Reviews

Review Details

• Review fromCarrie Ann G

  Date: 07/11/2023

  1 star
  Their hard sell solicitors knocked on my door twice in one day. We have a clearly visible no soliciting sign. The first time I opened the door and said, "Are you kidding me? Read the sign. No soliciting." The young man who rang the bell (there was another standing in my driveway) smirked and said, "What's that mean?" I slammed the door. The same young man came back two and a half hours later. I reminded him he'd been there earlier and that he still wasn't respecting the no soliciting sign. He said, "That wasn't me. That was another guy. I ran him off for you. You're welcome." I couldn't tell if he was high or just crazy disrespectful. I called to complain to the business, who seemed only interested in knowing exactly where I lived so they didn't bother me again. I asked if they train their folks that "no soliciting" signs mean that they should not knock or ring that home's doorbell and was told yes. Reading others' comments and based upon my own phone conversation, I have the impression they receive this same complaint a lot and aren't the least bit concerned with it.

  EcoShield Pest Solutions-- Frederick, CO

  Date: 10/14/2024

  Hi Carrie,

  Thank you for sharing your experience. We take concerns about soliciting very seriously, especially when a "No Soliciting" sign is clearly displayed. It’s important that our representatives respect the preferences of homeowners, and we regret that this was not the case during your interactions. We will ensure this issue is addressed with our team to prevent it from happening again.
  
  Please feel free to reach out to us at [email protected] so we can investigate this matter further.
  
  Best regards,  
  Customer Feedback Team

• Review fromCasey T

  Date: 05/30/2023

  1 star
  Absolute scam! Their sales person lied and I was charged $199 as a second charge on my so clawed annual treatment. They customer service is outsourced and they just keep rerouting you to different agents with zero resolution. Its a scam and to make matters worse they sales guy piled on this whole vet story about how amazing the company is

  EcoShield Pest Solutions-- Frederick, CO

  Date: 10/14/2024

  Hi Casey,

  Thank you for sharing your experience. We understand your frustration with the unexpected charges and difficulties in reaching customer support. It's important to us that our sales process is transparent and that all customers feel fully informed about pricing and service terms. We would like to investigate your situation further, including the charges and communication breakdown, to ensure a resolution.
  
  Please contact us directly at [email protected] so we can look into this matter and address your concerns.
  
  Best regards,  
  Customer Feedback Team

• Review fromSherri H

  Date: 04/19/2023

  1 star
  Their salesman rang my doorbell even though I have a No Soliciting sign. He acknowledged he saw it and chose to ignore it.

  EcoShield Pest Solutions-- Frederick, CO

  Date: 10/14/2024

  Hi Sherri,

  Thank you for bringing this to our attention. We understand your frustration, especially when your "No Soliciting" sign was intentionally disregarded. It’s important to us that our representatives respect the preferences of homeowners, and we will address this issue with the team to ensure it doesn’t happen again.
  
  Please feel free to reach out to us at [email protected] so we can investigate this further and make sure it’s resolved appropriately.
  
  Best regards,  
  Customer Feedback Team