRs attempt to properly submit invoices to myself. My husband, ********************* spoke to ******************, a supervisor of Credence claims Credence attempted to **** ****************** (UHC), current medical insurance provider. Naturally, claim was denied. Not a customer of UHC at that time. **** attempted contact with AMRs ****ing department whom refused to speak with him. I spoke with ***** on behalf of ********, whom refused to speak with *****. Credence may submit a claim on behalf of AMR but will not waste their resources, claiming timely as their reason. Aetna may deny the AMR/Credence claim due to time laps. ******** requested a letter of timely waver from Aetna. I spoke with *****, Aetna customer ********************** representative. Aetna may deny the claim. AMR may file an appeal. AMR ignored patient contact information gathering techniques. AMRs ****ing department is incompetent or willfully negligence. Root cause of this matter. Lack of due diligence from AMR.
Business Response
Date: 05/02/2023
May 2, 2023

Better Business Bureau
PO Box 191279
*****, ** *****

RE: Ambulance Transport
BBB Case Number: 19978837

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

AMR has thoroughly reviewed the concerns raised by the consumer and confirmed that we had an invalid address on the account. We have cancelled the account from collections and requested that any negative credit reporting be removed. Due to the age of the service, we are no longer able to file a claim with proof of timely filing. At this time, the charges will be written off and the consumer is no longer responsible for payment. Please accept our sincerest apologies for any inconvenience this may have caused.

Should the consumer have any further questions or concerns,I may be contacted directly at **************.

Sincerely,

************
Patient Advocate
American Medical Response
Customer Answer
Date: 05/03/2023

Complaint: 19978837

I am rejecting this response because:
The offer letter from AMR stated "the charges will be written off and the consumer is no longer responsible for payment" however, Credence is not mentioned in this letter. Credence is attempting to collect on behalf of AMR. AMR must show that it has instructed Credence to stop all collection attempts. Equally, Credence must show it has received those instructions and submit in writing they have too have canceled all attempts for collection, removed all negative reports submitted to all credit reporting agencies. Equifax, Transunion, and Experian.
An email was submitted to Credence this morning requesting the same. No reply has been received. See the attached txt file for more information.
Thank you.

Sincerely,

*********************
Customer Answer
Date: 05/10/2023
Dear Sir or Madam,

We Have received the attached email from Credence regarding American Medical Reponse recalling the collections attempt. We have independently verified negative comments or listing on all three credit reports, specifically Experion are not present.

We consider this matter closed.

Respectfully,

*********************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 4th we took my daughter to the local emergency room as she had swallowed a quarter. That hospital referred her to CHOP in ************, and arranged a medical transport between facilities. At the time of scheduling she did not have an IV, and was completely fine, mainly hurt pride. AMR charged ** over $5700 for a specialty transport, presumably as she had an IV by the time they arrived, and overcharged the mileage between facilities. My wife was in the ambulance and can confirm the route. For reference the state of ** lists the charge for this type of transport for their Medical Assistance program as $300 and $4 per mile. See below for reference:********************************************************************************************** While we understand these are subsidized rates, we where charged 10x these fees, $4900 for transport and $40/mile, again overcharged for mileage. Again for reference these charges for transport were nearly the same as those for the actual surgical procedure.These charges are completely excessive /fraudulent, and multiple calls to the provider have only resulted in customer ********************** team members stating policy, offering no resolution, and expecting me to follow up with my insurance company. A request to speak to a supervisor resulted in an offer to call back within 2-3 days and to keep my phone line open for them. I am convinced this provider is doing everything they can to maximize revenues at the expense of patients in situations where they have no choice of provider. We would like this billing to be adjusted to a reasonable fee reflective of the service provided.Date of service was 12/4/2022, for a dependent on my policy.
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 15, 2022 I was transported from my home in ******* to **************** The female paramedic tried to administer a IV in my left arm several times until I begged her in tears to Stop because she was hurting me with the needle. Then the male paramedic tried my right upper arm and inserted the needle that caused my arm to swelled while I arrived to the emergency room of **************** The nurses place ice pack for ****************************************************************************************** my lower arm. I reported my treatment to AMR and was instructed in October 2022 to disregard the billed but please paid the $250 bill and I did. I have always paid my bills in full with them. This is the 1st time I was treated badly. I received the same bill again in February 2023 and once again I explained what I had endure. I was directed again to disregard the bill because your situation will be investigated by our operations office. Yesterday I received a letter notifying me the billed is due May 2023. I have been lied to for approximately 7 months and AMR stated they value their customers but really they only care about money!
Business Response
Date: 05/16/2023
May 16, 2023

Better Business Bureau
************************************** 200
*****, ** *****

RE: Ambulance Transport
BBB Case#: 19976500

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

Our ***************** reviewed the consumers concerns. Their investigation confirmed the treatment, and care provided at the time of service was appropriate per standard protocol. The consumers insurance was billed, and the $43.71 balance is the consumers co-insurance. At this time, the balance remains the consumers responsibility.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

*****************************
Patient Advocate
American Medical Response

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