Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were aproached by David on a weekend soliciting work. At the time we were both sick. Not knowing better Harry agreed and signed for monthly service. We exercised the 3 day right to rescind through an email and a phone call. This company was mis-leading, the guy who came out had been with the company for 3 days and I had to instruct him where to spray. Tyler from the same company then came out and with follow ups from two other pest control companies I found out they had over stated what needed to be done. The cost quoted was over $2,000 for treatment of voles and this was in addition to their quarterly services. I declined this offer as well as notified them through email. I asked the charges of $189.00 be reversed with no correspondence. We were charged the $189.00 See charge on May 5, 2023

  Business Response

  Date: 05/31/2023

  Hi Jeanne and Harry,

  Thank you for bringing this to our attention. We apologize for any misunderstanding and inconvenience you experienced with our company. We've attached the Quarterly Subscription plan you signed up for the BBB's reference. We would be happy to close the account and waive the $200 due to your 3-day right notice, but we wouldn't be able to refund the initial visit as services were performed and completed. 

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me. We are not happy with this company and there method of doing business.  We are senior citizens and were pressured into signing and then pressured into having a partial part done on the same day.  I continued to get texts and emails until I mentioned this was now considered harassment.  We have no choice but to accept this resolution but we will make it known to as many as possible the poor business practices of this company.
  
  
  
  Regards,
  
  
  
  Harry And Jeanne Adams

• Initial Complaint

  Date:03/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2022, I electronically signed an agreement from a door to door salesman to have my home treated outdoors for pests for a fee of $159. I understood this contract to cover one year for this $159. I was not informed that this fee would be charged every 3 months for this service treatment of 4 times a year. I did not receive any paperwork at that time. I feel I was not informed correctly and, upon trying to cancel, was informed that I could not do that and they would charge my credit card a fee that amounted to the remainder due. I am in my 80's and feel I was taken advantage of by this company.

  Business Response

  Date: 03/24/2023

  Hi *****,

   

  The Service Agreement that was reviewed with you at signup shows the consumer they are signing up for a annual subscription service. We want to sincerely apologize if you feel taken advantage of, it is not our intent. We attached copies of both documents that were reviewed. We do not wish to cause any further frustration to you, so we went ahead and waived the $159 for canceling the agreement prematurely. There are no other charges and the account is closed. Please let us know if you have any other questions.

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My housemate and I were excited to use Eco Shield for pest control, especially because they were going to perform spot checks as needed in the finished basement.
  My housemate and I are shift workers. We work strange hours and need to be sleep at specific times etc.
  The first time they came around 3pm my housemate was gone from the house but she wanted them to spray her area (the basement). I was on my way to bed when they appeared.
  When I received the text for the next appointment that stated they'd show up around 3pm I called to reschedule the appointment. I need to be in bed by 3 because I work overnights. My housemate works at 4pm and leaves home by 2:30pm.
  Again they arrive at 3pm after I requested they arrive before 2. I call the office several times to make this request. We paid for each service they performed. My request is never honored because "other homes in our area are grouped together for service". I speak to a supervisor, Jester who assures me that he will take care of my scheduling personally to ensure that someone arrives during the appropriate hours AND that they finally spray the basement, which is part of the package we are paying for but has yet to be done. Now after requesting that the service be cancelled I get a bill for $130 which is to fulfil the rest of the contract term. A contract goes both ways. I agree to pay, but you must fulfill the appropriate services. We never got service as requested. 3 times we requested to have the basement sprayed and it never happened. Jester never took care of the scheduling conflict. Just recently I received a text saying they would yet again be arriving after 3pm. I am not obligated to pay this bill. We paid for the services previously rendered. And now we are done due to the lack of consideration we have been given concerning the appointments times. Attached is some of the communication between myself and the but the rest they have recording of .

  Business Response

  Date: 12/21/2022

  Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced with the scheduling of our pest control services and for any lack of communication on our part. It is our policy to accommodate the scheduling preferences of our customers to the best of our ability, and we apologize if this has not been the case in your situation.

  
  We take all customer feedback seriously and will use your comments to review and improve our scheduling processes and communication with customers. We will also investigate the specific concerns you have raised about the failure to spray the basement and work to address them as soon as possible.

  
  In regards to the billing for the remainder of the contract term, we understand your request to have it waived due to the perceived lack of satisfactory service. We will waive this fee as a gesture of goodwill and apologize for any difficulty this matter may have caused.
  

  Please do not hesitate to reach out to us if you have any further questions or concerns.

   

  Customer Answer

  Date: 12/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** *****