Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/3/25 a salesman named Yuuto ******* from EcoShield Pest Control knocked on my door and sold me black widow treatment, he said recent heavy rains were causing the black widows to emerge from their underground ******* so it was a good time to kill them (a lie, I learned- black widows dont ******). He saw my lawn was overgrown with 18 weeds. I said we didn't have a lawnmower. I was explicitly told this would not interfere with service. I then signed a 12-month pest control agreement after being assured that black widow treatment could be performed with lawn pellets. They came back an hour later. When they came back, the technician refused to treat the lawn due to its condition, contradicting the sales promise. I was forced to borrow a mower so they could complete service four days later, on 7/7/25. They scattered lawn pellets unevenly by hand and spilled a large portion in a single area, which in addition to their lies and manipulative sales tactics constituted substandard service. I paid for the service, but I am contesting the $250 contract cancellation fee. EcoShield never even completed the service they promised within the contracts 3-day cancellation window due to lies told to me at my door to facilitate the sale. I submitted a written cancellation and complaint on 7/25, opted out of the contracts arbitration clause via certified mail on 8/1, sent two more on 8/5 disputing the $250 cancellation fee and requesting a response, and sent another formal letter via both email and certified mail on 10/16. EcoShield never responded to any of these. Despite this, they forwarded a disputed $250 cancellation fee to a debt collector.This conduct constitutes:- Breach of contract - Misrepresentation during the sales process - Unlawful referral of a disputed debt without response or verification I am requesting assistance in compelling EcoShield to:1. Cancel my account in writing 2. ***** all collection efforts 3. Remove any record of the $250 fee

  Business Response

  Date: 11/07/2025

  Hi ******,
  
  Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced. We appreciate the opportunity to clarify and assist.
  
  At EcoShield, we strive to maintain clear and transparent communication with our customers. As part of our standard sign-up process, we follow a three-step verification: a verbal review of the service agreement with a representative, an emailed copy of the agreement for your review, and a welcome text summarizing key terms. This process includes a three-day right to cancel, allowing time to review and raise any concerns.
  
  Our records show that the service agreement was signed and sent to you on the same day, and that you responded to the welcome text confirming acceptance of the terms. Based on this, the early termination fee would typically apply. However, as a gesture of goodwill, we have waived the fee. Your account is now closed with no remaining balance.
  
  Regarding the initial service on 7/7/25, our technician applied the product as scheduled. The initial treatment focuses on exterior areas where pests tend to hide, which can temporarily increase activity as they are disrupted. We understand your concerns about the lawn condition and technicians approach, and we regret any confusion caused during the process. All our technicians undergo rigorous training, and we stand behind our 100% service guaranteeif you're not satisfied, were committed to making it right.
  
  We respect your decision to cancel and appreciate the feedback you've provided. If you have any further questions or need additional support, please dont hesitate to reach out.
  
  Warm regards,  
  Jhay Glua 

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2025, EchoShield inspected our home. After ****** ******** presentation of EcoShield's services we agreed to four new services in addtional to the quarterly pest control: the exclusion service, the mosquito buckets, the termite traps, and the removal of old insulation and adding new insulation in our attic and crawl space. ****** showed us a photo of a fully encapsulated crawl space that I could use for storage. That picture is what sold us. On April 8 the exclusion service was performed, the termite traps, and the mosquito buckets were installed. I assumed I'd be paying for all four services at one upon completion. However, when EcoShield called and requested a payment on April 11, I promptly paid the balance. On April 25, EcoShield performed the insulation service. When I viewed the crawl space I saw that the rubber sheeting had only been applied to the floor, and torn insulation paper as well as insulation was still hanging down throughout the crawl space. Since a large roll of the rubber sheeting was left, I thougth the job was incomplete. After communicating this with EcoShield when they contacted me for payment, another man came to work on the crawl space. I could see no difference. After another visit from an ES employee, I was told someone would schedule completion of the job. The last man to visit said that my crawl space should not be encapsulated due to moisture trapping. I have tried on several occasion to get someone to call me to discuss this matter, as I feel I did not get the job that I was sold and should not have to pay the amount I was quoted. The only calls I have received are from their call center asking for payment. When I explain why I have not paid I was told they will pass the information along and someone will contact me. I have also emailed to no avail. Since I will not be continuing services with Ecoshield after this, the money paid for the mosquito installation will have been wasted and they require ongoing servicing.

  Business Response

  Date: 07/09/2025

  Hi ******,

  Thank you for bringing your concerns to our attention. Weve carefully reviewed your account, including the signed agreements, service records, and notes from our team. On April 1, 2025, you signed up for five services: termite monitoring, exclusion, mosquito treatment, and attic and crawlspace remediation. The exclusion, termite, and mosquito services were completed around April 8, and the insulation services (attic and crawlspace) were completed on April 25.

  You contacted our office on May 6 with concerns about the crawlspace work, and a follow-up inspection was completed on May 21. Based on that inspection, the work that was agreed to and documented, including floor vapor barrier installation, was confirmed as completed.

  We understand you were expecting full encapsulation of the crawlspace, including the walls. However, we have not found anything in the signed agreement, service notes, or communication with the inspector to indicate that wall encapsulation was included in the scope of work. If you have any documentation or messages from our inspector specifically stating that full encapsulation (including both floor and walls) would be done, wed be more than willing to review that and honor it if applicable.

  You're welcome to email us directly at ************************************************ so we can continue working toward a resolution.

  Thank you,

  Customer Answer

  Date: 07/09/2025

  Complaint: 23561907
  
  I am rejecting this response because: In EchoSheild's response they are saying that I should have documentation to what I was promised. I did sign the documentation ****** ****** presented to us that utilized EchoShield's terminology descibing the job. But it is their respresentative's job to make clear what their terminalogy means. I was showed a photograph of an fully encapsulated crawl space and the title of that job was called "Insulation".

  Also in their response EcoShield invites me to contact them. I have contacted EcoShield repeatedly to discuss this and have not received a response from them relating to this issue. I have to wonder why no one will call me to address this. 
  
  Regards,
  
  ****** *******

  Business Response

  Date: 07/18/2025

  Dear ******,

  Thank you again for your response. We understand your concerns regarding the clarity of the services presented and the communication that followed.
  
  Our General Manager, **** *****, left you a message on July 17 in an effort to connect with you directly and personally address your concerns. Wed still appreciate the opportunity to speak with you and work toward a fair resolution. If you have a preferred time for a call, please feel free to email us at *******************************************************************************.
  
  Were committed to resolving this matter with care and transparency and look forward to the opportunity to speak with you soon.

  Regards,

  Customer Answer

  Date: 07/30/2025

  I'm very dissapointed to learn the my complaint has been closed due to no repsonse on my part. I have been waiting for another response from either the BBB or EcoShield and have not received anything until today.  There has been no resolution on this matter. All I asked was that someone from EcoShield contact me to discuss a fairer payment option and they have refused. I find it unacceptable that a representative of any company can deliver a salesn pitch showing a picture of and promising that end result that was not delivered nor, according to one EcoShield employee, not recommended. 

  Business Response

  Date: 08/01/2025

  Dear ******,

  Thank you again for your continued communication. Our Region Manager, **** *****, has reached out to you by both phone and text message to arrange a time to meet and discuss your concerns directly.

  We are currently awaiting your response and look forward to the opportunity to work with you toward a resolution.

  Regards,

  Customer Answer

  Date: 08/04/2025

  Complaint: 23561907
  
  I am rejecting this response because:

  I did receive a text message from **** ***** on Friday, August 1, stating that he would be in the Denver area on Monday and Tuesday, and requested that we meet on Tuesday.  My reply was that I would be happy to meet on Tuesday. I then receive the automated reply from EcoShield stating that my message would be reviewed and someone would get back to me. I very familiar with this response from EcoShield.

  I have not heard further from Mr ***** about a time to meet, tomorrow, (Tuesday) or confirming that we will meet. Nor have I received any phone callsonly the one text.

  I only reject this because so far there is no reason for me to believe a meeting will happen although I am eager and willling to meet. 

  
  Regards,
  
  ****** *******

  Business Response

  Date: 08/04/2025

  Dear ******,
  
  Thank you for your continued communication. We understand your concern and want to assure you that our Regional Manager, **** *****, has coordinated with our **************** Manager to confirm a meeting with you on Tuesday, August 6th at 4:00 PM.
  
  We appreciate your willingness to meet and look forward to having a meaningful conversation to address your concerns regarding the crawlspace work. Please let us know if anything changes on your end.
  
  Sincerely,

  Customer Answer

  Date: 08/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I have met with **** *****, Regional Manager with EcoShield and he has assured me that the crawl space will be completed by Ecoshield. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employee ignored our no soliciting signs, which is illegal in longmont. When I informed the *** that it's illegal and told him about our sleeping infant, he looked at his watch and gave a snarky remark about it being 720pm, as if infants are supposed to sleep normal hours.

  Business Response

  Date: 07/03/2025

  Hi ***,

  Thank you for sharing your experience with us. Were truly sorry for the disruption to your evening and the disrespectful behavior you described especially with a sleeping infant at home. Thats not the level of care or professionalism we expect from our team.
  
  If youd like to be placed on our Do Not Contact list, please email your full address to ************************************************ so we can ensure your home is not visited again. Were addressing this matter internally and appreciate the opportunity to make it right.

  Thank you,

   

  Customer Answer

  Date: 07/03/2025

  Complaint: ********
  
  I am rejecting this response because:

  Instead of using a Do Not Contact list please address this through training so employees understand they cannot approach a house with a no soliciting sign. 
  This will prevent others from going through the same issue.
  
  Thanks,
  *** ********

  Business Response

  Date: 07/07/2025

  Hi ***,

  Thank you for your response. We completely understand your concern and agree that no soliciting signs should be respected without exception.

  We are addressing this incident directly with the representative involved and using it as a training opportunity company-wide to reinforce local regulations and respect for signage. We appreciate your feedback and the chance to prevent similar experiences for others.

  Thank you,

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *** ********

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield came soliciting for pest business. I bought the plan, and made a payment . All was good until toward the end of the summer. ES had removed a difficult wasps nest behind the siding on the front porch. ES employee said he would come back the next week to ***** in the location where the nest had been. He never came back. Now ES is charging me $200, and now a threat to go to a third party to collect. I have told them a few times, on email, texting, and on paper. These are the means by which I have received bills and now the third party threatens. All I ask, and have asked the company several times is to finish what they started before they received another payment.I dont want my credit score ruined by having a bill sent to a collection agency, but I dont know how else to get someone out to finish the job.Thank you

  Business Response

  Date: 02/25/2025

  Dear Ms. ******************* you for reaching out regarding your concerns. We would like to better understand the specific service that was not completed to your satisfaction. Could you please confirm the details of the follow-up visit you were expecting, including the date it was originally scheduled and any attempts made to reschedule?
  Additionally, we want to ensure that we are addressing your concerns appropriately. If you are still in need of a service visit, please let us know your availability so we can work toward a resolution.
  We appreciate your time and look forward to assisting you.
  

• Initial Complaint

  Date:07/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contacted by EdoShield Pest Solutions - Denver North on 4/2023. The company claims to provide eco-friendly pest control. The sales agent indicated that since I am a disabled veteran he would give the service for $179 per application for 1 year. He never indicated that a contract would state otherwise. We initiated service on 4/18/2023 for $189. Subsequent services were as follows: 5/22/23 $179, 8/24/23 $179, 11/28/23 $179, & 2/25/04 $140 all totaling $866. The "Eco-Friendly Pest Control" is ineffective and a complete farce. None of the applications applied deterred or defeated any pest infestations. On 4/2024 we were contacted by EcoShield to begin applications for the 2nd year of service. It was our contention with the company that we no longer wanted to do business with them because their ineffective products didn't prevent the infestations of unwanted spiders, ants, etc. The representative then informed us that by canceling the contract there would be a $200 fee imposed and we were expected to pay that fee immediately. We instantly began contesting the fee and discovered the fee was reimbursement of the original discount GIVEN at the original contract! After prolonged discussions with company representatives, we managed to cancel the contract. That cancellation for confirmed on 5/18/2024 via email from a ************* Specialist. Nowhere in the cancellation was it indicated the $200 fee would be required. After cancellation, we have received 10 emails and 3 letters, all dating from 4/23 to 7/23 from EcoShield demanding the $200 be paid. More than once we responded verbally to the company indicating we were NOT going to pay a dishonest charge that was GIVEN as a discount. In a number of the emails and all of the letters, EcoShield indicated they were unable to speak with us about the charge - NOT TRUE! EvoShield's business ethics and practices are unethical and untrue. Payment of $866 for terrible unscrupulous service is quite enough! We want Eco exposed!

  Business Response

  Date: 08/05/2024

  Dear ****,
  
  Thank you for sharing your feedback. We strive to ensure all customers have a clear understanding of our service agreements.
  
  When you signed up, you received an initial service discount of $200 in exchange for agreeing to complete the annual plan. If you were unhappy with the results, please know that we offer a 100% service guarantee, which includes free in-between services to address any issues. We regret that we have no record of you requesting a free in-between touch-up.
  
  Due to the early termination of the agreement, the $200 annual commitment discount payback applies. If you have any further questions or concerns, please contact us at ************************************************ so we can assist you.
  
  Thank you for giving us the opportunity to address your concerns.
  
  Best regards,
  Customer Feedback Team

  Customer Answer

  Date: 08/06/2024

  from: ************************* <******************>
  to: *****************************************
  date: Aug 6, 2024, 1:40 PM
  subject: EcoShield Complaint #********
  
  ********************:
  
  In reference to the following response from EcoShield:
  
  Dear ****,
  
  Thank you for sharing your feedback. We strive to ensure all customers have a clear understanding of our service agreements.
  
  When you signed up, you received an initial service discount of $200 in exchange for agreeing to complete the annual plan. If you were unhappy with the results, please know that we offer a 100% service guarantee, which includes free in-between services to address any issues. We regret that we have no record of you requesting a free in-between touch-up.
  
  Due to the early termination of the agreement, the $200 annual commitment discount payback applies. If you have any further questions or concerns, please contact us at ************************************************ so we can assist you.
  
  Thank you for giving us the opportunity to address your concerns.
  
  Best regards,
  Customer Feedback Team
  
  **** and I submit the response (attached) submitted to the EcoShield collection agent:
  
   A.R.M. Solutions
  P.O. Box 2929
  *******************-2929
  ************
  
  It is our contention that the charges from EchoShield are unwarranted and we absolutely dispute the $200.00 claim as valid. EcoShield continuously refers to the "initial service discount of $200" as an agreement to complete the annual schedule that EchoShield insists is contractual beyond 1 year. We contend a discount that is applied to a contract for services is ******** to the pricing model of any business, it is an incentive and invitation to do business. Business practices, such as those of EcoShield, preclude a consumer from knowing the full extent of a desired relationship until services are rendered and determined to be unsatisfactory to the consumer. Contract cancellation is the natural course of ending a business relationship, which we chose to do prior to honoring our 1 year commitment. We, knowingly, did not commit to beyond 1 year as we were verbally induced by the promise the contract was for 1 year. Outr written contract was not physically received until after the EcoShield ineffective and insufficient services began. We reluctantly complied with the 1 year contract even though the EcoShield services proved to be substandard at best and false and predatory at worst. (please review our attached payee transaction sheet which fully supports our contention that we complied with the agreement and paid $866.00 in the 1 year period) We reference BBB to a vast block of BBB complaints about this company and its business practices, It's time victims of this company (EcoShield) receive their just due.The gauntlet has been laid and the fight must happen. Being an 80 year old disabled veteran doesn't allow unscrupulous predators to attempt to extort unearned dollars from trusting and unaware clients, IT IS TIME TO END THIS AND FIGHT IF WE MUST!!
  
  Thank you for your assistance
  
  **** and *****************************
  *********************************************************************-3200
  ************
  *******************.

  Business Response

  Date: 08/13/2024

  Dear **** and *******,

  While we found that our sign up procedures were properly followed, we have decided to waive the $200 balance as an act of goodwill. There are no other charges and the account is closed.

  Customer Answer

  Date: 08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** And *****************************

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached to receive services at my new home on the day we were moving in on 6-28-24. The salesperson was aggressive and used scare tactics. I initially agreed to have a service appointment that afternoon. Within 30 minutes I contacted the agent to reschedule so I could have time to review the contract (see texts). I was told sorry, the person already came and did their service while we were taking our Uhaul back to our other house (the agent knew we were leaving which was why we had agreed on a later time). I requested the service not happen but the agent said it was too late. I followed up during the week (within my cancellation window) and asked to change the terms or to cancel and was told that they had been updated and I just had to wait to see that. I have now learned they were never updated, instead the agent made a second account, which is why it never showed up. I called on 6-23-24 and requested a cancellation of the service. I believe I should not have to owe a cancellation fee as the initial service was not correctly done and not at a time when I was home to verify that anything was done, in addition to the sales agent misrepresenting the service agreement change when I discussed canceling. They made no effort to help me and took advantage of the moment of a new home owner during move in. Attempts to stop service and change service were misrepresented and thwarted. The person who said they came to my house at 3pm for service on 6/28 lied as the texts show that they claimed they showed up at 2pm when they knew I wasnt there, but the report they submitted claimed 3pm. I spent almost an hour on a call to try to cancel and got no help. I was told I would be charged $200 to cancel which is now on my account. It was only after that call I realized they did not disclose the issue was they made two accounts in my name without my permission. I am requesting the $200 fee be waived and would like confirmation that no service remains open in my name.

  Business Response

  Date: 08/14/2024

  This is a duplicate complaint, please advise. 

  
  22032558 *********************************** Meridian ID ********************
  22035104 *********************************** ********************** BBB

  Customer Answer

  Date: 08/14/2024

  Complaint: 22035104
  
  I am rejecting this response because:

  I do see a duplicate but that is not an answer to my concern which was not addressed; I originally submitted a complaint but got a message that the complaint could not be delivered and so I had refilled the information out with the updated address. This issue has not been resolved. I would like a response regarding my request.

  
  Regards,
  
  ***********************************

  Customer Answer

  Date: 08/14/2024

  The response was that there was a duplicate complaint; I submitted a complaint assigned ID ******** and received a message it was undeliverable and nothing could be done. I resubmitted the complaint with their updated address assigned ID ********, which appeared to succeed in having the request sent, but then apparently it worked for the other after my message, too. I would like case 22035104 to stay open for them to resolve, but am ok if BBB deletes the initial duplicate. Thank you for your help.

  Business Response

  Date: 08/23/2024

  Dear *******,

  Thank you for bringing your concerns to our attention. After carefully reviewing your account and the issues youve described, we have taken the necessary steps to resolve this matter. The $200 balance on your account has been waived, and your account is now closed.
  
  If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Ecoshield salesman rang our doorbell 2-3 times today. We have a "no soliciting" sign stuck to the middle of the door where no one can miss it. He said he wasn't selling anything and said, "You thought you had one over on me there, huh," when I pointed to the sign. His manner was not polite.

  Business Response

  Date: 06/26/2024

  Dear Gloria,

  Thank you for reaching out. We want to sincerely apologize for the unprofessional interaction from one of the contracted summer sales reps. Would you happen to have any details regarding their name, or the day, time, and neighborhood this took place in?

• Initial Complaint

  Date:05/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and frustration with the recent conduct of one of EcoShield's sales representatives.
  
  Today, May 14th 2024, I experienced a blatant disregard for my clearly posted No Soliciting sign. Despite the sign being prominently displayed at my front steps, their representative knocked on my door and attempted to solicit their services. This individual was seen looking directly at the sign before proceeding to tell me that he was doing work for my neighbor across the street and solicited me.
  
  This behavior is not only unethical but also shows a complete lack of respect for potential customers and their privacy. It is unacceptable for any business to ignore such clear boundaries, and it reflects very poorly on their company's integrity and professionalism.
  
  As a result of this experience, I will not be considering their services now or in the future. I have also taken the liberty of posting an online review to warn other potential customers of their company's unethical sales practices.

  Business Response

  Date: 05/22/2024

  Hi Bradley,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced due to the actions of our sales representative on May 14th, 2024. Your feedback is extremely valuable to us as we strive to maintain the highest standards of professionalism and respect for our potential customers' privacy and boundaries.

  We understand your decision not to consider our services in the future, but we hope that this isolated incident does not reflect our overall commitment to customer service and ethical business practices. We genuinely regret that your experience with us was negative, and we are committed to making necessary improvements.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a word document explaining my complaint. Please let me know if I need to provide any other information
  
  I noticed you have the business in Englewood, here is the correct address and phone number of the business I am filing a complaint against.
  Ecoshield Pest Solutions
  7275 S Revere Pkwy, #804
  Centennial, CO 80112
  Ph. 720-928-3941

  Business Response

  Date: 03/08/2024

  BBB,

  This consumer is a customer of the Denver North office in Frederick CO, please transfer the complaint.

  Business Response

  Date: 03/22/2024

  Dear Diana,
  
  I hope this message finds you well.
  
  Thank you for reaching out to us. We appreciate the opportunity to address any questions or concerns you might have. After conducting a comprehensive review of your account, we are pleased to confirm that all sign-up procedures were correctly followed.
  
  Enclosed, please find a copy of the Service Agreement that was thoroughly reviewed, signed, and subsequently emailed to you. For your convenience, we've also attached a copy of the 2-step verification text messages that confirm your understanding of the agreement, including details about the annual commitment discount and the conditions that apply should you decide to cancel the agreement prematurely.
  
  If you have any further questions or need additional clarification, please don't hesitate to contact us. We're here to ensure your experience with us is smooth and satisfactory.

  Customer Answer

  Date: 03/23/2024

  Complaint: 21397519
  
  
  
  I am rejecting this response because:

  I do not believe that I owe this money based on what I was told when Justin Madrigale came to my door to offer the service.  I told him I didn't want a contract, that I only needed the service once to get rid of the yellow jackets.  And he assured me I could cancel after the January, 2024 spraying.  They did 4 sprayings by February, 2024.  I explained in my previous letter that when I called in December, 2023 to cancel (I knew I had to have one more spraying.  I told them to cancel after the next spraying).  The gentleman I spoke with told me I had one more spraying, but when I called EcoShield again after the February spraying, I was told I still needed to have 2 more sprayings before I could cancel without a penalty.  That did not make me happy.  I have also been given 2 different reasons for the $150 fee.  One that it's an early termination of contract and the other that the $150 is due to a discount they gave me.

  When Justin came to my door and talked to me about the contract, he had the contract on a table, with small lettering and 3 or 4 pages.  It's hard to read, and there is an urgency for you to sign it.  He explained to me what the contract said and I believed him.  Also, I have talked to people from EcoShield several times and explained why I am not paying, and they will not offer me any other options.  I offered to pay them $80 to close this out due to my budget, and they said they could not do that.

   

  
  
  Regards,
  
  
  
  Diana Vasquez

  Business Response

  Date: 04/02/2024

  Dear Diana,
  
  We understand there might be some confusion, and we're here to provide clarity and assistance. The charge of $150 relates to the annual commitment discount payback, which applies due to the early termination of the agreement. This discount was initially offered to you as a benefit for agreeing to fulfill the terms of the agreement. With the agreement now being canceled ahead of schedule, the policy requires that this discount be returned.
  
  For your convenience, the Agreement was sent to your email, allowing you to review it in detail. You have the capability to zoom in and out for better clarity. We noted that during the 3-day review period, no questions or concerns were raised, and confirmation was received indicating your understanding of the terms.
  
  We appreciate that the $150 charge may not be easily accommodated within your budget at this moment. Please feel free to reach out to our team to discuss a possible payment plan that works for you. Should you have any additional questions or further concerns, do not hesitate to let us know. We're here to help in any way we can.
  
  

  Customer Answer

  Date: 04/02/2024

  Complaint: 21397519
  
  
  
  I am rejecting this response because:

  I feel like no one in EcoShield is listening to ME1.  EcoSchield keeps coming back with their own responses without mentioning or addressing why I feel I do not owe this money.  No one mentioned the "discount" to me until after they were trying to collect the $150, not when they came to my door to offer me the service.  Does EcoShield allow their employees to present the contract the way they want to make a sale?  The contract is kink of long, 3-4 pages, they present it to you in a tablet, which is too small to read.  Justin, the man who came to my door to offer the service, explained the contract to me because it was too long and the letters too small to see.  He never mentioned the discount, he said he was able to give me a good deal because he was doing my neighbors yards as well.  He also told me I could cancel after the January, 2024 spraying.  I called EcoShield in December, 2023 to tell them I wanted to cancel after the January spraying.  They told I had one more spraying, which I knew (January, 2024).  They came to spray in February, 2024 and after that spraying, I called EcoShield again to tell them I wanted to cancel, at which time they told me I had two more sprayings to do before I could cancel.  I called Justin Madrigale, the man who came to my door, but he never answered.  I don't feel the company is very trustworthy at this point.  Can you please address my concerns and not just come back telling me I owe $150.  Somethimes the staff at EcoShield tell me that I owe it because it's an early termination penalty and sometimes they tell me it's a discount.
  
  
  
  Regards,
  
  
  
  Diana Vasquez

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your "letter" claiming we have an outstanding debt to EcoShield Pest Solutions is simply fraudulent. Please cease this baseless harassment Immediately. Dealing with this company has
  already been a sufficient source of stress to age me well beyond my nearly 80 years of age. I'm not even sure what your claim of an outstanding debt of $139.00 is based upon.

  Enclosed with your form and this letter is a copy of an excerpt from a chain of text messages wherein "Ron" and I agree upon adjusted pricing for his company's services (just one small
  sample of a long struggle to communicate with this company via its standard strategy), and a requested review of EcoShield's first provided service in which I restated our billing struggle.
  Also enclosed are copies of 3 checks sent to, received by, and cashed by EcoShleld totaling more than you claim we owed EcoShield: $317.50 instead of the claimed $238.50. Please
  Immediately send us the $79 we over-paid.

   

  Customer Answer

  Date: 12/14/2023

  From: RANDALL DONAHOO <[email protected]>
  Sent: Tuesday, December 12, 2023 5:40 PM
  To: Vanessa P <[email protected]>
  Cc: Sandy Donahoo <[email protected]>
  Subject: Complaint 20961884
  
  Dear Vanessa P, Resolutions Consultant:
  
  Thank you for your letter of December 6.  You asked me to keep you posted should the complaint get resolved and it appears that may be the case.  Attached is a follow-up invoice reduction from A.R.M. Solutions Inc in which the company now claims I only owe $30.  
  
  Upon receipt of this adjusted invoice, I recalled that a local office personnel had extended me a discount in that amount upon learning of my dissatisfaction with our contract and the massive hassle I felt I'd been subjected to in getting it resolved in a mutually suitable way.  Unfortunately, I have no documentation of that discount, and perhaps the company's (EcoShield Pest Solution's) billing office never saw documentation on that either.  I chose not to debate the $30 and sent them a check.  I assume that will settle the matter.
  
  If I receive further communications from ARM, I will be back in touch.  Thank you for your support.
  
  Randall Donahoo
  303-601-1687