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Business Profile

Cable TVs

Starz Entertainment Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 145 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starz charged my checking account $49.09 for a semi annual fee for the next 6 months.I assumed it was fraudulent and cancelled my debit card and called them.I was given the run around by 3 different people. When I went into the account it popped up to subscribe for a year for $25.06. i told them i didn't want that either. I just wanted to entire program to be cancelled and receive my money back. I do not have access to their service, but they have my money. They were rude and not helpful. They tried to say they attempted a refund of $25.06 but the bank wouldn't let it go through. I explained I had cancelled my card because they took out the $49.09 which was unauthorized and that was the amount i needed refunded. They never took out $25.06 and it wasn't prorated because i literally called the next day after I saw the charge that wasn't authorized to begin with. I asked them to send me a paper check of the amount of $49.09 that I am owed. And they will not. This has been extremely stressful going back and forth. Why should I pay a company for services that I don't even have. Which I can show proof of all conversations and that I do not have starz available to watch. i want my money back.

    Business Response

    Date: 03/17/2025

    Starz Entertainment, LLC has reviewed the customer complaint. ********************** has attempted to provide the requested refund, however it appears that all transactions (including refunds) have been denied by the customer's bank as the customer has submitted a chargeback request. Starz has contacted the customer and informed them of this, and will handle the customer's request through the bank's chargeback process. We understand from the customer's bank it can take up to 60 days for the dispute process to be resolved.

    Business Response

    Date: 03/17/2025

    Starz Entertainment, LLC has reviewed the customer complaint. ********************** has attempted to provide the requested refund, however it appears that all transactions (including refunds) have been denied by the customer's bank as the customer has submitted a chargeback request. Starz has contacted the customer and informed them of this, and will handle the customer's request through the bank's chargeback process. We understand from the customer's bank it can take up to 60 days for the dispute process to be resolved.

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I logged in and canceled my account when the promotion was over. Instead of canceling the account they took money out of my account that was nit authorized. They are now refusing to refund money taken from my account.

    Business Response

    Date: 03/14/2025

    Starz Entertainment, LLC has reviewed the customer complaint, contacted customer and provided a resolution we believe to be satisfactory to the customer. 

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a unauthorized charge for starz entertainment on my bank statement for *****. I have called starz and told them of the unauthorized charges and they still try and take out *****. They are trying to do it again march 1st. I want a refund and I want them to stop.

    Business Response

    Date: 03/11/2025

    Starz Entertainment, LLC has reached out to the customer for additional information necessary to assist the customer with their request, but has received no response to date. Starz will continue to attempt to follow up with the customer. 

  • Initial Complaint

    Date:03/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* subscription practices. I thought I cancelled, and there was no reminder that the policy would auto-renew for more than twice the price that I signed up for.

    Business Response

    Date: 03/11/2025

    Starz Entertainment, LLC has reviewed the complaint. Our records reveal that account associated with the email included with this complaint ended in 2022. Starz has reached out to the customer for more information, including whether a different email was used, but has received no response to date. Starz will continue to attempt to follow up with the customer to resolve the issue. 

  • Initial Complaint

    Date:02/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starz is running a scam in an attempt to cage credit cards on file. I have made numerous attempts to get them to cancel the subscription and yet they run email addresses that bounce. They also want a YES response furthering deliberations instead of cancellation upon contact.

    Business Response

    Date: 02/12/2025

    Starz Entertainment, LLC has reviewed the complaint. Starz's customer service team required the customer to provide certain limited data to verify account ownership prior to performing the requested cancellation, as is industry standard to avoid third party misuse. The information requested was only the industry standard last four digits of the card associated with the account to verify ownership, or if they would prefer not to provide this information over the phone, the customer can alternatively ask to be sent an email to the email address on file for the account, which asks the customer to verify the cancellation request was coming from them rather than a malicious third party.  In this case, the customer elected the second option. They were sent an email asking to confirm cancellation, replied in the affirmative, and upon receiving this information, Starz promptly cancelled the customers account (which was past due). *********************** customer service team regularly communicates with customers through its email system and is unaware of any issues regarding email bounces, and indeed Starz received the customers cancellation confirmation via email in this case. 

  • Initial Complaint

    Date:01/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertised 12 months for 24$ , I paid in full with correct email address and no streaming service was ever provided. No emails ever returned and no phone number to call is available me that I can find. Looking for a refund.

    Business Response

    Date: 01/29/2025

    Starz Entertainment, LLC has reviewed the customer complaint. Records indicate that the Starz customer service team worked with the customer to resolve the issue and provide the requested refund on 1/15/2025, which we believe to be satisfactory to the customer. We considered this matter closed absent further correspondence.

  • Initial Complaint

    Date:01/16/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged for STARZ, but I don't have access to programming. The account **** says my subscription is through ****, but **** has no record of a subscription through them.

    Business Response

    Date: 01/23/2025

    Starz Entertainment, LLC has reviewed the customer complaint, contacted customer and provided a resolution we believe to be satisfactory to the customer.  We considered this matter closed absent further correspondence.

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed on the Starz app on November ******* for 3 months and when I went to get it on my tv it wouldn't load my subscription. It kept asking me to renew my subscription. I then entered info for a 7 day trial on my TV which they charged me up front for 7.98 as well as the three month of $24 I had already paid for. At 7 days I went to cancel the trial and they cancelled both subscriptions. I have tried calling and waiting on hold 1st *************************************** 2nd time I called I waited on hold and then finally asked for a call back (no one called me back) , the third time I wait on hold 23 minutes (no one answered). I have multiple emails in which every response was a different person and answer with no resolve. I wanted to speak in person to a live person but can't. I feel that they have stolen $$ from me and all I want is to watch my favorite show. Very disappointed in such a large company. And very unbusiness like that it can't be resolved and as I've read they won't refund any money or credit in order to watch the show for the time I paid for.

    Business Response

    Date: 01/24/2025

    Starz Entertainment, LLC has reviewed the customer complaint, contacted customer and provided a resolution we believe to be satisfactory to the customer.  

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/6/25 transaction from ******** ad for starz app for 24 dollars for 2 years. On bank statement it says STARZ Entertainment. Can't log in and they say that they can't find my subscription using both emails I provided. ********************* and ****************

    Business Response

    Date: 01/14/2025

    Starz Entertainment, LLC has reviewed the customer complaint, contacted customer, identified the customer's account, and provided a resolution we believe to be satisfactory to the customer. 

    Customer Answer

    Date: 01/21/2025



    Please drop the claim the service is now working 

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starz is offering a limited-time deal on its annual and monthly subscriptions. Right now, you can pay for 12 months of the streamer up front for just $23.99, which shakes out to just $2.99/month. Typically, one year would cost you $69.99, so this Starz streaming deal saves you a whopping 66%. If youre not willing to commit to 12 whole months of the streaming platform, you can instead opt for the monthly deal: Get three months for $2.99/month, saving 73% off the usual $10.99 price. We however recommend the 12-month deal to lock in those savings. This is the add I replied to and paid the money but when I added it to my ******* it said I needed to chat to activate it, so I did. I was informed I paid for phone streaming only and it's ***** for my TV. I asked for a refund ( 5 minutes passed) and was told no. This is not truth in advertising to me and taking advantage of a senior who obviously didn't know tv streaming isn't the same as a streaming subscription. It's crooked is what it is and I don't like crooked

    Business Response

    Date: 01/03/2025

    Starz Entertainment, LLC has reviewed the individual's description of their issue. It sounds like the individual subscribed through a third party service (e.g. Hulu, ******** etc.) and added Starz an "add on" channel to that third party subscription rather than subscribed through Starz's own direct-to-consumer service. To date, Starz has been unable to locate an account under the individual's information.  To confirm, Starz's customer service team has reached out to individual for information regarding where they subscribed to the Starz channel. To clarify, add-on channels are administered by those third parties, so customer subscription information, customer service support, cancellation, and the billing process are entirely handled by that third party service.  Starz does not even have access to customer name, account, subscription, or billing information for individuals who subscribe to the Starz add-on channel though such services.   

    Starz has reached out to the individual for more information so as to be able to direct them to the appropriate company to address their concerns, and will attempt to address their concerns as best it can. 

    Customer Answer

    Date: 01/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    It was resolved satisfactory and we now have the above account active 
    Sincerely,

    ***** *****

Starz Entertainment Group, LLC is NOT a BBB Accredited Business.

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