Complaints

This profile includes complaints for Simpson Property Group, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Simpson Property Group, LP

  7601 E Technology Way Suite 600 Denver, CO 80237

• 

  Simpson Property Group, LP

  2749 Walnut St Denver, CO 80205-2915

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  Simpson Property Group, LP

  2120 Blake St Denver, CO 80205-2038

• 

  Zaninovich Village Active Adult 55+

  560 Adams Ave Orange Cove, CA 93646-2170

• 

  Simpson Property Group

  14643 Dallas Pkwy Ste 230 Dallas, TX 75254-8816

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at The Matisse Apartments (***********************************) and have experienced repeated disruptions to essential services and building systems without compensation or accountability from management.There have been multiple water shutoffs due to emergency plumbing repairs in the North building (including May 27, August 26, and September 5), each affecting hot and cold water for floors 46. These outages often occurred without proper advance notice, leaving residents unable to shower, cook, or maintain basic daily needs.The building has also had recurring fire alarm issues, leading to unnecessary evacuations and resident stress, as well as frequent elevator outages that have created safety concerns and accessibility challenges.Despite repeated concerns raised, management has shown no willingness to provide rent credits, compensation, or meaningful resolution. Staff have been dismissive and have not acknowledged the hardship these failures cause.Under Oregon law (ORS ****** and ORS ******), landlords are required to maintain habitability and provide essential services. Repeated failures to do so with no notice, compensation, or corrective plan violate these standards.I am requesting:Rent credit or financial compensation for repeated water shutoffs, fire alarm disruptions, and elevator outages.Written assurance that proper notice will be given for all future service interruptions.A clear and accountable plan to address ongoing maintenance and building system failures.I have copies of management notices and communications as supporting evidence.

  Business Response

  Date: 09/12/2025

  *****, thank you for taking the time to share your concerns. We understand that water service is an essential part of daily life,and we sincerely regret the inconvenience you experienced during the recent water shutoffs at The Matisse.
  
  The instances you mentioned were the result of emergency plumbing repairs that required us to shut off water service to ensure the safety and integrity of the buildings systems. Because these repairs were emergencies, we were unable to provide advance notice beyond what was possible at the time. Our team worked as quickly as possible to restore service and minimize the duration of each outage.

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23846990
  
  I am rejecting this response because:

  I am writing to formally reject your response to my BBB complaint regarding the recurring ************* in my unit. Since my initial complaint, this issue has occurred again, without any notice, and is now significantly affecting my quality of life. The ************* impacts my ability to stay clean and hydrated, which directly affects my ability to perform my work and daily responsibilities.
  
  
  Given the severity and ongoing nature of this problem, I am requesting a credit of one months rent to compensate for the disruption and hardship caused. I expect a prompt resolution to this matter.
  
  
  Thank you for your attention to this urgent issue.
  
  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/25/2025

  *****, I want to again apologize for the additional water shut off.  I completely understand how frustrating and inconvenient the water shut offs have been.
  
  While we typically do not offer rent credits for utility interruptions of this nature, we have extended a courtesy credit of $300 to your account in recognition of the inconvenience.This is a proration of your rent for the five days when the water was shut off for a period of 3-5 hours. Please dont hesitate to reach out if you have any further concerns.

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will accept this as a partial resolution. However, I must note that this amount should be higherat least $500as I originally requested a full months rent credit.
  Under Oregon law, specifically ORS ****** and ORS ******, a landlords failure to provide essential services such as watereven if initially claimed as an emergencyis considered negligence when it becomes repeated or preventable. These statutes make clear that tenants are entitled to recover damages for the diminished rental value of the unit, the cost of substitute services, or up to two months rent (or twice actual damages) for willful or unlawful interruption of essential services.
  Given the repeated shutoffs without proper notice, this situation goes beyond an isolated emergency and falls under negligence as defined by Oregon law. While I am willing to accept the $300 offered, my position remains that a minimum of $500 would be more appropriate and better aligned with the remedies allowed under statute.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving into ********************************* (*********), my roommates and I have faced repeated issues with management, maintenance, and professionalism.The application process was confusing and required every resident to have a guarantor, meaning all of our parents had to apply as well, leading to multiple unnecessary credit checks. Because of this confusion, one family member submitted the application in their name, and the system listed them as the main applicant. We then called to correct it. A staff member promised we would still get the apartment and gave us a date for resolution, but went on vacation without informing coworkers. When the date arrived, no one contacted us. When we followed up, management opposed earlier promises, pushed back our move date, and spoke to us in a dismissive tone. Only after repeated calls did they finally correct the application. Even after this, we were charged excessive and fees that go well beyond standard practice.On move-in day, managements disorganization delayed us nearly six hours. When we finally entered, the unit was dirty and unsafe despite being presented as move-in ready. Issues included unclean carpets, scratched windows, a broken washer, heavy lint behind the washer/dryer creating a fire hazard, a shower head detaching from the wall, and a cracked bathtub.More than a month later, many issues remain unresolved. The tub crack was only covered with silicone, creating a slip hazard. The washer, windows, and shower head are still broken. I have had to call repeatedly, and on three occasions maintenance never showed up despite appointments. At one point the office falsely claimed repairs were ******************* also conducted fire alarm testing that set off the building alarms every 45 minutes for 20 minutes at a time over four days. This was disruptive and a safety concern for residents, children, and pets. This ongoing pattern shows negligence and disregard for residents well-being. Info at request

  Business Response

  Date: 09/04/2025

  Mr. ******************* you for sharing your concerns about your move-in process. We sincerely apologize for the challenges you and your roommates have experienced and would like to provide clarification and updates.
  
  We understand the application process felt confusing and apologize for any stress it caused. From the beginning, we communicated that Mira ***** Apartments does not accept guarantors or co-signers. The initial application was submitted without adding all roommates, which required cancellation so that everyone could be included. Most applicants only had their credit checked once.
  
  We also apologize for the delays youve experienced with maintenance. Our team has been in the apartment to address work orders,including tightening the shower head and testing the washer, which was found to be functioning properly. At this time, we do not have a record of a work order for a cracked bathtub, but we encourage you to submit one if needed so we can resolve it. The window replacement is pending and you have been informed of this process. Additionally, our ******************* Manager emailed all residents in your home today to coordinate a time when maintenance can complete any outstanding items.
  
  We are committed to ensuring your apartment is safe and comfortable and regret the challenges youve encountered. Please continue to submit work orders for any unresolved issues so that we can promptly address them. Thank you for your patience as we work with you and your roommates to complete the necessary repairs.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23834380
  
  I am rejecting this response because: Information provided in the response is incorrect. First the washer is still not fixed and the inner bin makes a grinding sound against the outside of the washer itself (additionally does not clean clothes to a reasonable level). The primary bedroom shower head is detached from the wall and an incorrectly applied seal is causing water damage(water is being sprayed onto the opening in the drywall). Beyond that window updates were not given in a timely manner, and at almost a month and a half post knowledge of the issue this should have been resolved. Was it assumed any tenant that moved in would be satisfied with the lackluster condition of the windows or the apartment and thus wouldnt have submitted a request or complaint to fix anyways? This response doesnt seem properly researched as a simple entrance into the apartment would have revealed these very obvious issues in addition to the poorly applied seal on the bathtub crack. I am notifying Simpson Property Management and in effect ************************************* location, that if these issues are not resolved in the next two weeks I will move forward with legal action. I have already spoken with an attorney. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/16/2025

  Hi ******,
  Thank you for sharing these concerns with us and for taking the time to walk the apartment with ******* and **** this week. We appreciate the opportunity to review each of the items you mentioned so we can address them appropriately.
  
  Heres where things stand:
  - Windows: We identified that the ** film is breaking down due to age. This was a miss on our part, and we are in the process of scheduling this work.
  - Washer: While maintenance was unable to replicate the noise during two separate visits, we want to ensure you have a properly functioning appliance. We are moving forward with swapping out the washer for a new one.
  - Primary Bathroom Shower: We confirmed the issue was with the shower head in the primary bathroom (not the guest bathroom as initially reported). We are removing the affected drywall, drying out the area as a precaution, then repairing and retexturing the wall to prevent future issues.
  - Bathtub: We understand your concern regarding the materials used by the tub refinishing company. As part of our standard process for occupied units, we have requested the release documents from the vendor and will send those to you for review. Once you confirm, we will schedule the resurfacing and complete the small repair at the front of the tub.
  
  We are committed to completing these repairs promptly and will follow up with you and your roommates by email with confirmed dates for each item. Please dont hesitate to reach out directly to ******* if any new issues come up while we work through these repairs.

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9th, 2025, I asked ******** to cancel a vendor from coming in to shampoo my carpets and she said she would. When I came home, I found that they were in my unit without my consent/knowledge! This is the 2nd time during my residence at Madison Park that a vendor has been provided the keys to come into my unit! I value my privacy and I dont feel safe when people just come in and do whatever they want. I was told the 1st time that it would never happen again, but on May 9th, 2025, it did happen again! Also, ******** lectured me on Pitbulls and told me that they are not allowed here whatsoever! I will let you know that a resident stopped to speak to me with her dog! I asked her if she lived here and she said yes, I asked if her dog was a pitbull, she said yes. I asked if the office knew about it and she said yes. She also told me that the office has interacted with her pittbull on multiple occasions and that they knew she had a pitbull here! She mentioned that ******** absolutely adores her dog and that ****** has interacted with the dog as well. The resident also told me that there are multiple people that currently live here at Madison Park that have Pitbulls and one has a Rottweiler! I do not understand the discrimination against me having my own! ******** then went on to accuse me saying that I already had a dog here! Never once have I had a dog in my unit!!! I then explained to ******** that I had an *** letter from my doctor to have a dog and ******** said in a rude manner well we dont accept those letters!!! I dont understand why she thinks its OK to treat me as so! I did not appreciate her tone and I did not appreciate her rude email! ******** also denied me looking at a two bedroom so that I can transfer! ******** has discriminated against me in more ways than one! Due to how Ive been treated, Im forced to end my lease and move. Thank you,********** ******** Unit *****

  Business Response

  Date: 08/20/2025

  Ms. ********* thank you for reaching out to Madison Park via the BBB and sharing your concerns. We want to address the items you raised and provide clarity on our policies and processes.
  
  Entry to your apartment is only granted with prior work authorization. As you unfortunately had to cancel your carpet cleaning the same day it was scheduled for, there was a miscommunication with the vendor and they did proceed with cleaning your carpets. We apologize for any inconvenience this caused you.
  
  Our community pet policy does not allow pit bulls or pit bull mixes. This policy applies consistently to all residents and is not directed to you or your son personally.
  
  Our policy surrounding emotional support animals (ESAs)involves requiring residents to complete our verification form. This form allows us to work directly with your medical provider to confirm and process *** approval in compliance with fair housing laws.
  
  As far as your transfer request, ******** did indicate that she would have been happy to show you a two-bedroom apartment, she was just clarifying that you would need to be available to tour prior to 5pm due to our office hours.
  
  Based on our records, your decision to move out was voluntary and not the result of any discriminatory action by our team at Madison Park. For that reason, we are unable to approve reimbursement of moving expenses or refunding of deposits beyond what is permitted by the lease agreement. If youd like to continue this conversation, we encourage you to reach out to our onsite team directly. 

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23764001
  
  I am rejecting this response because:

  By your response, you have zero integrity and youre refusing accountability!! I have attempted to call your office multiple times and nobody is returning my phone call which is why I turned to the BBB for help!! I want you to understand that ******** acknowledged my email the morning of and firmly said SHE WAS GOING TO CANCEL *** VENDOR from coming over, so your excuse that there was not enough time, is invalid, unacceptable and in bad faith!!! If ******** was unable to cancel tge vendior, then thats what a phone is used for!! She could have CALLED ME and said she was unable to cancel!! AM I Right?!! Or do you have an excuse for her not calling me or communicating? I also attached the email for proof of her acknowledgment!! A good management company would take accountability, but apparently thats not who you are or what you practice!!
  You refuse to acknowledge that there are 5 other residents that live at Madison Park with Pitbullls!! You refuse to acknowledge that both ****** and ******** know about the pitbull from the resident that spoke to me, and that specific pitbull goes to visit them in the office!! This specific resident does not have an *** but YOU allow her to have her pitbull along with 4 other residents!! THATS DISCRIMINATION!!! You are disregarding everything that I have mentioned in my complaint in order to make it look good on Madison Park!! Thats gaslighting!! You refuse to take accountability and admit that you allowed a vendor to enter my unit without my consent twice!! The 1st time, 2 men came in while I was naked in a towel and you made big excuses for that incident and promised in good faith that it would never happen again!! What happened to that promise? All incidents are illegal in the state of ********!! You are also not acknowledging that ******** argued with me to see the 2 bedroom and yes, she did mention that I had to be there by 5 oclock, but she had a major attitude that I had even asked to see the two bedroom and that my son would join me!! ******** has a nasty attitude towards myself and my son, whom she never seen or met!! ******** took *** in ******* accusing me of having a dog in my unit and a noise complaint some time back where she sent me a nasty email!! She then ignored me when I called her to talk about it!! ******** is not only a coward but she is weak, condescending, hateful and disrespectful! Her behavior towards me is egregious!! Its disgusting that you or ****** support such an employee!! When I mentioned the *** letter, ******** specifically said that you do not accept those letters at all!! So by you telling me that you do accept those letters and ******** telling me that you do not, theres a problem!! So which is the truth? Who is the liar, you or ********?! Ill say this again so you can comprehend my complaint ~ You have discriminated against me for my dog and my *** letter from my MD!! You have entered my unit two times without my consent, regardless of your excuse that there was not enough time to cancel!! When your employee acknowledges an email and says OK, Im going to cancel it then dont make hideous excuses saying there was not enough time to cancel the vendor!! You are in the wrong and you need to stop making excuses and take accountability!! Yes, I am Moving because you invaded my privacy, my peaceful environment, my security and you discriminated against me whether you admit it or not!! I have also contacted ****** multiple times and have never received a phone call back from her! I have also reached out and asked ******** why she allowed the vendors in my unit after I told her to cancel and she also ignores me! So dont tell me to reach out and beg for you to call me!! I will be filing my complaint through HUD as well! 

  YOU BREACHED YOUR CONTRACT TWICE BY ENTERING WITHOUT CONSENT AND DISCRIMINATING AGAINST ME AND THAT IS WHY I AM MOVING!!

  I need my deposit of $400 and my garage deposit of $50 reimbursed regardless!! Had you not breached your contract then I would not be moving!! 
  

  This is a black-and-white situation, so quit gaslighting me and take some accountability!!!  
  
  Sincerely,
  
  ********** ********

  Business Response

  Date: 09/03/2025

  Hi **********,

  Thank you for your follow-up. We take all resident concerns seriously, and Id like to clarify a few points raised in your message.
  
  After reviewing the call recordings of your conversations with ********, we did not find any evidence of disrespectful, discriminatory,or condescending language. We have included those recordings for your reference.
  
  Regarding the carpet cleaning, ******** did reach out to the vendor to cancel; however, because the request was submitted on the same day as service, the company proceeded with the cleaning before she was notified. Your email response at the time did not indicate any concerns, so we were not aware there was any dissatisfaction. A copy of that email is also attached.
  
  As for pet policies, Madison Park does not allow Pitbulls.The only Pitbulls residing at the community are documented emotional support animals (ESAs) with proper verification. If we are made aware of any pets onsite that do not meet policy requirements, we promptly issue a Demand for Compliance as it is considered a lease violation.
  
  Finally, with respect to your deposit: we will be able to process your potential refund after you have vacated the apartment and our team completes a move-out inspection. This inspection determines whether the full amount will be refunded, per lease terms. If youd like to schedule a pre-move-out inspection or discuss the process further, please contact us at *****************************************************************************************.
  
  We appreciate the opportunity to address your concerns and will ensure your move-out process is handled professionally.

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23764001
  
  I am rejecting this response because:

  I do not care if you found ******** Disrespectful, I DID so Accept it and quit making excuses for her!! Once again, The resident that I spoke to does not have an *** for her pitbull, and ******** said that you do not accept ***s!!! So again, you are gaslighting me and youre trying to ease the situation into something that its not! As far as the cleaning goes, I never said I was satisfied with anything. I said that they ended up cleaning because I didnt want ******** to charge me the $30 and I also said that they didnt even clean in the bedroom or the closets. They only cleaned the living room and thats it so is that the kind of cleaning that you give your residents?!!! How about you go to each resident by sending a letter and asking who has a pitbull on the premises and then you can find out that those that do, have no ****** Quit gaslighting and quit trying to cover up for you trespassing my unit TWICE!!!! And if you really do have call recordings, then you can hear ******** saying that you do not accept *** letters how much more clear can that get?!!!  You really think that I was gonna give ******** permission by signing her form to give you permission to contact my doctor and obtain any kind of medical information that you wanted, absolutely not, thats a HIPAA violation!!! Im not the first resident to complain about this, If you go to every website that you can that ask for reviews, you will see that many of your residence complain about you and Im not the first about this type of situation!! Madison Park, You are in the wrong whether you want to accept it or not, and you violate my tenant rights!! I will never let this go!! Your gaslighting is disgusting and its very unprofessional!! 
  
  Sincerely,
  
  ********** ********

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My water was shut off due to water heater damage that was damaging my downstairs neighbors unit. We were told we would be without water for only 3 days and there would be updates. They gave me access to an empty unit for water access thats a 5-7 min walk. It has been ***************************************************************** information at all. I got a notification that my water issue was resolved and water was restored. I came home to absolutely no water and absolutely no work being done. The emergency maintenance person had to call several people to even find out what was going on and he said no work was done and he was told they were waiting on parts. Several members of the household are disabled, one with limited mobility, and 2 with bladder and bowel control issues. We still have no idea whats going on, when it will be fixed, or can even speak to anyone. Also, they blatantly falsified the work order document saying it was fixed and lied directly to us via text. We have had a huge financial, physical, and emotional impact. My job is now being affected. I would have rather not escalated to BBB but I literally cannot get a hold of them for 12 days now.

  Business Response

  Date: 07/08/2025

  Ms. ********
  
  Thank you for reaching out to The Madison via the BBB. We apologize for the inconvenience and frustration that this experience has caused for you and your household.
  
  Due to the extent of the water damage and the unusually high humidity this time of year, the area required more time than expected to fully dry before repair work could begin. The repair work was completed on Monday, 7/7 and a new water heater was installed on 7/8.
  
  Our Community Manager, ********, has also reached out to discuss your concerns in more detail. We encourage you to continue working with her directly to ensure all your questions are addressed.
  
  Thank you again for your patience, and were committed to improving your experience moving forward.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23567663
  
  I am rejecting this response because:
  It is correct the manager did reach out to me and another person who has signed the lease and it is correct she has been in communication and working worth us to compensate and resolve this issue. However, I am rejecting this response because a new water heater was not installed on 7/8/25 and I expect this documentation to be correct. From our understanding, a new part for the water heater is arriving today on 7/9/25 and efforts will be made today to install the water heater. As of 06:43 am on 7/9/25, we have no installed water heater and no water in our unit. I understand and appreciate the efforts being made to resolve this issue later today.
  Sincerely,
  
  ********* ********

  Customer Answer

  Date: 07/10/2025

  
  
  I was unable to attach photos.
  They are attached in this email.
  Thank you
  ********* ********
  

  
  

  Customer Answer

  Date: 07/10/2025

  Our water has been restored and the new water heater was installed in the afternoon on 7/9/25. We are currently in communication with the manager who has made herself available and understanding with working with us on this issue. I appreciate the response and resolution. Thank you.

• Initial Complaint

  Date:05/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Complaint:I am a tenant at ************* and Apartments, managed by Simpson Housing. I am currently six months pregnant and have been experiencing financial hardship due to job loss. In good faith, I attempted to work with the property management to address my past-due rent from March 2025.Despite informing the assistant property manager on April 1 of my situation and my intent to pay March rent by April 5, I received no response. I attempted to pay online, but the payment portal was locked, forcing me to obtain a money order. On April 11, when I was finally able to pay, the property manager, **** *****, refused the payment and stated the matter would need to be resolved in court.I later had an in-person conversation with Ms. ***** around April 15, during which she acknowledged the existence of rental relief programs and said she would send me a list. I never received it.Following a court date on May 16, the landlords attorney asked Ms. ***** in court whether I could have more time or use rental assistance. She agreed in court that if I could obtain assistance, they would drop the eviction. I was then referred to a program and approved.Since that date, my case manager and I have made multiple attempts to coordinate payment with the property. Despite repeated outreach, the management has refused to respond in writing, and eventually refused to accept the program funds on the basis that the payments would be made in installments instead of a lump sum. This was never disclosed in writing. They have ignored my Motion to Stay and the fact that I have filed a federal housing discrimination complaint with ***, citing refusal to accept rental assistance and potentially discriminatory behavior due to my pregnancy.

  Business Response

  Date: 05/28/2025

  Ms. ******* thank you for sharing your concerns. I want to first acknowledge the challenges youve described; we understand that this has been a stressful and difficult time for you. We appreciate your efforts to communicate with our team and to seek rental assistance.
  
  I understand you were able to connect with a program that may offer help for up to three months of rent. Unfortunately, as of June, your account is four months past due, and our company policy does not allow us to accept partial payments.
  
  While weve remained open to working toward a resolution,including discussing rental assistance options and participating in the court process, the available assistance doesnt fully cover the amount owed. For that reason, were unable to move forward with accepting the current offer from the program. We are still open to resolving this matter if full payment can be arranged through assistance or other means. 

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Simpson Property Group Location: ************************************** Website: ******************************************************************** Complaint Type: Misrepresentation / Failure to Honor Lease Terms Before signing a lease at Security Building Lofts (managed by Simpson Property Group), I asked about noise levels, as my work requires a quiet environment to record professional audio. I was verbally assured that noise would not be a concern. Based on that, I signed the lease. Since moving in, there's 24/7 constant external noise. Every person talking outside, every car and bus, every siren, it's not just loud, my work has been able to hear every noise even while I'm on the 4th floor of a building. I have to take WORK calls at a coffee shop and I can't do my acting auditions at home either, I have to pay a studio $50 almost every day. My apartment is unusable for its intended purpose. This has significantly disrupted my ability to do both occupations. I contacted the management team multiple times, requesting a resolution. The only unit offered to me was $700 more per month. Theyve since offered to notify me if a similar unit becomes available without any timeline or actionable solution. Ironically in the last 2 weeks they've had an open house for over 10 different people, which also seems extremely misleading if there was apparently only 1 room available. I was misled during the leasing process and am now locked into a unit that does not meet my work requirements. In addition, a $1,500 rent concession that was clearly promised in the lease was not applied until after several complaints.

  Business Response

  Date: 05/05/2025

  Hi *****
  
  Thank you for reaching out to The Lofts at the ***************** through the BBB. Were sorry to hear that your experience in our community has not met your expectations, and we appreciate the opportunity to respond to your concerns.
  
  Our team has been in active communication with you and has made a sincere effort to address your feedback and work toward a resolution. We want to acknowledge your frustration and reiterate that your concerns are being taken seriously.
  
  To clarify, no member of our team would ever state or suggest that living downtown comes without some level of city noise, nor do we guarantee complete quiet within any apartment home. As is typical in vibrant urban neighborhoods, ambient sounds such as sirens or street activity can be expected across all units. While we regret that this has impacted your work-from-home experience, we do not believe any misrepresentation occurred regarding the location or environment of the community. We have also offered solutions such as working from some of our quieter amenity spaces, which other residents have found success with.
  
  As previously discussed, weve offered to add you to our internal transfer waitlist for an interior or alternate unit that may better suit your needs. However, with current occupancy exceeding 96% and resident turnover being unpredictable, we are unable to provide a guaranteed timeline.We will, of course, notify you immediately should a suitable unit become available.
  
  We respect your right to share your concerns and remain open to continuing this conversation professionally and constructively. Our team is committed to doing what we can within reasonable and fair expectations.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23285720
  
  I am rejecting this response because:

  Thank you for your reply. I appreciate the professional tone, but I must respectfully disagree with several points.
  1. Misrepresentation Did Occur
  Before signing my lease, I explicitly told the leasing agent that I needed a quiet space for recording due to my work and asked if that would be an issue. I was told not to worry, that the unit would be fine for my needs. That verbal assurance directly influenced my decision to sign the lease. Had I been told the truth about the noise level, I would not have signed. You're taking your lies to the grave, which is shameful.
  This isnt a general complaint about "city noise." This is about the failure to disclose an important, material condition of the unit when asked directly, which constitutes verbal misrepresentation.
  2. Offered Solutions Are Not Practical
  The offer to use amenity spaces is not a real solution for someone who needs to record regularly and privately.
  The waitlist transfer solution offers no timeline, and the only alternative ever shown was $700/month more, which is not reasonable.
  This continues to leave me in a unit that is unsuitable for the purpose I disclosed in good faith. You're at 96%, yet I've seen ***** give 5+ tours in the past two weeks alone.

  3. I Am Requesting A transfer to an interior-facing unit at my current rent
  
  Ive been patient, responsive, and professional throughout this process for SEVEN weeks. But the responses continue to sidestep the specific nature of my complaint: I was misled, and the current living situation materially impacts my ability to live and work as intended. This is unacceptable and degrading, I will no longer tolerate waiting. Im asking for a real resolution, not a PR response.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management company is a scam! The regional manager **** is negligent and a gaslighter. Their whole business model is to recruit delinquents and drug dealers under the false assumption of "no discrimination" but they have drug dealers selling drugs outside the building making it unsafe for any families or civilians! Having a newborn child management refuses to evict the drug dealer who has harassed us multiple times and smoking and blowing weed in our unit.

  Business Response

  Date: 03/10/2025

  **** thank you for reaching out to LaVida Apartments via the BBB. We strive to ensure everyone in our community has a place they love to call home and are disappointed to hear of your dissatisfaction with your experience while at ******. To recap the conversations you had with our community team and leadership, it is extremely difficult to prove in court that someone is smoking in their home and even if we were able to do so, the eviction process is lengthy and extremely complicated, so this would not be an immediate solution for you. As such, **** offered alternative solutions for you, including allowing you to break your lease and move out, which you have communicated you will be taking advantage of. Once again, we are sincerely sorry for the inconvenience this has caused you. If youd like to discuss this situation further, feel free to continue the conversation with our community team.

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business collected my move out payment (1 month after I vacated) then proceeded to send it to collections and refuses to take accountability for the error, no have they confirmed with the companies the payment has been paid.

  Business Response

  Date: 12/04/2024

  Thank you for reaching out to **************************** the BBB. We are sorry to hear of your frustrations and apologize for any confusion around your move-out payment. After your call last week about this issue, we reached out to our collection agency to update your account and the status has changed to Account Paid in Full. If you have any additional questions about this situation, please dont hesitate to reach out to us at ************. Once again, we apologize for the inconvenience that this has caused.

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22589473
  
  I am rejecting this response because: it took constant visits to the property and me filing a formal complaint to have this rectified. The gentleman who assisted were kind however ******* is terrible.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into an apartment at ********* at ******************** in September 2024. There have been nonstop maintenance issues ever since. I went weeks without a washer due to rust, weeks without a sanitary dishwasher (due to mold/black sludge), and weeks with a leaking hot water heater. These specific issues were finally addressed after persistent complaints, but there are other ongoing issues that are being ignored. My sliding glass door lock hasnt worked since I moved in. The platform my water heater sits on is moldy/rotted and extensive water damage. My dryer vent is clogged and my clothes take an excessively long time to dry (160 minutes for a few towels, for example). I have contacted my community manager several times to address these issues, but I am being completely ignored. The community manager told me on October 18th during an in-person meeting that my sliding glass door lock and water heater platform would be fixed/replaced, but they never were. I have asked for money off rent repeatedly for the ongoing appliance issues, but I never get a response. I pay my rent ($2000/month) in full on time every month. I dont know what else to do besides get a third party involved.

  Business Response

  Date: 11/26/2024

  Thank you for contacting us through the BBB. We are sorry to hear that your concerns have not been addressed yet. This is not the service we want to provide our residents, and we are truly sorry to hear this has been your experience. Wed like to ensure you that we are taking your concerns seriously. We have our team scheduled to inspect and clean your dryer vents tomorrow, 11/26. Additionally, our team will set up time to inspect the platform your water heater is on as well as paint it. If you have any other issues, dont hesitate to reach out to our team directly by calling ************ as wed like to ensure these issues are resolved.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22579423
  
  I am rejecting this response because:

  The water heater platform needs to be replaced, not painted. It is rotting and moldy. It is a health hazard. It was already inspected on October 18th. I was told by the community manager in person that the platform would be replaced along with the water heater. This never happenedits still the same platform. The lock on my sliding glass also needs to be fixed, which was also inspected on October 18th. It hasnt worked since I moved in. Maintenance already attempted to fix it once when I moved in, but it still doesnt lock. This is an obvious safety issue. I already spent time with the team at ********* while they inspected these issues at my apartment. I just need these issues fixed, not inspected over and over again. Ive spent more than enough time on this. I feel like we are going in circles. 

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 12/10/2024

  ****, we apologize for the delay in making these repairs. We will be replacing your water heater platform, as requested.Additionally, our team will be coming by today, 12/10, to inspect your sliding door and determine what needs to be done to fix it. Please continue working with *******, our community manager, who will keep you up to date on these repairs.

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No abatement or remediation or plan to do either has been done/accomplished. There is an ongoing Lead Contamination issue. If you lived in the building from *********. This may affect you. This affects the health and safety of tenants, especially babies and children.

  Business Response

  Date: 10/28/2024

  We are in receipt of the complaint by ************************* has been claiming contamination in her apartment unit for the last three years.  In 2021, an outside painting project did result in some dust particles entering Ms. ****** unit through the window; however, it was subsequently cleaned and cleared by professionals.  Through two separate and distinct lawsuits, it has been our position that nothing further needs to be completed and at this time, both lawsuits have been resolved.  ******** has not agreed with the courts and continues to file complaints with several agencies.