Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27th, 2023, I signed an LSA with Nomad to market out my property. They advertised guaranteed placement within 35 days. After 40 days of my property being on the market, I requested a termination.Numerous times Nomad failed to honor their end of the agreement with lack in communication (sometimes waiting weeks to hear back on discounts and other issues)I am terminating based on cause as is my right within section **** of the terms. According to section ****(a), Nomad is in breach because of lack of service. Also, section ****(iv) because of Nomad's failure to honor their 35 day guarantee has caused material damages. They individuals they vetted to walk into my rental would leave doors unlocked, leave lights on, and leave air conditioning on. Since Nomad failed to find a tenant, I do believe any termination fees should be void and Nomad should allow me to cancel the agreement.I terminated under section ****. Therefore, the invoice is not valid.

  Business Response

  Date: 09/08/2023

  Thanks for reaching out. We are sorry to hear your property has not rented yet. It sounds like you may have chosen the self-guided lockbox option. Was that service not what you expected?

  We will waive your cancellation fee thanks again for the feedback and have a wonderful weekend!

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is supposed to return a security deposit and has not, they are also supposed to market out my apartment and has not, I cannot get a hold of anyone and there is not a phone number listed. Emails do not get answered and I have been attempting to get in contact with someone since last week. I am losing money everyday with this company, they agreed to market my property after it was ready...it is ready and now they have become unresponsive. I cannot get anyone to contact me at all and it is highly frustrating and unprofessional. All of their recent ****** reviews say the same. I do not know what else to do here. Please help. THey are holding me hostage.

  Business Response

  Date: 07/11/2023

  Hi *****,

  Thanks for reaching out. Given that we've already been in communication and currently marketing your property, is there anything else you need from us? 

  It sounds like you'd like to cancel your service with Nomad, which we can absolutely accomodate. Please let us know if that's how you'd like to proceed.

  Thanks,

  Nomad Team

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20298633
  
  I am rejecting this response because:

  I want Nomad to market my property, I have already reached out to your CEO and instead of solving the issue you are just trying to get rid of me to avoid paying my guaranteed rent which is your number one selling point for your company. We have an agreement for one more year and you are not getting out of it. This is highly inconvenient for me, I need my property marketed by Nomad ASAP. 
  

  its a shame I had to get the BBB involved to get a response from you.

  I want my guaranteed rent and I want my property marketed so it can be rented. Do your job and be responsive and there wouldnt be a problem. 

  Sincerely,
  
  Taran 

  Business Response

  Date: 07/20/2023

  Hi *****,

  We are sorry to see you go, but we abided by your request to cancel your contract with us and we returned the portion of the security deposit to you that you were entitled to (we unfortunately could not approve the Chik-fil-a charges). If there is anything else you need, don't hesitate to reach back out. 

  Thank you,

  Nomad

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I recently moved into a place in the beginning of December. On the 1st of ******* our basement flooded. Flooding my room and the second full bathroom. 13 days have passed and all that had occurred is the removal of carpet and dehumidification. At this time they are trying to tell me I still owe them full ******* rent in full. My roommate and I have been withholding it because it was to our understanding they were trying to determine a concession. They have now told us we owe full rent for a half a home and no timeline of when this will be completed. They also are now saying the home is a 2 bedroom, even though in the listing to this day and our lease it is listed as a three bedroom. Nomad is supposed to mediate and ensure that I as a tenant am treated fairly. Which we are not being. It is the 25th of the month now and the only thing to happen since is carpet removal, some testing (with no results to let us know there isnt a lack of mold) and an estimate. Yet we are expected to pay ******* rent in full with late fees. Hence we have been witholding rent due to the fact we know Colorado Law, and our rights. Thank you and respectfully,***********************

  Business Response

  Date: 04/10/2023

  Hi, Thanks you for detailing your experience -- we take feedback like this very seriously and work closely with our property owner partners to ensure they are providing a consistent & reliable experience to their residents. While we cannot impact the behavior of the owners on our platform directly, we do help them by providing maintenance support, giving them access the Nomad Home Standards and a variety of other services.

  Again, we are so sorry to hear about your experience with this property owner who uses the Nomad platform. While we do our best to support the tenants who use Nomad, we are just the software that the property owner uses. We will continue to do our best to hold our property owners accountable to the needs of their tenants. Thank you for taking the time to write this review and please don't hesitate to reach out to us directly with any other questions or concerns.
  Submitted: 04/10/2023

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nomad Leasing began renting our property at ************************************************** 10/10/21. They have their own property management company that we decided to use. Peak Properties was the original property mgmt company and 4/21 Nomad stopped using Peak Properties and started using **********. Our property was then assigned to the new property mgmt company without our consent. In August of 2022 I stopped by property and discovered that the sprinklers were never turned on for the summer. We had record heat in ****** and the lawn, which is about ****sq was completely dead. I contacted 8 Z rentals and Nomad and they said they had to research it. ********** then claimed that it was the tenants fault and that we should talk to Nomad about getting back our deposit to fix the lawn. Nomad said they needed to talk to ********** and would get back to me. Neither Nomad or ********** would return my calls or emails. The Lease ended 10/31/22 and ********** then had to email me regarding the end of the lease and they claimed that the original property mgmt company, Peak Properties, were responsible for not turning the sprinklers on. The property was vacated 10/31/22 and nothing has been done to remedy to situation. Nomad has stated on their master lease that the lawn be in the same condition at the end of the lease as it was when the tenants took over. Clearly the lawn is not in the same condition. Nomad refuses to answer my phone calls or emails. ********** says they can't do anything because it was not their fault. This has been going on since August and is ridiculous. They were hired to manage my property. They mismanaged it and now they will not find a solution or even discuss it with me. I want them to either re- sod the property or give me the money to get it done myself.

  Business Response

  Date: 04/10/2023

  Hi, Thanks you for detailing your experience -- we take feedback like this very seriously and work closely with our property owner partners to ensure they are providing a consistent & reliable experience to their residents.As you note in your complaint, Nomad is not a property management company. We provide financial protections to our owners (in the form of our rent guarantee and our property protection plan as examples), but we do not provide management services. For owners who are not able to manage their property on their own using the Nomad platform, we recommend that they hire a local property manager. We are sorry that your experience with 8Z was not a positive one. We do not have any relationship with 8Z beyond as a referral partner, but we are happy to introduce you to another property manager. Please let us know if you'd like to discuss further. 
  Submitted: 04/10/2023