Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/08/2025

  We apologize for missing your communications. We have refunded the application fees for your group and wish you the best in your rental search.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  N S

  Business Response

  Date: 03/26/2025

  Hello Naveen, apologies for the inconvenience here. We missed your email requesting a refund. I have refunded your application fees in full and provided a screenshot showing proof of this. Please remove your complaint, thank you.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22862627
  
  I am rejecting this response because: it has nothing to do with an advance, but everything to do with the quality of service were receiving. I only put those requests in to generate a response from your company. 
  
  Sincerely,
  
  ***** ****they advertise. They have lied to me multiple times about their policies. Despite paying for guaranteed rent, which supposedly ensures I receive my rent even if my tenant doesn't pay, I have not received any support and was told that I would not be receiving that. Which per their website and the help bot I am still entitled to. I believe they are trying to drag this out for more than three months so they do not have to reimburse me for the lack of service. i am on to them. The behavior and service from Nomad Leasing are horrific and intolerable. I feel robbed and left to deal with a mess they guaranteed to handle. I am requesting a full refund of the $1,600 paid in platform fees.Sincerely,***** **** Landlord

  Business Response

  Date: 01/27/2025

  Hi *****,

  Thank you for making us aware of the situation. We would love to help you with this situation. It sounds like your tenant may be delinquent on their rent and that you have continued to be paid on the 5th. While the Rent Advance feature is a really powerful tool, it is only available to you if your tenant is current on their rent. 

  In this case, you are still earning guaranteed rent paid to you on the 5th of the month as usual, but we are unable to process a rent advance until your tenant catches up.

  Our team would be happy to assist further. Please reach out to us and we can help answer any other questions you might have. 

  Thanks,

  Nomad

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22862627
  
  I am rejecting this response because:
  
  The ongoing issues we have encountered with your company's handling of rent payments and tenant management. Despite claims from your side about sending $13,900 in rent, we have only received payments for November and December, and those were minus fees. The evidence we have provided conclusively shows that my grandmother owns the home. I, *****, have never claimed ownership; I am the acting landlord. We are currently in the process of adding myself and my uncle to the deed.
  
  Your company's unprofessionalism and mismanagement have left us no choice but to consider legal action. We are proceeding with the necessary steps for a lawsuit due to your conduct. This situation has also forced our family to make the difficult decision to sell our family home.
  
  We are deeply disappointed with Nomad's services and the quality of tenants you provided. Your unprofessional behavior and inadequate management have caused undue stress and financial strain on our family.
  
  We expect an immediate resolution to the discrepancies in rent payments and a formal acknowledgment of our complaints. Failure to address these issues promptly will result in legal action.
  
  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 02/11/2025

  Hi -- our team would be happy to help. However, we are unable to refund any fees, as we have currently paid you more in rent that your tenants have paid. Your tenants have stopped paying because there is pretty clear evidence that you do not own the home. If you think this is an error, please help our team understand. In either case your fees are not refundable. We have paid you $13,900 in guaranteed rent payments and your tenants have only paid $7,345, which means you have earned $6,555 more than you would have earned had you not been using Nomad. There is also legitimate evidence that you do not own this home. In which case, Nomad would be entitled to receive all $13,900 of those funds back from you. We are happy to work with you towards a solution if you'd like to discuss further with our team. 

• Initial Complaint

  Date:08/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22161649
  
  I am rejecting this response because:

  The sales agent was saying on the phone that nomad will refund $99 if the listing was not able to find any tenant and if I would like to cancel. If that is not the case, your agent should be clearly say that  

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/20/2024

  Thank you for reaching out. As is clearly stated in our Terms of Service, the $99 fee is only refunded once your property successfully leases. Nomad incurs many costs in marketing your property. If you do not ultimately become a Nomad customer, we must recoup those costs. Therefore the $99 is only refunded when you become a paying Nomad customer. 

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was hired for property management by my landlord ********* LLC for a rental property in ************, *******. Before my rental payments became past due I contacted Nomad's collections liason *********************** over 5 times asking to setup a payment arrangement with my landlord. I have no way to confirm if he ever sent those requests to my landlord and when I requested on voicemail for access to my recorded calls I never received a call back. My landlord proceeded with a court eviction citing she was never contacted to setup a payment arrangement. When I contacted my landlord directly prior to her seeking the eviction she informed me she pays Nomad to handle such requests and I should contact them. With all the recorded calls between TuTu and I, how has she never been notified of my request for a payment arrangement? On 7/30/2024 *********************** promised to call me before he left the office for the day with an update on the payment arrangement his "office manager" was working on but he never followed through on his recorded promise. My account accrues late fees everyday the balance isn't paid and I was only given 5 business days to respond to the court clerk. My time is being wasted and I now have an account balance of over $5,500 dollars, $1345 of which are for legal fees I shouldn't have to pay because if he had followed through and contacted the landlord for a payment arrangement prior to her filing the eviction I would not be in this position! I shouldn't have to pay those court costs and I still need access to my recorded calls there, someone needs to answer for this! I am in jeopardy of losing my home!

  Business Response

  Date: 08/20/2024

  Thank you for reaching out. Unfortunately, you are in violation of your lease. Nomad has not received any rent payments from you after repeated conversations. Our team is happy to waive a portion of your late fees and legal costs if you are able to make payment on your account. Please be in touch with Tutu and we can work with you on a solution together. 

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Housing/rental, every time I apply for an application they email me basically saying its been already reviewed and that we need to find another place to live. In this stressful time I dont need to be wasting my money on incompetent professionals who cant tell me what is exactly going on with a property. Very unprofessional business model.

  Business Response

  Date: 02/21/2024

  Hi -- thank you for letting us know. Unfortunately we can't control if a property has already been leased. The property owners that use the Nomad platform are ultimately in control of the timing of the lease. However, if you believe you were incorrectly charged for any application fees, please reach out to us and we can issue you a refund. You can email us at ***************************************.

  Thanks,

  The Nomad Support Team

• Initial Complaint

  Date:02/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21252010
  
  I am rejecting this response because as documented in the attachment. We used to receive payments before the 5th and the payment date was changed without notice and is not in alignment with the contract we signed. 

   

  The un-rentable time was a direct result of the severe damage caused by Nomads tenants. We rent to Nomad and they sublet to their tenants as extra protections for homeowner" as detailed in our contract. The state Nomad's tenants left the property in (broken shelving, holes in drywall/plaster/ wood floor damage, uncleaned, etc.) made the property un-rentable. We had no control over the damage caused by their tenants so it does not seem in alignment with the "protections for home  owners" statements in the contract. The contract  for if the time unrentable is due to issues with our property (IE if we had improvements to make or our property). The damages caused by their tenants should be covered under their protections. Happy to re-provide damage photos (already provided to Nomad) if needed. 
  
  Sincerely,
  
  ***************************

  ceived from them to honor the agreement they made with us. We would like reimbursement for the lost rent from their tenants as well as our rent payment being paid on the 1st no later than the 5th per our initial conversations.

  Business Response

  Date: 02/06/2024

  Thanks for your message. We will certainly honor the guarantee for any period of time that the property was unrented and in rent-ready condition. Per your Master Lease, Nomad does not guarantee rent when your property is not in rentable condition. We are happy to work with you to make sure you are compensated accurately. 

  We pay all of our owners on the 5th of the month every month. Sometimes it takes 1-2 days to clear your bank. Please email us at *************************************** and we can assist further!

  Thank you,

  Nomad Support

  Business Response

  Date: 02/15/2024

  Hi *******,

  Thanks again for your thoughts. Nowhere in the contract that you signed did it state that Nomad would pay you on the 1st of the month. However, we do pay you consistently on the 5th of the month, every month regardless of whether your resident has paid rent. Most Nomad owners find this to be an enormous benefit, as they can count on payment on the same day every month. If the 5th of the month is cutting it close on when your mortgage is due, we'd recommend reaching out to your mortgage service provider to move your payment date back in the month. Most providers allow you to move your due date as far back as the 15th. 

  As we mentioned before, you are covered by Nomad's Property Protection Plan for damage caused by your resident. You can submit a request in your Nomad portal or reach out to us at **************************************** Please don't hesitate to reach out with any other questions. 

  Best,

  The Nomad Support Team

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Attached is the updated invoice with the desired action.

  Thank you all for your efforts and Nomad customer service team for the prompt response and resolution. 

  
  Sincerely,
  
  *************************

  they provide. However, they do not tell the clients that they subcontract another company to do this, which you cannot verify that there is a licensed realtor showing your property, or communicate with them directly about showing the property to ensure that local laws are followed for showings. When I reached out to the account manager to bring up concerns I had on scheduling, I was told that there was no input I could have into this process.The final straw is that when I asked them to remove all data about myself and my properties from their platform, they sent me an invoice for $250 a full month later. They cite terms of service that were signed, but there is no TOS available on their website to reference, and the only signed document I have is an exclusive listing agreement. They claim the fee is listed there, but it's not available for anyone to see when they sign up for this platform.I would like to move on amicably from this, and would like the company to void the invoice.

  Business Response

  Date: 11/27/2023

  Thank you for taking the time to reach out and to detail your experience working with Nomad. We are sorry that this was not an ideal process and we recognize that many of these problems were caused by us. We have gone ahead and waived your cancellation fee. Please let us know if you have any other questions or concerns in the meantime. 

  Best,

  The Nomad Support Team

• Initial Complaint

  Date:10/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20793749
  
  I am rejecting this response because: As we said before we only purchased our home due to your employees response over emails and phone calls. She sent us a email on the 25th of september telling us to have everything moved out and ready to rent by October 31st. We in fact have done that. We were completely moved out at the time your employee told us to be. That was more than enough time for your company to re list the property. It is not my responsibility to have your property rented up to the moment someone else moves in. This is not a resolution 
  Sincerely,
  
  ***********************for a higher amount. Before making the decision to close on our new home just to be sure I called Nomad and spoke with ******* one more time but over the phone on a recorded line just to be certain we were not misunderstanding anything. I was incredibly clear and asked if we were ok to move out on 10/31/23. I asked if we would be getting any fees or charges and if there was anything else we needed to do. Her answer was there will be no fees or charges and there is nothing for us to sign and just follow the move out email she originally sent us on 09/25/23. In this email It does not state anything on breaking lease, charges or fees. After multiple confirmation of this we decided to purchase our home. On 10/25/23 after seeing a rent balance ******* told me ******* no longer is with the company and everything she said is not valid. We would have never purchased this home if this was the case as financially it was not possible. We have multiple emails and signed documents from Nomad and the landlord himself stating we can leave 10/31/23 and would like to see that this gets resolved as we can not pay rent and a mortgage and only made this decision based off what a nomad employee said to us in writing and over the phone. Nomad is stating that there was a lease break option sent to us via our online portal. Over the phone speaking with ******* on a recorded line I asked her to go through my portal and shared documents with me. She openly admitted there was nothing for me to sign in my portal and it was not actually there. If there was nothing in our portal for us to sign nor any email of us replying to any lease break options there is clearly no way we would have know they were charging us to break our lease. nor would we have agreed. However we have plenty of emails and documentation of Nomad telling us there is nothing for us to sign and we are able to leave the property without any changes or fees. Being a new family with a 6 month old child this is extremely unethical for a company to do this to there customers.

  Business Response

  Date: 10/31/2023

  Thank you for reaching out! We are happy to work with you on a resolution to ensure you can move into your new home with as little stress as possible. It looks like our team has sent you two emails with options for how best to break your lease. Have you received those emails? For the quickest resolution, it would likely be easiest to respond to those emails directly or to give us a ring, so that we can discuss your options. Otherwise, we are happy to communicate via the BBB. Just let us know what you'd prefer!
  

  Thanks,

  Nomad Support

  Business Response

  Date: 10/31/2023

  Hi ******,

  We are happy to waive your lease break fees, but we need to remarket the property to ensure you can break your lease as quickly as possible. Can you please let the team know how you would like to move forward with remarketing your property?

  As you know, when you sign a lease agreement, you are obligated to fulfill that lease. Should you need to break your lease early, we are obligated to remarket it, but you are still on the hook for the lease until it is re-rented. I understand this is difficult to hear, but the fastest course of action will be to work with our team to make sure the property can be re-leased quickly so you can avoid any additional rent charges. 

  Thanks,

  Nomad Support

  Customer Answer

  Date: 11/06/2023

  I do not appreciate being contacted outside of the Better Business Bureau attempting to get me to sign a lease. Over a recorded line I asked ******* with your team to please only contact me via Better Business Bureau. After I rejected your response on November 1st you have sent me 6 emails attempting to get me to sign a new lease that a rejected through the Better Business Bureau. I am not obligated to sign any new lease and if feels extremely unethical that your company is reaching out behind the Better Business Bureaus back. I will not agree to pay rent until your team finds a renter. We spent thousands of dollars painting our rental home,fixing the gardens drip system, professionally had a dog door installed and paid for the home to be deep cleaned 3 times as the home had a horrible smell when we moved in. My offer to resolve this situation is I will forfeit my entire security deposit to accommodate your company.  This will be my only compromise for your companys negligence and lack of follow through on written agreements via emails and phone calls. 

  Business Response

  Date: 11/08/2023

  Hi -- thanks for your note. You are legally obligated to abide by the conditions of your lease. The BBB is a great resource, but it is not the arbiter of legal contracts. If you feel strongly about this, you are welcome to pursue this in civil court. Otherwise, we will continue to enforce the terms of the lease and do our best to find a replacement tenant to limit your damages. 

  Customer Answer

  Date: 10/31/2023

   
  Complaint: 20793749
  
  I am rejecting this response because: This is not what was agreed upon via emails back and forth with *******. We were told there would be no fees or penalties. We have the entire thread of email stating we did not need to sign a lease break and that you would be releasing us from our lease. This response is not sufficient.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 11/18/2023

  They have not resolved the issue and this is still on going.