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Business Profile

Cable TVs

Starz Entertainment Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 145 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never signed up for *****. They charged my JC Pennys Mastercard in November 2024 and I didnt notice because I have it set up to auto pay. They charged it again Im May 2025. I contacted ** Pennys Mastercard and disputed the charge. They charged it amount taken each time was $45.99 each time.

  • Initial Complaint

    Date:06/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a starz streaming account that I pay for and use. Recently I tried to access my account and was met with an error message stating I was in a country that is not supported. I am located in the ************* and have not moved or changed internet providers. I am not using VPN nor do I have a proxy. I contacted my internet service provider to confirm these were not a part of the issue. I then contacted starz for assistance as this is the only application I am having this issue with. They basically told me that they were unable to help even though I am experiencing connection/login issues with them only. I then asked for a refund on my subscription since they are telling me I am not able to use the subscription service that I pay for. They responded that they do not give refunds and want me to allow them to keep the money they have charged for a subscription that cannot be used due to an error on their part.

    Business Response

    Date: 07/01/2025

    Starz's backend logs indicate that the ** address the customer is on is connected to a ***, and ********************** verified this with a third party as well. We do see the address is tied to a US account, so that is not the issue, but an active *** present on the customer's network will prevent access. We reached out to the customer to provide some steps to allow the customer to identify the source of the issue and reset the *** flag to allow them to try and access again. We have not heard back from the customer, but our systems indicate the customer has been able to access content since our communication. 

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint resolved after a follow up call to the company 

    Customer Answer

    Date: 05/28/2025

    Streaming was automatically renewed for 6 months Tried to cancel 2 days after receiving bill. Company would not prorate and hung up on me

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled the subscription for starz movie app on February 28th 2025. On april 27th 2025 starz billed my bank ***** for payment for the subscription that was cancelled as you will see in the copy of the email i attached to the claim. It shows the subscription was successful canceled ... And 2 months later they charge me to renew the subscription that was cancelled. I did not authorize this charge and they are refusing to refund me the full ***** the charged my bank account....

    Business Response

    Date: 05/14/2025

    Starz Entertainment, LLC has reviewed the customer complaint.  *********************** records show use of the account during the billing period. The new billing period started on February 27th, and multiple titles were watched following the start of this period, with the last watch history on March 19th. Therefore, per its policy, Starz provided a refund of $30.85 to the customer on April 28th, which reflects a pro-rated refund for the billing period in which there was no use of the account by the customer. 

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was erroneously charged $45 for an annual subscription which I never signed up for. I have not used this app and or watched any shows since the end of the trial period. I never signed up for an annual subscription at all. I am not interested in the service and would like a refund as soon as possible.

    Business Response

    Date: 05/06/2025

    Starz Entertainment, LLC has reviewed the customer complaint, confirmed that the requested refund was issued on May 5, and contacted customer to notify them of the refund. 

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was cancelled nearly 2 weeks ago and yet I was charged for a subscription fee. They had a ridiculous message stating that I would need to talk to someone in the "billing department" for a subscription that was cancelled in writing. Then they said that it might take up to 2 business days for someone from the billing department to get back to me. Ridiculous statement when I never should have been

    Business Response

    Date: 05/05/2025

    Starz Entertainment, LLC has reviewed the customer complaint, confirmed that the requested refund was issued on May 1, and contacted customer to notify them of the refund. 

    Customer Answer

    Date: 05/16/2025


    I am satisfied with the company's response.  I did receive a refund from Starz.

    Thank you and I apologize for not responding sooner - I was a little ill for over a week.

    Sincerely,


    **** *****

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starz is fraudulent in more than one way. On the Starz app it is impossible to find the information you committed to when you sign up for special rate 3 months, 6 months etc. So I emailed them on January 20th 2025 to find out how long my rate of $2.99 a month was to last. I was told in this email that I had renewed this rate for an additional 3 months(see screen shot). Yet they managed to charge me $10.99 on February 27th 2025. I contacted them and the thread of emails that followed never acknowledged this information and I kept saying they needed to refund me the difference for this month and honor what was told to me initially in the email. Calling them is a joke they never answer. I asked for call backs and one person left a voice mail with no sound? This company is deceitful and now out of principle I am pursuing and want others to know about these practices. I am probably going to call Californias attorney general as well. It maybe only $8 but I can see they continue to treat their customers badly. I am going to contact the producers of Outlander to discuss this situation also with them. Lucky for me I saw the increased charge on my ****** account before what should have been the third month in my renewal. I want to speak to someone in this business that will be held accountable for their actions. I am not sure if my image uploaded properly because this screen shot has all the necessary information.

    Business Response

    Date: 04/03/2025

    Starz deeply apologizes for our Care agent incorrectly identifying the promotion the customer received as a three-month promotion. As the customer noticed, this was a mistake and it was actually for one month only. Starz has refunded the monthly charge and passed on the customer's feedback about improved visibility of promotion lengths in the app design to the development teams, who are now working on implementing that feature. 

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the STARZ app, however the app is not working on any devices (phone, laptop or TV). I immediately canceled, however, I havent been provided a refund. I have tried to contact customer service for the past few days, however they never respond to the chat and there is no phone number listed on the site.

    Business Response

    Date: 03/31/2025

    Starz Entertainment, LLC has reviewed the customer complaint. ********************** records reflect that it provided the customer the requested refund on March 25, 2025.

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are being charged for a service we do not have. We have contacted Starz Entertainment in October 2024 concerning this. The want my card # to search for the account. We do not have an account. We have been charged $11.65 months before we caught it in October 24. Starz is continuing to charge our card.We want Starz to stop the charging the card and a possible refund. I have no evidence of signing up and Starz has not provided such. We have contacted the card company

    Business Response

    Date: 03/24/2025

    Starz Entertainment, LLC has reviewed the customer complaint.  On March 5 ********************** provided the customer a refund for the prior 6 months. We considered this matter closed absent further correspondence.

    Customer Answer

    Date: 04/07/2025



    We have not received the credit card statement at this time.  What Starz gave us as a resolution is acceptable.   To say Starz has not followed through is premature at this point.  I will contact you.
    Thank you.


  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a year subscription to Starz and now it has been 3 months and they are charging me again for 6 months. it is a complete scam of hundreds if not thousands of people

    Business Response

    Date: 03/17/2025

    Starz Entertainment, LLC has reviewed the customer's complaint and reached out to the customer. **********************'s records reflect that the customer signed up for a 6 month plan rather than an annual plan. Starz regrets any confusion on that front and as a gesture of goodwill has refunded the customer's most recent charge. 

Starz Entertainment Group, LLC is NOT a BBB Accredited Business.

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