Reviews

This profile includes reviews for Simpson Property Group, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Simpson Property Group, LP

  7601 E Technology Way Suite 600 Denver, CO 80237

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  Simpson Property Group, LP

  1909 S Quebec Way Denver, CO 80231-3349

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  Simpson Property Group, LP

  3351 E 120th Ave Thornton, CO 80233-2357

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  Simpson Property Group, LP

  2555 17th St Denver, CO 80211-6455

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  Simpson Property Group, LP

  150 W 9th Ave Denver, CO 80204-4032

Review Details

• Review frome. c.

  Date: 10/22/2024

  1 star
  I'm current resident at ********* apartment in *********. Yesterday Monday 10/21/2024, when I entered elevator, the service supervisor ******** offered to give me access to my floor in the elevator. He asked me, "Which floor?" I politely declined and said I will scan my own key fob, he said, "I can access all the floors." This is a safety concern, because ******** offering elevator access to anyone defeats the purpose of the key fob as safety feature. The front desk / concierge vets people who are non-residents such as delivery driver, visitors etc., and give them access to only that floor, so ******** does not need to give them access. If ******** recognize me as resident, then he would know I have my own key fob, so he does not need to offer me elevator access. Also, ******** asked me "Which floor?" which means he did not know which floor I lived on, so someone could have lied and told ******** a different floor from the one they actually live on, that they should NOT have access to, and ******** would have given them access, which is wrong.I brought this concern to the attention of ******* *****, the community manager, ******* got defensive and said she does it, too. which is even more concerning. ******* says she will give access to people by asking their floors (which they can lie about), because it's faster for her to press all the floors on the elevator panel and saves time. But is it worth saving a few seconds to bypass the safety feature, when residents have their own key fob and non-residents are vetted by concierge / front desk? If ******* and ******** bypass it, then why even have the safety feature / SOP to begin with?PLEASE CALL OR EMAIL ME TO DISCUSS THIS ISSUE FURTHER, SINCE ******* INSISTED IT"S THE RIGHT THING TO DO AND WILL PROBABLY ENCOURAGE ******** TO CONTINUE TO DO IT.

  Simpson Property Group, LP

  Date: 10/29/2024

  Thank you for sharing your concerns with us. We understand and appreciate the importance of maintaining a secure and comfortable environment at ********. Our team,including both ******* and ********, aims to assist residents while also following security protocols. We value the key fob system as an important feature, and we'll use your feedback to revisit our procedures with the team to ensure our protocols meet the security standards our residents expect. If you have additional suggestions or would like to discuss this further, please dont hesitate to reach out to us directly at ************************************************************************************,or give us a call at **************. Were committed to making your experience here a positive one and welcome the opportunity to address any ongoing concerns. Thank you for being a part of our community and helping us improve.

  e. c.

  Date: 10/30/2024

  Thanks for the reply. ****THE KEY FOB THAT DOES NOT ALLOW ACCESS TO OTHER FLOORS IS A GREAT SAFETY FEATURE THAT SETS SKYHOUSE APART FROM OTHER APARTMENTS, what ******** did (bypassing the key fob) TAKES AWAY SKYHOUSE'S COMPETITIVE ADVANTAGE AND MAKES RESIDENTS FEEL LESS SAFE, KNOWING ******** DID, AND WILL CONTINUE TO BYPASS THE SAFETY FEATURE***************It's not ********** job to give people unchecked access to the elevator, and no one asked him to (it was unsolicited offer from ********). If it's ok to bypass the key fob, then why have it at all??

• Review fromTravis F

  Date: 10/17/2024

  1 star
  Do not rent properties from this company if you want to get your deposit back in a timely manner. I was a perfect tenant (Lofts at the *****************) who paid rent on time each month, had my apartment professionally cleaned upon move out, and returned my keys prior to the last day of my lease. I was notified I would receive my deposit within two weeks of my move out date, which was 9/6/24. It is now 10/17/24 and I am still waiting on my deposit. The property I rented from told me they'd get in touch with the corporate office to get my deposit express shipped to me. That was two weeks ago and I'm still waiting. After finally finding an email address to this office and asking them for an update, they notified me that they just sent my deposit out on 10/15 and are unable to provide me with a tracking number, and that I'd have to wait an additional 1-2 weeks, meaning I won't be getting my deposit back until the end of October. At this point I don't expect to receive it at all as this all has felt very shady. Why would you not express ship my deposit to me when it is over 4 weeks late?! Super unprofessional. No one likes to wait on receiving money they're owed. If I didn't pay my rent on time I would've been evicted, but when it comes to paying me back my deposit that I'm owed? Guess I'll have to wait for the Easter Bunny to come deliver it to me by hand after the sky turns green and fish grow legs. Sooo ridiculous.

• Review fromAustin S

  Date: 02/16/2024

  1 star
  The only thing 'exquisite' about Sanctuary at Tallyns Reach is the price. Office staff is rude, condescending, unprofessional and mostly just immature and naive. The maintenance team is pure garbage. The property is littered with animal f**** and trash. But don't smoke on it! They don't care how filthy, ratty, and quite frankly ghetto the place is....as long as there's no smoke in the apartments. The tenants are rude, and seem to think they're *********** do anything they want. Animal abuse is everywhere. Office's take on that, "Call the cops." Seriously? People rev their engines at all hours of the night and drive 60MPH inside the complex. Wouldn't you love to pay an HOA fee even though you don't own anything? You will if you rent here. The 1.67 out of 5 looks inflated. I wouldn't rent an umbrella from these fools.

  Simpson Property Group, LP

  Date: 02/22/2024

  We are sorry to hear about your negative experience at The Sanctuary at ******** Reach Apartments. We strive to create a welcoming community for all residents. We take feedback seriously and will address any concerns to improve our services. If you would like to discuss your experience further, please feel free to contact us at **************.

• Review fromCynthia S

  Date: 12/15/2023

  5 stars
  *********************** help me thank her so much because I'm deaf I couldn't figure the website out she helped me I think we got it all taken care of thank her so much Merry Christmas

  Simpson Property Group, LP

  Date: 12/19/2023

  Hi there - thank you so much for this 5 star review! We're so happy to hear that our team members were able to assist you. Wishing you very happy holidays; don't hesitate to reach out if we can assist you in the future!

• Review fromBalamurugan P.

  Date: 01/03/2023

  1 star
  Happy holidays to everyone. I am currently a tenant in one of the Simpson properties and unfortunately due to sprinkler leak, had to evacuate my apartment right before Christmas. There has been little to no communication on when it will be fixed so I can start using the property. No estimated time of completion. This happened on 24th of December 2022 and still hasnt been fixed. Can someone from the upper management please help me out? There are several families(at least 10) that are affected by this and communication about the next steps has been poor. I never received even a single personalized email or phone call updating me about what is going on and what will be done. There have been some late evening emails from the management addressing all the affected tenants about the situation but that was after several trips to the leasing office. Whatever emails we received from the leasing office simply describe the current state of repairs with no estimated date of completion and no written direction on any kind of compensation for forcing several families to stay in hotels for several days. I would appreciate if someone from upper manage the can take meaningful action on this. All affected families spent Christmas and new years hoping and guessing when this will be fixed and continuously extending our stay in hotels nearby. I hope someone takes this seriously. Right now the direction from the management of the property is that they dont know when this will be fixed.

  Simpson Property Group, LP

  Date: 01/06/2023

  Happy New Year. We understand the frustration of this incident occurring over the holiday season. This is not the service we want to provide our residents, and we are truly sorry to hear this has been your experience. As communicated before the New Year, the sprinkler repair was above our maintenance teams scope and we had to contact a third party contractor to come out for the repairs. The original leak started in the fire line which caused the fire department to cut all of our utilities, leading to an extremely difficult situation. As of yesterday, the repairs have been completed and water was restored to all affected homes. Please contact our office directly at ********************************************************* or ************** if youd like to continue this conversation.

• Review fromNittaya S

  Date: 11/22/2022

  1 star
  I cannot express enough how inconvenient it is to reside here. I current reside in Boulder Creek Apts in *********. Our washing machine has been out for the 3rd or 4th time. Two times already with the replacement machine. With this current one we have right now was brought to us from another unit to replace the one that was originally in our unit when we first moved in. Which is inconvenient because this one is an older model from our original one. The property manager, stated for us to use another vacant washer while they fix our current one. Ive never heard of that before. By how much we pay monthly for rent, this is ridiculous to where we cant even have basic essentials in our own home from the get-go. Garbage disposal is always down like every other month. Washing machine. ***** wasnt working for a while, luckily they fixed it. Its just always something. When we first moved in the closet rack broke down. Its been such an inconvenience since we moved it, and its only been about a year. I have children in my care and this just horrible. Thank you.

  Simpson Property Group, LP

  Date: 11/22/2022

  Hi *******. Your feedback is greatly appreciated, and we take your concerns seriously to improve as a business so that you do not continue to have these problems. We value your feedback and want to ensure our residents feel taken care of here at ******* Creek. Please contact our office at ********************************************** or **************, or kindly stop by during our business hours so that we can address these concerns with you directly.