Complaints

This profile includes complaints for Simpson Property Group, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Simpson Property Group, LP

  7601 E Technology Way Suite 600 Denver, CO 80237

• 

  Simpson Property Group, LP

  2749 Walnut St Denver, CO 80205-2915

• 

  Simpson Property Group, LP

  2120 Blake St Denver, CO 80205-2038

• 

  Zaninovich Village Active Adult 55+

  560 Adams Ave Orange Cove, CA 93646-2170

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  Simpson Property Group

  14643 Dallas Pkwy Ste 230 Dallas, TX 75254-8816

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are three issues that deserve resolution. 1) The new parking management system. 2) The garbage disposal practices at Gramercy in Buckhead. 3) The elevator inspections 1) The apartment complex has recently introduced a system that limits free guest parking to 48 hours per week per unit. The implementation of this system was horribly communicated. The front office claimed that an email had been sent out, but the email sent out contained no information regarding the guest parking rules. The website to register for parking also had a blank rules section. Finally, the front office claims it left paper fliers to communicate the change on people's door, but I have talked to multiple residence that also claim we didn't receive the fliers. So, residents are being held liable for a system that was not communicated. Every single visitor parked in visitor spots has received a boot in the past 2 days because of this system. The front office has provided no solutions and has communicated we are at fault for their actions.2) The sanitation practices at ***************** are lacking. Every week the garbage trash chute rooms fill up to the point where garbage bags are spilling out of the room. These bags are causing the complex to smell horrible. It is also causing flies to gather around the bags which is unsanitary. 3) Every elevator in the complex is beyond it's inspection expiration date. The parking deck elevator has no inspection sticker at all. I have filed maintenance orders to have them inspected, but no action has been taken or communicated. This is dangerous for the community and demonstrates negligence or at least lack of care by the property group managing the apartments.

  Business Response

  Date: 11/03/2022

  Hi **** we appreciate you letting us know about your experience at our community. Your feedback will help us to improve as a business. We spoke with you recently about the guest parking system. Regarding the trash situation, this is a work in progress. Unfortunately, we have a golf cart that is out of order, which we are working on repairing to make the trash easier to collect. We contacted our inspector and they indicated that our inspection is not due until December 2022. The elevator permits are on file with ****** County, if youd like to look into this further. If you would like to discuss your concerns further, please dont hesitate to reach out to us at ************** or *****************************************************

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** and myself, ***********, moved into Unit **** on the date of Saturday, October 8th, 2022. We noticed there were a few dead bugs and bugs that were still alive on the floor as we were moving our stuff into the unit. After moving all of our stuff we noticed more dead bugs and more alive bugs back in the unit (after we cleaned off the previous bugs the previous day). This started to raise our suspicion, as we noticed bugs across the entire apartment unit, e.g. living room, bedroom, bathroom, kitchen, etc. We noticed new bugs kept coming out of the little crevices every 30 minutes, so we started to get real worried. We ended up sleeping there that night, as we had work to attend to the next day (Monday). After sleeping that night, the next morning, we noticed more and more bugs were still coming out of the crevices, and that is when we knew we had major issues at this unit. That is when I sent out an email to ******* and ***** and asked immediately for a new apartment, as this was unacceptable, and breaches the terms of the contract we signed, as this was not a livable unit. Overall throughout the first night we stayed there until the next day, we saw about ***** cockroaches in the units over the entire unit.During the course of this event, we have encountered an extreme unpleasant experience and a numerous time-consuming works we had to take care. Mental traumatic experience to see countless roaches.Therefore, we are requesting not just re-imbursement for the moving helpers who helped us move into our new unit on Saturday, 10/15/2022, but we also are requesting 3 months of rent credit to our new unit **** as well, for reimbursement based off the mental trauma, stress, time, and energy. Links to photos and video: https://www.dropbox.com/s/py7zf87 https://www.dropbox.com/s/5d3ffx3cmaoc9sd/IMG_1854.MOV?dl=0

  Business Response

  Date: 10/21/2022

  Thank you for reaching out to us through the BBB, Suju. We sincerely apologize for the issues that you had at your move-in are sad to hear of your dissatisfaction with our community. We strive to ensure everyone in our community has a place they love to call home, and as such, we believe we have fairly compensated you for this situation by promptly transferring you to a new apartment, offering reimbursement for your moving expenses and hotel stay.Please get in touch with us at ************************************************ or ************** if youd like to continue this conversation.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after moving in, someone jumped off the 17th floor & committed suicide. No one from mgmt informed us. All they said was there had been an accident & we couldnt leave the building. There was a shooting outside the Property & one of the bullets hit skyhouse, no one informed us. There was a shooting INSIDE the building on the 5th floor by a RESIDENT. After this incident I had enough & feared for my safety. People have been robbed in the garage, cars have been broken into, & car parts stolen. It got so bad that they emailed residents telling us to avoid walking alone? garage gate didnt work for the longest time & the security was useless. The hallways constantly smelled of weed, my neighbor was selling drugs & had people coming out of his apt at all hours. Theres tons of drug dealers living there. Mgmt acted like they didnt know but that was false. Even after I complained they did nothing about it. I had originally resigned my lease reluctantly due to personal reasons & not being able to move but after the shooting inside the building I felt extremely unsafe & uncomfortable living there. Also, someone accessed my apt without asking me or letting me know. I found out when items in my apartment had been Rummaged through & items misplaced. When I went to mgmt they had no idea what happened, later they tried saying it was ******************* was a leak which was a lie. When I decided to terminate my lease due to the last shooting ******* was rude & not willing to work with me. He would only let me out of my lease for a fee of $2600. Even after They leased out my apt BEFORE I even signed my termination documents. I should not have to pay any termination fee when someone died on the ****************************** were multiple shootings endangering their tenants. It is not a safe place to live. They also replied to my yelp review & in their response they included where I currently live. That is unacceptable & personal info they should not publicly share

  Business Response

  Date: 10/07/2022

  Thank you for taking the time to provide your feedback, *****. We are disappointed to hear your negative feedback.  As indicated in your lease agreement, Section 19, We do not warrant security of any kind.  We were more than agreeable to allow you to break your lease agreement in accordance with the terms of the contract which you chose to do.  We wish you the best at your new home.  If you have any further questions, please reach out to us at ****************************************************

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18179816
  
  I am rejecting this response because: Paragraph 7.3 special termination rights of the *** lease states death of a sole resident based on that single issue I have a right to terminate without paying a termination fee. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/19/2022

  In response to Ms. ******* non-acceptance, we do not agree with her interpretation of the lease provision,Section 7.3.  This paragraph states in full Special Termination Rights.  You may have the right under ***** law to terminate the Lease early in certain situations involving military deployment or transfer, family violence, certain sexual offenses, stalking or death of a sole resident. It is clear that death of a sole resident means when there is one leaseholder on an apartment lease and that person passes then the lease may terminate early because there would be no one else living in that apartment unit.  This lease provision does not include when anyone at the property passes away. Again, **************** chose to move to a neighboring property before her lease term ended and therefore is responsible under the lease agreement to pay any early lease termination fees.  Our position remains the same in that the amounts are still due and owing.