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Business Profile

Market Survey

Product ReportCard.Com, LLC

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a ***** movie entertainment survey on the product report card website. I was not properly compensated. I spent 3 hours on this survey and completed it. I was not paid.

    Business Response

    Date: 02/28/2023

    Hello,

    ******************** received her credit and submitted a payment request shortly before posting this complaint.  We ask members to allow three business days for payment requests to be processed. Her payment was issued yesterday.  

    Sincerely,
    The Product Report Card Support Team

  • Initial Complaint

    Date:01/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed the w9 form, and emailed it to **** who works at product report card. It is to get my ***** code for the sweepstakes I won. Have not got the code, and no response from ****!

    Business Response

    Date: 01/13/2023

    Hello ****************,

    Thank you for inquiry.  Your W9 has been received by our accounting team and your prize information was sent to you today via email.

    Sincerely,
    The Product Report Card Team

    Customer Answer

    Date: 01/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/10/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are wanting my info on a w-9 so they can give me the ***** amazon code I won in a sweepstakes through them. I don't think its necessary.A W-9 form is not required for all business transactions. For example, if you go into a store and spend money, you dont need to get a W-9 for payments in store to ensure they are paying their taxes. In general, W-9s are required only for business-to-business relationships where more than $600 is paid in the calendar year.Congratulations *********************,You have been selected as a winner of ProductReportCard's Monthly Sweepstakes 11/24/2022.Click Here to Claim Your Prize!Thanks for participating,ProductReportCard Sweepstakes Winner ********************* Monthly Sweepstakes 11/24/2022 Entry Date: 12/19/2022 4:50:14 PM Prize: $1000 ProductReportCard *********************************************************************** **********

    Business Response

    Date: 01/11/2023

    Hello ****************,

    A W9 form is required whenever someone receives income of $600 or more of "prizes and awards" as shown here at the *** website:

    ***************************************************

    We'd love to issue your prize money, but we will need a W2 form so that we will be able to send you a ****-MISC form next year.  If you do not feel comfortable providing us with a W2, we will not be able to issue your prize money.

    Sincerely,
    The Product Report Card Support Team

    Customer Answer

    Date: 01/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am owed two pmts. from PRC totaling *****. 1st from a beverage diary that was fully completed on 10/12/22 for $15. The 2nd from the last follow up survey re: in home razor test on 11/16/22 for ****. 1st 2 of 3 razor study survey/follow *** were immediately pd upon submitting the surveys, but the final one wasn't. It was a follow up that requires no review from the provider, and the form letter I received when I inquired about it to PRC was the generic form letter they send me in between other excuses when not posting my rewards when I have to inquire about them. All invite emails for both the diary and in home test show pmts will be made upon completion of the final survey but they weren't, and numerous emails to PRC get replied to with runaround excuses ranging from generic non-applicable form letters, to emails saying we HOPE to post the reward anywhere from 3-5 weeks but it may take up to 6 months. Last time this happened it took me almost 6 months to be pd and I was only pd after filing a BBB complaint. Contacting the survey/product providers directly I was told the studies are closed and I should to contact PRC because they can't do anything. 2 years of headaches from constantly having to follow up trying to get rewards I am owed on PRC every time I complete an in home test or diary. This occurs on no other panel I am a member of but PRC. I am tired of having to monitor and chase down payments for months, receiving standard form letters with wildly different payment time frames about the same study, etc,. It's exhausting, and the email replies are inconsistent and I save every invite and correspondence back from PRC.

    Business Response

    Date: 12/02/2022

    Hello,

    Thank you for your message.  Rewards for both projects have now been issued.

    Please note that most projects/surveys issue rewards upon completion of the survey. However, projects like the diaries require that responses be reviewed and approved by our clients before they will pay for such responses, which is why there can be a delay in issuing the reward.  

    We apologize for any confusion, frustration or inconvenience.

    Sincerely,
    The Product Report Card Support Team

    Customer Answer

    Date: 12/05/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. 


    Sincerely,

    ***********************

Product ReportCard.Com, LLC is NOT a BBB Accredited Business.

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