Customer ReviewsforSimpson Property Group, LP

The only thing 'exquisite' about Sanctuary at Tallyns Reach is the price. Office staff is rude, condescending, unprofessional and mostly just immature and naive. The maintenance team is pure garbage. The property is littered with animal f**** and trash. But don't smoke on it! They don't care how filthy, ratty, and quite frankly ghetto the place is....as long as there's no smoke in the apartments. The tenants are rude, and seem to think they're *********** do anything they want. Animal abuse is everywhere. Office's take on that, "Call the cops." Seriously? People rev their engines at all hours of the night and drive 60MPH inside the complex. Wouldn't you love to pay an HOA fee even though you don't own anything? You will if you rent here. The 1.67 out of 5 looks inflated. I wouldn't rent an umbrella from these fools.

We are sorry to hear about your negative experience at The Sanctuary at ******** Reach Apartments. We strive to create a welcoming community for all residents. We take feedback seriously and will address any concerns to improve our services. If you would like to discuss your experience further, please feel free to contact us at **************.

*********************** help me thank her so much because I'm deaf I couldn't figure the website out she helped me I think we got it all taken care of thank her so much Merry Christmas

Hi there - thank you so much for this 5 star review! We're so happy to hear that our team members were able to assist you. Wishing you very happy holidays; don't hesitate to reach out if we can assist you in the future!

Happy holidays to everyone. I am currently a tenant in one of the Simpson properties and unfortunately due to sprinkler leak, had to evacuate my apartment right before Christmas. There has been little to no communication on when it will be fixed so I can start using the property. No estimated time of completion. This happened on 24th of December 2022 and still hasnt been fixed. Can someone from the upper management please help me out? There are several families(at least 10) that are affected by this and communication about the next steps has been poor. I never received even a single personalized email or phone call updating me about what is going on and what will be done. There have been some late evening emails from the management addressing all the affected tenants about the situation but that was after several trips to the leasing office. Whatever emails we received from the leasing office simply describe the current state of repairs with no estimated date of completion and no written direction on any kind of compensation for forcing several families to stay in hotels for several days. I would appreciate if someone from upper manage the can take meaningful action on this. All affected families spent Christmas and new years hoping and guessing when this will be fixed and continuously extending our stay in hotels nearby. I hope someone takes this seriously. Right now the direction from the management of the property is that they dont know when this will be fixed.

Happy New Year. We understand the frustration of this incident occurring over the holiday season. This is not the service we want to provide our residents, and we are truly sorry to hear this has been your experience. As communicated before the New Year, the sprinkler repair was above our maintenance teams scope and we had to contact a third party contractor to come out for the repairs. The original leak started in the fire line which caused the fire department to cut all of our utilities, leading to an extremely difficult situation. As of yesterday, the repairs have been completed and water was restored to all affected homes. Please contact our office directly at ********************************************************* or ************** if youd like to continue this conversation.

I cannot express enough how inconvenient it is to reside here. I current reside in Boulder Creek Apts in *********. Our washing machine has been out for the 3rd or 4th time. Two times already with the replacement machine. With this current one we have right now was brought to us from another unit to replace the one that was originally in our unit when we first moved in. Which is inconvenient because this one is an older model from our original one. The property manager, stated for us to use another vacant washer while they fix our current one. Ive never heard of that before. By how much we pay monthly for rent, this is ridiculous to where we cant even have basic essentials in our own home from the get-go. Garbage disposal is always down like every other month. Washing machine. ***** wasnt working for a while, luckily they fixed it. Its just always something. When we first moved in the closet rack broke down. Its been such an inconvenience since we moved it, and its only been about a year. I have children in my care and this just horrible. Thank you.

Hi *******. Your feedback is greatly appreciated, and we take your concerns seriously to improve as a business so that you do not continue to have these problems. We value your feedback and want to ensure our residents feel taken care of here at ******* Creek. Please contact our office at ********************************************** or **************, or kindly stop by during our business hours so that we can address these concerns with you directly.

Worst property management company ever!!! They intentionally make it hard to get in contact with them. My current unit in *******, ** at ****************** and apartments has more problems than a little bit. There is constantly something broken in this building where most residents pay more than ****+ monthly. Elevators, gates, doors, and more are constantly not working. Before I moved in, no one reached out to me and my a/c also went out the day I moved in. The building was also running a special and would not give it to. Poor management!

Hi ***** thank you for taking the time to leave your feedback. We are sorry to hear of your frustrations and apologize that you havent been able to get in touch with us. We apologize for the downtime with our elevators and your air conditioning. Not to make excuses, but unfortunately these are industry-wide side effects of the brutal heat we have experienced of late. Our maintenance team did address these problems immediately and we were sure to be proactive in communication with our residents during this time. We want our residents to feel supported and taken care of at our community, so please get in contact with our leasing office, if youd like to discuss further. If you would like to reach out to us via email, please do so at ****************************************** or give us a call at **************. We would appreciate the opportunity to make this right.

This review is for your property Strata in ******. I honestly have loved living at this place the last 5 years. I will tell you since the new management has come in we believe you NOW have to be the right shade of color to live here. Ive lived here for 5 years happily with my fianc and out of the 300+ units in this building (95% being white) we are the only ones they have denied the option to renew or move into a new unit without reason even though we have no lease violations, no missed payments on rent, NOTHING. When asked why the manager said its a management decision and its in our best interest and your best interest to not to renew your lease. I just had a child, so Im not sure how me having to frantically search for a new home for her in the next two months is in my best interest. We were advised by a friend who works in property management to file a fair housing claim and hire a attorney to take them to court so we are currently doing that. We have bumped heads with the new management within the last year over a few safety concerns (car break ins, armed robberies, homeless with shopping carts walking thru the halls collecting our packages etc). Its gotten so bad that a few residents take shifts patrolling the property themselves at night armed because management says a security guard is out of the budget. When nothing had been done over the concerns we brought to the office we contacted corporate but those calls got sent back down to strata management which made them angry and now they seem to be retaliating against us. I have spoke with my friends/neighbors (white) who have all lived here 5+ years or more and all of them had received their October renewal letters. They even have a current leasing agent in the office with a domestic violence charge for beating up her roommate at strata a few years ago but I cant live here anymore? Strange. We got offered a NDA to break our lease early because they didnt want to hear our concerns any longer.

Thank you for taking the time to provide your feedback. Strata has been owned and managed by the same company since 2014 so we are unsure of your allegations about management. Since you claim you are represented by an attorney, we have chosen to withhold any comments to your allegations. If you are not represented by an attorney, we would be happy to discuss the allegations with you in person.

Another copy and paste response. Pretty much all you guys are good at is withholding comments. Sorry let me clarify since the front office personnel has changed its been disastrous and all of these things have happened. Hardly allegations when we have a 100+ resident group chat all sharing video/photos proof with each other all making the same complaints to the office weekly. You must not read your ****** reviews. Youre happy to discuss my allegations? How so we went down to discuss them as soon as you sent us the non renewal and ****** had absolutely nothing to say in fact said its just Managements decision. When asked if we could speak to someone above her she said Im not sure ******** is kind of busy this isnt the only property she manages. Like I said in my review management will copy and paste some bs response to save face in the public eye in reality they dont care about the residents.

Pretty much all you guys are good at is withholding comments. Sorry let me clarify since the front office personnel has changed its been disastrous and all of these things have happened. Hardly allegations when we have a 100+ resident group chat all sharing video/photos proof with each other all making the same complaints to the office weekly. You must not read your ****** reviews. Youre happy to discuss my allegations? How so we went down to discuss them as soon as you sent us the non renewal and ****** had absolutely nothing to say in fact said its just Managements decision. When asked if we could speak to someone above her she said Im not sure ******** is kind of busy this isnt the only property she manages. Like I said in my review management will copy and paste some bs response to save face in the public eye in reality they dont care about the residents.

Charge a 10% late fee and immediately after charging it, send a late rent reminder? If you have good intentions why not send the reminder before you charge the 200 dollar late fee for one day. This is opportunistic.

Hi Isik thank you for taking the time to leave your feedback. We are sorry to hear of your frustrations and apologize for any confusion around your late fee notice. As your autopay was expired and weve already waived two late fees this year, the 10% late fee does apply to your August rent payment. We did contact you again this morning as your payment was denied for your routing number being incorrect. If you would like to reach out to us via email to discuss the late fee further, please do so at *************************************************** or give us a call at **************.

This is a complaint for ************** apartments. These people are wanting to charge me for dry wall repair stating that it was bathroom cleaning. The invoice they sent me for $75 states "minor dry wall repair through-out as needed". When I said I did not hang a single thing on their walls and would not be paying for regular wear and tear of > 2 years, they changed and stated oh, in fact that was for bathroom cleaning, quoting here: "I reached out to vendor, and they stated Drywall on their invoice, but it was actually the bathroom wall. They dont have a specific line-item description for bathtub cleaning and repairs, so it was for that." I am sorry I don't buy the excuse that "they do not have a specific line description for bathtub cleaning" so they could not write bath room cleaning when are able to extensively spell out "minor dry wall repair through-out as needed". Moreover, I am already charged $150 for 1 BR apartment cleaning. They claim it was for kitchen only. No! You told me 1 BR apartment cleaning is $150 and I am happy to pay that. I am not, however, happy to pay dry wall repair for cracks and whatnot when I have not put in a single nail on your walls. This is very opportunistic of you just like your charging $185 fee for 1 day late rent a minute before sending an email stating that my auto-pay somehow dropped. Your professionalism and honesty has been in question by many since you told every tenant that they were the only ones experiencing mice issue when in fact many apartments were swarming with mice or since you were hiding that my neighbor was carjacked at gunpoint in your gated garage or people's cars were getting broken into (mine 3 times) because you were cheap enough to not install a single camera in any level of the 5 level "gated" garage in your "luxury" apartment complex . See ****** reviews. There is so much to say, but I'll cut it here. I want the $75 "minor drywall repair" removed from my bill.

This is a complaint for ************** apartments. These people are wanting to charge me for dry wall repair stating that it was bathroom cleaning. The invoice they sent me for $75 states "minor dry wall repair through-out as needed". When I said I did not hang a single thing on their walls and would not be paying for regular wear and tear of > 2 years, they changed and stated oh, in fact that was for bathroom cleaning. Quoting here: "I reached out to vendor, and they stated ******* on their invoice, but it was actually the bathroom wall. They dont have a specific line-item description for bathtub cleaning and repairs, so it was for that." I am sorry I don't buy that. I wanted to extend my stay for a day and pay for it, they refused. They said as long as I do not leave trash in the apartment, I would not have to worry about cleaning they would charge me a $150 cleaning fee I said OK. They charged me this fee and I paid it. Now they are trying to charge this "dry wall" fee stating dry wall is a typo and it is actually bathroom cleaning, the other "1BR apt cleaning fee" of $150 I paid was for the kitchen only. All correspondence on emails. Clearly a lie. I asked for a corrected invoice, they were unable to provide me one. Again, I am not paying $75 for dry-wall repairs unless I am provided a correct invoice. It is a very small amount, but I will fight this to the end as I am tired of dishonesty of this office.Moreover, they are opportunistic people to charge $185 fee for 1 day late rent a minute before sending an email stating that my auto-pay somehow got dropped. The professionalism and honesty of this office have been in question by many since they told every tenant that they were the only ones experiencing mice issue when in fact many apartments were swarming with mice, since they hid that my neighbor was carjacked at gunpoint in their gated garage, since people's cars were getting broken into (mine 3 times) because they were too cheap to install a single camera in any level of the 5 level "gated" garage in their "luxury" apartment complex . See ****** reviews for all these. There is so much to say, but I'll cut it here. I want the $75 "minor drywall repair" removed from my bill or a proper invoice sent to me. I am not going to pay for dry-wall repair and buy the excuse that it was actually cleaning the bathroom but they had no way of replacing ""minor dry wall repair through-out as needed" with what it actually needed to be written. Since when dry wall repair companies do bathroom cleaning? What company is this so I can contact and get a proper invoice since they are unable to do so.

I lived at *************** for almost 2 years- worst treatment of my life. HORRIBLE TREATMENT, terrible build quality and we are charged with Ridiculous bills at every corner. The floors are paper thin, you can hear your neighbors fighting, half the amenities are broken and never fixed for months, the pool will give you a horrible skin condition and the hot tub never works, and yet they will find the most random excuses to charge you at move out for things you didnt do.This is the WORST experience I have EVER had dealing with any business in my WHOLE LIFE. The leasing office treats their residents like common criminals and overcharges them all the while. I have lived here for almost two years and am so glad I got out, yet they billed me over $3k in random charges that I had to argue with them for 1 hour to get dismissed because they were baseless. Then they come back weeks later charging me another $800. Ive not talked to a single resident here who thought this place was worth the money, or treated their people well.Unethical, borderline illegal treatment and practices going on here.I implore you- DO NOT GO ANYWHERE NEAR THIS PLACE.Not to mention- service requests can take ages so nothing gets fixed when its broken even in your apartment and tires are slashed and vehicles broken into on a regular place. Our unit itself had a sewage/ mold issue as well multiple health code violations here and yet no care is taken. If you do one thing they dont like, its immediate legal, eviction threats, sky high finesTheres never enough parking space either.I say this again- no one likes living here. AVOID AVOID AVOID!

We are very sorry to hear your expectations were not met when you were living at our community, ******** Regarding your move-out experience, we did work with you to adjust your move-out date, based on your lease agreement which requires a 60-day notice. As a result of that discussion, weve allowed you to move out without additional days added at a month-to-month lease rate. Upon move-out, your apartment was left in poor condition and we had to replace the carpet due to excess soil which is why you had move-out charges. The mention of mold and sewage issues is new information to us as we do not have any record of you bringing that to our attention. If youd like to discuss these concerns further, please dont hesitate to reach out to us at ************.

This, again, is hardly true. The apartment was slightly dirty- and a rent-able carpet cleaner would've sufficed, but instead you extorted us out of another $700 to instead replace every carpet in the apartment despite only some having minor dirt... the move-out date shouldn't have had to be adjusted in the first place, and wouldn't have- had there been honesty and common sense on the part of management... I suppose that's too much to expect. I have no desire to speak to someone who threatens their tenants with lawyers on a regular basis and does nothing to help their tenants, and never listens to them. these mentions were made clear at the start... and ignored, like every other complaint that costs even a dollar to fix.

Hi, I want everyone who reads this including the Simpson Housing Corporate to be aware that to-date there still hasn't been a resolution to the sewage back-up incident that occurred in my ********************** apartment last June, 2021. The claim & supporting docs along with pics were provided to their the 3rd party insurance adjuster last August/Sept. The moisture test results showed there was moisture, ************* present underneath the flooring. I also submitted Dr. ****** RX receipts & reported sick time away from my business because of the bacterial infections that I contracted immediately after the incident. Initially ************************** management team originally said they would be responsible for the move of my contents for flooring replacement. However, two months later I received an email from Zee *******, the new manager that they were only responsible for the flooring replacement and that my ****************** policy would cover the move-out of the contents. However, nothing was addressed or stated about my health and safety concerns re: the toxic living conditions which is legally considered a 'premises violation'.So after several months with no response from their insurance adjuster, I decided to file a complaint with the **** of ****** CA and am seeking legal assistance to get this resolved.

We appreciate you providing your feedback, ****. We are sad to hear of your dissatisfaction with your experience while at our community. As you mentioned, this claim is being handled through insurance. Due to the circumstances, we did offer to allow you to transfer to a different home, which you declined. Additionally, we attempted on several occasions to have our vendor completely redo your flooring, however you chose not to provide us access to do so. We strive to ensure everyone in our community has a place they love to call home, so please reach out to our office directly at ****************************************** should you like to discuss this further.

The business statement is false! I never declined a move or transfer!************************** management team was well aware that the floors were never properly mitigated after the sewage back-up. They only offered to have my ********** moved out for the floor replacement. Nothing about all the other contents and where they were to be relocated. Simpson Housing, the corporate office never contacted me directly with an apology about this incident nor any plan of action to resolve it. ********** the ************ for Simpson Housing has all the supporting evidence, pics etc to prove all my statements. In fact, a letter from the Claim Specialist dated Sept 21, 2021 states 'they were looking forward to an amicable resolution'. However, to-date they have not responded with an offer. Which clearly shows 'willful negligence' on their part. Additionally, everyone with ********************** management knew that I had 3 major surgeries after this incident occurred along with contracting bacterial infections. And because of that I was not physically able to pack and move-out. This had been communicated all along with them. So as a result the move-out process was postponed until I was fully recovered. State Farm also just recently informed me that all the costs associated with my medical expenses, pack and move-out should be covered thru Simpson Housing's ************ rather than thru my ****************** policy. So back to square one!Lastly, I have new moisture test results that show ************* has been present underneath my floors since this incident. So, this has reached a new level of concern for my health and well-being. Stay tuned for more updates!

I am writing regarding return of our pet deposit which was due following our move out on November 28, 2021. It has been over 90 days and we havent received it yet.We have been in contact with the *********** team upwards of 10 times regarding this. Following an issue with the forwarding address on file, we were assured, by **************** that a check had been cut by Avenue5 a month ago. We followed up 2 weeks ago and were informed that the check had been priority mailed to the correct address. Upon further follow-up on Monday 28th February, the check continues to be in the mail. Another week has gone by (now the check has been in the mail for 3 weeks)! *************** are unable to provide further updates.Avenue5, please confirm when we should expect to receive this. Is there really a check in the mail?

We are sorry to hear about the issues you have experienced with your pet deposit, and will be happy to follow up with the team so that they may get back to you regarding its status. Thank you.