Customer ReviewsforAmerican Medical Response Inc

I took a ride in an ambulance to the hospital in February. I got a bill for $3000. I called and gave my insurance information. Shortly after that I received a bill for $589.18. I assumed it was due to my insurance paying the rest. I went to pay the bill electronically and the system wouldn't let me. I called the number for help and someone stated that is the discount they give to those without insurance. I said, no where is it stated on the bill that this is the case and I would just like to pay my bill. She said I had to wait until the day before the bill is due before I can pay it to see if insurance will pay anything. I asked her what happens if my insurance doesn't pay anything? She said that I would be responsible for the full $3000. This practice seems strange. They send a bill out not stating anywhere on the bill that it is only for those without insurance or that they are waiting for insurance coverage. Then when I call they tell me the bill is void now.

The consumers concerns have been reviewed. The discount that was initially offered is for uninsured patients. The consumers insurance information was received and billed accordingly which then voids discount. 

The professionals who drove the ambulance and supported my child are not in question. They would receive top rankings.However, the company itself has been an absolute nightmare to work with. They have billed my insurance 3 times for one claim and 2 times for another. Insurance has paid them 3 times!!! Yet, I am receiving a bill for the full amount. I am on a call with two outsourced groups and it is absolutely frustrating and completely maddening that I have to mediate the conversation. Aetna confirmed payment. I have confirmed payment, yet AMR states there is still more to pay on the bill. HOW? There was no payment plan and I paid in full. I have called support, and it's a waste of time. I have requested the transcripts to prove how AMR purposefully is unhelpful and artificially creates new charges. The outsourced help center has nobody to escalate to.I want AMR to STOP billing me for the SAME Bill. This is 2 years old and AMR is still billing me. The harassment and racketeering attitude and culture is disguising especially since they are an emergency service. Shame on them.

It is encouraged for the consumer to contact customer care at ************ and request to have the account reviewed by the Patient Advocate Team for a thorough review. 

I've called 5 times for them to bill my ******** a and b but they only billed my supplement. I called again they said it my ******** number wasn't listed. So I gave them the number she said it takes 30 days so disregard your bill. Time goes on I call again employee days he has down and fears the numbers and address. Not only was it my parents address it was my ******** ******** number and he died a year ago. I gave him the correct address and ******** number and he said it takes 30 to 40 days disregard the bill. What in h*** are these guys doing? Most of the reviews are a 1 star and that's 1 star to many

Our office has thoroughly reviewed the consumers concerns.  Our billing team was initially unable to determine eligibility for the consumers ******** insurance.  As a result, the consumer was billed for the service.  However, after further review,it has been determined that the consumer had ******** coverage at the time of service.

At this time, a claim has been submitted to ******** and the trip is on hold pending a response.  We would like to thank the consumer for bringing this matter to our attention and apologize for any inconvenience this may have caused.

The ambulance driver, I cannot comment on. The *** in the back of the ambulance, was profane (including f**k, s**t, and a*****e) and made entirely unfounded accusations; he was also belligerent. He accused me of things I was not guilty of. He encouraged the police to investigate things that I was not guilty of. While I was ultimately proven innocent, I incurred more than $11,000 in legal fees and a close-to $8000 bill from AMR for the privilege. I was involved in a multi car accident, I was not placed in any restraints or braces whatsoever until I arrived at the hospital very far from the scene of the accident. The nurse at the hospital was horrified that I was not in a C collar, never mind a torso brace. The *** that rode with me in the back of the ambulance accused me of horrible, felonious things that were entirely untrue. Evidence has ultimately proven that this was untrue and that I was totally and completely innocent, but I went through over half a year of legal trouble that is still ongoing because of this gentleman false accusations. I remember him screaming at me youre drunk, or youre on something! over and over again. I was not drunk. I was not on anything. I was entirely sober, under the influence of nothing.This ***, employed by AMR, has ruined me, basically entirely. To be very clear, no officers whatsoever on scene, nor did any other ***s suspect that I was under the influence whatsoever, only the one *** that rode in the back of the ambulance with me, he is the one who convinced the *** to come back to the hospital and ruin my life. I am devastated financially, reputation-wise, and I barely managed to save myself legally. I was charged with crimes, that I was innocent of. My license was suspended, when it should not have been. This wats entirely based on the word of the *** that rode in the back of the AMR ambulance with me and yelled at me the whole time and failed to provide proper medical care.

The consumer is encouraged to contact our customer ********************** department at ************** regarding the concerns raised. 

AMR took my husband from ******************* of the front door to the helicopter pad in parking lot. Insurance paid them over $300 for a ride of a few hundred feet. I have called them to dispute the bill of$ ******** and wanted a statement of exactly how many feet they hauled him with no copy of it ever received. This company should not be in business. To our knowledge my husband signed nothing giving permission for them to transport him a short distance. We will not be paying this because it's ridiculous. I hope this company goes out of business because of dishonesty.

To help our patients in these scenarios, we offer discounts where allowed by law, 0% interest payment plans,and offer our ****************** Program to those most in need.   0%interest payment plans can be set-up directly by logging into the consumers account at ****************************. The consumer may contact Customer ********************** at ************** to discuss payment options or inquire about our financial assistance program.